DVR PRICE INCREASE--NOT RIGHT

>Post deleted as this is the incorrect forum for a DVR question.  Please click the link to head to the residential forum.  Verizon | Forums and Blogs - Verizon Community - Verizon | Forums and Blogs - Verizon Community
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This is the Verizon Wireless Community.  I think you are looking for the Verizon Residential Forums. http://forums.verizon.com/

Similar Messages

  • Price Increase - not allowed to cancel COMPLAINT

    I am currently speaking to Nidhi who told me that I wasn't allowed to cancel my services due to the price increase (my notice was part of my online bill - and I couldn't read it as it was the Welsh version!!)
    After telling her that it quite clearly states on the website that I CAN she tells me I've misunderstood the wording and I'm in a contract which I can't cancel!!
    After stating that I will stay on the phone to 9pm to speak to her supervisor to clarify the situation if that's what it takes, as either the website or herself is lying.
    After a quick 'confer' with a colleague I've been put through to the team to cancel my services.
    Is this customer service acceptable? Bullying your customers into staying with you?
    I already have a hefty complaint going to BT regarding my excessive and unexplained broadband usage for September. This will be getting added to it.

    jipjon wrote:
    Hello,
    This is just happeneing to me too. 20GB average for 18months then I renew my contract for another 12months on 8th September and surpirse suprise 50GB used in September and already 7GB in first two days of October means I'm heading for over 100GB this month! Wow. If it is not a scam of sorts they are not taking responsibility for any problem. 
    I'll keep asking the questions of them and showing them the evidence my end but unless they look at their end what can we do? Like others I've just renewed so feel trapped with this for year. Vert stressful and a shame as had great experience for my intial 18 month contract. 
    But has nothing to do with a price increase;
    Re: Price Increase - not allowed to cancel COMPLAINT
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • Multi-Room DVR price increase

    Just received a letter from Verizon stating that on 7/15/12, my 3 room multi-room DVR package will increase from $29.99 to $33.97.  In the letter they said, "We are working right now to build a more exciting product, with even more TV channels in HD and new equipment in the home to allow you to view your favorite programs on all your screens".    Does anyone have any idea what these exciting new features are and what new HD channels are they referring to?  You would think they would roll out these new features and channels before increasing the price. 

    I called them about the price increase to find out the reason...the girl re-read me the message that appeared on my bill stating that they are now charging $2 more per box, so when I said, ok so the price just increased for no reason? And she said, yes ma'am.  Nice... why did I sign a contract?

  • Price Increase - Cancellation rights

    So, we all know the price increas is happening but how do we actually go around cancelling the contract free of charge?
    Also reading from the forums the prices are fixed if you're in an 18 Month contract, which I am.
    If this helped you please click the Star beside my name.
    If this answered your question please click "Mark as Accepted Solution" below.

    jlh478 wrote:
    toekneem wrote:
    ryant704 wrote:
    Also reading from the forums the prices are fixed if you're in an 18 Month contract, which I am.
    Unfortunately that is incorrect. As long as you are notified, prices and any VAT increase can be applied. That is the reason why you are given the option of cancelling your contract.
    Why don't they mention that option on the email they send?  I suspect 98% of all BT customers have no idea they can cancel within 10 days of being informed.
    As I have binned the email I cannot say one way or the other if any mention of "what you should do if you do not agree with the price increase" was in the email.
    It definitely is in the Terms and Conditions of your contract, but then 98% of customers never read them.
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • DVR Price Increase

    A one dollar increase for DVR per month? I'm paying way too much now for your services. Why
    do you need another dollar for a DVR which costs you nothing? Rediculous!!!

    This is the Verizon Wireless Community.  I think you are looking for the Verizon Residential Forums. http://forums.verizon.com/

  • Price increase on DVR

    Hi,
    I was checking my bill today, and noticed that Verizon increased the price of my DVR from $12.99 to $16.99.
    I've been a customer for 5+ years, and was told that as long as I don't change my DVR service, I will be getting that $12.99 rate.
    I emailed them, but they told me that the rate I was getting was incorrect ($12.99), and they just audited my account and corrected it. They didn't even notify me about it.
    Has anyone else experienced it? Is it worth fighting with them about it?
    Would really appreciate a response.

    Well, I finally had the time to call them today.
    They said that they made a decision to increase DVR prices for everybody, doesn't matter if your Verizon plan was grandfathered in or not.
    The guy said they sent customer notification - which I didn't see - ahead of time.
    There is nothing that they can do for me.
    He basically told me that I should be grateful that Verizon doesn't increase the prices like other companies do, and I should be happy that my price didn't get increased 2.5 years ago when they first increased DVR prices.
    Also,  even though I didn't change my setup box in 5+ years, the content on the box changed - a "better" user guide and on demand.
    So I am stuck paying $16.99 until they increase it again .
    He also tried to sell me more services to increase my bill even more to "enhance my Verizon experience".
    Hey, at least I spoke to someone in the call center located in US, not outside the country when you can barely understand them.

  • Why when I preordered the new Iphone was the tax estimated at plus minus $55 it sould have been about $18. I was told it was based on the full $649 value of the phone, but that's not right. Sales tax is on the purchase price.

    Why when I recently preordered the new $199 I phone was the sales tax estimated at +- $55? It should have been +- $18. The supervisor said the tax was on the $649 value, but that's not right as sales tax is charged on the sales amount. What is this charge for?

    Complain to your elected officials, they're the one's that write the tax code. I know that in CA and RI, sales tax is collected on the unbundled price(full) of not just the iPhone, but any cell phone.

  • Note 4 price increased?

    the price was $299 and now $349? 
    so people that already pre-order gets for $299 and people that pre-order from today must have to purchase them for $349? this thing is not right.. 
    it should be $299 or $349 for everyone. 
    i was research to buy note 4 but this gets me think again 

    Hey gang,
    Thanks for your interest in pre-ordering the Samsung Galaxy Note 4 with us! Getting a brand-new phone is a pretty big deal, so wanting to get the best price available is certainly understandable.
    As with any other product, the sale price of pre-order items is subject to change. A few things to keep in mind though:
    If you pre-order in-store, then you will be eligible to receive the sale price available at the time of pickup.
    If you pre-order on BestBuy.com, then you're guaranteed to receive the lowest pre-release sale price available between when your order is placed and it is fulfilled. This means that if the price goes up after you place your order, you'll only pay the lower amount. And if the price goes down, your order will automatically update to reflect the lower price at the time of shipment or pickup.
    Additional information on how pre-orders work can be found though the link I've provided below, so I'd encourage you all to check it out when you get the chance.
    BestBuy.com > Help Center > Pre-Orders
    http://bbyurl.us/Preorders
    I hope this helps!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Can someone from BT explain price increases?

    Can someone from BT explain the price increases?
    Yes I know about the VAT going up to 20% but from £6.99 to £7.20, VAT increase on £6.99 rounded up is 0.18p, so where does the extra increas come from? Also why werent we informed of extra increases on top of the VAT increase?

    Whooa! Price increases? What price increases?
    Listen,
    And I do know what I'm talking about here...
    No company can increase it's prices without first informing it's customers of the increase.
    And giving them a very advanced amount of notice (usually 3 mths).
    You know why?
    Because it's illegal.
    I've not had a letter informing me of an increase in prices. Or an email.
    You see folks,
    When you sign-up for a service, you enter into a contract with the service provider. They agree to provide you with ABC for cost XYZ.
    But, this is a two way street. They also enter into a contract with you.
    To provide you with ABC for cost XYZ. And they cannot change the terms and conditions of this agreement during the length of your current contract.
    Including costs, unless they give you written notice of the increase and also allow you the right to cancel, because of the change in the terms and conditions.
    An example  -
    Sky
    (and I'm not having a go at Sky, it's just the most relavent instance to this case) -
    Sky charge a fee for viewing HD.
    And if you paid it, you could access ALL HD CHANNELS, irregardless of the channels/viewing packs you had in SD (except premium, like sports and movies).
    Then last year, Sky changed it, to you could only view the HD channels you subscribed to in SD.
    AND they got BATTERED by complaints from people in mid-contract.
    And, If people complained vociferously enough, They got their HD channels back. ALL of them.
    Because their not allowed to do it.
    As govenanced by English contract law. 
    (Oh, before you ask, no, it doesn't matter if you live outside of England, but within the UK, it still applies, as BT use English contract law for their terms and conditions).
    Rank - Mostly Harmless.

  • Itunes price increase?

    so when did they decided to raise the price of songs..mine are showing some at 1.29 each..anyone know why?

    Let me clarify several thing that are mentioned in this thread. First of all the only songs that show a price increase are the iT Plus songs from major label, EMI, that are DRM free & in an upgraded format. EMI is the only record company so far that has agreed to sell these types of downloads through iTunes, thus the limited availability. If the artist is not signed with EMI, then their specific catalog will not be available in the iT Plus version. The iT Plus songs are still available in the $.99 version. If you are not interested in the iT Plus songs, you have probably inadvertently enabled iT Plus in the store. To disable, go to your store account by clicking on the icon in the upper right of the main store window, the first section of your account setting will allow you to disable iT Plus. Hope this helps.

  • Price Increase Cancellation Help?

    Hi there,
    To cut a long story short I am un-happy overall with the service I get from my BT infinity service and am not paying any more for this "super fast broadband" and am aware that I am within my rights to cancel my contract without penalty due to the 2013 price increase (you god send!! Been trying to get out of this contract for a while!! Poor service overall un-happy customer).
    So my question is this, as I have not received any e-mail or letter from bt to my knowledge (if they sent it to my email and it goes into junk it gets automatically deleted) and am worried they will not actually send it directly to me; I have read stories of this happening and customers not being able to get out of their contract due to BT insisting they did despite not having no proof.
    So can I phone up and cancel my contract now over the phone as I have just read the price increase on BT's website which in effect is notification of the price increase?
    Please can so one please explain this to me?
    Thank you

    markymark1988 wrote:
    I did call them and they said they are sending emails from the 1st Sept they told me in order to cancel it has to be within 10days of receiving email and I would need a unique code reference from the email to give them (I get a feeling he is having me on a bit anyone know if that's true?).
    I have received the email and the bit about a unique code is absolute nonsense. There is no such thing. The actual content of the email can be seen here (without your own account number):
    http://epidm.edgesuite.net/BTEM/0812/2054860_BTC_Project_Beech_Q2_12_Email/BT_Voice_Non_Consenters_V...
    The link at the bottom of the email leads here for the detail:
    http://www.bt.com/static/wa/account/callchanges.html?s_cid=con_email_Ogilvy_120903_1163_Voice-Notifi...

  • Detail of legacy license and future price increases

    Legacy Licence:
    I currently have a licenced retail copy of Photoshop CS6 that would allow me a reduce rate for 12 months membership of Creative Cloud.
    If I took up this offer and in 12 months time decided not to renew Creative Cloud membership which of the following happens.
    1. I can re install (or re-enter the code of) My old Photoshop CS6 and continue to use it on my desktop and laptop just as now
    2. Taking up the Creative Cloud offering terminates my license in some way to use my retail Photoshop CS6 and I will not be able to use it.
    Future price increases:
    Have Adobe released a statement detailing how they propose to increase charges for Creative Cloud in future years?
    Which of the following is true:
    1. Increases will be in line with inflation with no sudden large price hikes.
    2. Adobe do not rule out larger than inflation increases in cloud membership
    Hope these questions dont sound too paranoid, a clear answer to both these questions will help both myself and my clients determine their response to Creative Cloud membership.
    Stephen Johnson
    http://www.copyrightimage.com/

    Hi Ken,
    Thanks again for the rapid reply.
    I do appreciate that you may not be in the loop on this but it is a concern for myself and my clients.
    The good news is that upper management will know as its their duty to plan for such things. They may decide not to let me or you know what those plans are in which case we would need to infer the likely reason for non disclosure.
    Lets not run ahead of things however!, I think it only fair to allow management time and space to answer this question.
    Just to clarify: current and future pricing was top of my mind when I saw the Creative Cloud offering, future price increases were a concern for some of my clients also, it is not a trivial question and is best answered by someone who does determine pricing plans. It will significantly influence the decisions of myself and my clients (and no doubt many other users) if we can get a clear understanding of price increase principals for Creative Cloud.
    Many thanks
    Stephen Johnson
    Copyrightimage Ltd

  • How to handle effect of sales price increase in already invoiced sales

    Our customer is dealing with parts made by metal.As metal prices are fluctuating, Customer need to raise prices of products.In some cases as the customer of customer take time in approval of prices increase, when our customer receives approval from his customer, he generates supplimentary bill, which is actually the price difference between old price and new price.
    The issue is in this scenario,  material movement is not involved, so in SAP B1 if we take the same item which was supplied to customer earlier, then inventory will not allowed.
    Request to suggest the correct process to record the accounting and tax effect in case of price difference case.
    Samir Gandhi

    samir,
    Direct Solution,
    1.Reverse the ar invoice by ar credit memo.
    2.Create a new delivery for customer with new price.
    3.Raise ar invoice.
    There is a work around as below,
    1.Create a excisable item master as Item Code Supp.Inv.
    2.Do goods receipt for item with qty as 1 and unit price
    as total price difference(for all items) post good receipt to inventory account (to inventory account impact happens in case of delivery).
    3.Do delivery for customer with qty as 1 and price difference
    as unit price and with reqd. excise tax code.
    4.Do Outgoing ex. invoice frm delivery
    5.Raise ar invoice frm delivery.
    Hope this solution will solve the problem.
    Jeyakanthan

  • Post Moved Bills-Call-Packages/price-increases

    moved to billing http://community.bt.com/t5/Bills-Call-Packages/price-increases/td-p/619230
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

    Fredo wrote:
    I sort of thought I might be able to squeeze a discount.
    However, the only reason I was considering adding Sky Sports 1 & 2 was for the live F1 coverage lost from the BBC next year.
    Just checked the Sky website and not the F1 races will be on a new dedicated channel available to Sky Sports 1&2 or Sky HD subscribers.
    I can't see the channel being made available to BTV Sky Sports subscribers, but will need to look closer.
    Don't want to give anything to the evil Murdoch empire and hate F1 for selling out.
    In that case there is no point in looking to add Sky Sports 1 & 2, because most of what you will pay for them goes back to the Evil Murdoch Empire
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • Price Increases - Any Notification?

    Does anyone get notices of price increases in advance?  I found my TV service bill increased this billing cycle. I don't recall seeing any notice of an upcoming price increase, and the latest bill shows new charges due to taxes & fees but fails to mention that they are the result of a new higher cable TV price. While a minimal change for my little plan, this is still very frustrating. Furthermore, I am dismayed that Comcast does not appear to provide any support that is not via the telephone, i.e. chat or e-mail, so unless I want to spend untold amount of time on the telephone, which usually ends up being a very long & very painful process, the best I can do is post in a forum?

    As a comcast basher (due to their practices and denials) I will  dispute a segment of your  comments. I have used their  chat services while vacationing in  Spain and found the individuals i communicated with to be some of the best/intelligent I have dealt with @ the big C.. The billing is like the temperature outside.. up/down..then they have the audacity to state you had enrolled in a year plan and your term is up thus the higher billing.. I asked if they could produce a signed/ and or a voice recording of my so called agreement..NO was the reply..However I have experienced great customer service  from the individuals at the corporate office. One may not get the result you desire, BUT they listen, research, call you back..which  is gigantic upgrade from the field office and the  ROBOTIC reps . PLUS they can hold a conversation  and make you feel like they care about your plight... Our development is obtaining ideas for our new contract with comcast, I will suggest they have an office here as they are frequent visitors for repairs in the development.. Bythe way the service calls are now 70.00 and everything will be your fault(wiring-equipment etc... GREAT PRODUCT< HORRIBLE SUPPORT FOR THE CUSTOMER

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