Email Order concern

I am concerned that I have received the email below for an order on my phone line that I have not placed!!! (I have crossed out the actual VOL ref)
What could have happened here and what should I do??
    My BT    Help
We're all done
Your order number is:
VOL012-xxxxx
Hello Mr. Gilbert,
Now ready for you:
Unlimited Anytime Plan add-on
You can now make as many calls as you like to UK landlines every day - as long as they don't last more than one hour. (Just hang up and redial to stop going over an hour and having to pay.) By 'UK' we mean numbers beginning 01, 02 and 03 (not the Channel Islands).
You can also make calls to 0845/0870 numbers at no extra cost. (But if you use 1,000 minutes or make 150 calls a month, you'll have to pay for any extra minutes or calls from then on.)
Your plan excludes calls to dial-up internet and indirect access numbers. Indirect access numbers are numbers you might call to get a lower rate - you call them first, then they connect you. There are a few more exclusions at www.bt.com/packages/terms
Find out more at www.bt.com/callingplans
Calls to 0871 numbers will cost no more than 10.2p a minute, plus a 13.1p (13.87p from 5 January 2013) set-up fee. Calls to 070 numbers will cost no more than 51p a minute, plus 51p set-up fee. See www.bt.com/personal/pricing
Need some help?
Go to www.bt.com/help
Thanks for choosing BT
Warren Buckley
Managing Director, Customer Service
Please don't reply to this email - it's been automatically generated by our computer. If you need to get in touch, go to www.bt.com/contact
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© British Telecommunications plc 2012.
We're registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000).
All this information was correct on the date we sent this email. See our terms and conditions

Hi dgilbert2,
Can you send us your details and we'll check this for you?
You can get our "Contact us" link by clicking on my username.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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