DV5 1223TX DVD DRIVE FAULTY

I've had my DV5 for about 8 months and its never correctly read dvd's or any cd. Once in perhaps 20 attemps does it find a dvd and actually play it. I was on Vista and upgraded to 7 recently which made no difference the drivers are apparently up to date. Its so frustrating its the lightscribe dvd drive.
Any help would be fantastic, both vista and 7 report the drive to be working correctly, It just makes endless noise and locks up any dvd play back software.

This is a warranty issue. It sounds like the drive needs to be replaced and at 8 months it should still be covered.

Similar Messages

  • DVD drive faulty

    My partner watched a DVD on the computer and left the disk in when he turned the machine off.  The next morning it didn't show as being in the drive and I ejected it witha restart.  Now the DVD player won't accept anything.  If I put a CD in for iTunes I get a message that the Library is faulty and the disc is ejected.  If I Put a DVD in it is just ejected, doesn't bring up the DVD player software in the normal way.
    Any himts as to what I shoudl do.  Reload the system?  Or is there a less drastic cure?

    See "The drive accepts discs but they do not mount or are automatically ejected" > http://support.apple.com/kb/HT2801

  • Faulty DVD Drive? Some questions pls.

    Hi all
    My dad bought an HP Compaq nx9420 Pavillion notebook a while back.  When he got it, he had problems with the DVD drive straight away.  On the first startup, when you're meant to create backup discs of the OS, the notebook stopped halfway through the backup with what seemed to be a DVD drive failure.  I don't know if there was an error message displayed at the time, it just stopped copying.
    The drive has since given continuous problems.  It fails to recognise discs often, and when it does recognise them ,it makes the most awful noise when reading them (somewhere between a grinding noise and slipping belt sound).  Also, when it does play a DVD, the sound playing through the speakers is horrendous (like it's not decoding it properly and it's scrambled).
    First question:  based on the info above (which isn't very much, I apologise), does it sound to you guys like the drive is toast?  I'm no IT expert, but my first impression was that the drive was faulty to start with. 
    The notebook was taken back to the store where it was purchased, and sent to HP, but neither made any attempt to fix the problem.  So my dad's stuck with it.
    Recently I tried to find out about replacement drives so that I could fix it for the old man.  The parts salesman I spoke to wasn't particularly helpful, and only offered one particular drive from HP.
    Second question:  what are my options for replacing the drive?  Are there a number of compatible drives, or am I forced to go with an HP? 
    Thanks for any help or advice you can offer!  

    I am having a similar issue with my Pavilion's dvd drive as well as on my parent's compaq presarios's dvd drive. Both drive make the grinding and belt slipping noise. Both of them fail to read dvds or cds often and require multiple ejects and retrys, but will both eventually read the disc. On my pavilion, when having trouble reading a disc and you try to mess with it under My Computer, it locks up My Computer and when i kill the process in task manager, it also kills explorer and I must reboot windows. Any ideas why these dvd drives will not work 100% of the time?
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  • Faulty internal DVD drive causing other issues

    I have an Intel iMac running 10.6.8, with a Matshita UJ-875 DVD/CD drive.  A few days ago, the DVD drive crapped out, or so I think.  Wouldn't recognize a CD...just spit it out after some whirring.
    When I came to work this morning, all I got was the gray screen.  I've done SMC reset, zapped the PRAM a couple times, started in "Safe" mode and ran disk utility...which came up with a couple dozen "permissions" to repair, most involving "Core Services/Remote Management" or "Java/Java Virtual Machines."  After I ran that once, the computer started up, recognized a CD, and even imported songs.  I was amazed.  A 2nd CD was recognized, but I couldn't import from it.  Then right back to spitting out.
    So, I've done about everything I can think of - started up with/without peripherals, unplugged from the wall and the computer...the SMC, the PRAM...
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    Part of the problem - I think - was(is) that the faulty drive was somehow not letting the computer fully shut down.
    I could certainly be wrong about that, however, but there were some subtle noises at shutdown that didn't seem right.
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    FYI: the drive randomly started working again. It may have something to do with the angle you put the disc in at. Seems to be fine now, though, so I won't look the gift horse in the mouth.

  • Faulty DVD Drive/Burning Software?

    Hi, I have a macbook pro and for some strange reason, the DVD drive or the software won't burn any DVD's I try to make. In iDVD, during the burning stages it get to the very near last stages of burning and then it ejects it before it has actually completed burning, thus giving me a blank disk. Also I have Final Cut Pro X which for some reason won't burn onto the DVD's as well. It says that it doesnt like the disk I used. However before it had this issue it was alright using the disk. The software had did have an update bhack in march/april and since that update it hasnt been the same since. The DVD's I have tried to use are Sony DVD-R 4.7GB. I would like some information or advice that could help reslove my problems if possible?

    Another help source (if you haven't already done so).
    Go to your OS Help Menu.  In the search field type dvd
    Click on all the troubleshooting topics & Support Articles that pertain to  your issue.
    You can also do the same in Disk Utility.  Open same up.
    At the bottom left of the window, click on the purple button w/the "?" in the middle.
    This will bring up the Help Menu.
    ===============
    Try a different brand.  Top forum favorites
    CDs
    FUJI
    TDK
    Verbatim
    DVDs
    Maxell
    Verbatim
    http://support.apple.com/kb/HT2801 Apple Portables: Troubleshooting the slot load optical disc drive
    Make sure the DVDs are not dirty, smudged and/or scratched.
    http://docs.info.apple.com/article.html?artnum=50448  How to Handle and Clean CD and DVD Discs
    Your drive may need cleaning.  Cleaning kits can be purchased from any store that sells CD/DVDs
    The software had did have an update bhack in march/april and since that update it hasnt been the same since.
    Which software?
    Care to share which OS you are using?

  • Satellite L50D-B - faulty DVD drive does not recognize disks

    Bought 2 months ago. The drive does not accept CD's, DVD's or anything.
    The name of the disk doesn't show up on the drive and if you double click on the DVD drive icon (while a disk is inserted) the tray opens up and says please insert a disk. I've tried many disks so they are not the issue.
    So far I've taken it to tech support where I purchased it.
    They said to do a reinstall so I did - with the full clean drive. I've tried updating the drivers but the computer insists that they are the latest. If I search for my model number on the Toshiba driver support site it gets rejected and I have no access to drivers (from Toshiba).
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    Hi
    Sorry to hear that you have such stupid problem with your machine. On this virtual way it is not easy to say what is wrong there.
    In my opinion you should not waste your time checking and searching for some drivers that probably will not help at all.
    Reinstall original operating system that you have got with your machine and test functionality with factory settings. If the result is the same contact your local dealer or Toshiba service provider directly and ask for help. They can check ODD and exchange it if necessary.

  • My DVD drive is faulty, HELP!

    My Mac is nearly 2 years old now and just recently when I try to eject an audio CD from the DVD drive it won't let me. It just keeps saying 'this audio cd is in use with another application please try quiting the application and try again' even when all my applications are closed. I have to shut my Mac down and start it up again just to eject the CD. (This can't be good). Plus the DVD drive also at random does not play some DVD's and just makes a klunking noise, even if is a brand new, original DVD. What is happening here and how can I solve this problem?
    PLEASE HELP!
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    Have you tried holding the eject key down for longer? the upgrade to 10.4.9 includes this annoying 'improvement' that reduces the chance of accidentally ejecting disc. Also try fixing permissions using DISC UTILITY and restarting.
    good luck.

  • I had Apple Ibook G4. I had replaced the HDD but thnot able to install the mac os becoz its dvd drive is faulty I dont want to expend onthat stuff but want to use the same Please help me regarding the installation procedure of mac os

    help

    You cannot install OS X without using an installer DVD, and that requires a DVD drive (internal or external.) Alternatively, if you have access to another Mac and if both have Firewire ports, then you can use Target Disk Mode: Transferring files between two computers using FireWire.
    Your profile indicates you have a MacBook, but are using OS X 10.3.x which is not possible. The first MacBook model used a special Intel-only version of Tiger, 10.4.x.

  • Faulty CD/DVD drive

    My iMac CD/DVD drive will not accept a disc. I push one in, it comes back out. What kind of troubleshooting can I do before I go for professional help?
    The only way I can watch a movie or look at a data disc is to use an external drive.  Very troubling.
    Our small town has no APPLE dealer, so it's a long drive for a repair visit, and an entire afternoon.
    Any help is appreciated.
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    Thanks for the link. I did the SMC reset, as per the instruction, and this disc loaded. It took a couple times wiggling it, but it took it in the drive.

  • Upgrade snow leopard with faulty dvd drive

    I am trying to upgrade to Snow Leopard from Tiger using the Snow Leopard install DVD. Unfortunately my DVD drive in my Macbook stopped working a few years ago. I have an external DVD Drive connected via Firewire and also an iMac using Lion.
    When trying to use the DVD drive to install the software using the disk restore to factory settings function, it restarts but fails to progress to the select language screen, instead it jut starts up normally.
    The iMac with Lion doesn't have the Remote Install OSX application so i cannot use the iMac DVD drive to install from. The new iMac also has a different firewire connecter so my lead won't connect to both machines to try and install using the iMac's DVD drive.
    Any ideas how i can get my macbook to perform an upgrade or even to erase an reinstall using the Snow Leopard DVD?
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    Thanks Ross, that is an excellent idea and have thought about it in the past, but because I only have my MacBook I don't want to have to rely on other people to update or even reinstall if something goes seriously wrong. I want a DVD drive that will work with my mac just ad the internal would. Maybe I should just bight the bullet and just get it fixed, but am sure a portable DVD drive would be atleast the price. Appreciate your advice though thank you.

  • DVD drive does not play some DVDs properly

    Hi,
    My Macbook was purchased in 2007; So it is a bit old. I haven't used the DVD drive very often.
    I bought two new DVDs from Amazon recently. However, when I played them in my Macbook using DVD Player, the disk pauses and skips very often, making it impossible to watch the DVD. In addition, the Player would display the "Skip over damaged data" warning.
    I thought it was a problem with the software (DVD Player); so I installed the VLC player. Problems occurred as well. Disk would pause and then simply stop (the screen closes).
    I thought that perhaps it was the problem with the Amazon DVD disk. So I played some other DVDs in my Macbook, with both DVD Player and VLC Player. There was NO problem at all with the other DVDs.
    Then my conclusion was that the Amazon DVD was faulty. I requested a replacement, which they sent to me promptly within a day.
    However, the same problem occured. The replacement DVD would not play properly in either DVD Player or VLC Player in my Macbook. It would pause and skip very frequenntly.
    Now I began to suspect that maybe the Optical Drive was faulty. So I brought the DVD to my school and tried to play it in two computers: one PC (with VLC); the other Mac (DVD Player). To my surprise, the DVD played flawlessly in those two computers.
    Now my conclusion is that the optical drive of my Macbook is faulty.
    However, after doing some preliminary research on the internet, I find that replacing the internal optical drive is a difficult process. The alternative seems to be buying an external drive. But there seems to be concern about booting the computer (when the need arises) from an external optical drive.
    Questions:
    1. Is my conclusion justified? (That I have a faulty optical DVD drive)
    2. If the optical drive is faulty, then why do some DVDs play with no problem in my Macbook?
    3. Would you recommend replacing the internal drive or puchasing an external optical drive? What are the advantages and disadvantages to both?
    Thanks a lot!

    Thanks again. I went ahead and deleted the DVD Player folder and the plist file.
    The result is that it appeared to temporarily improve the playback of the DVD. For the first two hours, the DVD paused considerably less and each pause was of a relatively short duration. There was much less skipping. So the playback was almost tolerable, if I lower my standards.
    However, after two hours, it reverted to its old ways. The pauses and skipping became so frequent and long (as before) to make the DVD simply unwatchable.
    I don't know what to make of this.

  • 2 probs,Neo2 no longer detects DVD drive in POST & Floppy slot missing pin? RMA?

    Sorry for starting another thread but my first post wasnt very explanatory.
    Here's my problems. My DVD/CD Drive is no longer being recognized by my motherboard in POST and it wont appear in Windows/My Computer. This started when I was troubleshooting what I thought was a faulty Floppy drive by reconnecting cables and reinstalling different chipset drivers. Somewhere during that stretch Windows froze during load for the first time in two weeks of ownership. Eventually I noticed not only is my floppy connection messed up (more on that in a bit) but my DVD drive was no longer showing up in My Computer. It powers on just fine, ejects properly. But the board isnt reading it for some reason.
    I tried reconnecting the cable and rolling back to my original drivers. Checked if all the pins we're in the right place on the board and on the drive. I bought a new IDE round cable today to make sure the MSI round cable wasn't at fault. New cable didnt make a difference, still wont recognize the drive in POST or Windows. I cleared CMOS so the BIOS was reset, no difference. My HD is SATA so I cant test the IDE connection with a HD but its sounding more and more like the MoBo is the issue.
    Is RMA my only recourse here? Would a IDE connection just go bad like that? Appreciate any suggestions on this, Id hate to RMA a board Ive barely used for 2 weeks.
    As for the floppy I checked the slot on the board and sure enough I think Im missing a pin. The bottom row has the two empty pins, but the top row also has a pin missing which judging from the connection on the drive itself doesnt match up. There isnt supposed to be a pin missing on the top (right hand side) row correct?

    I guess I jumped on the gun on the floppy missing a pin, thats indeed what it looks like. Thanks for that Supershanks. Perhaps my floppy problem is related to my IDE issue.
    Thats correct, CMOS doesnt show it either. Ive tried both IDE slots, no dice. The new IDE cable I got has clear markers for System Board and Primary so Im pretty sure its configured correctly. I've had the BIOS at default since my drive was being detected just fine on the same settings before this went haywire. It just baffles me the connection would go on the fritz like this out of the blue.
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  • HT5628 After running bootcamp, DVD drive is detected by Windows 8. But after installing drivers, no longer can detect. Device Manager shows that DVD drive is unplugged! Drivers in Bootcamp "removed" the DVD drive!

    After running bootcamp, DVD drive is detected by Windows 8. But after installing drivers, no longer can detect. Device Manager shows that DVD drive is unplugged! Drivers in Bootcamp “removed” the DVD drive. I think there is an issue because I reinstalled Windows 8. If I don't install driver, then I have reduced functionality (no Apple keyboard, no sound etc), but once I install driver, I lose my DVD drive.

    Hi, guys, I have had the exact same problem since the summer of 2010. Here's what I was able to find out.
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  • CD/DVD Drive only reads DVDS Not CD But the computer reads it as a DVD RW Drive!

    CD/DVD Drive only reads DVDS Not CD But the computer reads it as a DVD RW Drive.the drive door say RW DVD+R DL,Compact Disk Rewritable,Ultraspeed,DVD Multi Recorder.I was Wondering if Windows Loaded the wrong Driver?My Laptop S/N IsCNF62612TZ And P/N Is EZ601UA#ABA And The Front Of My Monitor says Hp Pavilion Dv 1000 Entertainment Notebook PC,And The Service Tag Is dv1738od and the Sticker On The Back Of The monitor say Hp Pavilion dv5- 1235dx Entertainment notebook PC.it Cme Factory With Win xp and when i got it the os was corrupted.i tried to reinstall xp but disk said no hard found.so i booted it up with vista ultimate and then downloaded the drivers and stuff from the here.should i had downloaded the 64 bit set as well?

    della wrote:
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  • The DVD drive fails to read some disks

    Audio disks and program disks that read OK on my other Macs may fail to read on this one, yet this one recognizes most disks with no trouble.
    I'll buy a few new music disks and two will be fine while the 3rd isn't recognized. I put the unregognized one in my PowerBook and it's 100% OK there.
    This MacBook Pro is not an over-used drive. 20 to 30 disks over its lifetime.
    Is there a cleaning disk made for laptops? The cleaners I've seen say not for laptops.
    Appreciate any advice.

    No I haven't. Nor have I ever used any CD/DVD cleaning discs of any type on any drive. If I have a CD/DVD drive fail to work properly I just replace it. For the cost of most it is not worth my time to bother trying to clean an already faulty drive.
    IMHO the drives used by Apple are anything But Super, as the name would imply.
    The only reason I could see that any normal drive cleaning disk would not work in a Notebook Tray drive, and especially in any Slot loading drive, is if it was one of those Mini discs that are much smaller in diameter then a standard CD/DVD disc. Those will get stuck inside a slot loading drive. Not sure what the problem would be with them in a Slimline Tray loading notebook drive. Maybe because the head is already so close to the disc?
    I was going by many other posts I have seen on this forum about using one of these cleaning discs.
    Sorry if I mislead you in any way. That was not my intension. That is why I stated "In the end you may have to replace the drive or get an external".
    Good Luck and Best Wishes.

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