My very elderly disabled parents have been without...
My elderly parents live in a remote area of N Wales and have been without a phone for over 2 weeks. My mother is blind with dementia and relies on the phone for company from calls from friends and family my father being her main carer is also very hard of hearing and very frail with heart conditions . They have no means to phone anyone if anything happened to either of them. They are having to deal with extreme weather conditions as it is. I have had sleepless nights of worry. I do not want to list the lengthy chronological order of me and my sisters attempts to get BT to show some real customer care and priortise them, and the amount of time we have both spent waiting on the phone each time is ridiculous as you have to go through each proceeder again and again. All that has happened is the endless dates we keep being given for reconnection just keep getting bumped further along. I am now going to write to their local MP to highlight this case, as BT seem unable to appreciate the severity of their situation, and they do not seem to have a policy of re-connecting the vunerable ASAP. I appreciate weather conditions have been bad but my sister informed me that other services such as Scottish power were out at night in these conditions making sure their service was resumed as quickly as possible.
Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
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Does anyone at BT care that I have been without a ...
I reported a fault on my landline on 30th October. A appointment was booked and an engineer attended on 5th November. He tested the line, replaced all of the wiring from our primary socket to the pole outside our property but when it was connected said that the fault must be underground somewhere closer to the exchange and that he would have to refer the fault to a different team. He said that it would take a few days to get fixed. Since then I have been given the run around, possibly lied to and had the lifeline of call diversion removed without any warning. I have been told that there is no underground fault, another appointment to my property may be necessary, I may be charged for this even though all the set up inside was replaced by a bt engineer on 5th November and that BT are waiting for the Council to remove a tree. (But not where the tree is except it is not on my property) I have used the live chat room, spoken to operatives in India and been given no idea of when the problem will be fixed. I have written emails to set out the history. Is there anything else I should do to get this resolved. It is very frustrating to have to explain everything at length and use up my mobile credit when I am sure that the person at the other end has no idea what they are talking about, however pleaant they are. I am the primary carer for my 86 yearbold mother and she does not feel safe when she cannot reach me.
Solved!
Go to Solution.Hi climbingthewall,
Welcome to the community and thanks for posting!
I'm sorry for the time it has taken to get the fault on your line fixed. I'd like to help sort everything out from here. Click on my username and under the section "about me" you'll see the link to get in touch with us.
Please include a link to this thread when you complete the form and whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
I have been without adequate reception for over a day now....
I feel that Verizon has made it very convenient that once a cell tower falls no one can get ahold of Verizon customer service. They only give phone numbers. Guess what Verizon I can't call you? I have been with them for 7 years and they have never treated me as a loyal customer and now this? At least contact me. I heard some people got e-mails. I hope you realize people are mad and deserve a refund. Or maybe you could give a better discount to your loyal customers on new phones. Right now I get the same deal as anyone who walked into your stores.
>>Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon ModeratorHi Angela1879!
I want to ensure you're able to enjoy our 4G LTE network again! What model phone do you have and in what zip code are you experiencing this problem? How is service when you're outside at this location? Please let me know so that I can further assist. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport -
I have been completely Ripped off by these People
I have been completely Ripped off by these People and they do not care. None of them. I have spoke to multiple customer service reps on the phone. None of them gave a toss about me. They don't care. Spent hours on the phone to them being passed around and told the same lines over and over again which they are clearly reading from a script. Very annoyed.
Basically I moved house in december 2013 and arranged a move house package. was meant to be adtivated jan 6 2014. waited in all day and no one showed up. not even a phone call or anything. turned out the bt engineer didnt bother coming as the cables werent even laid yet by my house. (brand new housing estate). yet they never bothered to tell me this, they just let me wait inside like a complete idiot all day long. by now we have been without internet/phone since december 19th 2013. we were then told the cables were being laid the next wednesday.
when wednesday came they sent an email saying they had arranged our engineer visit and that we had to wait 7 days or something stupid as thats the time it takes when initiating a new order. even though our order was cancelled so i would have thought they'd have not made us wait the 7 days again. of course our internet did not arrive 7 days later as it turned out the engineer hadnt even put in a mastersocket or anything. NOTHING. no engineer came to our house at all at any time. we had no service until Jan 22nd the day they activated it at the exchange or whatever. Thats an entire MONTH with no service. oh and we still couldnt use it as none of the sockets had been wired to the master socket. it just had a plain blank socket on it. but hey it was active. so I rang up to order an infinity package (upgrade) and was promised the engineer would come and install our sockets and stuff. he finally arrived on Feb 11th.
Hurray we had service. Only about 7 weeks we waited. But then I rang up to ask about a refund on the bill since we had not used anything as it wasn't there AND it wasn't OUR fault. But this is when I was passed around like a parcel in a childrens game. No one cared. So I ended up paying £51 for NOTHING. Oh btw our bill is SUPPOSED to be £42 so I was charged extra actually. They refunded me the £10 extra and thought I should be grateful or something.
Would you like to pay £42 for nothinG? NO. Who would? Well I DID! But then the real joke arrived a few hours ago. I receive my next bill. £74. They are now toying with me. I have become a complete joke to them or something. It is absolutely pathetic. An extra £34. Why? I have no idea?????? I wish I knew why they were torturing me like this. Upon inspection of the bill it looks as though they have charged me for two packages in one month. the original broadband package AND the upgraded infinity package. (now the reason i started off with a lesser package was because it took a while for my brand new address to be recognised as available for infinity).
Anyway also on the bill they have added the £10 that I was supposedly REFUNDED last bill. NOPE. not refunded at all. instead they have carried it forward. here is the pasted quote:
"You haven't fully paid your previous bill
Your previous bill
£51.36
Your payment
6 Feb 14
We take this amount off what you owe"
Oh my God. I am.. just... what ... the??? I don't even know why they have done this to me.
Broadband and Calls
5 Feb - 27 Feb 14 £19.29
This is the cost of your Package up to 27 Feb 2014 at £26.00 a month.
Broadband and Calls
28 Feb - 27 Mar 14 £26.00
This is the cost of your Package at £26.00 a month, charged in advance from
28 Feb 2014 to 27 Mar 2014. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband Unlimited BT Infinity 2
Broadband and Calls
28 Feb - 27 Mar 14 £28.15
This is the cost of your Package at £28.15 a month, charged in advance from
28 Feb 2014 to 27 Mar 2014. This gives you:
Calling Plan Unlimited Evening and Weekend Plan
Broadband BT Infinity Option 2
I am being charged for 2 and a half packages or something.
My package should be £42. I am having a nightmare with this company. They don't care about me, they don't care at all. First charge me money for nothing, no apologies either, just backchat on the phone. And now they charge me £31 extra again for nothing. I am going to be BROKE when my next bill comes as thats probably going to be even bigger. They probably will double it or something just to be even more spiteful.
Yours sincerely. Very sad customer.
Solved!
Go to Solution.Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
On the morning of a charity event that I was running for 350 inner school children my phone asked if I wanted to do an update. I clicked yes and life as I know it has changed. The whole charity event was messed up because I had everyone’s assignment in the phone and the lollipop update made it hard to navigate. One of many things that is wrong is everything I do, I get a pop up asking me if I want to use One Touch Wizard. No matter how many times I click always use one touch, I have to go through 2 extra steps for every move I want to make on the phone. I called Verizon and they stated that they are sending everyone new phones because this update was so bad. However, they cannot send me one because on day 3 after I bought the phone I dropped it and it has a tiny crack in the screen. This crack has never effected the phone and my problems are simply because of this update. In approximately 18 hours of tech support, I have been but on hold for 15 to 45 minutes at a time with no one coming back until I ultimately just gave up and hung up. Often I was promised a call back and it never happened once. Again, I had to call back and start all over. I would call back and have to start the support process all over again. Because of all of my time and the data I had to use for updates and such a Verizon rep gave me 1 gig of data per month for 12 months. I called another time and they said the rep was not authorized to do this because I was on a loyalty plan. So this means that when a Verizon rep tells a customer something you cannot believe it because they can take it back. The only reason I am on this plan is because I paid for several months while I had a non working phone. Verizon sent me 18 straight defective phones. They were deemed defective by the manufacturer. Verizon has no respect for all the time I wasted and I almost lost my job because of it. I now have a phone that is effecting my job and my life and Verizon wants me to pay for a new one. I feel that I am being strong armed and this is a principle thing for me. I decided to post here before I file reports with the BBB, Attorney General and the FCC. I look forward to Verizon’s reply. Thanks!
Michael
Personal Information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin ModeratorIm wondering why my post hasn't been answered yet. I did file a report with the BBB and I had a rude representative from Verizon call me named Steve. He said I can file all of the reports I want and I will just keep getting calls from him. I can understand why my phone couldn't be replaced because of the small crack. I guess I have to eat that one (but it sucks because the lollipop update is what caused the problems) but what about all of the data overage I had to pay for for trying to fix this phone because of a lollipop update. I dont think it is fair to have to pay that as well. In addition, because I have an east coast phone number but live on the west coast, I cannot have tech support after 8pm. Verizon has cut this off. Im very dissatisfied and I have been a customer of Verizon for 13 years. Im hoping for a response this time.
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I have been having trouble with my iphone 4 for the past day . i tried to update it to 7.0.4 then the screen went blank and it keeps telling me to connect to itunes . I have connected it to 2 computers , using different cords and it doesnt recognize it . It says it is in recovery mode and i need to restore . after clicking restore it says that my iphone cannot be restored . I am very frustrated because i have been online searching for solutions all day and nothing seems to work . As soon as i turn on my phone it goes to the apple logo for about 2 seconds then the connect to itunes screen . SOMEBODY PLEASE HELP ! my phone is my life and i need it back on .
Connect the device to iTunes and restore from the most current backup.
If the issue continues, restore as new. -
I have a photo with 25 faces. I have named 17 with no problem but the remaining 8 names I am unable to make them stick. I go through the process (have done it thousands of times) and no luck. I have shut down the computer, I have unplugged it, I have turned iPhoto off and nothing will allow me to name these remaining photos. I type in the name and click RETURN and the name holds, I close the photo and bring it back and the name is gone. I have done this dozen of times - still no luck. I have a few other photos of groups and the same thing is happening with just a few of the faces. All the faces are clear, same size and no different in clarity than the other faces. I have tried changing the size of the "box" around the photo to name it - still no luck.
I am on the ground floor so I can not throw the computer out the window.Im wondering why my post hasn't been answered yet. I did file a report with the BBB and I had a rude representative from Verizon call me named Steve. He said I can file all of the reports I want and I will just keep getting calls from him. I can understand why my phone couldn't be replaced because of the small crack. I guess I have to eat that one (but it sucks because the lollipop update is what caused the problems) but what about all of the data overage I had to pay for for trying to fix this phone because of a lollipop update. I dont think it is fair to have to pay that as well. In addition, because I have an east coast phone number but live on the west coast, I cannot have tech support after 8pm. Verizon has cut this off. Im very dissatisfied and I have been a customer of Verizon for 13 years. Im hoping for a response this time.
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I have been trying to update my cc info but for some reason it has kept saying the cc info did not match with the bank info so the transaction failed every time I made an attempt to download something even it was free. However, I saw my cc online got charged $1.00 everything I was trying to update my cc info ...why?
Im wondering why my post hasn't been answered yet. I did file a report with the BBB and I had a rude representative from Verizon call me named Steve. He said I can file all of the reports I want and I will just keep getting calls from him. I can understand why my phone couldn't be replaced because of the small crack. I guess I have to eat that one (but it sucks because the lollipop update is what caused the problems) but what about all of the data overage I had to pay for for trying to fix this phone because of a lollipop update. I dont think it is fair to have to pay that as well. In addition, because I have an east coast phone number but live on the west coast, I cannot have tech support after 8pm. Verizon has cut this off. Im very dissatisfied and I have been a customer of Verizon for 13 years. Im hoping for a response this time.
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Creative Sound Blaster X-Fi Xtreme Audio: Many issues I have been faci
Hello everyone. This is my first post at these forums, with the hopes of getting my issues resolved once and for all.
First and foremost, let me inform you that I have very high experience with computer hardware.
A couple weeks ago, I bought a Creative Sound Blaster X-Fi Xtreme Audio sound card from a local retailer. (Yes, I am aware that this is not an actual X-Fi card with the designated chip). I previously had an onboard sound solution on my motherboard, and uninstalled and removed all of the drivers COMPLETELY before I installed my new sound card. I then opened up my case, and continued with the installation of the card. After I had downloaded and installed all of the latest drivers, I immediately started to notice issues with the card. My MAIN problem is that if I have a specific application open, whatever it may be, one of my headphones, either left or right, will stop producing sound, and then is followed by the second one, which leaves me with no sound output at all. If I restart the application, the problem is temporarily fixed, but then comes back again within a few minutes.
This is VERY irritating to me, seeing as I originally thought the problem was not with the sound card. Believe it or not, I reinstalled my copy of windows over 5 times throughout the course of the last few weeks in hopes of finally fixing the issue. And here I am, on a brand new installation of windows, and the problem STILL persists.
I can assure you all of my hardware is functioning correctly as I have tried 2 other sound cards which have not had any issues like this whatsoever.
Yes, I have read the FAQ, but I couldn't seem to find the solution to my issue there, which is why I am posting it here. Sorry if I sound irritated, but this has bothered me very much and I have been starting to lose a lot of hope in Creative...
Thanks in advance.Anybody?
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Cannot access yahoo email account when I have been able for 6 years.
I am unable to log into my yahoo email account on my Mac OS X. This is very sudden. I have been able to for 6 years. I CAN access on a PC. I have never had this problem. I have never set up the mail program on Mac OS X.
No, it will not affect anything but Safari. I do this regularly anyway (in my case with Firefox because I prefer it over Safari). The cache remembers websites you've visited and, when internet connections were slow, then that was handy because the browser would reload the page from memory instead of reloading it fresh. With faster internet connections today, it is no longer of the same importance - it does speed up things a bit initially, but I haven't noticed any difference. Cookies are set by every site you visit - the only ones you might want to keep are cookies from your bank, financial institution, etc so they remember your machine when you log in. Other than that, they are a marketing tool and completely superfluous. And history is again something the computer remembers that you've visited a site before.
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An elderly friend has given me her iPad to"fix". She has entered passcode incorrectly too many times (I now have the correct passcode). The ipad is now disabled,has never been connected to a computer . Can it be opened without loosing what is on it?
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.htmlhttp://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tbhttp://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Devicehttp://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htmhttp://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
Error message: "Warning: unresponsive script". Afterward, the system freezes and will then crash. Crash reports have been submitted many, many times without response. I have tried the fore-mentioned solutions with either no results or very bad results which I filed a report but did not receive an answer. The application to block scripts actually worsened the problem and I could not correct the situation for a while (no response from Firefox, at all). I have also been through this procedure without any one contacting me, AT ALL.
== URL of affected sites ==
http://http://www.facebook.com (always) and www.YouTube.com (sometimes)There does appear to be any support whatsoever from mighty "non caring" FIREFOX & people are getting fed up. We may as well try another system, if they can't be bothered to provide any support for their system, we can't be bothered to use their system.
Brianeng -
Disable popup stating "Your changes have been uploaded to the server" without ticking the checkbox
Is it possible to disable the popup that appears after closing the browser window, without having to tick the checkbox, once online commenting is complete.
The popup starts with "Your changes have been uploaded to the server".
However, my write function only does a "write" if certain conditions have been met. If the user does not want to tick the "Do not show this message again" checkbox, then it may seem that annotations are being persisted when they are not.Is it possible to disable the popup that appears after closing the browser window, without having to tick the checkbox, once online commenting is complete.
The popup starts with "Your changes have been uploaded to the server".
However, my write function only does a "write" if certain conditions have been met. If the user does not want to tick the "Do not show this message again" checkbox, then it may seem that annotations are being persisted when they are not. -
HT201263 I have been trying to restore ipad mini, it is disabled. I have not updated it.
I have been trying to restore my ipad mini, my daughter disabled it and she hasn't updated it, so I understand that it has to go in recovery mode and I will loose everything, but I have been trying and have tried on two different computers, it starts and then half way through it says there was a error restoring. How can I get this fixed, my daughter has gone without it for about three weeks, very frustrating!!!! HELP!!!!
What does the error message say?
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
Cheers, Tom -
Hello, I am getting a Kern Protection failure error message when trying to start up my Olympus DSS Player dictation software. I have been using the software without issue for years until last month. I have uninstalled and reinstalled the software and don't recall installing any new software before the issue began.
Any help would be greatly appreciated, I will post the error message below. Thanks.
Process:
DSS Player [186]
Path:
/Applications/DSS Player/DSS Player.app/Contents/MacOS/DSS Player
Identifier:
com.olympus.DSSPlayerV7
Version:
7.4.0 (0.1)
Code Type:
X86 (Native)
Parent Process: launchd [98]
Date/Time:
2013-11-23 11:44:03.999 +1100
OS Version:
Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:
209192 sec
Crashes Since Last Report:
4
Per-App Interval Since Last Report: 273602 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID:
EDE95D54-CA0A-4ABC-8241-167C27AAFC1D
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000007ff4005
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.OlympusSys.OlympusDSSFile
0x005e1fa3 DSSFile_GetDSSIndexMark + 1091
1 com.olympus.DSSPlayerV7
0x0004e5cf -[DSSFileManager setActive] + 61
2 com.olympus.DSSPlayerV7
0x0004a939 -[DSSFileManager setFileInfo:needMusicInfo:] + 698
3 com.olympus.DSSPlayerV7
0x000486f8 -[DSSFileManager initWithFilePath:needMusicInfo:] + 124
4 com.olympus.DSSPlayerV7
0x00009470 -[DSSMainWindowController createFileInfosNew:folderId:] + 742
5 com.olympus.DSSPlayerV7
0x0000ccd6 -[DSSMainWindowController updateFolderInfos:folderIds:] + 622
6 com.olympus.DSSPlayerV7
0x00020bdb -[DSSMainWindowController awakeFromNib] + 3665
7 com.apple.AppKit
0x0114e21c -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1646
8 com.apple.AppKit
0x0114c1a4 loadNib + 257
9 com.apple.AppKit
0x0114b7f7 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 831
10 com.apple.AppKit
0x0114b4ad +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 158
11 com.apple.AppKit
0x011dafcb -[NSWindowController loadWindow] + 223
12 com.apple.AppKit
0x01171f22 -[NSWindowController window] + 89
13 com.apple.AppKit
0x013d6dbc -[NSWindowController showWindow:] + 36
14 com.olympus.DSSPlayerV7
0x000035b4 -[DSSAppController applicationDidFinishLaunchingAfterShowSplashWindow] + 464
15 com.olympus.DSSPlayerV7
0x000065d0 -[DSSAppController completeCheckRemoteConnWhenAppLaunch] + 86
16 com.apple.Foundation
0x021b0738 __NSThreadPerformPerform + 705
17 com.apple.CoreFoundation
0x032bc42b __CFRunLoopDoSources0 + 1563
18 com.apple.CoreFoundation
0x032b9eef __CFRunLoopRun + 1071
19 com.apple.CoreFoundation
0x032b93c4 CFRunLoopRunSpecific + 452
20 com.apple.CoreFoundation
0x032b91f1 CFRunLoopRunInMode + 97
21 com.apple.HIToolbox
0x02537e04 RunCurrentEventLoopInMode + 392
22 com.apple.HIToolbox
0x02537af5 ReceiveNextEventCommon + 158
23 com.apple.HIToolbox
0x02537a3e BlockUntilNextEventMatchingListInMode + 81
24 com.apple.AppKit
0x0118e595 _DPSNextEvent + 847
25 com.apple.AppKit
0x0118ddd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
26 com.apple.AppKit
0x011501f3 -[NSApplication run] + 821
27 com.apple.AppKit
0x01148289 NSApplicationMain + 574
28 com.olympus.DSSPlayerV7
0x0000257a _start + 216
29 com.olympus.DSSPlayerV7
0x000024a1 start + 41
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib
0x00f44382 kevent + 10
1 libSystem.B.dylib
0x00f44a9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib
0x00f43f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib
0x00f43cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib
0x00f43781 _pthread_wqthread + 390
5 libSystem.B.dylib
0x00f435c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib
0x00f43412 __workq_kernreturn + 10
1 libSystem.B.dylib
0x00f439a8 _pthread_wqthread + 941
2 libSystem.B.dylib
0x00f435c6 start_wqthread + 30
Thread 3:
0 libSystem.B.dylib
0x00f43412 __workq_kernreturn + 10
1 libSystem.B.dylib
0x00f439a8 _pthread_wqthread + 941
2 libSystem.B.dylib
0x00f435c6 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x070a5400 ebx: 0x070a5c00 ecx: 0x001b4955 edx: 0x00000024
edi: 0x07ff400e esi: 0x00000000 ebp: 0xbfffdbc8 esp: 0xbfffdb60
ss: 0x0000001f efl: 0x00010217 eip: 0x005e1fa3 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x07ff4005
Binary Images:
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0x2967000 - 0x2cd2ff7 com.apple.QuartzCore 1.6.3 (227.37) <E323A5CC-499E-CA9E-9BC3-537231449CAA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
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0x2db5000 - 0x2dfbff7 libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
0x2e08000 - 0x2f8afe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <60FF302E-5FAE-749B-BC70-0496DC2FBF2D> /usr/lib/libicucore.A.dylib
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0x3186000 - 0x318fff7 com.apple.DiskArbitration 2.3 (2.3) <6AA6DDF6-AFC3-BBDB-751A-64AE3580A49E> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x3199000 - 0x3199ff7 liblangid.dylib ??? (???) <FCC37057-CDD7-2AF1-21AF-52A06C4048FF> /usr/lib/liblangid.dylib
0x319d000 - 0x31afff7 com.apple.MultitouchSupport.framework 207.11 (207.11) <6FF4F2D6-B8CD-AE13-56CB-17437EE5B741> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x31bc000 - 0x3269fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib
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0x3fc9000 - 0x402afe7 com.apple.CoreText 151.13 (???) <23F359DA-D845-5C50-4DF3-19E858CF2B2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
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0x43aa000 - 0x43befe7 libbsm.0.dylib ??? (???) <B328FA0A-899C-4FC4-F2AC-2FDC08819CD2> /usr/lib/libbsm.0.dylib
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0x43cd000 - 0x43d9ff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
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0x5f39000 - 0x5f3dff7 IOSurface ??? (???) <D849E1A5-6B0C-2A05-2765-850EC39BA2FF> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x5f45000 - 0x5f88ff7 libGLU.dylib ??? (???) <6CC3CE6A-7024-C685-EADA-7F9DC27128E2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x5f96000 - 0x5fa1ff7 libGL.dylib ??? (???) <3E34468F-E9A7-8EFB-FF66-5204BD5B4E21> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x5fb0000 - 0x60bcfe7 libGLProgrammability.dylib ??? (???) <6167CEB0-D8D6-C4D9-DD74-49755ADB540F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x60db000 - 0x60deff7 libCoreVMClient.dylib ??? (???) <37F56237-4ABA-E5B5-968D-70FFE357E8E0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x60e3000 - 0x60e7ff7 libGFXShared.dylib ??? (???) <09540618-2ED1-72C4-61CB-938B35927568> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x60ec000 - 0x616effb SecurityFoundation ??? (???) <A8D248DE-8670-970D-39E3-A9738CFDBEE1> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x61a5000 - 0x61aaff7 com.apple.OpenDirectory 10.6 (10.6) <C1B46982-7D3B-3CC4-3BC2-3E4B595F0231> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x61b2000 - 0x61b8fe7 com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x61bf000 - 0x61d7ff7 com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x61e8000 - 0x6235feb com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x6251000 - 0x6273fef com.apple.DirectoryService.Framework 3.6 (621.16) <5566E769-6459-78A7-DD2C-1D3068BD3932> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x627d000 - 0x628dff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <E276514D-394B-2FDD-6264-07A444AA6A4E> /usr/lib/libsasl2.2.dylib
0x6294000 - 0x62d7ff7 com.apple.NavigationServices 3.5.4 (182) <8DC6FD4A-6C74-9C23-A4C3-715B44A8D28C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x6300000 - 0x6302ff7 com.apple.securityhi 4.0 (36638) <E7D83480-77BB-72F9-72F3-AEE198CE589F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x6307000 - 0x630ffeb +QualityPlay.dylib ??? (???) /Library/Application Support/OLYMPUS/DSSPlayer/lib/QualityPlay.dylib
0x632b000 - 0x6333feb +StandardPlay.dylib ??? (???) /Library/Application Support/OLYMPUS/DSSPlayer/lib/StandardPlay.dylib
0x635e000 - 0x6370fcf +LongPlay.dylib ??? (???) /Library/Application Support/OLYMPUS/DSSPlayer/lib/LongPlay.dylib
0x6375000 - 0x6388fdf +DSSAES.dylib ??? (???) /Library/Application Support/OLYMPUS/DSSPlayer/lib/DSSAES.dylib
0x638c000 - 0x6392fff com.apple.CommonPanels 1.2.4 (91) <CE92759E-865E-8A3B-1488-ECD497E4074D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x639a000 - 0x639dffb com.apple.help 1.3.2 (41.1) <8AC20B01-4A3B-94BA-D8AF-E39034B97D8C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x63a2000 - 0x6406fff com.apple.htmlrendering 72 (1.1.4) <0D22B190-513B-7FF6-39FC-9D336285DE08> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x6428000 - 0x643dfff com.apple.ImageCapture 6.1 (6.1) <B909459A-EAC9-A7C8-F2A9-CD757CDB59E8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x6453000 - 0x646ffe3 com.apple.openscripting 1.3.1 (???) <2A748037-D1C0-6D47-2C4A-0562AF799AC9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x647f000 - 0x64eafd7 +com.yourcompany.yourcocoaframework ??? (1.53) /Library/Frameworks/OlympusServiceProvider.framework/Versions/A/OlympusServiceP rovider
0x657c000 - 0x65b9ff7 com.apple.CoreMedia 0.484.60 (484.60) <8FAB137D-682C-6DEC-5A15-F0029A5B226F> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x65d4000 - 0x6701ffb com.apple.MediaToolbox 0.484.60 (484.60) <A7FE2739-64A7-40EB-A6E7-69FBCE3C87D4> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x6765000 - 0x6c20ff7 com.apple.VideoToolbox 0.484.60 (484.60) <B53299EC-E30F-EC04-779D-29B7113CC14A> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
0x6cc9000 - 0x6d10ffb com.apple.CoreMediaIOServices 140.0 (1496) <DA152F1C-8EF4-4F5E-6D60-82B1DC72EF47> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x6d31000 - 0x6dacfff com.apple.AppleVAFramework 4.10.27 (4.10.27) <BFD2D1CA-535C-F16F-0EB5-04905ABD65CF> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x6f9d000 - 0x6fa8ff7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <287DECA3-7821-32B6-724D-AE03A9A350F9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x6ff2000 - 0x6ff5ff7 libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <4D766435-EB76-C384-0127-1D20ACD74076> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x7c00000 - 0x7c3bffb libFontRegistry.dylib ??? (???) <19ED5DE0-D3AF-B229-9193-35D58FE377E5> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistry.dylib
0x7e04000 - 0x7e37fff libTrueTypeScaler.dylib ??? (???) <8ADB7D19-413E-4499-C874-13C383F97685> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libTrueTypeScaler.dylib
0x7e43000 - 0x7e84ff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <80998F66-0AD7-AD12-B9AF-3E8D2CE6DE05> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fef000 - 0x7ff0ff7 +com.olympus.DSSPlayerV7.LeopardSupportForDSSPlayer 1.1 (1.0) <2AAA1454-CEBA-AA58-0DA1-D8E02A7EDBB4> /Applications/DSS Player/DSS Player.app/Contents/Resources/Leopard.bundle/Contents/MacOS/Leopard
0x1aed5000 - 0x1b3e7feb com.apple.RawCamera.bundle 3.14.0 (646) <27962422-EA30-43CF-2B3E-E662BB4C46C7> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x20000000 - 0x20098fe7 edu.mit.Kerberos 6.5.11 (6.5.11) <F36DB665-A88B-7F5B-6244-6A2E7FFFF668> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x64b00000 - 0x64b07ff3 com.apple.print.framework.Print 6.1 (237.1) <F5AAE53D-5530-9004-A9E3-2C1690C5328E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <39AC3185-E633-68AA-7CD6-1230E7F1CEF4> /usr/lib/dyld
0xfa100000 - 0xfa192fe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f7
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK2555GSXF, 232.89 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000 / 2
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000 / 5
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000 / 3
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000 / 2Hi,
Please review the link below, here is a useful article for you.
Tips and Tricks for Deploying the Application Catalog in System Center 2012 Configuration Manager
http://blogs.technet.com/b/configmgrteam/archive/2012/07/05/tips-and-tricks-for-deploying-the-application-catalog-in-system-center-2012-configuration-manager.aspx
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