EIM/WIM: Displaying open hours

Hi,
We have just installed EIM/WIM and try to check a situation where there are no agents available to respond to cusomer's request for a chat. When a customer clicks on the Chat button in a Web browser he/she gets the following message:
Thank you for your inquiry. Our service hours are 9am-5pm PST, Monday-Friday. If you are trying within the service hours and still getting this message, please try after some time, as all our agents might be busy or unavailable at this time.
Then we have created a calendar with open hours from 01:00 AM to 11:00 PM, but again customers get the same message, i.e. the part of this message indicating open hours does not correspond the open hours in the calendar. We have restarted the EIM/WIM server but again no luck.
What's the cause of it? How can we workaround this problem?
Thanks.
Igor

Igor,
This is a static message (not a macro based message) that why it keeps showing the same message
This can be changed in the Chat Template (Department > Your Department > Chat > Templates) in the Options->Off Hours tab. Kindly refer to the EIM/WIM Administration Console User Guide (page 177 - 181). I think it should be the same for both v4.2(x) and v4.3(1).
Thanks!
-JT-

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HI
The license is assigned to a MAC address so if you have other NICs available it may cause issues. As the system maybe comparing the wrong NIC. I dont believe you can "Reload" the license. I am all most certain you are hitting a bug with the license file. There are a number around :-(. Below is the most common:
http://www.cisco.com/en/US/partner/products/ps7233/products_tech_note09186a0080a8c0bc.shtml
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http://www.cisco.com/en/US/partner/products/ps7233/products_tech_note09186a0080a72faf.shtml
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(Edit)
The patch is to large to upload but you can download it from here for 4.2.5:
http://www.cisco.com/cgi-bin/tablebuild.pl/ba8630bc8d6cd87a3b23513eb7700b54
OR if you dont fancy going all the way to 4.2.5 you can download the patch for 4.2.4 here:
http://www.cisco.com/cgi-bin/tablebuild.pl/70fc7a9f5f1315519a00b2b3c0dc48d8
Message was edited by: matthewpage

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Hi frds
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thanks
Pari Vendhan.R

HI frd
thanks for information ..while puting your logic in report program its not displaying open POs.
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REPORT Z_CONSUMABLE_ROL.
Data : Mat_no like mara-matnr, "Material Number
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SELECTION-SCREEN: BEGIN OF BLOCK 02 WITH FRAME TITLE text-001.
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SELECTION-SCREEN: END OF BLOCK 02.
SELECTION-SCREEN: END OF BLOCK 01.
DATA DECLARETION FOR INTERNAL TABLE.
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select a~menge
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       d~maktx
       e~minbe
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where cmatnr in MATERIAL and awerks in PLANT and f~bukrs in
COMPANY and f~lgort in STROAGE.
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Hi Philip,
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Customer Opening Hours Vs V_V2

Dear All,
We have special requirement, when a customer places order it has to take consideration in to the customer opening hours in to consideration, for example if the customer opens only on TUE and Thurs if he places order on Friday it has to give automatically TUE as delivered date, incase there is no stock we have standard 6 weeks date will be given by the system and this date also need to be the date of customer opening day.
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Here the problem is in this program it is not taking into consideration of customer opening hours from customer master.
This gives the new date just after the goods receive date, but I want customer opening hours to be considered that means if the customer is opened on TUE even though I receive the Goods on Friday I dont want to deliver on Monday I want the deliver date to be Tue only.
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V_V2 (Standard)
The 'Rescheduling' program (SDV03V02) processes sales document items that are contained in the item directory for the material. It takes into consideration open items and schedule lines from stock transfer items, stock transfer scheduling agreements and purchase order requests (items only), referred to hereafter as stock transfer documents, for the materials.
Thanks & Regards,
Sundu

hello, friend.
try this...
1. first, define a customer specific calendar using t-code SCAL. this calendar can include the days the customer is open.
2. using XD02 or VD02, go to the Customer Master > General Data > Unloading points tab. in here, specify the unloading point and the calendar. (however, this may entail additional config on your part).
regards.
Edited by: jonathan yap on Feb 19, 2008 6:41 PM

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Hi All,
Created purchase order & then delivery. But when I go in the delivery header-shipment tab - Ship to party and over there I can see
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EIM/WIM: Displaying open hours

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