Campaign Response tracking

Hi All,
How can we track responses from an Email based survey campaign in CRM 7.0 campaing automation?
I am using Mail form to send a survey to an target group and would like to track the responce for all the BP's. We can do it using Response ID in mail form? If yes, what all setting / config we need to use response ID functionality?
Thanks,
Nitin

Hi Nitin,
Following are thesteps to track response for mail sent through a campaign,
1. Generate URL for Survey and insert the Survey URL in Mail form.
2. While inserting the Survey URL system gives you 3 option to select
     a. track via target site (used for URLs generated in SAP CRM)
     b. track via intermediate site (used for external URLs )
    c. Without tracking. (if no tracking is required)
3. Choose Option a. via target site to insert the Survey URL in mail form
4. Assign the mail form and target group to a Campaign and execute.
5. On getting response to Survey we can get response details through two standard reports Marketing Cotact List and Marketing Contact Summary based on the campaign.
Regards
Mallikarjun

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CRM 2013: missing conversion of activities to campaign responses

Hi!
Recently we upgraded from CRM 2011 to 2013 and now I am looking for a functionality, which I am quite sure was there in 2011: in a campaign I can distribute a campaign activity and get a number of activities of a certain type depending on the channel I selected
in the campaign activity (e.g. phone call). When I now process these activities and call the potential customers, I want to track their responses in CRM using the campaign response entity. But what I am missing now is a way to directly convert the activity
into a campaign response. I seem to remember that there was a button for this in CRM 2011, but I can't find this button in CRM 2013. Does anybody now abaout this?
Best regards
Daniel

Vasavi,
Thanks for your reply! You mean I can NOT convert a phone call to a campaign response? But why?
You are right regarding the activity with 'letter' as channel, I can promote that to a response.
Is there no way to activate this same functionality for phone calls? I am quite sure that it worked in CRM 2011. Is there someone at Microsoft randomly picking functions and deactivating them for new releases? I can't see any logical reason why one should
not promote a phone call to a response - I call people and most of them give me responses...
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Daniel

Email Response Tracking

Hello friends,
I have a requirement to implement Email Response Tracking.
When a email campaign is executed, I would like to see the response like how many people accessed the link, How many did buy the product using the link, How many people did not open the mail/did not open the link?
I have come across Response Tracking. Please see the below link
http://help.sap.com/saphelp_crm60/helpdata/en/2b/a85bd37c854cdebfaca00bcae6c4cb/frameset.htm
I am little confused with the process like how to insert the PRC in the mail form?
How the Implemetation of the Badi CRM_MKT_PRC_CONVERT will be called?
Please share your ideas on how to achieve this, If any one of you have implemented this/have knowledge on this.
Many Thanks,
Srinivasu

Hello experts,
Can you please tell me how to use and get the details like how many people have actually opened the mails and how many are bounced using response ID and Response code. I can see the insert Response ID Response Code fields in the mail form Web UI.
I need to work alone on this. We don't have a BW consultant. Guide me if there is any need for the BW configuration to make this work.
Lets say that the number range has been created for the Response ID.
Does the system automatically convert the Response ID to Alpha numeric form? or do we need to implement a BAdI?
How will get to know how many people have opened the email in which the respose ID has been inserted?
I have not found much details about the response tracking?
If you can help me fix this, It would be of great help.
Many Thanks,
Srinivasu

Campaign response - email campaign

Hi friends,
I have this question regarding the campaign functionality - campaign response in CRM 5.0
when we customize our mailform and select the tracking option track via target site (++), we give a particular URL.
as per my understanding when the reciever clicks this URL the response is monitered and displayed at the destination -
CRM marketing > marketing planning and campaign management > display marketing contact list.
at this destination there is a head no. of accesses per Business Partner and the responses are monitered here.
Now in our project scenario if we test this functionality in the above explained manner the no. of accesses do not change even after the process cycle is completed.
Is there an external response recorder that needs to be installed or SAP has an inbuilt recorder which needs to be configured.
Please respond considering the above campaign scenario or if response monitering is possible in an alternative manner.
thanks and regards
NITIN SEHGAL

Hi Shankar,
Here are the answers to your question.
1) I tried doing it the similar way but i have one confusion do i actually need to add ++ after the url or to type the url and choose the tracking via target site (++) option?
The standard way of adding this Tracking Id is (Assuming you have created a Text Node which is of the type HTML) You click on the Maintain URL Button, Enter the URL, Enter the descp of the URL that you want to show as on the Personalized Mail Form when sending to the BP, Then select the option Tracking via target site (++) and confirm.
Once you do this the tracking "++" is already added to that URL that you have mentioned.There is no need to add ++ again at the end of the URL.
2) second thing is the response id option. when i choose the insert response ID option in the mail form, there is no change in the mailform will you please assist how to actually insert this response ID and what is the meaning of :
Prerequisites
You have created the text node in which the response code is to be included
The above pre-req tells that in order to insert a response code you need a text Node while creating the Mail Form.
There are some issues with this response id and SAP has provided some notes to fix them.Please check SAP Note 1015215 and if this does not fix the issue then i would recommend you to get in touch with SAP.
Hope this helps!
Regards,
Naveen

Report on campaign response

Hi All,
There was a campaign launch at beginning of month, and now we are trying to do analysis on the campaign response. We have a field at contact level called Subsegment which can have values like Experienced RIA, Inexperienced Stock Broker etc. Now, I need to develop a report that would give a count of click through, open response, opt out, hard bounce and also their % based on sub segment field. I am able to develop report with count of click through, open response, opt out, hard bounce but when I develop a field with formula as (Metrics."# of Click Through"/Metrics."# of Recipients")*100 and put this field in pivot table, I get all erroneous data. The formula gives me all weird values, it display 0 then there should be 15 etc.
Can anybody please help in indentifying what wrong am I doing.
Thanks in Advance,

Hi All,
Never Mind Guys, i figured it out, i had to cast the data type as float to get the desired output, the system was orginally converting everything into integer and that's why i was getting weird results.
Thanks,

Campaign Response History

Hello,
we built an analytic of campaign recipients to a campaign
with the account fields of the recipient and a prompted campaign ID.
Now we have the problem that there are recipients in the
"Campaign Response History" that are not any more in the Campaign. (deleted a week ago)
Is it possible to drop this recipients out of the list. (filter criteria, special field etc.)
Help would be great.
Thanks,

Hi,
your Q is not clear, do you mean you build a report in analytics with campaign recepient list, account field of those recipients and a campaign id being prompted in the report, if this the Question,
is the campaign details deleted from S_Camp_con table ? else is any archive not maintained rather than mainly depending on base table ? .
If you want to want to drop the list of recipient, you would have segmented the list of recipient based on a criteria and created a segment in Segmentation. So, in analytics table (OLAP) you can customize by filtering or make them inactive for time being else delete it if its OK for you ( if your company permits) them from the respective OLAP table.
Hope this helps you.

Response Tracking with Hyperlinks - Reporting?

I have setup a mail form with response tracking on the hyperlink. When the URL is generated from the email, I can see the MIG and GUID in the URL definition. I then log into the CRM WebUI (CRM7.0) and I execute the report Marketing Contact Summary and I can see that there is a track on the URL of "5", which I am guessing means that the URL was opened 5 times, but is there any other information tracked with this, such as what time or day the URL was clicked on?
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Hello experts,
Can you please tell me how to use and get the details like how many people have actually opened the mails and how many are bounced using response ID and Response code. I can see the insert Response ID Response Code fields in the mail form Web UI.
I need to work alone on this. We don't have a BW consultant. Guide me if there is any need for the BW configuration to make this work.
Lets say that the number range has been created for the Response ID.
Does the system automatically convert the Response ID to Alpha numeric form? or do we need to implement a BAdI?
How will get to know how many people have opened the email in which the respose ID has been inserted?
I have not found much details about the response tracking?
If you can help me fix this, It would be of great help.
Many Thanks,
Srinivasu

Email (mail form) response tracking in Campaign Management

Hi ,
There is a requirement in my project where we need to track the reponse of a campaign .
We are executing campaigns through mail forms which are being sent to a selected target group.
We want to track the number of people in the target group who have read the mail form and send a confirmation mail back to the sender.
Can it be done through PRCu2019s (Personal Response Codeu2019s ) or Repsonse Id's .
Could please guide me ?Any suggestions would be welcomed.
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Maroof

Hi Satish
Can you help me out with regard to redirection of URL as i am stuck with the same scenario as you explained in your answer, where i have to use Intermediate site option for sending links in email for the tracking for customers. I hvae done the config settings, it is works fine Internal nework, but i am not sure how i can do the re-direction of the URL. Can you please explain me
example:
I am sending email with following link
https://www.xxx.com/customersupply/xxx.html (External Link)
i need to re-direct to to our CRM system which is
http://hxxxx.com:8000/ (CRM System)
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regards
shankar

EMOD Campaign Response History

Can someone clarify the difference between these metrics?
# of responders
# of responses
# of open responses
I've been thru the help text but can't find a good explanation as to why use one over another.

# of responders - The number of campaign 's recipients who responds to the email.(It is EMOD specific.It does not include the customised response in Ondemand UI)
# of responses - The number of responses sent by campaign's recipients
# of open responses - The number of responses for which the response type is 'message opened'.

WEB SERVICE + REQUEST RESPONSE TRACK

Hello Friends,
I have a issue, I have to consume the webservice made in .NET environment. The web service uses oasis security. so I have to set the SOAP HEADER with user name and passwrod. Unfortunately its not working. My question is , is there any way that one can track the request response... Can I see, how my request packet looks like when it reaches to server ?
Any help will be gr8.
Regards,

Hi Raja,
Okey, now I will first paste the request formate which web service is expecting, and then I will paste my code, might be you have hint for me.....
POST /alertservice.asmx HTTP/1.1
        Host: desktopalert
        Content-Type: text/xml; charset=utf-8
        Content-Length: length
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            </wsse:Security>
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              <title>string</title>
              <height>int</height>
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              <PublishDate>dateTime</PublishDate>
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              <groupids>
                <int>int</int>
                <int>int</int>
              </groupids>
            </CreateAlert>
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        HTTP/1.1 200 OK
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        Content-Length: length
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CONCATENATE
'<?xml version="1.0" encoding="UTF-8"?>'
'<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">'
' <soapenv:Header>'
'    <wsse:Security xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">'
'      <wsse:UsernameToken xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" wsu:Id="UsernameToken-11072909">'
'        <wsse:Username>admin</wsse:Username>'
'        <wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">ISMvKXpXpadDiUoOSoAfww==</wsse:Password>'
'        <wsse:Nonce>WL4S/89uFlsVZ+Ys73fTNQ==</wsse:Nonce>'
'        <wsu:Created>2007-03-27T14:34:23.199Z</wsu:Created>'
'      </wsse:UsernameToken>'
'      <wsu:Timestamp xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" wsu:Id="Timestamp-12203633">'
'        <wsu:Created>2007-03-27T14:34:23.184Z</wsu:Created>'
'        <wsu:Expires>2007-03-27T14:39:23.184Z</wsu:Expires>'
'      </wsu:Timestamp>'
'    </wsse:Security>'
' </soapenv:Header>'
'<soap:Body>'
'   <CreateAlert xmlns="http://service.desktopalert.net/AlertService.asmx" /> '
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'    <title>teststring</title>'
'    <height>300</height>'
'    <width>300</width>'
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'    <ExpireDate>30.03.2007 10:00:18</ExpireDate>'
'    <groupids>'
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'      <int>1</int>'
'    </groupids>'
'    </CreateAlert>'
'    </soap:Body>'
'</soapenv:Envelope>'
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