Email but no web pages

our Broadband went down over the weekend and i spent 6 hours on the phone with BT yesterday. i have two net gear routers which i have had tested yesterday and both work, but i cant get broadband with either. BT can ping my router and i can ping google but i cant get web pages up. my ipad gets email but no web pages.
i have now been referred to "wholesale" whatever that means to check the line. any ideas how to fix the probelm or speed up the line checks?

if your internet is working please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.
Someone may then be able to offer help/assistance/suggestions to your problem
Your ISP is BT retail and the exchange is owned by BT wholesale. BTw have been asked to checked tou connection at the exchange to see if there is a problem
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