Ecc workitems appearing with CRM workitems.

We have ECC workitems appearing on the Interaction Center agent inbox or We have CRM workitems appearing on the Interaction Center, but we cannot get both appearing in the Agent inbox.
Following the Integrate Other SAP Systems in Workflow Inbox documentation
We have done the   u2022     RFC destination
                                .          The Transaction Launcer
                                           The Trusted Systems.
Can anyone provide a concrete example of an ECC workitem and a CRM workitems appearing in the agent's inbox.
Nothing we do seems to help. If I remove the ECC from the RFC destination, we get CRMs and only CRMS.
                                                  If I add the ECC to RFC destination, we get ECCs and only Eccs.
I need to show both.
All help is most appreciated.

Small setting i missed in R/3 .
Create plant as a Maintenace plant under Plant maintenance node in Enterprise structure .
Solved by maintaining this setting

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ECC 5.0 and CRM 7.0 Integration Questions

Hello,
We are on ECC 5.0 and are part of a global implementation that is putting in CRM 7.0.
We have a couple of issues/questions.
1. We want to integrate ECC Internal Orders with CRM Contracts and Orders. However we don't see the ECC Internal Order type SAPS in ECC 5.0. What release/plugin would give us SAPS Internal order type
2. We currently use CS and PM in ECC, and we have equipment and func. locations. Do we need to be on a certain version/plugin to integrate Equipment and Func. Locations with CRM iBase?
3. Any tips/suggestions on integrating Vertex with CRM for taxes.
Thanks
chris

Hi
Here are the Answers
1. We want to integrate ECC Internal Orders with CRM Contracts and Orders. However we don't see the ECC Internal Order type SAPS in ECC 5.0. What release/plugin would give us SAPS Internal order type
- This is release indepedant- It is been available from R/3 4.7 so you should have it, if you dont have an SAPS order type, you have 2 options
1. Create your own SAPS Order type
2. Define RFC from Client "000" and push the order type. This must be available in "000" as a standard delivery, may be your Basis did not move the order types properly.
2. We currently use CS and PM in ECC, and we have equipment and func. locations. Do we need to be on a certain version/plugin to integrate Equipment and Func. Locations with CRM iBase?
Yes you can have the equipment and Functional Locations, but for FLocs to download to CRM you need ECC6.0 with Sp6 anything below cannot be integrated or downloaded with CRM7.0 .. for Equipments any versions are fine and you do all configuration and customization in CRM
3. Any tips/suggestions on integrating Vertex with CRM for taxes.
Its a broad question, SAP provides standard integration option to vertex, and you integrate as needed..
let me know if you need anything else.

Workitems in the CRM

If a workitem appears in the CRM, there is a link which says Display in Original System. see page 757 figure 26-4 in Practical Workflow for Sap.
How can I get this to work, right now if I click on it, nothing happens.
*PLEASE HELP the newbie*

HI,
Are you able to see incoming mails as documents?
If not check your configuration for EMAil setup.
If you are able to see incoming mail as document instard of workflow item. then check your configuration in S028 and CRMC_IC_MAIL_WF Txn.You can trace it in SWI1.
Thanks,
Kavitha

ERROR:Unknown WorkItem Object with id #ID#..............

Hi,
I am getting this error while updating some user from user login interface. I m using IDM 5.0
ERROR:Unknown WorkItem Object with id #ID#..............
Please help me out

This error comes when the task instance with that ID gets terminated/finished and deleted. The solution is to restart the process you are trying to do. Also, check whether you have imported the required form in repository.

Upgrade from SAP 4.7 EE to ECC 6 while working with CRM 4.0

Hi All,
Presently we are using R/3 version 4.7 EE with CRM 4.0 and now we are planning to upgrade R/3 4.7 to ECC.6.0. My question is, are there any problems working on CRM 4.0 with ECC 6.0 and what are the limitation we face when we work on CRM 4.0 with ECC 6.0 ?. Please provide some inputs on this ASAP.
Thanks in advance,
J M.

Hi,
There is no problem to work on CRM 4.0 with ECC 6.0.
I am using from long time CRM 4.0 with ECC6.0
BR,
Darshan..

Integrating ECC business workflow into CRM

What is the best approach for integrating (or not) ECC business workflow into CRM?
For example, lets say you have an elaborate custom workflow built in ECC for blocked sales orders which triggers a workitem to the CSR user ID into the SAP SBWP inbox.
But now you are implementing CRM and your customer service reps want to "live" in CRM.
So you want them to be aware that they have a blocked order assigned to them in ECC SBWP inbox.
Whats the solution?
Do they have to toggle over and login to ECC, so they have to "work" 2 inboxes?
Is there some solution existing in SAP between these 2 systems that synchs the workflows, such that you can open and process and complete the workflow inside CRM?
Do you have to write some custom "notification" that sends CRM a message letting them know ECC has something?
We have order management in ECC, CRM only being used for service notifications and customer interactions, but CSRs envision "one cockpit" or one inbox for all their to-dos.
We do not use Portals, so the integrated inbox is not an option.

Hi Jason,
Did you find a solution for this ?
I have a similar requirement where i need to trigger a workflow in SAP CRM and i need the approval request to flow to ECC as my approvers work only in ECC and never in CRM !
Is this integration a valid scenario ? and can we configure this ?
It would be of great help you you can share any documents available on the same.,
Thanks & regards
Krishna

Add ECC Custom Fields in CRM Web UI ERP Order item

hi all,
i have to Add ECC Custom Fields in CRM Web UI ERP Order item .
I have :
- add the field on Web UI Screen.
- add the field on structure TDS_item_COMV and TDS_item_COMC in ecc
- insert record for field on LORD_MAPPING table
- implemented badi BADI_LORD_DO_PA BADI_LORD_GET_INPUT_MODE.
- implemented method GET_I_S_STRUCT on crm with :
CASE COMPONENT.
    WHEN 'ZZSPOND'.
      RV_DISABLED = ABAP_False.
endcase.
- on method do_prepare_output i have change value of fields with code :
lr_loop = typed_context->erpadmini->collection_wrapper->get_first( ).
WHILE lr_loop IS BOUND.
posnr = lr_loop->get_property_as_string( iv_attr_name = 'POSNR' ).
Does the current item has to be set for "Sponda Idraulica"?
READ TABLE Z5CL_GSA_TOOL0001=>GT_ITEMS_SPOND INTO ls_spond
                              WITH KEY posnr = posnr.
IF sy-subrc = 0.
lr_loop->set_property_as_string( iv_attr_name = 'ZZSPOND' iv_value = 'X' ).
DATA : V_X TYPE STRING.
V_X = lr_loop->get_property_as_string( iv_attr_name = 'ZZSPOND' ).
ENDIF.
lr_loop = typed_context->erpadmini->collection_wrapper->get_next( ).
ENDWHILE.
I can't change the field value because it is "not changeble" .
Can you help me ?
Thanks in advance.

Hi Celi,
I have created some fields at header level of ERP Order, and the user is available to change them, replicating the information to SAP ECC (using interface LORD II).
All sales item information is treated using RFC ERP_LORD_GET_ITEM_MULTI, available in SAP ECC.
Please check the following point:
If those structures below were expanded with your custom fields:
SAP CRM:
CRMST_L2_ITEM_COMV
CRMST_L2_ITEM_COMC
CRMTT_ADMINI_ERPIL
CRMTT_ADMINI_I_ERPIL
SAP ECC:
TDS_RFC_ITEM_COMV
TDS_RFC_ITEM_COMC
Please check if for your scenario is necessary to implement the enhancement BADI_LORD_DO_PAI method ADD_SUPPLY_LIST. The code below works for header level.
DATA: ls_supply TYPE tds_field_supply.
IF iv_object_id EQ 'HEAD'.
    IF iv_module EQ 'VBAK_BEARBEITEN'.
      ls_supply-field = 'ZZCCINS'.
      APPEND ls_supply TO ct_supply.
      ls_supply-field = 'ZZCCNUM'.
      APPEND ls_supply TO ct_supply.
      ls_supply-field = 'ZZCCNAME'.
      APPEND ls_supply TO ct_supply.
      ls_supply-field = 'ZZAUNUM'.
      APPEND ls_supply TO ct_supply.
    ENDIF.
ENDIF.
I hope it helps!
Kind Regards!

How to integrate BW with CRM?

Dear All Experts,
I need to integrate BW 7.0 with CRM 7.0. I have searched alot on forums regarding this. The more I search the more I got confused. some thread says that all CRM reporting is done from BW whereas some says standard crm reporting is done on crm side within Web UI Client.
First of all, I want to activate standard CRM reports which are available on Web UI client and want to show them on the UI Client within CRM. My functional CRM consultant has done configuration on his part to enable those reports. But I have read that in order to view these reports on UI client BW side configuration and extraction is required (BW Adapter Metadata- I know these settings).
On one document, I have read that data is extracted into Local BI client. So my questions are:
1) Do I have to install BI client on the same machine where CRM is running or can we have separate BI machine connected to CRM system just like normal ECC extraction and after extraction I want to show those standard CRM reports on CRM web UI client for end users.
2) Normally, when you install datasources from RSA5 and then install data targets with "before and after flow", datasources are automatically linked with data targets in workbench hierarchy. But in CRM case data sources are not linked. It is because transfer rules are not available for all CRM data sources. Therfore, no datasources are automatically linked with data targets in hierarchy in data warehousing workbench. I have to find out manually and link them with data targets by creating transfer rules. (transfer rules are not even given in standard CRM BC).
3) Some of the datasources are not available and seen either in RSA5 or in RSOR tcode. It seems that these datasources are missing. How can I find those datasources?
Your expert opinion and solution is required.
Regards,
Farrukh Hanif

1) do NOT put them on the same server... trust me (you'll "lock" each other... hint: CRM jobs run at night... and so do BI loads)
2) in BW 7.0 you should try to avoid transfer rules and other "old" elements
3) there's another logic with regards to DataSources in CRM (as compared to ECC)... I can't recall the transaction(s) by heart though (and not on a CRM project right now - I believe this should be mentionned somewhere in course CR900)... you could always try to find them in table ROOSOURCE though

How to attach java program with CRM OD

Hi
i have a java program that i want to attach with CRM OD user interface so that i can run it on the press of a button or through any other way. Please suggest me some way to do this.

Hi,
The web applet and web tabs features allow you to embed content within CRM On Demand. You can develop an interface to your code (i.e. HTML page containing a button that will invoke your java application) which can appear within the CRMOD UI using these features.
Thanks,
Sean

Equipment download from ECC 6.0 to CRM 7.0

Hi Guys,
I am trying to Replicate equipments from ECC 6.0 to CRM 7.0
I did all the activities as specified still encountering issue while replicating.
I did following activities
1) Default settings
OLTP-EQ-0401-0401-X(Delta)
2) BADI - CRM_EQUI_LOAD_STDIMP (Activated)
3) Specify adapter object for uploading objects
0401 - DNL_EQUIPMENT
I tried to load Equipment through R3AS for "EQUIPMENT" OLTP selected.
A) I checked SMQ1, SMQ2 - No Queues are blocked.
B) SMW01---Found 2 lines for BDOC Type CRM_EQ_DMBDOC with green light successfully processed.
C) But if I Check through R3AM1 (monitor Objects) the Adapter "EQUIPMENT" is aborted.
I checked the BDOC Message for the passed lines in SMW01 it says
1) Start of Initial load.
2) No Objects were selected.
In ECC, I see enough equipments in EQUI Table. But I haven't given any filters in EQUIPMENT so that it will select all.
Please correct me if I am following a wrong process or forward me the check list for Equipment load.
I tried almost a full day on this but nothing accomplished and I found similar failure postings for Equipments a lot in Forums.
Please advice.
Thanks,
SURESH.

Hi,
go to ERP.
check there the table CRMRFCPAR
Is there an entry for OBJ_NAME EQUIPMENT?
If no create it.
If yes check this entry if everything looks fine.
Afterwards start a new initial load.
Best regards
Manfred

Changes made in ECC not reflected to CRM

Just encountered a problem. As follows:
1. When a line item in a sales order in ECC is rejected with a reason, the changes are reflected back to CRM. Likewise, when the PO number field in the sales order is changed, the changes are reflected back to CRM. This is ok.
2. But when I make a change in the address fields (i.e. change the street) in the ship-to partner (on the header level) in the sales order in ECC, the changes are not reflected back to CRM.
Has anyone encountered this issue before and if so, what was the solution?
Will reward points...

Hello,
Check the inbound queue in CRM and outbound in R/3.
Prase

File system for SAP ECC, EP , BI and CRM installation on Solaris/DB2

Hello,
We are going to implement SAP ECC 6.0 with EP 7, BI and CRM on Solaris operating system with IBM DB2 database.
All these applications are going to be installed on single server, as being a basis person, I know this is not all recommended.
But due to client's requirement and keeping cost factor in mind I need to install all these application on single box.
Now here I need your help. as I basis person, I know the required Solaris file system for SAP ECC 6.0 but not having any Idea about other application like EP/ CRM and BI .
If anyone able to help me with required Solaris file system. it will be great help.
Please let me know if there is any query.
Thanks.

> All these applications are going to be installed on single server, as being a basis person, I know this is not all recommended.
> But due to client's requirement and keeping cost factor in mind I need to install all these application on single box.
Why not using Solaris zones/container? This decreases the administrative amount tremendeously since you will deal as with "single machines" but they all run together on one box.
> Now here I need your help. as I basis person, I know the required Solaris file system for SAP ECC 6.0 but not having any Idea about other application like EP/ CRM and BI .
So you'd need to read the installation guides
Markus

ECC 6.0 with NetWeaver Ehp 1 without Ehp 4

Hello
Is this combination possible?
ECC 6.0 with NetWeaver Ehp 1 without Ehp 4
Thank you very much!

That combination is not possible. The information below is taken from http://www.sdn.sap.com/irj/sdn/nw-70ehp1.
Regards,
John
What is the implementation strategy for SAP Business Suite?
With the unrestricted shipment of enhancement package 1 for SAP NetWeaver 7.0, only implementations within standalone installations of SAP NetWeaver 7.0 are supported (e.g. for BI, EP, etc.).
For existing installations of SAP Business Suite systems (i.e. SAP ERP 6.0, SAP CRM/SRM/PLM, ...) etc.) that are based on SAP NetWeaver 7.0, the SAP enhancement package 1 for SAP NetWeaver 7.0 shall not be installed separately, as it will result in malfunctioning of the installation procedure and/or the final system state.
Business Suite 7 (generally available since May 5th, 2009) is technically based on the SAP enhancement package 1 for SAP NetWeaver 7.0. All relevant parts of enhancement package 1 for SAP NetWeaver 7.0 are included in the respective SAP Business Suite 7 installation routines and will be installed automatically underneath the SAP Business Suite systems when an upgrade to SAP Business Suite 7 is performed. More information is available in this overview presentation, more details can be found at the service marketplace quick- link /ERP-EHP (SMP login required).
General note on the relation of enhancement packages for SAP Busiess Suite and SAP NetWeaver:
Customers who have implemented certain enhancement packages for SAP Business Suite might have to implement a certain enhancement package for SAP NetWeaver 7.0 as well. Please refer to the respective documentation of the SAP Business Suite for details.

How to apply patch for MSAHH02_0-10003081.ZIP( xMSA FOR HH (WITH CRM) 5.0 S

Hi All,
I am working on xapps for Mobile to implement CRM mobile sales for handheld using CRMHH 5.0. For that I am using the WAR file MSAHH02_0-10003081.ZIP( xMSA FOR HH (WITH CRM) 5.0 SR02 ) available on SAP marketplace.
Now I want to apply the patch available for the same i.e. MSAHH02P_4-10003081.ZIP(Patch for MSA FOR HH (WITH CRM) 5.0 SR02 )
Can anyone please tell the procedure to apply the patch.
Thanks & Regards
Sumit

HI
For latest patches you can check at
http://service.sap.com/swdc -> Support Packages and
Patches -> Entry by application -> Application Components
-> SAP ERP -> ERP2004 -> SAP ECC Server
There are two kinds of kernal files:
SAPDBEXE and SAPEXE,one is DB dependent and one file is DB independent.
For downloading the kernal patch:Follow the below path as per your OS and DB combination
for downloading a kernel patch
go through following
service.sap.com/swdc
downloads-> SAP Support packages -> My Company's Application Components -> SAP KERNEL 32 bit ->SAP KERNEL 4.6D 32-BIT ->SAP KERNEL 4.6D 32-BIT->Windows Server on IA32 32bit -> Select ur database->Windows Server on IA32 32bit
Reward suitable points

HR Integration with CRM doesn't create employee in CRM

Hello all;
We are using SAP CRM 5.0 SP08 and SAP ECC 6.0. I am trying to setup the HR-CRM integration and did everything that must be done in my opinion. The IDOC is created succesfully from the ERP side via PFAL and BD87 in CRM shows "green" status records for the IDOC but no business partner is created. I read the blog /people/vikash.krishna/blog/2006/10/15/replicating-hr-master-data-part-1 , examined the SAP notes 934372, 312090, 550055 but there is no result. May you please help me in solving the problem?
Best Regards,
Erkan

Hi Erkan
Did you follow all the following steps
Setting up Transfer of Employee (HR Master) from R/3 to CRM
1. Logical system XXX assigned to R/3 client XXX. Logical system YYY assigned to CRM client YYY view through SCC4
2. Create RFC Destination YYY for CRM client YYY in R/3 and
Server ID with user details and client YYY.
3. Transaction code SALE : Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Maintain Distribution Model and Distribute Views. (Direct transaction code : BD64)
Go to change mode and select Create Model view.
You get a popup. Fill in the details Technical name, short text and validity
Select Add message type from the application tool bar.
Fill in the following details
Model view : HRCRM
Sender logical system : XXX
Receiver logical system : YYY
Message type : HRMD_ABA
Note : Only this message type works for employee transfer.
4.Save the model. From the same screen select the distribution model and from the menu Environment  Generate partner profiles
Dont change anything in the next screen. Simply Execute.
4.Distribute the distribution model HRCRM
Select the distribution model. From the menu bar, Edit  Model View  Distribute
You get a dialog showing the receiver logical system. Execute.
You get a log Model view HRCRM has been created in target system YYY
5.Go to the CRM system and check up whether this model has been created.
Transaction code BD64
The model has got copied. No changes can be made in CRM
6. Generate partner profiles for the distribution model in CRM by selecting
Environment  Generate partner profiles.
In the next screen, do not make any changes and Execute.
Partner profiles can be seen in transaction WE20
<b>Delta Download Settings</b>
7. So far, the above settings will ensure the initial download. However for any changes / new employees to be transferred, i.e delta changes, changes pointers need to be activated.
In R/3, Transaction code SALE, Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Master Data Distribution  Replication of Modified Data  Activate Change Pointers Generally (BD61)
This activates change pointers globally for all message types.
8. In R/3, Transaction code SALE, Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Master Data Distribution  Replication of Modified Data  Activate Change Pointers for Message Types
Activate change pointer for message type HRMD_ABA
9. CRM : Number Assignments. Generally, there are 3 types of number assignments (also called switches) when business partners are created.
1 The system uses the number from the general internal interval of the number
      range object BU_PARTNER
2 The system uses the number from a specific internal interval of the object
3 The number is transferred from HR and a prefix is added. In this case, a specific external interval, which must be defined as XX00000000 (upto
XX99999999), is used (where XX denotes any two letters).
The number range object for all switch positions is BU_PARTNER, with the interval depending on the switch value.
For switch value 1, the system uses the internal standard interval, otherwise for switch values 2 and 3 you must also create a grouping (transaction BUC2) for these intervals. For the system to be able to connect the grouping and the number range interval, the name of the grouping must be exactly the same as the name of the corresponding number range interval (the name of the grouping is contained in the first column of the table). If you select 3 (HRALX/PNUMB = 3) for the number assignment of busienss partners of the employee role, create HRALX/PSUBG switch manually in table T77S0.
In table T77S0, HRALX/ONUMB is used to set the number assignment for organizational units and HRALX/PNUMB is used to set the number assignment for employees.
Create a number range ZZ
Transaction code BUC2. Create a grouping of the same ID as that of the number range. Eg. Number range ID : ZZ and grouping ID should also be ZZ
In table T77S0, maintain the following combinations
HRALX-PNUMB = 2
HRALX-PSUBG = ZZ
10. Make the following customizing changes in CRM
Transaction code SM30 : Table T77S0
Group     Sem Abbr     Value Abbr
HRALX     HRAC     X     Activate HR Integration with CRM
HRALX     OBPON     ON     Activate integration between Business partners and Org Units
HRALX     PBPON     ON     Integration between business partners and employees
HRALX     OPROL     BUP004     Role definition for org unit Business partner
HRALX     PPROL     BUP003     Role definition for Employee Business partner
HRALX     ONUMB     1     Number range assignment for org units
HRALX     PNUMB     2     Number range assignment for Employees
HRALX     PSUBG     ZZ     Number range grouping only if PNUMB is not 1.
11. Create Employee Master in R/3. Employee master consists of Infotypes. The mandatory infotypes are Actions, Address, Personal data and Organizational Assignment.
Transaction code : PA30
12. In R/3 Initial Download : SE38 RHALEINI
Plan version : 01
Object type : P Person (always)
Object ID : Employee ID eg. 1
Receiver Partner no. : YYY
Select further details
You get all the data transfer details
13. In CRM, transaction code PP01 View HR Master objects
You see that the employee 1 has got transferred. To see the corresponding business partner go to the infotype Relationships (the first row)
Screen 2 gives you the business partner ID in CRM
14. Now change the employee master in R/3. Execute program RBDMIDOC in R/3 to send the changes over to CRM
Put message type HRMD_ABA and Execute
15. All subsequent changes in R/3, i.e changing an existing Master or creating a new one goes through directly by program RBDMIDOC.
16. After all employees are transferred to CRM from R/3 only then its safe to execute initial download CUSTOMER_REL
If an Employee responsible 2 is replaced by 3 in the customer master in R/3, then in CRM, the same is not replaced. Only difference that the sales area assignment is no longer there for the replaced employee in transaction BP relationships.
Hope this would help.
Regards,
Rekha Dadwal
<b>You gain a point for every point that you reward. So reward helpful answers generously</b>

Ecc workitems appearing with CRM workitems.

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