Dynamic MOH for call

We are using ucce 8.0.2, cvp 8.0.1 and cucm 8.0.3. Client is asking different MOH for multiskilled agents say for example; An agent is a member of skill group A,B,C and D. Now if the agent recieve a call for his/her B skill group and put the caller on hold it should play the hold music set for B skill group and If its is C then the hold music should be for the C skill group. Moreover client is using IP Communicator.
Is there any way to configure this either from CUCM or UCCE scripts.
Thanks and Regards,
Ashfaque

Hi Loh,
The solution which David provided was conceptually correct. But instead of doing the CTIOS customization we used CUBE (the solution of using CUBE is costly comapare to CTIOS/Finesse cutomization). Currently the site is on production for last two years.
The attached High-Level diagram shows where we used L3 switch to help separate VLANs to contain multicast traffic to its own subnet. Layer-3 port on L3 switch toward CVP/UCCE networks would have multicast disabled (no PIM configuration).
Here ISR2901 is running as CUBE (flow-through mode) and converts multicast from 239.1.1.100 to unicast for calls coming from ISR3945. ISR2901-1 is on VLAN A1 and ISR2901 is on VLAN A2.
ISR3945 is running as Voice Gateways and VXML Gateways. In our test case, we only leveraged them as our VXML gateways.
ISR28xx has been used to simulate as calls are coming from PSTN.
MoH server running in virtualized environment. Each of its VM would be on different VLAN and use VLAN tagging on its Ethernet port to separate VLAN A1 and VLAN A2. VM1 will be on VLAN A1 and VM2 will be on VLAN A2.
Call Flow:
1. Calls are coming from one of the analog phones through ISR28xx and Based on DNIS, calls would be routed out of its dial-peer voip to specific ISR2901. In this sample, if call is coming for DNIS XXXXXXXXX, then call would be routed to ISR2901-1. If call is coming for DNIS YYYYYYYYY, then call would be routed to ISR2901-2.
2. ISR2901 has bootstrap configuration to send SIP invite to CVP for further instruction.
3. CVP will get label back from ICM to send call back to VXML Gateway (ISR3945) to start playing welcome prompt.
4. Once caller is done in IVR and ready to talk to agent, CVP will instruct ISR2901 to transfer call to agent.
5. When agent put caller on hold, they will hear music from ISR2901.
Thanks,
Ashfaque

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When on a conference call if a user presses "on Hold" button, music is played for all participants and nobody can hear anything. How can I disable music on hold for all users?
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reward point if helpful.
thanks
mrutyun^

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I need the dynamic actions for the below scenario:
In IT0021 , there is a child subtype '02'. This needs to be delimited to a new subtype 'XX' when the child reaches a certain age.
The above process needs to be automated..as in when the new subtype 'XX' is created, it should check the fields like date of birth , last name and on saving it , the corresponding child subtype screen should be called where the user can modify the end date and delimit the child subtype.
Please help me with the required dynamic actions..
Thanks.

Hi,
Just try this.
INFTY     SUBTY      FIELDN      FC NO.      STEP VARIABLE FUNCTION
0021      02      Field Name      P       TabName-FldName>=age
0021     XX               I         INS, 0021,XX/I
Regards,
Srini.

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