Elderly parents moved bt uncaring

my elderly and frail parents moved end of october tehy were with virgin but had to change to BT who said they would arrange to transfer their phone number. In the last week whe they have been told tehir number would be changed over from a temporary number it has not and they have been given another temporary phone number without being told its only when someone cant get hold of them on the phone we end up going to where they live they find out about it. They've now had 2 temporary phone numbers in one week making a total of 3 temporary numbers in less than 2 months.
Do BT care NO, phone up and all they get is apologises and it will be done in 24 hours ,they're getting stressed out and making their health worse and we're running back and forth to make sure they're okay
Thanks BT i'm sure they wont be enjoying their xmas with no phone calls from their friends and relations who will probably think they're no longer on this earth i'm considering going to tv and papers if this doesnt get sorted terrible way to treat elderly and vulnerable people.
Solved!
Go to Solution.

as you are aware having posted before this is a customer help customer forum so the only people who are likely to be able to help are the mods so your need to contact them http://bt.custhelp.com/app/contact_email/c/4951
wow Stuart you are quick off the mark today
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Similar Messages

Re: elderly parent moving home

my elderly mother who has mobility problems is moving house on 1st may 2014 cannot get a line connected untill 14th may 2014. she will be without a phone for 2 weeks.. she has a mobile phone but she can never remember how to use it..
is there any way she can get a line connected sooner ??

the forum mods will post a contact us link when they read this
don't know if you are registered here just in case future problems http://www.bt.com/includingyou/assets/downloads/FreePriorityFaultRepair.pdf
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Elderly parents left without line after home move

Hi,
Not sure if anyone can help or offer advice, but thought it worth a try.
My elderly parents moved home on 4th sept. I arranged a week earlier online their home move, phone number could be transferred and had confirmation email to say it would all happen on the 4th. They also recieve 2 phone calls before their move to again confirm it will happen on 4th. Guess what - nothing happened on 4th. My father rang on the 5th from his mobile and was on the phone for an hour being passed from pillar to post and being given a pile of **bleep** he couldnt even hear on the mobile about different dates and trying to fob him off with a reconnection date 3 weeks later. BT finally agreed to get it set up on the 6th - surprise no connection.
I undertake an online discussion today with an advisor who assures me it will happen today and it was because someone hadnt "switched off the old line" but it would be back in service today. Hey ho still nothing.
I am getting more and more cross about the utter incompetence of this BT service, and the fact that they think it is acceptable to frail elderly people to be without a landline when they have done everything BT asked online to set up a "smooth" housemove. At the moment they are determined to stick with BT as they believe in loyalty (but this clearly isnt rewarded or valued by BT), however if this is how BT treat customers of over 30 years, then I personally will be looking into moving their landline to a provider who is competent.

Hi Jinxsy73,
I am sorry to hear your parents have been left without service. I would like to look into this for you. Please could you send me in your details using the link found in the "About Me" section of my profile?
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Need phone for elderly parents

I have elderly parents who have fallen, and have the need for cell phones. Parkinson's is in play. I need a BASIC phone for each of them. Would like something VERY easy to use, big buttons, easy to read screen, and if possible voice dialing. Any suggestions?

If there is nothing at verizon you might try jitterbug. I don't know much about it except someone I met online has one an likes it. She is elderly and likes the big buttons. Mary
http://www.greatcall.com/lp/experian.aspx?gclid=CKTF45byv68CFYRM4Aodgwz7yw

Help with Elderly parents (one with dementia) bein...

I was wondering if any body on the forum could enlighten me on BT`s policy of care for the elderly when switching residential addresses.
I originally contacted BT last Thursday to tell them that we would be moving mum and dads address as he had to be moved closer to my sister as my mother was in need of more help in looking after my father due to his Alzhiemers. I was originally given a date of 1 August 2012 as the date that the existing line would be connected. I pleaded with the gentleman I was talking to for it to be done earlier, so after him asking a few questions about my fathers condition he said it would be connected today 18/07/2012. This was also documented on the orders page of my fathers account.
When the line was not connected today as promised, I again contacted BT only to be told that there was had been no details left on file and that the line would not be connected until 1 August 2012. Also the reference that the connection would be made today has disappeared from the account page.
This has left my parents in a vulnerable position. I do admit that I could have made arrangements earlier but surely BT could be a bit more caring in this instance.
I would be most grateful for any pointers that might help me resolve this matter and get my parents phone line connected some time soon.
Many thanks in advance,
Peter Powell

"I suggest you contact the forum mods they may be able to get your problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951 they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved"
Did the above as john 46 suggested but to no avail, not even a reply.
Will just have to wait for the 1st August for a phone line for 2 vulnerable people.
Shameless actions by BT.
Have contacted their local MP, who is similarly disgusted with BT over this matter and will do his best to look into it.
Many thanks to all that have posted.

Elderly Parents - Sally Davis, BT's Disability and...

I am hoping that someone from BT, perhaps Sally Davis, CEO BT Wholesale and BT's Disability and Carers Champion will respond to this message.
My parents in law who are 88 and 85 years old have had to arrange to move home unexpectedly due to my father in law being in the very late stages of inoperative pancreatic cancer.
I have just found out that my mother in law has been told today by BT that they will not be given any special consideration in the speed of connection of a phone in respect of their new home.
They are moving into a new flat in the same viilage on Friday 24th June. This means that they are retaining the same number. She has been told that the new connection will not be in place until July 3rd at the earliest.
My paarents in law are obviously already distressed by the illness of one of them - he has a matter of weeks remaining. On top of this they now face being left without a telephone connection for almost 2 weeks - they can't cope with a mobile and really need a landline. What if something were to happen when they are without a phone and due to not having a phone the consequences are worsened.
BT's commitment for people like my parents in law is on the main webste. I trust Sally's word and hope that something can be resolved so that these distressed elderly folk are not left isolated.
http://www.bt.com/includingyou/help-support-accessiblity-commitment.html
I can be contacted throughout the weekend by BT via this site.
Please help.
JohnT

Hi this is a customer helping customer forum the only presence of BT here are the forum moderators i will flag this post with mods and see if they can offer any help to you keep an eye on this post this is a link to there web form they normally respond within 72 hours http://bt.custhelp.com/app/contact_email/c/4951
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Elderly Parents Slammed by BT & inaccurate record ...

Where do I start apart from expressing that I am at the end of my tether and fed up with having to re-tell my story to everyone I've spoken with at BT Customer Services because nobody seems willing to accept ownership of my parent's problem/complaint. My mother & father are in their mid-70s and English is their second language, Italian being their mother tongue. I have conducted most of their business affairs such as cheque writing, bill paying etc since I was at junior school, I am now 45 yrs of age. On my instructions my parents never do business with any tele-sales callers & their stock answer is " Send me any offers in writing and I'll let my son deal with it ". My parents have been with BT ( or the GPO as it used to be called ) since they first had a telephone in the 1960s. The BT contract is in my father's name. My parents also have a contract with Onetel with whom they make their international calls.
On 17th November 2010 my parents were called on their home number by a BT Sales person. The tele-sales person spoke with my mother & it would appear was offering her a new & different contract from that which they were on. My mother's command of English is such that she cannot even recall what was being offered though she did tell the caller to send any offers in writing from her son to deal with. About a month later my parents received a BT Bill for £106.54 which was significantly higher than the usual amount that they were used to paying. It was also at this time my mother found she was no longer able to make outgoing international calls on her Onetel account. I ascertained that the Onetel account had been terminated at the request of BT who had contacted Onetel without my parents’ consent. On 17th December 2010 my wife contacted BT customer services in order to query the size of the BT Bill and the Onetel issue. The initial overseas call operative with whom she spoke would not discuss the issue other than to state that the bill was correct and that my parents owed the money, she would not discuss the slamming issue. My wife asked to speak with a supervisor, she was then informed by that supervisor that BT were aware of the issue and knew which tele-sales person was to blame. The supervisor went on to state that they would return my parents contract back to what it had been before 17th November 2010. This supervisor even went as far as to recalculate the bill and advised my wife that my parents need only pay a sum of £76.01. This sum was paid at the post office by my parents on 21/12/2010 ( I have the receipt ). That we thought was the end of it.
On the week commencing 14th March 2011 my mother contacted me in a panic stating that someone from BT had called her and threatened to cut the BT line unless they gave their bank details over the phone there and then. Needless to say she declined and had called me. I then contacted BT and immediately and asked to speak with a supervisor, the BT operative initially declined but when I explained it was in relation to an on-going issue he reluctantly agreed. I was left on hold for quite some time and then a supervisor spoke on the line, I had difficulty understanding his accent and he spoke very quickly and my initial impression was that he was upset at having been taken away from his desk to speak with me. I explained my parents’ problem with the slamming and my wife’s call on 17th December. This supervisor spoke to me like I was something unpleasant that he had just stepped in. He informed me that the only record of my wife’s call was that she had stated that BT took advantage of the elderly and that they had requested time to pay because they couldn’t afford the bill. There was no mention of the slamming, no mention of agreement to put them back on their old contract, no mention of the revised sum of £76.01. I asked why on earth anyone would come up with a figure of £76.01 to pay unless it was given to them, he was having none of it. I then stated I wanted to complain about the obvious lies told to my wife and the slamming issues. This was greeted by an absolute tirade of abuse with the supervisor stating that “if your parents couldn’t afford the contract why did they agree to it” and that, and I promise this is the absolute truth, “if I was a good son then I would pay my parent’s bill for them because they can’t afford it.”
Enraged by this comment I asked for the supervisor's details so that I could complain about him, his answer to this was that he had told me at the beginning of the call and that I should listen more carefully. I reminded him that the call was probably being recorded and that he had an obligation to identify himself. After much further dialogue he finally provided me with his name though I had to ask him to spell it phonetically as he rattled it off extremely quickly. He also refused to identify where the call centre was saying what difference did that make, well n my opinion it would have helped with identifying with whom I had spoken with!!!! I then asked to speak with his supervisor and was informed he was as high as it gets and he was right I was wrong etc etc etc.
I ended the call, rang BT again where I spoke with another operative and asked for a supervisor, this was declined unless I explained why, I explained everything from start to finish. The operative then said he would get a supervisor, I was kept on hold for about 10 minutes before the same operative came back onto the line and said he couldn’t find any supervisors and that he had marked up my parents account for a supervisor to call me on my contact number by 11am on the following day. Needless to say I never received that call though my parents did get another call threatening to cut them off again.
I then read a number of BT Complaint forums and decided to send an e-mail of complaint direct to the CEO of BT, No reply to date.
I then managed to speak with someone at BT in an onshore call centre by the name of Adrian Greeves, this was by selecting the wanting to leave BT option, although he was in a broadband call centre he still listened to my entire story and appeared genuinely shocked by the experiences I had. He took my details and true to his word called me back later that day stating that all of the details I’d given and my complaint was being looked at. I also asked that all contact be made through me and that the threatening calls to my parents cease. He stated that it would take a few days for the calls to all be listened to but that he or someone else would contact me. I was left with the impression that this was not an uncommon problem. On Friday 18th March, despite my request that all contact be via myself, my parents got yet another threatening call so once again I contacted BT. The operative informed me that my parents account had a note on it stating that Adrian Greeves would be calling me after 5pm on that day. I did not receive that call.
On Friday 25th March 2011 I discovered that my parents’ phone line had been disabled and that they were no longer able to make any outgoing calls so I rang BT again speaking with an onshore call centre operative who stated that he knew “Aidee” Adrian Greeves. I had to explain the whole story again and the chap I spoke with was extremely compassionate and looked through the notes on my parents account and stated that my complaint was marked up as resolved by a supervisor stating that a voicemail had been left on my contact number. I explained that this couldn’t possibly be true as I do not have the voicemail facility activated on my mobile so yet again someone at BT has lied within the notes. This operative then began to delve deeper into my notes and I was kept on the line for about 45 mins whilst he went backwards and forwards with account supervisors. All of a sudden a foreign accented voice came onto the line, this person had no idea who I was, what my call was about or who I had been speaking to. They confirmed that they were in India so not even in the same country as the person with who I had been speaking. I asked to be put back in touch with the last person with whom I had been speaking to. I was informed that there was no way of finding this out. I went on to explain that I am a serving detective sergeant with 26 years service, I work in the intelligence unit and I KNOW that a footprint is left on the account every time someone so much as looks at it! This fell on deaf ears so I once again I terminated the call.
I then contacted BT using the option stating I wanted to leave BT, this was spookily enough directed to a UK call centre. Once again I had to recount the entire story from start to finish, I was informed I couldn’t speak with a supervisor there and then but that the complaint would be raised and that I would receive a call within 3 to 5 working days. 3 days are no up but I’m not convinced that I will ever be contacted and am getting to the point where I envisage having to raise the matter with OFCAM via the mediation service.
I am gobsmacked by the lack of customer care at BT and the fact that nobody seems able to take ownership of this complaint or to act upon the requests within it.
I was given a reference number re my last complaint and wondered whether one of the moderators could confirm that it is genuine as my experiences thus far have made me very sceptical.
The reference I was given by a Mr William Casey was VOL0*************
To date I estimate that I have spent some 6 hours on the telephone to BT and do not appear to have made any headway in getting to the bottom of all of this.
I await salvation
Franco

Hi Franco
Sorry about the delay, just had a look at our inbox and your email is right at the top so we'll get you an anwswer out by tomorrow.
@julesupnorth I'll be happy to help you out too and get this fixed for you.
Could you drop me in an email as well please with your BT account and telephone number along with a link back to this thread.
Just use the 'contact us' form in my profile under the 'about me' section and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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How to set up my elderly parent with Mac so that I can use remote access to help her?

I want to set my elderly mother up with a new Mac mini so that I can use remote access to show her how use email, browse the internet, share photos. (She lives in KY, I live in OR)
She has had an iPhone and an iPad for about 6 months and she can barely use them without becoming frustrated.   I want to be able to see her screen with her and show her how to do things.
My plan is to set her up with a Mac mini and I'll use my MacBookAir to remote into her system. I'm buying the mini to configure and then I'll mail it to her.
My question is whether to try to use Back to My Mac or Teamviewer for remote access
I have broadband with comcast and she has broadband with Access Cable. Each have their company modem/routers--neither of us have Airport Express.
I have my own iCloud account and she has her own.   If I use Back to My Mac, it seems that I would need to set up a separate account on my Mac that would sync to her iCloud account.
Teamviewer seems easier because I don't have to use a separate account.   Any advice?   Anything that I'm not thinking about?

As Linc says, you can establish a Screen Sharing session via iMessage and Facetime. The advantage of these 2 approaches is that once your Mom gets used to using them, she will be more comfortable using them to communicate with you. I've talked to my Mom via iChat (aka iMessage) more since she learned to use them, then in all the years before that (including when I was a child ). And just being able to see your Mom via Facetime can be useful when you want to gage how she is doing.
However, if you are any distance from your Mom, they you want backup methods incase something goes wrong.
So beside iMessage/Facetime, the next best would be Back-to-My-Mac via iCloud, however, you will want to establish her Mac as using your account so that you have the right to take control remotely.
An alternative that does not mix up your iCloud acounts would be to use TeamViewer.com (which has an unattended mode so you can do off-hour maintenance when your Mom is not around; or check up on her to find out if she is dating - Turns out if I had been paying attention, I would not have been blind-sided by my Mom getting Married again last Summer - she is in her 80's! ).
LogMeIn.com, as dwb says, can be used the same was as TeamViewer.com
Both LogMeIn.com and TeamViewer.com are very good at making it easy to get through the home router and if you are having any problems connecting using other Methods, TeamViewer.com or LogMeIn.com will most likely not have any issues.
Back-to-My-Mac allows screen sharing and file sharing so you can transfer files as well as control the screen.
Screen Sharing via Messages allows cooperative file transfer. That is to say, you can try pushing a file to your Mom, but she has to accept each transfer.
TeamViewer.com has an unattended file transfer mode.
LogMeIn.com requires the paid version to transfer files. However, there are other ways to transfer files, such as downloading them from the original source on your Mom's system while using screen sharing, using Dropbox (or similar), emailing them, etc...
Of course if you are really network savvy, you can roll your own via ssh tunnels, port forwarding routers, getting dynamic DNS names, transferring files via scp, or tunneling AFP file sharing, tunneling your screen sharing sessions. Lots of fun and excitement playing with terminal commands

How to reduce unwanted callers for elderly parents

I am interested in Do Not Disturb for my parents' landline. They have many charity solicitors (we placed their number on donotcall.gov, which only works with for-profit telemarketers, I believe) who call and convince them to make pledges, even occasionally give credit card info over the phone. They are not at the point of taking credit cards away, but are softies for callers, it seems.
Can Do Not Disturb still be ordered from Verizon? This seems like it would be a good option for them. If not, does anyone have other suggestions? Thanks!

I don't know if Verizon has anything worthwhile to stop "Unavailable" or "Out of Area" callers, or caller id's that only show a state name. My mother was having the same problem, and we finally got a her a Panasonic KX-TG9341S phone system - it has a base station with 4 cordless phones and has both a "Call Block" and a "Night Mode" feature.
Even though Verizon's service will not block an "Unavailable" number, even though it has a phone number associated with it, the Call Block feature will hold either 25 or 50 numbers and when those numbers call, the system immediately answers with a busy tone. And the night mode will not ring any of the phones during a time period that you can set. Verizon is the only company I've ever had phone service with that shows only state names, or Unavailable or Out of Area even though it displays the number - I assume Verizon does a lot of business with the telemarketers. I know that the "Anonymous Call Block" only works with caller ids of "Private".
So, if you can't get it done with Verizon, there are a lot of new phone systems you can buy that will duplicate those feature lacking from Verizon. The Panasonic model I mention is about 2 or 2 1/2 years old by now, they probably have a newer one with the same features under a different model number.

Re: Elderly parents conned by BT

My elderly mother in law has also been conned. She phoned me in a distressed state the other day. All she did was ring up to cancel 1571 and wanted to pay for line rental a year in advance. The operator refused to do it unless she gave them her email address. She's not connected to the internet and wouldn't know how to use it as she's over 80. He forced her to give my email address which she had on a piece of paper. Now I've got an email saying she's been switched to paperless billing.
It's wrong that I'm being forced to deal with her on-line bills!

Hi skipper172,
Welcome to the community and thanks for your post.
I will get this sorted for you. Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Elderly parent was oversold data plan

Hello,
Just before my mother passed away in November, I took over paying her bills for her. I noticed her cell phone bill was extremely high. My monthly charges per month with AT&T for a smart phone are $81.00. Since July/Aug of 2013 my mother was paying over $90 per bill and she had the most basic of flip phones. Granted some of her fees were from her own doing (a standing lately fee, and minute overages), but I was most surprised to see that she had a plan that included 500MB of data usage.
One of her last good weeks in September, she decided she wanted a smart phone. She went to the store and walked out with a tablet. The salesman acknowledged that she had been oversold data, but with what she had been paying she could get a tablet with no increase in her bill. She agreed to purchase the tablet. A week later she returned it because it was too overwhelming for her. (She also upgraded flip phones, but had the store reactive her old phone, because the new flip phone didn't get reception in her Condo. I tried to return the new flip phone when i found it nicely packed away in its box, but they would not accept it because I missed the return window.)
When I went to the store to make a payment for her in November, I asked why her monthly bill was so high. They said it was because of the recent tablet purchase and I had them change her plan to unlimited talk and text, which made it significantly lower than what she had been paying and it was all she needed for a flip phone. I've reviewed her bills and it looks like she's been paying for 500MBs of data since July/Aug of 2013. She never used her flip phone for internet. I'm disappointed that Verizon oversold my mother and never pointed it out to her. Has anyone else had this type of experience with technological y challenged loved ones?

Dawn, I'm right there with you....
I've been a "Verizon" customer for over 15 years (records carried over from when I was Cellular One and they got bought out by VZW)... and I currently have 1 primary and 3 supplemental lines for family. In the past it was never a problem to get a multi-media phone for my teen because he likes to have his music with him.. obviously... he's a teen. And in the past there has NEVER been a charge for any time of "data plan" for the MM phones.. which is good. So now his phone is eligible for an upgrade, and he'd like to have the EnV3 which has the MM features. However good ol' VZW being the monopoly that they are now wants a long time customer to pay for a data plan....a $9.99/month data plan for 25MB downloads. More over, in order to ensure my teen doesn't surpass the 25MB/month, I'd have to subscirbe (at an additional price of $4.99/month) for Usage Control features for the line. So now VZW wants this line to go from being a simple $9.99/month to $25.00 just because a MM phone??!! What's worse, is that my teen already has an LG Voyager (a MM phone), yet I have services for mobile web, data downloads and such BLOCKED on his line. So answer me this... why should I have to mandatorily pay a mandatory $15/month fee for a service I'm not using in the first place?!!
VZW has slowly but surely penny-anny'd their customers over the years and I'm finally fed up with it. Time to switch. Even if the other carriers do require a data plan with their phones, at least I'll know what I'm getting up front and no suprises along the way. VZW's "New every two" means NEW AND MORE CHARGES EVERY 2 YEARS... that's for sure!

Elderly Parent

My 91 year old, recently widowed, disabled mother will be left without phone contact for over a week when she moves in the near future, because BT say they cannot bring the date of connection forward at her new property, despite me giving them 3 weeks notice. I do not find this attitude acceptable. Can any one help?

Hi William137
Welcome to the community.
I can take a look into this situation for you. I will need to find out why this situation might leave your Mother without service. I can't promise you that I can change it, at least not until I can see why this delay is being caused, but I will do my best.
You can email me by clicking on my profile, going to the section 'about me' and filling out the form in the web address there.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

My very elderly disabled parents have been without...

My elderly parents live in a remote area of N Wales and have been without a phone for over 2 weeks. My mother is blind with dementia and relies on the phone for company from calls from friends and family my father being her main carer is also very hard of hearing and very frail with heart conditions . They have no means to phone anyone if anything happened to either of them. They are having to deal with extreme weather conditions as it is. I have had sleepless nights of worry. I do not want to list the lengthy chronological order of me and my sisters attempts to get BT to show some real customer care and priortise them, and the amount of time we have both spent waiting on the phone each time is ridiculous as you have to go through each proceeder again and again. All that has happened is the endless dates we keep being given for reconnection just keep getting bumped further along. I am now going to write to their local MP to highlight this case, as BT seem unable to appreciate the severity of their situation, and they do not seem to have a policy of re-connecting the vunerable ASAP. I appreciate weather conditions have been bad but my sister informed me that other services such as Scottish power were out at night in these conditions making sure their service was resumed as quickly as possible.

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I had my itunes on my hard drive (taken off phone), and my elderly mother deleted the itunes icon, placed it in recycling and deleted the recycling, how do I or can I get those songs back....please help.

Anyone know who I can contact besides 1800myiphone, to see if I can get my itunes (my songs) re-placed on my phone. My elderly parent delected the itunes icon (she says she didn't know what it was) and moved it to the recycle bin, and then deleted it. Any help would be appreciated, have spent some time on phone with 800-my-iphone, and got a website, which hasn't helped a bit.Thanks,

It is the users responsibility to maintain a backup of their files.
If you have failed to keep a backup, that is not good.
If the content is on your iDevice and it was purchased via iTunes, connect the device (DO NOT SYNC) then select File > Transfer Purchases.
If the content is on the device but was not purchased via iTunes, you're out of luck mostly. Do a google search, you can find utilities that will allow you to extract the content.
If you are in the US and running iTunes 10.3 or later, there is an option to redownload previously purchased iTunes content. To do this, in iTunes select Purchased, then at the bottom select Download Previously Purchased. There are options for Music, Apps, and iBooks. Select the "Not in My Library" option and download what you want.

Moving line from one address to another

My elderly parents are moving from their house to come and live with me and they'd like to bring their landline phone number with them. So, how do I (or they) go about doing this? I want to keep my existing phone number. Can we have two BT accounts at the same address - one in their name and one in mine? Or can they add their phone number to my account as a second phone line?
The 'moving house' stuff on the website doesn't seem to cater for this circumstance.

When our daughter's family stayed with us for a year, they arranged an extra line with their own phone and broadband completely independently of us. When they left they just cancelled, leaving a redundant line and socket unused and unloved.
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Elderly parents moved bt uncaring

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