Email from adobe?

I received the next email:
Hi Jan,…My name is Patsy Zingaro and I was wondering if you could please possibly assist me with some problems I’m having with Adobe Dreamweaver CS4. I have created a website and it is currently uploaded and the site is: www.mountmorrisitalianfest.com I created a slideshow with Adobe Fireworks CS5 and when I uploaded it, it attempts to play however the images will not show. Can you assist me with solving this issue please? Thanks Jan and I look forward to hearing from you. Please take care and have a good day……Patsy Zingaro
You are receiving this message because you chose to allow other community members to contact you through Adobe Community Help. To disable this feature, please reset your preference on your profile page. If you have received this message in error or would like to contact a Community Help team member please use our contact form.
The sender of the email is : [email protected]; in the website there is no contact information, So I want to look into this, but can not contact the sender. I also did a search in the community part of adobe, but did not find any zingaro.
Who can help?

Jan Neels wrote:
I received the next email:
Hi Jan,…My name is Patsy Zingaro and I was wondering if you could please possibly assist me with some problems I’m having with Adobe Dreamweaver CS4. I have created a website and it is currently uploaded and the site is: www.mountmorrisitalianfest.com I created a slideshow with Adobe Fireworks CS5 and when I uploaded it, it attempts to play however the images will not show. Can you assist me with solving this issue please? Thanks Jan and I look forward to hearing from you. Please take care and have a good day……Patsy Zingaro
You are receiving this message because you chose to allow other community members to contact you through Adobe Community Help. To disable this feature, please reset your preference on your profile page. If you have received this message in error or would like to contact a Community Help team member please use our contact form.
The sender of the email is : [email protected]; in the website there is no contact information, So I want to look into this, but can not contact the sender. I also did a search in the community part of adobe, but did not find any zingaro.
Who can help?
Please ignore any emails purporting to be from [email protected] because Adobe will not waste their time contacting people at random. You can easily track the e-mail by looking at the source and IP address but I suggest just ignore it and assume nothing has happened.
Under no circumstances should you pass on any personal details, bank details, PIN numbers, passwords National Insurance Number, passport copies or even driving license copy. Adobe or nobody is entitled to this information to allow you to use a website. Even the Police can only ask for such details under extreme cases and under supervision by the superior or a court order.
If you want further details and info about this then please post your query at this link:
<http://forums.adobe.com/community/general/forum_comments?view=discussions&start=0>
Official Adobe Employee will give you further advice and may even contact you via PM system if it is absolutely necessary like sending a copy of the e-mail to him for further examination..
Good luck.

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Outlook 2013 crashed when user sending email from Adobe Writer xi pro ver 11.0.07

I ask Adobe, but they are signaling to Outlook problem
PC-HP, Windows 8.1 Pro X64 connected to Windows 2008 R2 DC
Adobe Acrobat Pro ver 11,x
When user trying to send email from Adobe direct, Outlook 2013 Pro is crashing
The only way to send email is to save adobe ( PDF) file and attached to the email
All patches are installed

Log Name: Application
Source: Application Error
Date: 7/15/2014 8:05:38 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Liz7PM-HP.armadale.local
Description:
Faulting application name: Acrobat.exe, version: 11.0.7.79, time stamp: 0x536b812b
Faulting module name: SendMail.api, version: 11.0.7.79, time stamp: 0x536b7fd0
Exception code: 0xc0000005
Fault offset: 0x0003390b
Faulting process id: 0x139c
Faulting application start time: 0x01cfa024deec4218
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\SendMail.api
Report Id: 553a89c7-0c18-11e4-be97-80c16ee27020
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-15T12:05:38.000000000Z" />
<EventRecordID>66128</EventRecordID>
<Channel>Application</Channel>
<Computer>Liz7PM-HP.armadale.local</Computer>
<Security />
</System>
<EventData>
<Data>Acrobat.exe</Data>
<Data>11.0.7.79</Data>
<Data>536b812b</Data>
<Data>SendMail.api</Data>
<Data>11.0.7.79</Data>
<Data>536b7fd0</Data>
<Data>c0000005</Data>
<Data>0003390b</Data>
<Data>139c</Data>
<Data>01cfa024deec4218</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\SendMail.api</Data>
<Data>553a89c7-0c18-11e4-be97-80c16ee27020</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: Application
Source: Windows Error Reporting
Date: 7/15/2014 8:05:55 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Liz7PM-HP.armadale.local
Description:
Fault bucket 73304412188, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Acrobat.exe
P2: 11.0.7.79
P3: 536b812b
P4: SendMail.api
P5: 11.0.7.79
P6: 536b7fd0
P7: c0000005
P8: 0003390b
P9:
P10:
Attached files:
C:\Users\ewhitton\Desktop\140.pdf
C:\Users\ewhitton\AppData\Local\Temp\WER8000.tmp.WERInternalMetadata.xml
C:\Users\ewhitton\AppData\Local\Temp\WER8BB9.tmp.appcompat.txt
minidump.mdmp
These files may be available here:
C:\Users\ewhitton\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrobat.exe_2a26ba191a528da71b85271ed9509f7e426babf8_0d6f35c4_1735c074
Analysis symbol:
Rechecking for solution: 0
Report Id: 553a89c7-0c18-11e4-be97-80c16ee27020
Report Status: 4104
Hashed bucket: f6a7a946597169e4aea5077b3b7f0848
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-15T12:05:55.000000000Z" />
<EventRecordID>66131</EventRecordID>
<Channel>Application</Channel>
<Computer>Liz7PM-HP.armadale.local</Computer>
<Security />
</System>
<EventData>
<Data>73304412188</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Acrobat.exe</Data>
<Data>11.0.7.79</Data>
<Data>536b812b</Data>
<Data>SendMail.api</Data>
<Data>11.0.7.79</Data>
<Data>536b7fd0</Data>
<Data>c0000005</Data>
<Data>0003390b</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\ewhitton\Desktop\140.pdf
C:\Users\ewhitton\AppData\Local\Temp\WER8000.tmp.WERInternalMetadata.xml
C:\Users\ewhitton\AppData\Local\Temp\WER8BB9.tmp.appcompat.txt
minidump.mdmp</Data>
<Data>C:\Users\ewhitton\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrobat.exe_2a26ba191a528da71b85271ed9509f7e426babf8_0d6f35c4_1735c074</Data>
<Data>
</Data>
<Data>0</Data>
<Data>553a89c7-0c18-11e4-be97-80c16ee27020</Data>
<Data>4104</Data>
<Data>f6a7a946597169e4aea5077b3b7f0848</Data>
</EventData>
</Event>
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: Application
Source: Outlook
Date: 7/15/2014 8:06:05 AM
Event ID: 50
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Liz7PM-HP.armadale.local
Description:
The following providers do not implement fast shutdown APIs, but are being shut down using fast shutdown:
MDConnector.dll (MAPI Store Provider)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Outlook" />
<EventID Qualifiers="16384">50</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-15T12:06:05.000000000Z" />
<EventRecordID>66132</EventRecordID>
<Channel>Application</Channel>
<Computer>Liz7PM-HP.armadale.local</Computer>
<Security />
</System>
<EventData>
<Data>MDConnector.dll (MAPI Store Provider)
</Data>
</EventData>
</Event>

Still no email from Adobe about claiming free touch apps

Please see this thread:
http://forums.adobe.com/thread/1002613?start=0&tstart=0
As I'm not getting any answers there I thought I'd start one specifically for this.
It states that when you purchase the touch apps you will receive an email from Adobe within 60 days which will tell you how to claim your free month of CC (to pay for the apps) -- UK only. I understand that I'm only 30 days into the 60 BUT it does seem incredibly odd that it would take this long to send an email out.
Can I get a definitive answer from an Adobe employee please? Are these emails on their way? I feel a bit scammed at the moment.

Hi Steve,
I can personally ensure you get it if after waiting the 60 days you still haven't recieved it yet.
You would also want to ensure:
- You have the annual (yearly) Creative Cloud plan
- You log into the Creative Cloud website from within 3 of the Adobe Touch Apps from the tablet using your Adobe ID associated with your membership
If all this looks correct and you don't recieve an email after the 60 days, send me a private message and I'll ensure you get it.
-Dave

Can't email from Adobe

My OS is Windows 7 MS 2013,. If I am in Outlook and want to send an email with an Adobe atatchemnt it works fine.
However if I am working in Adobe and want to send an email from Adobe it does not work. I get a message sayiing I should make Microsoft by email default - which it is already and also asks if my email supports MAPI.

Hi Gail, were you prompted to update your CC desktop app ?
If not then try quitting it and then re-launch it, it will ask you to update.
After update, it should have that functionality.

Says invalid serial number-i got it via email from adobe. (CS6 design standard student edition).

says invalid serial number-i got it via email from adobe. (CS6 design standard student edition).

I think that you'll need to get in touch with support to sort this out.
But you could check your order to see if you ordered and upgrade or a new purchase. The serial numbers for upgrade are different, and require the earlier version on your computer ( or its serial number instead).
If you've oredered an upgrade, check that you're entering the correct serial number. You'll probably be prompted to enter both: once for qualifying product and once for the new upgrade.
Let us know if this was the issue. If not, I suggest that you get in touch with Adobe Support.

FAQ: I opted out of marketing email from Adobe. Why did I get an email about Elements membership?

Q: I opted out of marketing email from Adobe. Why did I get an email about Elements membership?
A: The email you received was an operational notice regarding changes to Elements membership. Only users who may be affected by these changes received this email.

Hi Steve,
I can personally ensure you get it if after waiting the 60 days you still haven't recieved it yet.
You would also want to ensure:
- You have the annual (yearly) Creative Cloud plan
- You log into the Creative Cloud website from within 3 of the Adobe Touch Apps from the tablet using your Adobe ID associated with your membership
If all this looks correct and you don't recieve an email after the 60 days, send me a private message and I'll ensure you get it.
-Dave

Hi, i purchased and downloaded the lr6 desktop app (update), and used my serial number from the email from adobe but it said it was only eligible for lr5. thanks, rich

hi, i purchased and downloaded the lr6 desktop app (updating from lr5, paid 80. for the update), and used my serial number from the email from adobe sentbut it said it was only eligible for lr5. thanks, rich

If you purchased an upgrade from LR5 to LR6 then after you enter your LR6 serial number, you will need to enter your LR5 serial number, unless LR6 finds LR5 on the computer. This also assumes that you've purchased the perpetual license of both LR5 and LR6, not a cloud license for LR5 which doesn't use a serial number for licensing. If entering a LR6 then LR5 serial number into LR6's serial-number area isn't working, then is there something special about the LR5 that would make it ineligible for an upgrade?

Why have I received an email from Adobe telling me my subs about to run out?

Why have I received an email from Adobe telling me my subs about to run out? I bought a Creative Cloud sub for a whole year about a month ago - with auto renewal too. I went back and checked my account with Adobe. That all seems to be in order. Why have I got an email telling me I have till 10 June 2012 before the sub runs out?

I too have received this email and one telling me my trial software expires in 2 days. I checked and yes, again I'm showing trial software though AAM shows the creative cloud copy downloaded and installed. I was unable to reach anyone within 20 minutes of hold at Adobe customer support phone but was able to speak to someone named Karal on chat. Karal told me that Adobe would look into the matter and get back to me. When I asked for a case number I was told one would be sent to me after the chat. I'm still waiting.
There are numerous problems with the Adobe Creative Cloud as everyone knows. What we need to keep in mind when dealing with Adobe Creative Cloud is that we are all BETA testers for this new type of service. Adobe was and is unprepared to service the Creative Cloud at this time but I can't believe they are not working to resolve the problems. Will some customers get "screwed" over during this BETA testing period? Of course. You have to expect that you will and take it with a grain of salt. Let's face it there really isn't another option to Ps/Dw/Lr/Acrobate is there? No, so let's calm down and try to help each other. The poor souls on the other end of Customer Support are just as lost and confused as we are..it's not their fault and they have no power or resources to fix the overall problems.
I can tell you what I’ve done for the company I work for since I recommended the cloud and obviously it was not a good choice for us at this time,
On 6/9 we will cancel the subscriptions to the cloud unless I find that the individual software will not recieve maintenance updates as is now the current rumor.
We will upgrade our individual software packages with the upgrade option and request CD backups.
We have contracted with DropBox for a 500mg box. I really like this service so far.
I’m hoping this puts me back in good status with the boss and the graphics department as everyone will get what the need to work without the limitations of the cloud and without me spending hours each day trying to figure out support issues.
Remember if you can live through the next 6 to 10 months the Creative Cloud will probably be a great thing. If not, bail now and come back when it's ready for "prime time". As we use to say in my RANGER days. "Suck it up soldier; this is what we train for!"

Email from Adobe to verify my email address

Adobe already knows my email address.
Why would I get a email from Adobe requesting me to verify my email address. Asking me to copy a very long link to paste in my browser. I can not copy/paste the link her either.
this is how it starts https://adobeid-na1.services.adobe.com/renga-idprovider/pages/evp?state=d511i and goes on forever
Is this from Adobe or a scam?
Barbie

The partial link you posted definitely goes to an Adobe server.
To determine if the email message indeed originates from Adobe, check the IP address it was sent from in the email headers.
[topic moved to Forum Comments forum]

Is the email that appears to be from Adobe and advising of a free upgrade being available a legitimate email from Adobe?

is the email that appears to be from Adobe and advising of a free upgrade being available a legitimate email from Adobe?

And what mail? Without seeing a screenshot and other info nobody can say anything.
Mylenium

Got an email stating my account was deactivated, but I checked AdobeSend online and my account is OK, no payment necessary. Was this a legitimate email from Adobe or has AdobeSend now been hacked?

Got an email stating my account was deactivated, but I checked AdobeSend online and my account is OK, no payment necessary. Was this a legitimate email from Adobe or has AdobeSend now been hacked?

I'll contact you privately for additional information.

Email from Adobe: "Your Adobe ExportPDF subscription has been cancelled". I did not cancel it.

email from Adobe: "Your Adobe ExportPDF subscription has been cancelled". I did not cancel it. I was charged and it wants me to renew. I paid already and I never cancelled it. How do I get this subscription to work without paying AGAIN

Hi Tom,
I see that is was canceled back in August. Would you please Contact Customer Care via Chat or phone, so that an Customer Care agent can help you get this straightened out.
Best,
Sara

Strange email from Adobe - DPS Single edition

I recieved the following strange message from Adobe :
You have used all the .folio downloads purchased as part of your Digital Publishing account. It is important that you purchase another .folio download bundle immediately to ensure no disruption in fulfillment of your content."
This regarding my purchase of single edition license few months ago. is there a limit on the number of downloads of a single edition license ?

I have the same email! I have a monthly PROFESSIONAL DPS suscription but just have used single edition in the viewer biulder!!!!! What hapennsss???? I have never used my folio downloads. Actually yesterday before DPS becomes on mantainance y see all my folio downloads avilable, two hours latter i got this email and all my folio downolads were on 0!!!! This is a joke??? It's impossible!
Please help!

Not receiving email from Adobe forums

Hi all.
I am a member of Adobe's forum and I do not receive any notifications about the posts I have subscribed to. I receive instant notification emails from every other forum I subscribe to but not Adobe's. I was told that maybe my ISP has a filter but I get all their other emails, just not the forum ones. Sounds like BS to me.
I was told to add their address to a white list.
Anyone have any suggestions?

You might get an answer here, but I think it's a question for the Adobe Forum. Since you are receiving your other mail, it doesn't seem like a Mail or ISP problem.

I am getting weird and strange language emails from Adobe, why?

I receive e-mails from adobe in a language I can not understand.
Why do I get e-mails in Chinese??
I dont speak Chinese.
Unless Adobe tells me that those e-mails are not from Adobe,
See Image.

Thanks @justbingit,
I wasnt aware that my account was set to Chinese. I dont even know where to set that.
For my IP address: It allegedly changes all the time, according to my internet provider.
I am already fed up with that provider because the line doesnt seem to be dedicated.
Beaides: Once I tried to register at a German forum and they told me I could not register from here because my IP address was known for apamming, so a German anti spam bot blocked it.
I have never ever sent out spam. Well, once I received spam from myself. It turned out that someone had hacked my yahoo account.
Unfortunately I have to wait until next year to change my internet provider. Hope the situation will get better after I have changed.
justbingit wrote:
Hi Eireannsg1,
We are getting ready to celebrate American Thanksgiving here so our responses might be a bit delayed!
That said, your account was indeed set to Chinese (Traditional). I've now changed it back to English.
Regarding the language setting on the mainpage, are you using a different IP address computer each time you're logging in? Based on your geographical location, you might not be able to select German.
Thanks,
Bing

Email from adobe?

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