EMOD Campaign Response History

Can someone clarify the difference between these metrics?
# of responders
# of responses
# of open responses
I've been thru the help text but can't find a good explanation as to why use one over another.

# of responders - The number of campaign 's recipients who responds to the email.(It is EMOD specific.It does not include the customised response in Ondemand UI)
# of responses - The number of responses sent by campaign's recipients
# of open responses - The number of responses for which the response type is 'message opened'.

Similar Messages

  • Campaign Response History

    Hello,
    we built an analytic of campaign recipients to a campaign
    with the account fields of the recipient and a prompted campaign ID.
    Now we have the problem that there are recipients in the
    "Campaign Response History" that are not any more in the Campaign. (deleted a week ago)
    Is it possible to drop this recipients out of the list. (filter criteria, special field etc.)
    Help would be great.
    Thanks,

    Hi,
    your Q is not clear, do you mean you build a report in analytics with campaign recepient list, account field of those recipients and a campaign id being prompted in the report, if this the Question,
    is the campaign details deleted from S_Camp_con table ? else is any archive not maintained rather than mainly depending on base table ? .
    If you want to want to drop the list of recipient, you would have segmented the list of recipient based on a criteria and created a segment in Segmentation. So, in analytics table (OLAP) you can customize by filtering or make them inactive for time being else delete it if its OK for you ( if your company permits) them from the respective OLAP table.
    Hope this helps you.

  • Report on campaign response

    Hi All,
    There was a campaign launch at beginning of month, and now we are trying to do analysis on the campaign response. We have a field at contact level called Subsegment which can have values like Experienced RIA, Inexperienced Stock Broker etc. Now, I need to develop a report that would give a count of click through, open response, opt out, hard bounce and also their % based on sub segment field. I am able to develop report with count of click through, open response, opt out, hard bounce but when I develop a field with formula as (Metrics."# of Click Through"/Metrics."# of Recipients")*100 and put this field in pivot table, I get all erroneous data. The formula gives me all weird values, it display 0 then there should be 15 etc.
    Can anybody please help in indentifying what wrong am I doing.
    Thanks in Advance,

    Hi All,
    Never Mind Guys, i figured it out, i had to cast the data type as float to get the desired output, the system was orginally converting everything into integer and that's why i was getting weird results.
    Thanks,

  • CRM 2013: missing conversion of activities to campaign responses

    Hi!
    Recently we upgraded from CRM 2011 to 2013 and now I am looking for a functionality, which I am quite sure was there in 2011: in a campaign I can distribute a campaign activity and get a number of activities of a certain type depending on the channel I selected
    in the campaign activity (e.g. phone call). When I now process these activities and call the potential customers, I want to track their responses in CRM using the campaign response entity. But what I am missing now is a way to directly convert the activity
    into a campaign response. I seem to remember that there was a button for this in CRM 2011, but I can't find this button in CRM 2013. Does anybody now abaout this?
    Best regards
    Daniel

    Vasavi,
    Thanks for your reply! You mean I can NOT convert a phone call to a campaign response? But why?
    You are right regarding the activity with 'letter' as channel, I can promote that to a response.
    Is there no way to activate this same functionality for phone calls? I am quite sure that it worked in CRM 2011. Is there someone at Microsoft randomly picking functions and deactivating them for new releases? I can't see any logical reason why one should
    not promote a phone call to a response - I call people and most of them give me responses...
    Regards
    Daniel

  • Campaign response - email campaign

    Hi friends,
    I have this question regarding the campaign functionality - campaign response in CRM 5.0
    when we customize our mailform and select the tracking option track via target site (++), we give a particular URL.
    as per my understanding when the reciever clicks this URL the response is monitered and displayed at the destination -
    CRM marketing > marketing planning and campaign management > display marketing contact list.
    at this destination there is a head no. of accesses per Business Partner and the responses are monitered here.
    Now in our project scenario if we test this functionality in the above explained manner the no. of accesses do not change even after the process cycle is completed.
    Is there an external  response recorder that needs to be installed or SAP has an inbuilt recorder which needs to be configured.
    Please respond considering the above campaign scenario or if response monitering is possible in an alternative manner.
    thanks and regards
    NITIN SEHGAL

    Hi Shankar,
    Here are the answers to your question.
    1) I tried doing it the similar way but i have one confusion do i actually need to add ++ after the url or to type the url and choose the tracking via target site (++) option?
    The standard way of adding this Tracking Id is (Assuming you have created a Text Node which is of the type HTML) You click on the Maintain URL Button, Enter the URL, Enter the descp of the URL that you want to show as on the Personalized Mail Form when sending to the BP, Then select the option Tracking via target site (++) and confirm.
    Once you do this the tracking "++" is already added to that URL that you have mentioned.There is no need to add ++ again at the end of the URL.
    2) second thing is the response id option. when i choose the insert response ID option in the mail form, there is no change in the mailform will you please assist how to actually insert this response ID and what is the meaning of :
    Prerequisites
    You have created the text node in which the response code is to be included
    The above pre-req tells that in order to insert a response code you need a text Node while creating the Mail Form.
    There are some issues with this response id and SAP has provided some notes to fix them.Please check SAP Note 1015215 and if this does not fix the issue then i would recommend you to get in touch with SAP.
    Hope this helps!
    Regards,
    Naveen

  • Inbound Activity not getting created with Campaign Response

    Dear Experts,
    I am working in a scenario where we are using Campaign Automation for sending Email Survey to business partners.
    Mails are reaching the BPs, survey response also coming to the survey tables, But the Inbound activity is not getting created in the system.
    I am using standard Transaction type ''0000'' for inbound activity. . which is ''Appointment'' and Category type ''Date'',  direction  ''inbound''
    The Action profile for this activity is Campaign_Automation_Activity. . .
    I have done questionnaire determination is customizing too.. .
    Am I missing a something??
    Some linking of this Activity with Campaign element?
    Please suggest!!

    Hello Naresh,
    Thanks for the reply, but can u explain me in details.
    1. I am using the MKTCA PBO n PAI,
    2.I have checked the BAdI CRM_SVY_MKTCA_PAI and checked the Transaction type ''0000'' hardcoded, so using the same Transaction type,  the Category is hrdcoded as ''002''
    3. Transaction type ''0000'' is active.
    Please suggest?

  • Campaign Response tracking

    Hi All,
    How can we track responses from an Email based survey campaign in CRM 7.0 campaing automation? 
    I am using Mail form to send a survey to an target group and would like to track the responce for all the BP's. We can do it using Response ID in mail form? If yes, what all setting / config we need to use response ID functionality?
    Thanks,
    Nitin

    Hi Nitin,
    Following are thesteps to track response for mail sent through a campaign,
    1. Generate URL for Survey and insert the Survey URL in Mail form.
    2. While inserting the Survey URL system gives you 3 option to select
         a. track via target site (used for URLs generated in SAP CRM)
         b. track via intermediate site (used for external URLs )
        c.  Without tracking. (if no tracking is required)
    3. Choose Option a. via target site to insert the Survey URL in mail form
    4. Assign the mail form and target group to a Campaign and execute.
    5. On getting response to Survey we can get response details through two standard reports Marketing Cotact List and Marketing Contact Summary based on the campaign.
    Regards
    Mallikarjun

  • Large campaigns - Most efficient way to handle - Not using EMOD

    We're using CRMOD but not EMOD for our marketing campaigns. We are not using CRM for B2B but rather for B2C.
    We have direct mail campaigns that we send to 200,000 of our contacts, eNewsletters send to about 800,000 contacts (using Interspire). We have not been doing this using CRM before.
    I would like to know the best approach to:
    1) Pull out these records from CRM (identify the contacts according to marketing targets) - the limit on the analytics would only allow me to extract that information if I enter criteria to segment my contacts in smaller chunks, e.g. by State / Province. The Segmentation Wizard could be used with smaller chunks less than 50,000. Any other methods available?
    I used the Wizard for a test and got a segment with few records for which I updated CRM with Campaign Recipient record with status 'Sent'.
    2) Sometimes when we hire a company to do our direct mail campaign, our addresses are being verified for change of address. The company we hire then sends back our file with updated addresses. How can we import just the change of address for let's say 35,000 records? In Admin / Data Import, importing addresses does not seem to be available
    3) Import responses into CRM (I did some testing by entering campaign recipients and set the status to 'Message Opened' & Delivery Status to 'Opened' (both using Wizard segment update and also using the user interface) but when I try to pull the #s in Analytics (Campaign Response history) I see the following metric being populated:
    - # Recipients
    but not:
    - # of responders
    - # of Responses
    - # of open responses
    - Avg days to respond
    My questions here are:
    - How on earth do prep my data so that these fields populate? Are they strictly reserved for EMOD?
    - What's the best approach to load 200,000 reponses back into CRM?
    - Is such large volume for campaign recipients and responses going to impact our performance? If so, what approach would be recommended to improve that?
    4) Are the # opt ins, opt outs, global opt ins and global opt outs only available for EMOD or can they be used if another marketing email system is used? If we can use, how can we best load into CRM for large numbers?
    5) Documentation on Metrics is hard to find... Anyone can tell me what fields are involved in the Campaign Responses metrics and the criteria that would impact the metrics?
    Thanks. I know that it is lots of questions but we are new at integrating our marketing campaign efforts into CRM and find that with large numbers, unless one knows the best approach to handle them, one can also impact the system performance greatly.
    Nathalie

    Afternoon,
    1) I would create reports that have filters that segment into smaller chunks and extract them into csv format. Once you have this information into the contacts that you want to use then you can use the bulk data load process.
    2) This information is available for reporting please make sure you you have given access to this information within the profile as well as the layout type is not read only.
    3) this information is viewable within my reporting (Campaign Response History)
    My questions here are:
    - How on earth do prep my data so that these fields populate? Are they strictly reserved for EMOD?
    -----Make the system auto create these values on creation.
    - What's the best approach to load 200,000 responses back into CRM?
    -----Web services
    - Is such large volume for campaign recipients and responses going to impact our performance? If so, what approach would be recommended to improve that?
    -----No this should have no impact at all.....
    4) You would have to import the data from the other mail program to the CRM and EMOD, you could perform this through Data loads back into the CRM.
    5)I believe i have read some of this information though help somewhere i would suggest looking around on help for EMOD.

  • EMOD HELP- analytics on campaign recipient metrics

    Hi,
    I have sent a Campaign out to 27k customers on the 19th January (first time EMOD user).
    I need to create reports and analyses based on recipient metrics. So far, I have loaded a report using the Campaign Response History in CRM Reports and downloaded this into excel. What I am trying to find out is how many out of the 27k have received the email (delivered) and how many have bounced back.
    1. Firstly I'd like to undertand what exactly do # of Recipients, # of Recipients, # of Hard Bounces, # of Open Responses, # of Responders, # of Responses, mean? So far I have figured out that soft + hard + open = # responses. Not sure if that is correct?
    2. Some lines show blank in the count of # recipients, #responses etc... however there is an email address in the appropriate column. Has the email been sent or not? Has it been delivered? How can we make sure?
    3. Then, looking at the 'Email' columns in my excel spreadsheet (this is who we sent the campaign to), it looks like some email addresses are missing (blank) however they are in CRM? Has the campaign been sent or not?
    4. I'd also like to understand some individual lines reading as:
    # recipient: 44
    # soft bounces: 0
    # hard bounces 15
    # responders 28
    # responses 35
    # opened 20
    email address: [email protected]
    Is all of this for just 1 single email? Does this mean that the email was sent multiple times to just one single address? Why do the # recipients show 44?
    5. Why do some lines show responses metrics if the email is blank?
    6. On the overall campaign, how can I accurately measure the number of emails that have been sent and delivered?
    Any answer to these questions would be great - sorry I know there are loads of questions.
    Kind regards
    Carine

    Carine, here is my response:
    1) See below for definitions.
    2) All email recipients who have an email address and who do not have the Never Email flag checked are Sent an email. Whether they receive it or not is not always known. See below for explanation of why we don't always know if an email was received.
    3) I'd have to see the report to understand what you are describing.
    4) # of Recipients - Count of Campaign Recipients
    # of Responses - Count of All Campaign Responses (Opt in to List, Opt out from List, Global Opt-out, Global Opt-in, Click-through on trackable url, opened email with images turned on)
    # of Responders - Count of All respondents for a campaign (how many recipients clicked something?)
    # Hard Bounces - Count of responses where response type equal to ‘Hard Bounce’
    # Soft Bounces - Count of responses where response type equal to ‘Soft Bounce’
    # of Open Responses - Count of responses where response type equal to ‘Message Opened’
    # of Click Through - Count of responses where response type equal to ‘Click-through’
    # of Opt Ins - Count of responses where response type equal to ‘Opt-in’
    # of Opt Outs - Count of responses where response type equal to ‘Opt-out’
    # of Global Opt Ins - Count of responses where response type equal to ‘Global Opt-in’
    # of Global Opt Outs - Count of responses where response type equal to ‘Global Opt-out’
    If your report was set up to report on one email campaign, then this is what the metrics are reporting on.
    5) I'd have to see the report to understand what you are describing.
    6) The recieving email server does not always tell EMOD that a message was received. If the email contained the Track Message Open tag, and the recipient receives html email and has images turned on, then EMOD will get notified that this email was opened. Otherwise, EMOD does not know if the message was opened or not (unless the recipient clicked something).
    Hope this helps.

  • EMOD HELP- understanding campaign recipient metrics - need emod pro

    Hi,
    I have sent a Campaign out to 27k customers on the 19th January (first time EMOD user).
    I need to create reports and analyses based on recipient metrics. So far, I have loaded a report using the Campaign Response History in CRM Reports and downloaded this into excel. What I am trying to find out is how many out of the 27k have received the email (delivered) and how many have bounced back.
    *1.* Firstly I'd like to undertand what exactly do # of Recipients, # of Recipients, # of Hard Bounces, # of Open Responses, # of Responders, # of Responses, mean? So far I have figured out that soft + hard + open = # responses. Not sure if that is correct?
    *2.* Some lines show blank in the count of # recipients, #responses etc... however there is an email address in the appropriate column. Has the email been sent or not? Has it been delivered? How can we make sure?
    *3.* Then, looking at the 'Email' columns in my excel spreadsheet (this is who we sent the campaign to), it looks like some email addresses are missing (blank) however they are in CRM? Has the campaign been sent or not?
    *4.* I'd also like to understand some individual lines reading as:
    # recipient: 44
    # soft bounces: 0
    # hard bounces 15
    # responders 28
    # responses 35
    # opened 20
    email address: [email protected]
    Is all of this for just 1 single email? Does this mean that the email was sent multiple times to just one single address? Why do the # recipients show 44?
    *5.* Why do some lines show responses metrics if the email is blank?
    *6.* On the overall campaign, how can I accurately measure the number of emails that have been sent and delivered?
    Any answer to these questions would be great - sorry I know there are loads of questions.
    Kind regards
    Carine

    Carine, here is my response:
    1) See below for definitions.
    2) All email recipients who have an email address and who do not have the Never Email flag checked are Sent an email. Whether they receive it or not is not always known. See below for explanation of why we don't always know if an email was received.
    3) I'd have to see the report to understand what you are describing.
    4) # of Recipients - Count of Campaign Recipients
    # of Responses - Count of All Campaign Responses (Opt in to List, Opt out from List, Global Opt-out, Global Opt-in, Click-through on trackable url, opened email with images turned on)
    # of Responders - Count of All respondents for a campaign (how many recipients clicked something?)
    # Hard Bounces - Count of responses where response type equal to ‘Hard Bounce’
    # Soft Bounces - Count of responses where response type equal to ‘Soft Bounce’
    # of Open Responses - Count of responses where response type equal to ‘Message Opened’
    # of Click Through - Count of responses where response type equal to ‘Click-through’
    # of Opt Ins - Count of responses where response type equal to ‘Opt-in’
    # of Opt Outs - Count of responses where response type equal to ‘Opt-out’
    # of Global Opt Ins - Count of responses where response type equal to ‘Global Opt-in’
    # of Global Opt Outs - Count of responses where response type equal to ‘Global Opt-out’
    If your report was set up to report on one email campaign, then this is what the metrics are reporting on.
    5) I'd have to see the report to understand what you are describing.
    6) The recieving email server does not always tell EMOD that a message was received. If the email contained the Track Message Open tag, and the recipient receives html email and has images turned on, then EMOD will get notified that this email was opened. Otherwise, EMOD does not know if the message was opened or not (unless the recipient clicked something).
    Hope this helps.

  • Campaign Metrics - # Bounces Switched?

    Hi -
    We have sent out several campaigns and are now reporting on them.
    The metrics seem to be mixed up on the subject area.
    The campaign was sent out 2/3/2011
    The receipent data on the campaign object shows delivery status of 8 hard bounces and 1 soft bounce as of 2/7/2011
    The dates are important since the report is 24 hours delayed......
    When we run our report using metrics from the Campaign Response History subject area - no formulas, just pulling Metrics."# of Soft Bounces and Metrics."# of Hard Bounces"
    the results are SWITCHED. I have tried to change teh aggregation rule from default to sum, just to check. No pivot tables are being used...just straight values.
    Does anyone know if this is really a bug or what else might be happening??
    Thanks,
    Ann

    Hi Ann,
    If you are sure you are seeing an error in the data, please enter an SR with Oracle Support.
    Thanks!

  • Report on Campaign-Recipients.

    Hi,
    Im trying to track the no of contacts who attended campaign,received the campaign invite & who declined/did not attend the campaign. Also from the no. of contacts who attended the campaign, how many actually got converted to leads.
    Help required to build this kind of analysis.

    Use Campaign Response history report to get your no contacts who responded/attended etc. For the 3 converted to Leads have a look at the out of the box reports as a few of those have that written into them already.
    cheers
    Alex

  • Need a report on delivery status and response status for capaign recipients

    hi, i need to make a report on delivery status and response status for capaign recipients but cannot find them in the campaign subject area nor the campaign response subject area, any idea?
    thanks

    Correct the Campaign Response History is the report you are looking for. The fields that may be helpful to you are.
    Response status - This shows message opened, click-thru's, opt outs etc
    Delivery status - Hard bounce, soft bounce etc
    To get more details from the above results add the following.
    Response type - This will show the URL that was clicked on a click-thru in case you have multiple links tracked in one email. It will also show the reason for hard bounces. This is important because not all hard bounces will trigger the "Never Email" flag to be checked. This occurs for emails with the bounce statuses of Bad Address,
    Address Moved or Unknown Address only.

  • Campaign Recipient List

    Hopefully this is a silly question: Say I've successfully done an import to associate Contacts with a Campaign. When I look at the campaign, it shows the three contacts I've just associated. I can't figure out how to generate and export a list of contacts who are associated with the campaign. It's not even available in Analytics. I've tried:
    1. Contact list: Select "Campaign External ID". I could populate this in each Contact record who is a recipient, but then each contact will only appear in the last campaign for which this was done.
    2. Nothing available in Analytics
    3. No way to export the list of Recipients from within the Campaign module
    Is there a simple way to do this? Thanks!

    I see it now - "Campaign Response History". Thanks! I'm going to use the Excel version today since the Analytics database won't have my data until tomorrow.

  • Recipient List Layout on Campaign

    We would like to add the email address (es) to the recipient layout list. I don't see anyway to add fields only rename. Is this possible?

    Hi !
    I'll suggest to display a custom report on the campaign layout as a web applet. It will allow you to display all the fields that are allowed on a Campaign Response History report, in the Campaign recipient section.
    First create your report on Campaign Response History and select every columns you want to display.
    Add a filter on the Campaign ID (is prompted)
    Create a web applet on the campaign entity and put the URL of your repmort and the parameters with the campaign ID.
    Hope this will help, feel free to ask more !
    Max

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