Email body automatically changes inside a shared mailbox.

Hi There,
We have exchange 2010 environment sp3 Ru6. We have some users accessing a Shared mailbox via outlook and sometimes a few of them face the issue of the email body of an email getting replaced with another email in the same mailbox (both emails then have same
images in their body). for example. if there is a mail from one sender with a certain subject and an image pasted in the body then sometimes another email from a different sender with a different subject is also observed to have the same image pasted in its
body (thereby replacing its own). this has happened with a lot of users using the mailbox and with random emails.
Kindly note: users have arranged the emails by their color categories. it happens if email is in any of the folder in shared mailbox and happens only in a few cases.
Looking for an urgent solution

Hi Ramandeep,
According to your description, I understand that some e-mail send to shared mailbox are be inserted an image in the body.
If I have misunderstand your concern, please do not hesitate to let me know.
This may be related to transport rule, it can add some picture as disclaimer in message. Please open EMC to double check whether problematic message trigger the rule. More details about
Understanding Disclaimers, please refer to:
http://technet.microsoft.com/en-us/library/bb124352(v=exchg.141).aspx#Images
Additional, we can use Message Tracking or Deliver Report tools with problematic message to get more helpful message for further troubleshooting. For your reference:
http://technet.microsoft.com/en-us/library/bb124375(v=exchg.150).aspx
Best Regards,
Allen Wang

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Hello,
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http://support.microsoft.com/kb/2181579). So far so good.
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Hi,
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Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Hi J-H,
Because i don’t have such a lab environment, so I am unable to do a test.
Now let’s separate the issue.
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[email protected]
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I suggest you
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[email protected] unable to open a shared mailbox in the resource
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Managing
Resource Mailboxes in Exchange Server 2007 (Part 1)
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[email protected]
to [email protected]
Resource:
Shared mailbox
permission in resource forest with linked users
Manage Full Access Permissions
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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Hi,
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Ed is correct and if you are looking for a 3rd party tool that will allow you to accomplish this check out Lucid8's DigiScope
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Hi,
Some user mailboxes have recently been migrated from Exchange 2003 to Exchange 2010. Shared mailboxes are located on Exchange 2003 still for the time being.
Some users have send as permissions to a shared mailbox. In Outlook the users are logged in as themselves and using the from field send an email from the shared mailbox.
The email is sent and delivered to its recipient.
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Hi,
Based on your description, I found this kb below:
http://support.microsoft.com/kb/2703723/en-us
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You have the DelegateSentItemsStyle registry value set to 1.
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Important
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http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
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2.Start Registry Editor.
Click Start, type regedit in the Start Search
box, and then press Enter. If you are prompted for an administrator password or for confirmation, type the password, or click
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Regards,
Melon Chen
TechNet Community Support
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If you have any feedback on our support, please click
here

Email Issue - Can't send to a distribution list/shared mailbox

Hi,
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http://jes.blogs.shellprompt.net
http://apex-evangelists.com

Email body automatically changes inside a shared mailbox.

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