EA6500 - Defective?

I purchased the EA6500 for speed, multiprotocol support and vendor reputation.
It took three attempts to get the router (partially) configured.  Whenever I attempted to make changes to the router via the Smartwifi, popups were saying "router not found."  This was while I was connected via cable, so I thought I'd try it w/o a cable.  Same result and website performance for horrific. 
When attempted to connect a USB drive to the router, it was never recognized in the router.
After an hour of flumbling, I plugged back in my Apple Airport Extreme Base Station.
Maybe time to return to store and consider the ASUS.
Help?

The issue might have something to do with the firmware. Have you tried an auto update? How about getting the latest firmware from the website and doing a manual upgrade? Check out these links and the EA6500 Support Page for the latest firmware version.
How to automatically update the firmware of the Linksys Smart Wi-Fi Router, EA6500
How to manually update the firmware of the Linksys Smart Wi-Fi Router
As for your USB concerns, the HD may not be compatible with the EA6500. Check out the List of tested USB hard drives and printers for the Linksys Smart Wi-Fi Router, EA6500.

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    I just replaced a defective Linksys e4200 with an ea6500.  After some help over the phone, I got it up and working, but one computer on my local network doesn't show up.
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    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

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