DVD Drive issues, plays CDs but not DVD data or regular - Satellite (unknown series type)

I tried to update the firmware but ran into some strange issues. First of all according to google, the drive is manufactured by Panasonic. Toshiba doesn't make their own drives? For this reason I wonder if it is improperly detecting the drive make/model.
Anyways I downloaded the firmware update for it, version 1.03. It is a MAT**bleep**A UJDA760 (going from memory, model may be slightly diff like UDJA). When I run the firmware update it doesn't detect the drive at all and says it is for a THINKPAD?? Weird...
Also, if you have a link to a guide for removing this drive I would appreciate it. I want to verify that windows is detecting the model/maker correctly. It is not one of the simple hotswap types, it looks like I have to remove at least the entire bottom of the laptop.
I am working on this for a client, I do tech repair on craigslist but my laptop hardware expertise is limited most of my experience is with desktops.

joe7dust wrote:
I tried to update the firmware but ran into some strange issues. First of all according to google, the drive is manufactured by Panasonic. Toshiba doesn't make their own drives? For this reason I wonder if it is improperly detecting the drive make/model.
Anyways I downloaded the firmware update for it, version 1.03. It is a MAT**bleep**A UJDA760 (going from memory, model may be slightly diff like UDJA). When I run the firmware update it doesn't detect the drive at all and says it is for a THINKPAD?? Weird...
Also, if you have a link to a guide for removing this drive I would appreciate it. I want to verify that windows is detecting the model/maker correctly. It is not one of the simple hotswap types, it looks like I have to remove at least the entire bottom of the laptop.
I am working on this for a client, I do tech repair on craigslist but my laptop hardware expertise is limited most of my experience is with desktops.
Typically if the optical drive can read CDs but not DVDs (or vice versa), there has been a hardware failure of the DVD or CD circuitry. Drivers/firmware aren't going to solve the problem, only replacement of the drive.
Find the correct drive at http://www.sparepartswarehouse.com/
Find unofficial disassembly instructions at http://www.irisvista.com/

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Hi,
Sounds like hardware problem, not software. Please clean the lens first, please try:
https://www.youtube.com/watch?v=fzpHtTU1S7U
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BH
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whatisthislife wrote:
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I am a Volunteer to help others on here-not a HP employee.
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njdesigner wrote:
Thanks for the advice. I'm going to try the brands you suggested.
I don't think the drive may be dirty, because wouldn't the CDs not work as well?
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DVD Drive issues, plays CDs but not DVD data or regular - Satellite (unknown series type)

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