Email notifications but no responses

I received 4 emails indicating that responses had been posted to one of my forms, but the form showed no responses. This was at a time when my contract renewal was due and Adobe didn't have a current credit card on file. I updated the credit card information as soon as I received the notice, but none of the four responses ever appeared on my form. If the form was deactivated due to lack of payment, it seems the user should have gotten a message to that effect rather than just accepting their information and throwing it away. Are the responses lost forever?

Josh, I have confirmed that it’s the correct form. I only have one account, so I know I was logged in to the right one. The notification emails were sent out on August 14th at 9:32am, 10:55am, 11:03am, and 11:23am. I looked at the form within just a few minutes of receiving the emails and found no entries.
The same form now shows 2 responses, but when I look at them, there’s one with data and a second one with no data at all – just a date of yesterday at 4pm. I don’t know if a user can submit a form with no data at all, but that’s how it appears.
I’m concerned that we’re losing data. I’d appreciate your help in tracking down what’s going on.
Thanks,
Pat Resende
Office Manager
East Shore Unitarian Church
12700 SE 32nd Street
Bellevue, WA 98005-4317
(425) 747-3780
[email protected]

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Please remember to:
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receiving email in Yahoo

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Email notifications but no responses

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