Email accounts disconnected

Hi
I have my main account and did have 2 sub accounts for my wife and daughter.
These now seem to be disconnected ! My sub accounts have moved to BT Mail, and my main account is still with BT Yahoo and I can no longer manage these sub accounts ! Although I can log in and check their emails after a lot of faffing around !
How can I get this sorted ?
Regards
Dave.

That sounds like a bit of a nightmare - to have the primary with BYahoo, and the sub accounts migrated.
To manage/access BTMail by webmail you need to have what BT call a "MYBT ID" and that has to be verified (I think) as a "Primary ID".
If you already have a BTID which gives you access to your billing and broadband details, then I would suggest going through the Edit Account process to make it a verified Primary ID. It requires the username to be an email address. At the moment you can use any password, and mine is different from the email password. I'm not sure if BT will allow that on migration - still trying to find out.
You MIGHT then find that you can login to the BT pages, using your MyBT BTID and then manage the BTMail sub accounts with it, using the "Manage BT Mail on the BT Mail Tile" (see the help link below for that phrase - point numbered 2). Ignore the rest of the steps, just see if you can "manage" those sub accounts as described.
If it fails, you will see this message:
"Warning
Sorry, we're unable to find a BT Mailbox linked with your account. If you are able, please try and log directly into your mailbox."
which is what I get, because none of my accounts have been migrated yet so I have to login via a yahoo login page.
But if you are lucky you might see a dropdown with those 2 sub accounts on it, which will then take you to the BTMail web interface.
Sorry to be vague but I'm in the middle of a tussle with BT trying to get straight answers to this very question, and it is proving difficult.
See these pages for what BT call "help".
https://bt.custhelp.com/app/answers/detail/a_id/48771/c/346,6769,7012
I've not been migrated so can't tell you much more. I honestly don't think BT have thought this through and I have a strong suspicion they don't know the answers to the sort of situation you are in.
You should still be able to access ALL the accounts with pop3/smtp or IMAP as these don't involve webmail login or BTID details. (but you have to have enabled the new pop3/smtp settings for SSL and the specific port numbers etc. as described in the help pages. Search help for pop3/smtp and imap settings to get those details.
If you find out the answer, let me know!!! Best of luck.

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Outlook 2013 with exchange online account disconnected, tryin to connect for hours or indefinitely

I posted this in another forum (office 365) and was told to copy it here as it wasn't an office 365 issue so here is what I posted there:
===================================
Let me see if I can clarify better. This issue has been ongoing as long as I have worked for this client (I started in January but have been told the issue has been going on since before November of last year). The client has multiple construction sites
and its headquarters. There is a remote desktop server setup with a public IP address for the users "in the field" for accessing network resources at headquarters. At major construction sites (currently 3) they have high speed internet service installed
since the projects typically are 1+ years to complete. So at current times we have the following:
Main office:
Remote Desktop Server with logins for all employees
Main 2012R2 server
50MB/s internet connection via CenturyLink ISP
Site 1:
3 main users of computers. 1 constant user, 2 minimal use users. All 3 have experience the issue 3+ times a week
Comcast 50MB/S ISP
Site 2:
3 Main users of computers. 1 constant, 2 medium use users. All 3 experience the issue 3+ times a week
Comcast 50MB/s ISP
Site 3:
4+ computer users. 1 constant, 2 medium use users and the rest check email couple times a day. They also experience the disconnect issue 3+ times a week
15 MB/S DSL from CenturyLink ISP
There have been instances where (as examples) user 1a called me to tell me it was happening. Users 1b and 1c were not experiencing the issue. I was able to use a remote tool called Teamviewer to connect to her computer. Once connected I tried to open OWA
but it would not connect. I tried to ping the site and could not get a response. To verify I remoted into user 1b computer and his outlook was still connected and pinged fine. Both users being at the same site are on the same network. Had user 1a remote desktop
into the RDserver at the main office. Remoted into the server at the office her outlook on that machine connected no issues (in my mind rules out account issue?).
I don't believe it is network related due to the other computers working fine and being able to connect to her computer indicated to me that her NIC was fine. I don't think it was her account because it worked fine from the RD Server plus email service to
iPads/iPhones continue to work without issue. Once the computer is rebooted everything works fine for a while (could be hours, could be days).
Now to answer the questions for you:
1. it happens to all computers not at the main office but happens at random times to them. It also does not affect every computer at a remote location. It could be 1 or it could be multiple computers at the same time.
2. Affected users iPhones, iPads and outlook 2013 pro session on the RD Server at the main office continue to work no issues.
3. They cannot get to OWA on their machines when in that state, however can log into OWA on another machine plus the answer to #2 above.
4. It is all users at those locations, however I have experienced it myself at my house 1 time since January (I have a different exchange online plan/company than the one I am discussing in this post). The issue is random and it is uncertain if it will correct
itself if left sitting long enough (longest time it has been left is about 20 minutes or so) however even 20 minutes is a long time to wait for the service to return so users just reboot.
Please let me know If you have any solutions/ideas.
Thanks,
Brandon Smith
Cadence Communications
====================================
Hi Branon,
Thanks for your detailed information.
After going your post carefully, I am impressed by your strong technical skills. Regarding “I don't believe it is network related due to the other computers working fine and being able to connect to her computer indicated to me that her NIC was
fine. I don't think it was her account because it worked fine from the RD Server plus email service to iPads/iPhones continue to work without issue. Once the computer is rebooted everything works fine for a while (could be hours, could be days)” ,
I go along with you. Since the affected account could connect to other clients without issue , it indicates Office 365 account is no problem. And other computer were working fine and can connect to her computer, it shows the network environment does not cause
the issue. In this situation, the issue should relate to the specific Outlook Client. However this forum mainly focuses on Office 365 online services, to get more accurate responses, it’s suggested that you raise the problem in the Outlook forum. If they got
any result and you need further assistance from Office 365 side, please feel free to let us know.
In addition, about “I have had the users try to use OWA when it gets disconnected but they cannot get to that URL either. IE comes up with page not found”, I’d like to collect some information:
1. Does the issue only happen to IE? Have you tried logging in other browsers using the OWA address (like Chrome or Firefox)? Does it work?
2. Does only this user have the issue? Does it happen to other users?
3. Which version of Internet Explorer browser does the user use?
4. Could you provide us with the whole screenshot of the error message? You can post screenshots in our forum by clicking Use rich formatting and selecting the Insert Image icon.
Also, please try the following steps for troubleshooting:
a. Clear the IE caches and cookies when you log into Office 365 again.
b. Use the InPrivate Browsing of Internet Explorer to login.
c. Reset Internet Explorer’s settings, and try again.
d. Try to login in another network environment.
If there is any update, please let us know. I ’ll keep on monitoring this thread.
Best regards,
Jamie
===============================
As of today we still randomly experience this disconnect issue. Just today I had my test user call me to say she was disconnected. She is in location 2 where I have a test laptop also setup with her logged in. When she called I had her check the test laptop
and the outlook profile on that machine (same network) was still connected while her computer was not connected. I had her run the online analyzer tool on her machine (the one that would not connect) which ran for almost 2 hours. The tool finished right at
the same time that her outlook finally connected back to the server.
If anyone has any ideas/solutions please let me know.
Thanks in advance,
Brandon Smith
Cadence Communications Inc.

Oddly enough my computer is right at this moment in this same disconnected state. Outlook shows an exclamation point in a yellow triangle. Its state is disconnected. If I go to portal.office.com I get to the login page but get page can't be displayed after
entering my credentials. I tried using google and found this for login
https://outlook.office365.com/owa/ it too times out and can't be displayed.
if I try and ping these sites I get:
====================================================================
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\brandon.CAD1>ping portal.office.com
Pinging us.portal.office.akadns.net [2a01:111:f100:4001::4625:61ea] with 32 byte
s of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 2a01:111:f100:4001::4625:61ea:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\brandon.CAD1>ping login.microsoftonline.com
Pinging aadg.windows.net.nsatc.net [168.62.24.150] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 168.62.24.150:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
===============================================================================
If I remote into another machine at a client site I can log into portal.office.com using my email account.
I ran the outlook connectivity analyzer tool and got this if it helps:
===============================================================
Testing Outlook connectivity.
The Outlook connectivity test completed successfully.
Additional Details
Elapsed Time: 41017 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to test Autodiscover for
[email protected].
Autodiscover was tested successfully.
Additional Details
Elapsed Time: 12161 ms.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service was tested successfully.
Additional Details
Elapsed Time: 12161 ms.
Test Steps
Attempting to test potential Autodiscover URL
https://cadcom.us:443/Autodiscover/Autodiscover.xml
Testing of this potential Autodiscover URL failed.
Additional Details
Elapsed Time: 475 ms.
Test Steps
Attempting to resolve the host name cadcom.us in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 184.168.55.1
Elapsed Time: 173 ms.
Testing TCP port 443 on host cadcom.us to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 149 ms.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Additional Details
Elapsed Time: 152 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server cadcom.us on port 443.
The Microsoft Connectivity Analyzer wasn't able to obtain the remote SSL certificate.
Additional Details
The certificate couldn't be validated because SSL negotiation wasn't successful. This could have occurred as a result of a network error or because of a problem with the certificate installation.
Elapsed Time: 91 ms.
Attempting to test potential Autodiscover URL
https://autodiscover.cadcom.us:443/Autodiscover/Autodiscover.xml
Testing of this potential Autodiscover URL failed.
Additional Details
Elapsed Time: 9000 ms.
Test Steps
Attempting to resolve the host name autodiscover.cadcom.us in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 132.245.92.232, 132.245.58.104, 132.245.3.136, 132.245.64.248, 132.245.82.56, 132.245.88.200, 132.245.81.200, 132.245.81.136, 2a01:111:f400:2c84::8, 2a01:111:f400:1014::8, 2a01:111:f400:2c61::8, 2a01:111:f400:2c5d::8, 2a01:111:f400:142a::8,
2a01:111:f400:5242::8, 2a01:111:f400:2414::8, 2a01:111:f400:4c0b::8
Elapsed Time: 304 ms.
Testing TCP port 443 on host autodiscover.cadcom.us to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
Tell me more about this issue and how to resolve it
Additional Details
A network error occurred while communicating with the remote host.
Elapsed Time: 8696 ms.
Attempting to contact the Autodiscover service using the HTTP redirect method.
The Autodiscover service was successfully contacted using the HTTP redirect method.
Additional Details
Elapsed Time: 2684 ms.
Test Steps
Attempting to resolve the host name autodiscover.cadcom.us in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 132.245.92.232, 132.245.58.104, 132.245.3.136, 132.245.64.248, 132.245.82.56, 132.245.88.200, 132.245.81.200, 132.245.81.136, 2a01:111:f400:2c84::8, 2a01:111:f400:1014::8, 2a01:111:f400:2c61::8, 2a01:111:f400:2c5d::8, 2a01:111:f400:142a::8,
2a01:111:f400:5242::8, 2a01:111:f400:2414::8, 2a01:111:f400:4c0b::8
Elapsed Time: 39 ms.
Testing TCP port 80 on host autodiscover.cadcom.us to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 57 ms.
The Microsoft Connectivity Analyzer is checking the host autodiscover.cadcom.us for an HTTP redirect to the Autodiscover service.
The redirect (HTTP 301/302) response was received successfully.
Additional Details
Redirect URL:
https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml
HTTP Response Headers:
Pragma: no-cache
X-FEServer: BY2PR07CA071
Connection: close
Content-Length: 0
Cache-Control: no-cache
Date: Tue, 21 Apr 2015 04:40:05 GMT
Location:
https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml
Server: Microsoft-IIS/8.0
X-Powered-By: ASP.NET
Elapsed Time: 47 ms.
Attempting to test potential Autodiscover URL
https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml
Testing of the Autodiscover URL was successful.
Additional Details
Elapsed Time: 2540 ms.
Test Steps
Attempting to resolve the host name autodiscover-s.outlook.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 132.245.24.82, 132.245.92.34, 132.245.92.194, 132.245.80.146, 157.56.239.194, 132.245.64.146, 2a01:111:f400:1414::2, 2a01:111:f400:2c2c::2, 2a01:111:f400:1428::2, 2a01:111:f400:4c32::2, 2a01:111:f400:2c40::2, 2a01:111:f400:5000::2
Elapsed Time: 345 ms.
Testing TCP port 443 on host autodiscover-s.outlook.com to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 44 ms.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Additional Details
Elapsed Time: 177 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server autodiscover-s.outlook.com on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US, Issuer: CN=Microsoft IT SSL SHA1, OU=Microsoft IT, O=Microsoft Corporation, L=Redmond, S=Washington, C=US.
Elapsed Time: 119 ms.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name autodiscover-s.outlook.com was found in the Certificate Subject Alternative Name entry.
Elapsed Time: 0 ms.
Certificate trust is being validated.
The certificate is trusted and all certificates are present in the chain.
Test Steps
The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US.
One or more certificate chains were constructed successfully.
Additional Details
A total of 1 chains were built. The highest quality chain ends in root certificate CN=Baltimore CyberTrust Root, OU=CyberTrust, O=Baltimore, C=IE.
Elapsed Time: 18 ms.
Analyzing the certificate chains for compatibility problems with versions of Windows.
Potential compatibility problems were identified with some versions of Windows.
Additional Details
The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
Elapsed Time: 3 ms.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 2/13/2015 12:38:15 AM, NotAfter = 2/13/2016 12:38:15 AM
Elapsed Time: 0 ms.
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Elapsed Time: 146 ms.
Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
The Microsoft Connectivity Analyzer successfully retrieved Autodiscover settings by sending an Autodiscover POST.
Additional Details
Elapsed Time: 1827 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL
https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml for user
[email protected].
The Autodiscover XML response was successfully retrieved.
Additional Details
Autodiscover Account Settings
XML response:
<?xml version="1.0"?>
<Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>Brandon Smith</DisplayName>
<LegacyDN>/o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=eec65d660c084484bbca3f80e1a10e9a-brandon</LegacyDN>
<DeploymentId>5135be05-06e4-4e3b-9cbd-f39b6108647f</DeploymentId>
</User>
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<Protocol Type="mapiHttp">
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<MailStore>
<ExternalUrl>https://outlook.office365.com/mapi/emsmdb/[email protected]</ExternalUrl>
</MailStore>
<AddressBook>
<ExternalUrl>https://outlook.office365.com/mapi/nspi/[email protected]</ExternalUrl>
</AddressBook>
</Protocol>
<Protocol>
<Type>WEB</Type>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<Internal>
<OWAUrl AuthenticationMethod="LiveIdFba, OAuth">https://outlook.office365.com/owa/</OWAUrl>
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://outlook.office365.com/EWS/Exchange.asmx</ASUrl>
</Protocol>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba">https://outlook.office365.com/owa/cadcom.us/</OWAUrl>
<Protocol>
<Type>EXPR</Type>
<ASUrl>https://outlook.office365.com/EWS/Exchange.asmx</ASUrl>
</Protocol>
</External>
</Protocol>
<Protocol>
<Type>EXHTTP</Type>
<Server>outlook.office365.com</Server>
<ASUrl>https://outlook.office365.com/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://outlook.office365.com/EWS/Exchange.asmx</OOFUrl>
<OABUrl>https://outlook.office365.com/OAB/fb606d0b-79d8-4255-9c7b-552a0fccb72f/</OABUrl>
<UMUrl>https://outlook.office365.com/EWS/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<SSL>On</SSL>
<AuthPackage>Basic</AuthPackage>
<EwsUrl>https://outlook.office365.com/EWS/Exchange.asmx</EwsUrl>
<EmwsUrl>https://outlook.office365.com/EWS/Exchange.asmx</EmwsUrl>
<SharingUrl>https://outlook.office365.com/EWS/Exchange.asmx</SharingUrl>
<EcpUrl>https://outlook.office365.com/ecp/</EcpUrl>
<EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=cadcom.us</EcpUrl-um>
<EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=cadcom.us</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=cadcom.us</EcpUrl-mt>
<EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=cadcom.us</EcpUrl-ret>
<EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=cadcom.us</EcpUrl-sms>
<EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=cadcom.us</EcpUrl-publish>
<EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=cadcom.us</EcpUrl-photo>
<EcpUrl-connect>Connect/Main.aspx?rfr=olk&exsvurl=1&Provider=<Provider>&Action=<Action>&realm=cadcom.us</EcpUrl-connect>
<EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=cadcom.us</EcpUrl-tm>
<EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&Title=<Title>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=cadcom.us</EcpUrl-tmCreating>
<EcpUrl-tmEditing>?rfr=olk&ftr=TeamMailboxEditing&Id=<Id>&exsvurl=1&realm=cadcom.us</EcpUrl-tmEditing>
<EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=cadcom.us</EcpUrl-extinstall>
<ServerExclusiveConnect>On</ServerExclusiveConnect>
</Protocol>
</Account>
</Response>
</Autodiscover>
HTTP Response Headers:
request-id: 443c7500-1216-4307-b195-8d742873d0f0
X-CalculatedBETarget: co1pr04mb474.namprd04.prod.outlook.com
X-DiagInfo: CO1PR04MB474
X-BEServer: CO1PR04MB474
Cache-Control: private
Content-Type: text/xml; charset=utf-8
Set-Cookie: ClientId=JYEVNJSG0UERWBME1PF2A; expires=Wed, 20-Apr-2016 04:40:07 GMT; path=/; secure; HttpOnly,EXOBasicAuth=compactTicket=&key=brandon%40cadcom.us+microsoft.exchange.autodiscover+157.56.138.143+&signature=QJdNVZ9GjQrYkxZg4iXgN8XbU7ZlhTifQyXVjqCwqbBgJL14yiG8oVRxKprB6LXqEBx90YDherBvRURQmGweF+XHW5Eg4gKIhRhSgy6XhMdQslO+PSV1TuZJIHB0g8KcM1MDr4LEuS19bT1HFPpLEUf7A+tmrfTQyy6l21zaUohb/Z0XZUn1o/pkbIcBBSb+tOVAemIsTyHN/p0VbbkA2AeMdVVJIz1wHLW7s9o7fCtJ7cM33Wzz9M6g5k/bNv/NAe9a2nbCZjpyqdmDkKrdmalekhBVkusIskPX5p8aVU8CuiTRtyIcRq8IWxvDhwyH3RiFnyVd5ytNy42M0r7+gQ==&puid=100300008CF2A4C2&expireTime=635651446880000000&membername=brandon%40cadcom.us&flags=False&userType=ManagedBusiness;
expires=Mon, 20-Apr-2015 16:38:08 GMT; path=/Autodiscover; secure; HttpOnly,[email protected]=u56Lnp2ejJqBzc6Znc7OmcjSnpnJzdLLx8qa0sfOyM/Sms7OyMzLyJmbms/HgZyem5yQktGKjIHNz87K0s/K0s3Oq8/LxcvPxc/HgZGeko+Nm8/L0Y+NkJvRkIqLk5CQlNGckJI=;
expires=Thu, 21-May-2015 04:40:08 GMT; path=/Autodiscover; secure; HttpOnly,[email protected]=u56Lnp2ejJqBzc6Znc7OmcjSnpnJzdLLx8qa0sfOyM/Sms7OyMzLyJmbms/HgZyem5yQktGKjIHNz87K0s/K0s3Oq8/LxcvPxc/H; expires=Thu, 21-May-2015 04:40:08 GMT; path=/Autodiscover;
secure; HttpOnly
Server: Microsoft-IIS/8.0
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
X-FEServer: BY1PR10CA0031
Date: Tue, 21 Apr 2015 04:40:08 GMT
Content-Length: 4345
Elapsed Time: 1525 ms.
The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL
https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml for user
[email protected].
The Autodiscover XML response was successfully retrieved.
Additional Details
Autodiscover Account Settings
XML response:
<?xml version="1.0"?>
<Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>Brandon Smith</DisplayName>
<LegacyDN>/o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=eec65d660c084484bbca3f80e1a10e9a-brandon</LegacyDN>
<DeploymentId>5135be05-06e4-4e3b-9cbd-f39b6108647f</DeploymentId>
</User>
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<Server>[email protected]</Server>
<ServerDN>/o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/[email protected]</ServerDN>
<ServerVersion>73C18088</ServerVersion>
<MdbDN>/o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/[email protected]/cn=Microsoft Private MDB</MdbDN>
<ASUrl>https://outlook.office365.com/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://outlook.office365.com/EWS/Exchange.asmx</OOFUrl>
<OABUrl>https://outlook.office365.com/OAB/fb606d0b-79d8-4255-9c7b-552a0fccb72f/</OABUrl>
<UMUrl>https://outlook.office365.com/EWS/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<AuthPackage>Anonymous</AuthPackage>
<PublicFolderServer>outlook.office365.com</PublicFolderServer>
<EwsUrl>https://outlook.office365.com/EWS/Exchange.asmx</EwsUrl>
<EmwsUrl>https://outlook.office365.com/EWS/Exchange.asmx</EmwsUrl>
<SharingUrl>https://outlook.office365.com/EWS/Exchange.asmx</SharingUrl>
<EcpUrl>https://outlook.office365.com/ecp/</EcpUrl>
<EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=cadcom.us</EcpUrl-um>
<EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=cadcom.us</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=cadcom.us</EcpUrl-mt>
<EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=cadcom.us</EcpUrl-ret>
<EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=cadcom.us</EcpUrl-sms>
<EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=cadcom.us</EcpUrl-publish>
<EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=cadcom.us</EcpUrl-photo>
<EcpUrl-connect>Connect/Main.aspx?rfr=olk&exsvurl=1&Provider=<Provider>&Action=<Action>&realm=cadcom.us</EcpUrl-connect>
<EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=cadcom.us</EcpUrl-tm>
<EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&Title=<Title>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=cadcom.us</EcpUrl-tmCreating>
<EcpUrl-tmEditing>?rfr=olk&ftr=TeamMailboxEditing&Id=<Id>&exsvurl=1&realm=cadcom.us</EcpUrl-tmEditing>
<EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=cadcom.us</EcpUrl-extinstall>
<ServerExclusiveConnect>off</ServerExclusiveConnect>
</Protocol>
<Protocol>
<Type>EXPR</Type>
<Server>outlook.office365.com</Server>
<ASUrl>https://outlook.office365.com/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://outlook.office365.com/EWS/Exchange.asmx</OOFUrl>
<OABUrl>https://outlook.office365.com/OAB/fb606d0b-79d8-4255-9c7b-552a0fccb72f/</OABUrl>
<UMUrl>https://outlook.office365.com/EWS/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<SSL>On</SSL>
<AuthPackage>Basic</AuthPackage>
<CertPrincipalName>msstd:outlook.com</CertPrincipalName>
<EwsUrl>https://outlook.office365.com/EWS/Exchange.asmx</EwsUrl>
<EmwsUrl>https://outlook.office365.com/EWS/Exchange.asmx</EmwsUrl>
<SharingUrl>https://outlook.office365.com/EWS/Exchange.asmx</SharingUrl>
<EcpUrl>https://outlook.office365.com/ecp/</EcpUrl>
<EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=cadcom.us</EcpUrl-um>
<EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=cadcom.us</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=cadcom.us</EcpUrl-mt>
<EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=cadcom.us</EcpUrl-ret>
<EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=cadcom.us</EcpUrl-sms>
<EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=cadcom.us</EcpUrl-publish>
<EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=cadcom.us</EcpUrl-photo>
<EcpUrl-connect>Connect/Main.aspx?rfr=olk&exsvurl=1&Provider=<Provider>&Action=<Action>&realm=cadcom.us</EcpUrl-connect>
<EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=cadcom.us</EcpUrl-tm>
<EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&Title=<Title>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=cadcom.us</EcpUrl-tmCreating>
<EcpUrl-tmEditing>?rfr=olk&ftr=TeamMailboxEditing&Id=<Id>&exsvurl=1&realm=cadcom.us</EcpUrl-tmEditing>
<EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=cadcom.us</EcpUrl-extinstall>
<ServerExclusiveConnect>on</ServerExclusiveConnect>
<EwsPartnerUrl>https://outlook.office365.com/EWS/Exchange.asmx</EwsPartnerUrl>
<GroupingInformation>CO1PR04</GroupingInformation>
</Protocol>
<Protocol>
<Type>WEB</Type>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<Internal>
<OWAUrl AuthenticationMethod="LiveIdFba, OAuth">https://outlook.office365.com/owa/</OWAUrl>
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://outlook.office365.com/EWS/Exchange.asmx</ASUrl>
</Protocol>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba">https://outlook.office365.com/owa/cadcom.us/</OWAUrl>
<Protocol>
<Type>EXPR</Type>
<ASUrl>https://outlook.office365.com/EWS/Exchange.asmx</ASUrl>
</Protocol>
</External>
</Protocol>
<Protocol>
<Type>EXHTTP</Type>
<Server>outlook.office365.com</Server>
<ASUrl>https://outlook.office365.com/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://outlook.office365.com/EWS/Exchange.asmx</OOFUrl>
<OABUrl>https://outlook.office365.com/OAB/fb606d0b-79d8-4255-9c7b-552a0fccb72f/</OABUrl>
<UMUrl>https://outlook.office365.com/EWS/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<SSL>On</SSL>
<AuthPackage>Basic</AuthPackage>
<CertPrincipalName>msstd:outlook.com</CertPrincipalName>
<EwsUrl>https://outlook.office365.com/EWS/Exchange.asmx</EwsUrl>
<EmwsUrl>https://outlook.office365.com/EWS/Exchange.asmx</EmwsUrl>
<SharingUrl>https://outlook.office365.com/EWS/Exchange.asmx</SharingUrl>
<EcpUrl>https://outlook.office365.com/ecp/</EcpUrl>
<EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=cadcom.us</EcpUrl-um>
<EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=cadcom.us</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=cadcom.us</EcpUrl-mt>
<EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=cadcom.us</EcpUrl-ret>
<EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=cadcom.us</EcpUrl-sms>
<EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=cadcom.us</EcpUrl-publish>
<EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=cadcom.us</EcpUrl-photo>
<EcpUrl-connect>Connect/Main.aspx?rfr=olk&exsvurl=1&Provider=<Provider>&Action=<Action>&realm=cadcom.us</EcpUrl-connect>
<EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=cadcom.us</EcpUrl-tm>
<EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&Title=<Title>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=cadcom.us</EcpUrl-tmCreating>
<EcpUrl-tmEditing>?rfr=olk&ftr=TeamMailboxEditing&Id=<Id>&exsvurl=1&realm=cadcom.us</EcpUrl-tmEditing>
<EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=cadcom.us</EcpUrl-extinstall>
<ServerExclusiveConnect>On</ServerExclusiveConnect>
</Protocol>
</Account>
</Response>
</Autodiscover>
HTTP Response Headers:
request-id: 4412d758-013f-4700-bde1-06dc5e66bf6d
X-CalculatedBETarget: co1pr04mb474.namprd04.prod.outlook.com
X-DiagInfo: CO1PR04MB474
X-BEServer: CO1PR04MB474
Cache-Control: private
Content-Type: text/xml; charset=utf-8
Set-Cookie: ClientId=YVWYC2UW3EAOSJXJYJDCDW; expires=Wed, 20-Apr-2016 04:40:08 GMT; path=/; secure; HttpOnly,[email protected]=u56Lnp2ejJqBzc6Znc7OmcjSnpnJzdLLx8qa0sfOyM/Sms7OyMzLyJmbms/HgZyem5yQktGKjIHNz87K0s/K0s3Oq8/LxcvPxc/HgZGeko+Nm8/L0Y+NkJvRkIqLk5CQlNGckJI=;
expires=Thu, 21-May-2015 04:40:08 GMT; path=/Autodiscover; secure; HttpOnly,[email protected]=u56Lnp2ejJqBzc6Znc7OmcjSnpnJzdLLx8qa0sfOyM/Sms7OyMzLyJmbms/HgZyem5yQktGKjIHNz87K0s/K0s3Oq8/LxcvPxc/H; expires=Thu, 21-May-2015 04:40:08 GMT; path=/Autodiscover;
secure; HttpOnly
Server: Microsoft-IIS/8.0
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
X-FEServer: BY1PR10CA0031
Date: Tue, 21 Apr 2015 04:40:08 GMT
Content-Length: 9631
Elapsed Time: 301 ms.
Autodiscover settings for Outlook connectivity are being validated.
The Microsoft Connectivity Analyzer validated the Outlook Autodiscover settings.
Additional Details
Elapsed Time: 0 ms.
Testing MAPI over HTTP connectivity to server outlook.office365.com
MAPI over HTTP connectivity was verified successfully.
Additional Details
HTTP Response Headers:
request-id: 2931fc03-73eb-4bb0-8ffc-34b9445369ed
X-FEServer: BY2PR09CA0048
Content-Length: 0
Date: Tue, 21 Apr 2015 04:40:08 GMT
Set-Cookie: ClientId=ZZCG7DWJLKIDNUIKMHP0Q; expires=Wed, 20-Apr-2016 04:40:09 GMT; path=/; secure; HttpOnly
Server: Microsoft-IIS/8.0
WWW-Authenticate: Basic Realm=""
X-Powered-By: ASP.NET
Elapsed Time: 3246 ms.
Test Steps
Attempting to resolve the host name outlook.office365.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 132.245.24.82, 132.245.92.34, 132.245.92.194, 132.245.80.146, 157.56.239.194, 132.245.64.146, 2a01:111:f400:2c40::2, 2a01:111:f400:5000::2, 2a01:111:f400:1414::2, 2a01:111:f400:2c2c::2, 2a01:111:f400:1428::2, 2a01:111:f400:4c32::2
Elapsed Time: 152 ms.
Testing TCP port 443 on host outlook.office365.com to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 70 ms.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Additional Details
Elapsed Time: 251 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server outlook.office365.com on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US, Issuer: CN=Microsoft IT SSL SHA1, OU=Microsoft IT, O=Microsoft Corporation, L=Redmond, S=Washington, C=US.
Elapsed Time: 141 ms.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name outlook.office365.com was found in the Certificate Subject Alternative Name entry.
Elapsed Time: 3 ms.
Certificate trust is being validated.
The certificate is trusted and all certificates are present in the chain.
Test Steps
The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US.
One or more certificate chains were constructed successfully.
Additional Details
A total of 1 chains were built. The highest quality chain ends in root certificate CN=Baltimore CyberTrust Root, OU=CyberTrust, O=Baltimore, C=IE.
Elapsed Time: 34 ms.
Analyzing the certificate chains for compatibility problems with versions of Windows.
Potential compatibility problems were identified with some versions of Windows.
Additional Details
The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
Elapsed Time: 6 ms.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 2/13/2015 12:38:15 AM, NotAfter = 2/13/2016 12:38:15 AM
Elapsed Time: 0 ms.
Testing HTTP Authentication Methods for URL
https://outlook.office365.com/mapi/emsmdb/[email protected].
The HTTP authentication methods are correct.
Additional Details
The Microsoft Connectivity Analyzer found all expected authentication methods and no disallowed methods. Methods found: Basic
HTTP Response Headers:
request-id: 2931fc03-73eb-4bb0-8ffc-34b9445369ed
X-FEServer: BY2PR09CA0048
Content-Length: 0
Date: Tue, 21 Apr 2015 04:40:08 GMT
Set-Cookie: ClientId=ZZCG7DWJLKIDNUIKMHP0Q; expires=Wed, 20-Apr-2016 04:40:09 GMT; path=/; secure; HttpOnly
Server: Microsoft-IIS/8.0
WWW-Authenticate: Basic Realm=""
X-Powered-By: ASP.NET
Elapsed Time: 190 ms.
Testing the MAPI Address Book endpoint on the Exchange server.
The address book endpoint was tested successfully.
Additional Details
Elapsed Time: 1987 ms.
Test Steps
Testing the address book "Check Name" operation for user
[email protected] against server outlook.office365.com.
Check Name succeeded.
Additional Details
DisplayName: Brandon Smith, LegDN: /o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=eec65d660c084484bbca3f80e1a10e9a-brandon
Elapsed Time: 1987 ms.
Testing the MAPI Mail Store endpoint on the Exchange server.
We successfully tested the Mail Store endpoint.
Additional Details
Elapsed Time: 594 ms.
Test Steps
Attempting to log on to the Mailbox.
We were able to log on to the Mailbox.
Additional Details
Elapsed Time: 594 ms.
Testing RPC over HTTP connectivity to server outlook.office365.com
RPC over HTTP connectivity was verified successfully.
Additional Details
HTTP Response Headers:
request-id: 64e2bf62-0b20-4e36-912d-005c7a017fb4
X-DiagInfo: BY2PR09CA0048
X-FEServer: BY2PR09CA0048
Content-Length: 0
Date: Tue, 21 Apr 2015 04:40:11 GMT
Set-Cookie: ClientId=SKGVNJCDX0OA7M7QPJFWLA; expires=Wed, 20-Apr-2016 04:40:12 GMT; path=/; secure; HttpOnly
Server: Microsoft-IIS/8.0
WWW-Authenticate: Basic Realm=""
X-Powered-By: ASP.NET
Elapsed Time: 25606 ms.
Test Steps
Attempting to resolve the host name outlook.office365.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 132.245.24.82, 132.245.92.34, 132.245.92.194, 132.245.80.146, 157.56.239.194, 132.245.64.146, 2a01:111:f400:2c40::2, 2a01:111:f400:5000::2, 2a01:111:f400:1414::2, 2a01:111:f400:2c2c::2, 2a01:111:f400:1428::2, 2a01:111:f400:4c32::2
Elapsed Time: 42 ms.
Testing TCP port 443 on host outlook.office365.com to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 61 ms.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Additional Details
Elapsed Time: 223 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server outlook.office365.com on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US, Issuer: CN=Microsoft IT SSL SHA1, OU=Microsoft IT, O=Microsoft Corporation, L=Redmond, S=Washington, C=US.
Elapsed Time: 121 ms.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name outlook.office365.com was found in the Certificate Subject Alternative Name entry.
Elapsed Time: 1 ms.
Certificate trust is being validated.
The certificate is trusted and all certificates are present in the chain.
Test Steps
The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US.
One or more certificate chains were constructed successfully.
Additional Details
A total of 1 chains were built. The highest quality chain ends in root certificate CN=Baltimore CyberTrust Root, OU=CyberTrust, O=Baltimore, C=IE.
Elapsed Time: 36 ms.
Analyzing the certificate chains for compatibility problems with versions of Windows.
Potential compatibility problems were identified with some versions of Windows.
Additional Details
The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
Elapsed Time: 5 ms.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 2/13/2015 12:38:15 AM, NotAfter = 2/13/2016 12:38:15 AM
Elapsed Time: 0 ms.
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Elapsed Time: 173 ms.
Testing HTTP Authentication Methods for URL
https://outlook.office365.com/rpc/[email protected]:6002.
The HTTP authentication methods are correct.
Additional Details
The Microsoft Connectivity Analyzer found all expected authentication methods and no disallowed methods. Methods found: Basic
HTTP Response Headers:
request-id: 64e2bf62-0b20-4e36-912d-005c7a017fb4
X-DiagInfo: BY2PR09CA0048
X-FEServer: BY2PR09CA0048
Content-Length: 0
Date: Tue, 21 Apr 2015 04:40:11 GMT
Set-Cookie: ClientId=SKGVNJCDX0OA7M7QPJFWLA; expires=Wed, 20-Apr-2016 04:40:12 GMT; path=/; secure; HttpOnly
Server: Microsoft-IIS/8.0
WWW-Authenticate: Basic Realm=""
X-Powered-By: ASP.NET
Elapsed Time: 27 ms.
Attempting to ping RPC proxy outlook.office365.com.
RPC Proxy was pinged successfully.
Additional Details
Elapsed Time: 2099 ms.
Attempting to ping the MAPI Mail Store endpoint with identity:
[email protected]:6001.
The endpoint was pinged successfully.
Additional Details
The endpoint responded in 47 ms.
Elapsed Time: 5049 ms.
Testing the MAPI Address Book endpoint on the Exchange server.
The address book endpoint was tested successfully.
Additional Details
Elapsed Time: 6447 ms.
Test Steps
Attempting to ping the MAPI Address Book endpoint with identity:
[email protected]:6004.
The endpoint was pinged successfully.
Additional Details
The endpoint responded in 218 ms.
Elapsed Time: 4230 ms.
Testing the address book "Check Name" operation for user
[email protected] against server
[email protected].
Check Name succeeded.
Additional Details
DisplayName: Brandon Smith, LegDN: /o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=eec65d660c084484bbca3f80e1a10e9a-brandon
Elapsed Time: 2216 ms.
Testing the MAPI Referral service on the Exchange Server.
The Referral service was tested successfully.
Additional Details
Elapsed Time: 6271 ms.
Test Steps
Attempting to ping the MAPI Referral Service endpoint with identity:
[email protected]:6002.
The endpoint was pinged successfully.
Additional Details
The endpoint responded in 640 ms.
Elapsed Time: 4630 ms.
Attempting to perform referral for user /o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=eec65d660c084484bbca3f80e1a10e9a-brandon on server
[email protected].
We got the address book server successfully.
Additional Details
The server returned by the Referral service:
[email protected]
Elapsed Time: 1640 ms.
Testing the MAPI Address Book endpoint on the Exchange server.
The address book endpoint was tested successfully.
Additional Details
Elapsed Time: 923 ms.
Test Steps
Attempting to ping the MAPI Address Book endpoint with identity:
[email protected]:6004.
The endpoint was pinged successfully.
Additional Details
The endpoint responded in 62 ms.
Elapsed Time: 72 ms.
Testing the address book "Check Name" operation for user
[email protected] against server
[email protected].
Check Name succeeded.
Additional Details
DisplayName: Brandon Smith, LegDN: /o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=eec65d660c084484bbca3f80e1a10e9a-brandon
Elapsed Time: 851 ms.
Testing the MAPI Mail Store endpoint on the Exchange server.
We successfully tested the Mail Store endpoint.
Additional Details
Elapsed Time: 4286 ms.
Test Steps
Attempting to ping the MAPI Mail Store endpoint with identity:
[email protected]:6001.
The endpoint was pinged successfully.
Additional Details
The endpoint responded in 656 ms.
Elapsed Time: 3656 ms.
Attempting to log on to the Mailbox.
We were able to log on to the Mailbox.
Additional Details
Elapsed Time: 628 ms.
=============================================================================

Having trouble removing a student email account from the Windows Mail App because the school has started using office 365 for thier email which i dont have access to

I was wondering if anybody has any ideas on how to remove a gmail account that was set up by a community college for use on their mail servers and then find out that after awhile they have locked you out because they have started using office 365 for their
emails and you are left with a student email account that you have no idea how to delete because you have missied out on deleting it before they changed to a different email provider?
Anybody with ideas please help because I don't know what to do

Hi,
Regarding to Windows Mail App, do you mean the Modern UI App in Windows 8.1? Do you mean that you want to remove the email account from Mial App? Generally, we can simply remove the account by the "Account" option in Mail App (Open Mail App, move
the mouse the right chram bar, click Account, then click the mail account\Remove account), but if the email acocunt is tied with the Microsoft Account which is used on the pc, in that case, it is unavailable to remove the email account, you need to contact
your college to disconnect the Microsoft Account.
If I'm misunderstanding something, please free correct me.
Regards
Yolanda Zhu
TechNet Community Support

Thunderbird-- outlook email account spinning beach ball

TB has been working well. 4 email accounts. Three all OK .Have an outlook email address as one mail account. Yesterday sent an email with 2 small attachments. This seemed to hang but the mail did go. Ever since when i move to any folder on this account (inbox, send ,drafts) I get a spinning beach ball for 10-30 seconds. Longer for the sent folder. I also get occasional server may have disconnected messages (have never seen this before) Tried starting without add ons - no change Tried deleting account and adding it again- no change . The other 3 email accounts are fine.
attached the error console
any help would be appreciated
many thanks

Many thanks for the suggestions. I have compacted the folders and turned off copies in sent folder. I still have the same problem although moving between folders is perhaps slightly quicker...mostly still get the spinning beachball for 5-20 seconds ... I haven't seen the outlook server disconnected pop up for a couple days though which is an improvement

How to set up additional mac email account?

If I have a mac email address already established, can I set up more than one on my iMac? Seems like the answer is yes, but attempts this morning only bollixed my Mac mail account.

Keep trying that but it crashes. Obviously the 2nd account I tried to set up is creating a disconnect. Answer my basic question first. If I already have a mac /icloud email account established long ago, can I add/establish another mac email account, or do you just get one?

HT4519 I switched to a Cisco Router model EA6500, in now periodically receive a message on both of my email accounts "cannot get email" the connection to the server failed" it's happening on both by iPad and iPhone. I've talked to Cisco and they couldn'

I switched to a Cisco Router model EA6500, in now periodically receive a message on both of my email accounts "cannot get email" the connection to the server failed" it's happening on both by iPad and iPhone. I've talked to Cisco and they couldn't help

Start by working throudh the Troubleshooting iOS and WiFi knowledge base article and see if that helps the situation. When you get to shutting down the router, be sure to disconnect power as shutdown on some is really just standby mode.

One day, being stupid, I used my Comcast email account to be my backup email address, just in case I forgot my security questions. Well I did. The email I was using was deleted and I can't get the answers. How do I fix it?

One day, being stupid, I used my Comcasst email account to be my backup email account in case I forgot my security questions. Well I did. I did not know that Comcast deleted your email when you disconnected with their service. When I ask for my security answers, it sends it to that email. How do I fix what I've done? Because now, I can't download apps that I have to pay for.

The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Receiving Email Accounts to Pro

My email accounts will not sync. They are set to auto receive, however they don't and when I click Send/Receive, they say connecting, and then disconnecting and the disconnecting lasts Forever. I have to click stop send/receive to get it to stop. I just want to be able to check my emails!! Please help.
Post relates to: Treo Pro T850 (Sprint)
This question was solved.
View Solution.

Sometimes I find with Windows Mobile 6.1 on the Treo 800w I have to do a soft reset when the connection is acting up. Almost always behaves correctly after that.

Outlook email account

my coworker has a blackberry and wants to use it for checking work email.
heres the info:
#1 we use exchange 07
#2 we dont have blackberry enterprise server
Now I already know he cant sync his blackberry with our server to sync things like conacts, calendars, etc. we already have a workaround for that.
My question is: is there a way to connect his blackberry to simply check his email account for our work?
He said he did it before but he cant remember how he set it up and he accidentally deleted the account
I went into his phone and tried to add the account myself but there is only a spot to add an "other" email account and the only info you can put in is the email address and password.
Isn't there some place to put the domain, and mail server and all that jazz?
Someone please let me know if it's even possible to set this up (if not then blackberrys have my vote for the worste business phone in america (although I am probably just an **bleep** and not seeing it).
Thanks for your help.

Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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HT201320 I just update to iOS 7 and can't get separate email accounts

I just updated to iOS 7 on my iPhone and can no longer see my three separate email accounts. The only thing that comes up is All Mail which merges my three accounts. Anybody else having this problem?

I've had a simialr problem - but no love with the reset. I have also stopped itunes from syncing and then re-synced the accounts with no success - they all seem to be gone.
When I open the mail app it prompts me to add accounts but as I try to add them it says they are already there and indeed I can see them in settings but there seems to have been a disconnect somewhere when updating to ios7.

Terminating my iCloud email account

I have used a @me.com email account as my primary email account for years. Recently, the amount of spam I'm receiving has become intolerable. That, and I'm not a big fan of the collusion between the major cloud service providers in the US and our government. I'm a web developer and own several domains/sites (hosted on German servers where the internet privacy laws are more protective), so... I can create self-hosted email accounts to use, and I'm going to do that.
My questions are:
Is there a way to terminate my @me.com account so that when someone sends to it, the messages bounce? I'm sure I won't be able to notify everyone and I don't want someone to send a message to this defunct address and think I received it.
Because this @me.com address is also my Apple ID, will terminating this email account interfere with using all of the other services iCloud provides (syncing between devices, my Apple TV logins, etc...)?
If I can terminate this email account without it interfering with my Apple ID, how do I do this? Removing the account from my Mail program on all my various devices will just disconnect me from said account. The account would still remain live, correct?
Thanks in advance,
Bill

You cannot get rid of your me.com address without also getting rid of your Apple ID, and your Apple ID is tied to all your App Store and iTunes purchases and your iCloud data.
Also, note that Apple is not "in collusion" with the government. They are not giving your data to anyone without a legal warrant. They are one of the only companies out there to release a transparency report containing a "warrant canary," so that users can be warned if the government ever forces Apple to hand over data under a gag order:
https://www.eff.org/deeplinks/2013/11/apples-first-transparency-report-gets-warr ant-canaries-right
Apple has shown every indication that they are protecting their users' privacy.
Finally, regarding the spam, that's simply a part of life these days. You'll never get away from it entirely. Manage it by using the spam filter in Mail... or if that one isn't adequate, try a third-party spam filter, like SpamSieve.

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