DV25/100 MOV file opens in QT but FCP says its invalid. Who can help me find out why?

We have created DV25 and DV100  MOV files which open perfectly fine in Quicktime, MPEG stream clip and VLC. 29.97 framerate and correct resolution. Yes when I drag into FCP it says its an unknown or invalid file.
When we drag in other DV25 and DV100 files that FCP has generated during export they work fine in both QT and FCP. We have compared media info using various applications and can find no difference.
Who can help us find out exactly what is wrong with the file that FCP wont accept it?
best,
Tuviah Snyder
Senior Software Engineer
Solid State Logic

If there is a better place to post this question or an Apple engineer we can contact please let me know
Yeah, this is a user to user FCP support forum, not a developer support forum, so its not really the best place to ask.
Am assuming you are a registered developer right?  So why not use one of your Technical Support Incidents (or if you've used up your quota already then you can purchase more).
https://developer.apple.com/programs/mac/support.html
There's the QuickTime mailing list too:
http://lists.apple.com/mailman/listinfo/quicktime-api
And the ProAppsDev list:
http://lists.apple.com/mailman/listinfo/pro-apps-dev

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