Report on Campaign-Recipients.

Hi,
Im trying to track the no of contacts who attended campaign,received the campaign invite & who declined/did not attend the campaign. Also from the no. of contacts who attended the campaign, how many actually got converted to leads.
Help required to build this kind of analysis.

Use Campaign Response history report to get your no contacts who responded/attended etc. For the 3 converted to Leads have a look at the out of the box reports as a few of those have that written into them already.
cheers
Alex

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Oracle Obiee - Send Obiee reports to multiple recipients

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Report on campaign response

Hi All,
There was a campaign launch at beginning of month, and now we are trying to do analysis on the campaign response. We have a field at contact level called Subsegment which can have values like Experienced RIA, Inexperienced Stock Broker etc. Now, I need to develop a report that would give a count of click through, open response, opt out, hard bounce and also their % based on sub segment field. I am able to develop report with count of click through, open response, opt out, hard bounce but when I develop a field with formula as (Metrics."# of Click Through"/Metrics."# of Recipients")*100 and put this field in pivot table, I get all erroneous data. The formula gives me all weird values, it display 0 then there should be 15 etc.
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Sending reports to various recipients using a data field on the report

Hi,
I am currently running Crystal Reports Server 2008 with SP 3 applied.
I was wondering if this was possible.
I have a report that I would like to be sent to an email address field on the table that the report runs from. Fields are something like this:
Amount Due, Invoice #, Client's email address, Date
What I would like CRS to do is send out emails depending on what's on the table. Obviously I would need the server to send out the report to a particular client with only the records that should be for them.
I, for some reason, thought there was an ability to add a field from the report on the email itself using brackets or some sort of variable but I'm not sure if this is true.
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You can use Publications for that. As far as I know this should be supported natively in CRS 2008 with SP3.
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http://www.sap.com/solutions/sap-crystal-solutions/information-infrastructure/sapcrystalserver/featuresfunctions/index.epx
You have to have CALs (concurrent access licenses) though.
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Crystal Reports Publication fails when using dynamic recipients

Hi experts,
We are facing a problem related with the BOE 3.1 Dynamic recipients Publication.
We have created a Publication with just one Crystal Report based on a MDX Query. We send the report in PDF format to email destinations
Dynamic recipients are defined in a WebI report pulling data from a BW query universe. We can display the email, user ID, Use Name and other fields we would like to use as dynamic parameters.
Server side trust seems to be configured (is there any way to test it is properly configured?).
The Publication is working fine with enterprise recipients (which have SAP BW account), and each recipient receive its PDF by email.
When we execute same report with dynamic recipients without selecting dynamic personalization parameters it is working fine. But when we select one dynamic parameter (which is coming from the WebI report we use for dynamic recipients) eg: Profit Centre, the Publication fails and we get a Database Connector error:
2011-02-14 08:53:25,275 ERROR [PublishingService:HandlerPool-13] BusinessObjects_PublicationAdminErrorLog_Instance_31036 - [Publication ID # 31036] - Scheduling document job "P&L" (ID: 31,051) failed: Error in File ~tmp191067bfa343ff0.rpt: Database Connector Error (FBE60502) [1 recipients processed.]
How can a dynamic parameter affect on the Database Connection?
Does anyone have an idea about what could be wrong?
Thanks!

Ino, what do you mean for "technical name or the member unique name"? Are you talking about the SAP User name? So in the dynamic recipients we can find these parameters:
- Recipient Identifier (required):
- Full Name:
- Email:
In the Recipient Identifier I should refer to a SAP user?
Dynamic recipients option is working for same recipients. The problem appears when I assign one parameter to a field coming from the dynamic webi report.It fails with the previously detailed error. This parameter assignment seems to be causing the Database Connector error.
Message in CMC:
2011-02-14 17:00:25,590 ERROR [PublishingService:HandlerPool-24] BusinessObjects_PublicationAdminErrorLog_Instance_31594 - [Publication ID # 31594] - Scheduling document job "B1 - P&L" (ID: 31,603) failed: Document for recipients {BD1~500/EVER} failed: Error in File ~tmpa0067c160f93d0.rpt: Database Connector Error Document for recipients {EVER, JOHNDOE} failed: Error in File ~tmpa0067c160f93d0.rpt: Database Connector Error Document for recipients failed: Error in File ~tmpa0067c160f93d0.rpt: Database Connector Error (FBE60502) [4 recipients processed.]
Error in the Adaptive jobserver trace does'nt give more details:
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Failed to retrieve data from the database.
Failed to export the report.
Error in File ~tmpa0067c160f93d0.rpt:
Database Connector Error]. Localized error string is [Error in File ~tmpa0067c160f93d0.rpt:
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Report using narrative to filter another report

I am trying to build a report that will be embedded in the campaign object. I want the report to display the campaign recipients for the campaign record, using detailed inforamtion from the contact record.
I have built a report that contains the relevant contact data that needs to be displayed.
I have built a second report that will be embedded in the campaign record that has a column displaying the contact id of the campaign recipients. The report will have a filter for campaign id 'is prompted' but for testing I have hard coded a campaign id with a total of 469 campaign recipients.
I have included a narrative in the layout. The report correctly displays, however the prompt does not seem to work. All contacts are included in the report, rather than the 469 contacts limited by the campaign ID filter.
The narrative I have used is
<iframe src=https://secure-ausomxxxx.crmondemand.com/OnDemand/user/analytics/saw.dll?Go&Path=%2fusers%2fanqa-djlqt%2fCampaign+Recipient+-ContactInfo&Options=&Action=Navigate&p0=1&p1=eq&p2=Contact.%22Contact+ID%22&p3=@1 frameborder =0 width="100%"></iframe>
Rows to display is set to 1
Earlier attempts I included a contact id is prompted filter on the report included in the narrative, however that brings back one value only. I can change the rows to display to 5 for example, however it gives me 5 contacts in separate reports rather than a list report.
Any help would be great.

Hello Mel,
My understanding is that you are trying to display the contact and their details for the particular campaign. Since these details are not available in the Campaign Subject Area you are using the narrative view.
I would suggest you can use the Contact Subject area to populate the campaign id and campaign name along with the Contact details and embed this report in the Campaign page by prompting the Campaign Id.
Let me know if this works else please explain the requirement once again and I would be able to help you.
Regards,
Paul Swarnapandian

Large campaigns - Most efficient way to handle - Not using EMOD

We're using CRMOD but not EMOD for our marketing campaigns. We are not using CRM for B2B but rather for B2C.
We have direct mail campaigns that we send to 200,000 of our contacts, eNewsletters send to about 800,000 contacts (using Interspire). We have not been doing this using CRM before.
I would like to know the best approach to:
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but not:
- # of responders
- # of Responses
- # of open responses
- Avg days to respond
My questions here are:
- How on earth do prep my data so that these fields populate? Are they strictly reserved for EMOD?
- What's the best approach to load 200,000 reponses back into CRM?
- Is such large volume for campaign recipients and responses going to impact our performance? If so, what approach would be recommended to improve that?
4) Are the # opt ins, opt outs, global opt ins and global opt outs only available for EMOD or can they be used if another marketing email system is used? If we can use, how can we best load into CRM for large numbers?
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Nathalie

Afternoon,
1) I would create reports that have filters that segment into smaller chunks and extract them into csv format. Once you have this information into the contacts that you want to use then you can use the bulk data load process.
2) This information is available for reporting please make sure you you have given access to this information within the profile as well as the layout type is not read only.
3) this information is viewable within my reporting (Campaign Response History)
My questions here are:
- How on earth do prep my data so that these fields populate? Are they strictly reserved for EMOD?
-----Make the system auto create these values on creation.
- What's the best approach to load 200,000 responses back into CRM?
-----Web services
- Is such large volume for campaign recipients and responses going to impact our performance? If so, what approach would be recommended to improve that?
-----No this should have no impact at all.....
4) You would have to import the data from the other mail program to the CRM and EMOD, you could perform this through Data loads back into the CRM.
5)I believe i have read some of this information though help somewhere i would suggest looking around on help for EMOD.

EMOD HELP- analytics on campaign recipient metrics

Hi,
I have sent a Campaign out to 27k customers on the 19th January (first time EMOD user).
I need to create reports and analyses based on recipient metrics. So far, I have loaded a report using the Campaign Response History in CRM Reports and downloaded this into excel. What I am trying to find out is how many out of the 27k have received the email (delivered) and how many have bounced back.
1. Firstly I'd like to undertand what exactly do # of Recipients, # of Recipients, # of Hard Bounces, # of Open Responses, # of Responders, # of Responses, mean? So far I have figured out that soft + hard + open = # responses. Not sure if that is correct?
2. Some lines show blank in the count of # recipients, #responses etc... however there is an email address in the appropriate column. Has the email been sent or not? Has it been delivered? How can we make sure?
3. Then, looking at the 'Email' columns in my excel spreadsheet (this is who we sent the campaign to), it looks like some email addresses are missing (blank) however they are in CRM? Has the campaign been sent or not?
4. I'd also like to understand some individual lines reading as:
# recipient: 44
# soft bounces: 0
# hard bounces 15
# responders 28
# responses 35
# opened 20
email address: [email protected]
Is all of this for just 1 single email? Does this mean that the email was sent multiple times to just one single address? Why do the # recipients show 44?
5. Why do some lines show responses metrics if the email is blank?
6. On the overall campaign, how can I accurately measure the number of emails that have been sent and delivered?
Any answer to these questions would be great - sorry I know there are loads of questions.
Kind regards
Carine

Carine, here is my response:
1) See below for definitions.
2) All email recipients who have an email address and who do not have the Never Email flag checked are Sent an email. Whether they receive it or not is not always known. See below for explanation of why we don't always know if an email was received.
3) I'd have to see the report to understand what you are describing.
4) # of Recipients - Count of Campaign Recipients
# of Responses - Count of All Campaign Responses (Opt in to List, Opt out from List, Global Opt-out, Global Opt-in, Click-through on trackable url, opened email with images turned on)
# of Responders - Count of All respondents for a campaign (how many recipients clicked something?)
# Hard Bounces - Count of responses where response type equal to ‘Hard Bounce’
# Soft Bounces - Count of responses where response type equal to ‘Soft Bounce’
# of Open Responses - Count of responses where response type equal to ‘Message Opened’
# of Click Through - Count of responses where response type equal to ‘Click-through’
# of Opt Ins - Count of responses where response type equal to ‘Opt-in’
# of Opt Outs - Count of responses where response type equal to ‘Opt-out’
# of Global Opt Ins - Count of responses where response type equal to ‘Global Opt-in’
# of Global Opt Outs - Count of responses where response type equal to ‘Global Opt-out’
If your report was set up to report on one email campaign, then this is what the metrics are reporting on.
5) I'd have to see the report to understand what you are describing.
6) The recieving email server does not always tell EMOD that a message was received. If the email contained the Track Message Open tag, and the recipient receives html email and has images turned on, then EMOD will get notified that this email was opened. Otherwise, EMOD does not know if the message was opened or not (unless the recipient clicked something).
Hope this helps.

EMOD HELP- understanding campaign recipient metrics - need emod pro

Hi,
I have sent a Campaign out to 27k customers on the 19th January (first time EMOD user).
I need to create reports and analyses based on recipient metrics. So far, I have loaded a report using the Campaign Response History in CRM Reports and downloaded this into excel. What I am trying to find out is how many out of the 27k have received the email (delivered) and how many have bounced back.
*1.* Firstly I'd like to undertand what exactly do # of Recipients, # of Recipients, # of Hard Bounces, # of Open Responses, # of Responders, # of Responses, mean? So far I have figured out that soft + hard + open = # responses. Not sure if that is correct?
*2.* Some lines show blank in the count of # recipients, #responses etc... however there is an email address in the appropriate column. Has the email been sent or not? Has it been delivered? How can we make sure?
*3.* Then, looking at the 'Email' columns in my excel spreadsheet (this is who we sent the campaign to), it looks like some email addresses are missing (blank) however they are in CRM? Has the campaign been sent or not?
*4.* I'd also like to understand some individual lines reading as:
# recipient: 44
# soft bounces: 0
# hard bounces 15
# responders 28
# responses 35
# opened 20
email address: [email protected]
Is all of this for just 1 single email? Does this mean that the email was sent multiple times to just one single address? Why do the # recipients show 44?
*5.* Why do some lines show responses metrics if the email is blank?
*6.* On the overall campaign, how can I accurately measure the number of emails that have been sent and delivered?
Any answer to these questions would be great - sorry I know there are loads of questions.
Kind regards
Carine

Carine, here is my response:
1) See below for definitions.
2) All email recipients who have an email address and who do not have the Never Email flag checked are Sent an email. Whether they receive it or not is not always known. See below for explanation of why we don't always know if an email was received.
3) I'd have to see the report to understand what you are describing.
4) # of Recipients - Count of Campaign Recipients
# of Responses - Count of All Campaign Responses (Opt in to List, Opt out from List, Global Opt-out, Global Opt-in, Click-through on trackable url, opened email with images turned on)
# of Responders - Count of All respondents for a campaign (how many recipients clicked something?)
# Hard Bounces - Count of responses where response type equal to ‘Hard Bounce’
# Soft Bounces - Count of responses where response type equal to ‘Soft Bounce’
# of Open Responses - Count of responses where response type equal to ‘Message Opened’
# of Click Through - Count of responses where response type equal to ‘Click-through’
# of Opt Ins - Count of responses where response type equal to ‘Opt-in’
# of Opt Outs - Count of responses where response type equal to ‘Opt-out’
# of Global Opt Ins - Count of responses where response type equal to ‘Global Opt-in’
# of Global Opt Outs - Count of responses where response type equal to ‘Global Opt-out’
If your report was set up to report on one email campaign, then this is what the metrics are reporting on.
5) I'd have to see the report to understand what you are describing.
6) The recieving email server does not always tell EMOD that a message was received. If the email contained the Track Message Open tag, and the recipient receives html email and has images turned on, then EMOD will get notified that this email was opened. Otherwise, EMOD does not know if the message was opened or not (unless the recipient clicked something).
Hope this helps.

Campaign Response History

Hello,
we built an analytic of campaign recipients to a campaign
with the account fields of the recipient and a prompted campaign ID.
Now we have the problem that there are recipients in the
"Campaign Response History" that are not any more in the Campaign. (deleted a week ago)
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Hi,
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Help importing csv for birthday email campaign

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http://technet.microsoft.com/en-us/library/ee617253.aspx
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Best Regards,
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We have been bursting crystal reports using dynamic recipients (using crystal report as recipient file) to external email ids.
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http://scn.sap.com/thread/1846515
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A

Need to Build the report on Campagins and custom object 01

Hi All,
I am building the report on campaigns and customobject 01 ,But wen i build the report i was not able to get all the project ID that are associated to the campaigns.
The issue is when i pull the campaign id it wont fetches all the ID for customobject01 (becoz the relation is M:M)
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Regards

Report on Campaign-Recipients.

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