Email attachments not downloading to my iPhone

When I've attempted to check my mail, any emails with attachments won't download. If I click on the email, I get a grayed out message that says "This message has not been downloaded from the server."
Any ideas on how to correct this and get my attachments? Is there a setting that limits the size of emails? I didn't think some of the attachments were that large - just trying to open some Word files and some smallish PDFs. FYI, my email is from Bellsouth. Not sure if that affects anything. Any help on this issue would be greatly appreciated.

I've had the same problem. It's extremely frustrating. I thought at first it was b/c I had tried to download over the Edge, but it is doing it occasionally over wi-fi as well.
Some solutions would be nice.
jplunsford

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Contact Yahoo.

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Eberlind wrote:
My Yahoo email is no longer downloading to my iPhone. I can send email out from the account, but new emails to the account don't show up on my phone, although I am receiving them.
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Replies to emails i send from my iMac are not downloading on my iPhone, why?

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Hey pamela9801,
I would first try out these troubleshooting steps:
Try these basic troubleshooting steps first
Tap Safari and attempt to load a webpage (try any webpage). If you can load a webpage, then your device has Internet access. If you are unable to load a webpage, follow these troubleshooting steps.Try to use an alternate Internet connection if available:
Try a different Wi-Fi connection
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Log in to your email provider's website to ensure that the account is active and the password is correct.
Restart your iOS device.
Delete the affected email account from your device.
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Add your account again.
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iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Welcome to Apple Support Communities!
Cheers,
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I have an iPad Retina, if I download email I then cannot download the same email onto my iMac. and vice-versa. I have all settings to leave copy on server so cannot understand why email will not download to both devices.

I have an iPad Retina; if I download email onto it I then cannot download the same email onto my iMac. and vice-versa. I have all settings set to leave a copy on the server so cannot understand why email will not download to both devices. Can anyone help please?

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
 Cheers, Tom

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IPhone and iPad iOS 5.1: Gmail IMAP attachments not downloading

I'm having an issue with Gmail (IMAP) not downloading attachments from myself! (I use Gmail to archive documents, etc). Same issue on my iPhone 4 and iPad 3, both iOS 5.1, using the default mail app with default "Gmail" account (IMAP) set up.
They *were* both working fine, then I erased both devices for a clean install. Set up the email accounts again, now none of my own attachments download on either device.
When I say not downloading, I see the attachment download box (dashed box with download arrow inside), and on pressing it, the attachment downloads (0 to XX kb), but then the download box just flashes back to showing the file size, and the attachments do not show. I keep pressing the download box but it flashes and nothing happens. Same with .jpg .png .doc .xls .pdf, etc.
BEFORE THE FORMAT:
All attachments downloaded correctly (as far as I can remember) before I had erased both devices.
NOW:
Attachments sent *from* me ([email protected]), via Gmail website, to me or anyone else, BEFORE formatting my iPad 3 and iPhone 4, do NOT download. However, if I then forward the email, including attachments, the attachments appear in the outgoing message preview! (so they're not corrupt)
Attachments sent *from* me ([email protected]), via Gmail website, to me or anyone else, AFTER formatting my iPad 3 and iPhone 4, DO download and correctly appear in the email.
Attachments sent *from* me ([email protected]), via iPhone/iPad, to me or anyone else, any time BEFORE or AFTER formatting my iPad 3 and iPhone 4, appear correctly.
Attachments sent from anyone else, *to* me ([email protected]), always appear correctly.
On a friend's iPhone 3G (iOS 4.2.1), adding my gmail account using the default "Gmail" setting (IMAP) works fine - all attachments download and show!
On a friend's iPhone 4 (iOS 5.1), adding my gmail account using the default "Gmail" setting (IMAP) replicates my problem - all attachments from me (sent before the format) do not download. (So it's not specific to my own devices!)
Gmail Exchange server (m.google.com) works fine: all attachements download and show correctly. Also no problem using Thunderbird IMAP or the Gmail web interface.
So it looks like it might be a problem with iOS 5.1, however it all seemed to be working fine before I did the erase/format... and new emails sent from me always appear correctly... actually that might explain why it was working before (as I was always downloading new emails, and not looking at archives).
So the only other thing that might have changed is some IMAP server setting? Could the headers or mail flags have changed somehow for older emails??
Any thoughts? :-/

I reproduced this problem over the weekend, on friends' iPhones (all running iOS 5.1). Opening their Gmail sent folder and trying to view an attachment sent from a while back (basically one that hasn't already been cached by the Mail app) failed to display. Exactly the same problem - download arrow flashes and attachement won't show / can't be opened.
I'm in the UK, but not sure if that affects anything.
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EMail Body Not Downloading

Hello,
My iPhone appears to be receiving email properly from my email provider (POP mailbox). However, certain emails I receive display only the header - but do not download the body. In place of the body, I receive this: "This message has not been downloaded from the server." I am not able to read the message nor am I given any option to download the missing text. Obviously, I want to see the message.
Would someone kindly tell me what is happening and how to receive the missing message?
Thank you, Dale

Message bodies are not downloaded until you open the folder containing the message. If you have a POP3 account it is possible that the message has been downloaded and deleted from the server by another mail program running on a home or office computer, so the message is gone by the time you are ready to read it. If you have a POP3 account you should make sure that any other computers that access your mail are off or at least have automatic email retrieval disabled.
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If a message is very larger (probably over 1 MB or so) the iPhone won't download it. This could be why it happens with only some messages.
Finally, if you have it set up as an IMAP account and it still happens you are very unusual, as just about everyone who has reported this problem is using either Exchange or POP3. (Unless it happens on very large messages only).

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Recently I've noticed my iPad and iPhone both have issues displaying the same files - jpg and png - when they are sent as email attachments. I've tried from different accounts to different accounts (I have both Gmail and MobileMe email on my iPad, iPhone and Mac), and the files display correctly on my Mac in both Mail and Preview. But on my iPad and iPhone I just get a little blue question mark. Trying to save the image just saves the little blue question mark.
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I have the same problem I get a email from my security DVD with jpeg attachments and it shows and old picture. It seems the iPad is stuck on the old picture. This happens only on the iPad other devices download correct image.

Email attachments not coming through

I am having trouble getting attachments in emails. Some of them come through and other do not. Most of them do not. I get a message that says "this message has not been downloaded from the server" What does this mean and why are they not coming through. I have 3 emails set up. My work email on an Exchange Server, Yahoo and Cox.net. Any suggestions or help would be grateful.

I assume these are pop email accounts?
If so, when on edge the speed is slower so attachments take longer to actually load than the email does. You may see the email show the headers and first few lines in preview, you may even get the email notification noise, but if you access the email before the full attachment is downloaded you will get the message not downloaded from server message.
Two options:
1 - wait longer for the attachments to download before accessing the email, make sure the spinning circle is done spinning - when I was on pop, depending on the size of the attachment, I had to wait up to 30 minutes to get the email AND attachment to download.
2 - switch to an imap account and this issue basically goes away.

Email attachments not viewable

I have my work email from microsoft exchange set up on my pearl. When I view emails w/an attachment & attempt to view or download tha attachment my device states that I will not be able to view the attachment. I have documents to go standard activated on my device but this does not help. I get a lot of email attachments but am not always @ my pc. Do I need to purchase another type of software to view attachments.
Thanks

Hi and Welcome to the Forums!
You say this is your work email -- do you know if it is BES? BES is something that your firm may have that integrates your BB with the corporate email system and handles all communications between your email system and your BB. If your calendar and contacts are synching OTA, then you are likely on BES. If you are on BES, then it is also likely that your BES admins have set a policy for no attachments (yes, they can do that)...and only they can fix it. Even if they didn't put such a policy in, they have control over your BB and must address the situation.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email attachments not downloading to my iPhone

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