Encore CS5 Projet Preview issue

Hi everyone,
First time for me in this forum...
So I've build a project with Encore CS5 and when I try to preview this the preview window freeze and Encore CS5 is steal stock... have to CTRL+ALT+DEL to stop Encore.
So I'm using win 7 x64
I've only installed Adobe Pro Prenium Suite... and quicktime... nothing more
I start from a fresh format...
Still I need something more?
Thx in advance for your help!

You really don't provide enough information for anyone to help
How to ask a question http://forums.adobe.com/thread/416679
Plus read http://forums.adobe.com/thread/459220?tstart=0
Also, This is aimed at Premiere Pro, but may help
A link with many ideas about computer setup http://forums.adobe.com/thread/436215?tstart=0
And even more hardware discussion http://forums.adobe.com/community/premiere/hardware_forum
Including this post about 3 possible builds http://forums.adobe.com/thread/598040?tstart=0
Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link... most especially the codec used... see Question 1
Things and Software to AVOID when authoring/burning a DVD
Read all links/sub-links to create a "best" burned disc
Start --> http://forums.adobe.com/thread/608660?tstart=0
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus a Microsoft note http://support.microsoft.com/kb/314060
And another note http://support.microsoft.com/kb/982116
Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Encore Tutorial http://www.precomposed.com/blog/2009/05/encore-tutorial/
After you have read and work through all of the links, come back WITH DETAILS if you have not fixed your problem

Similar Messages

Encore CS5 Blu-Ray Preview Playback Issues / Authoring Issues

Hello,
I'm using Adobe Encore CS5 on a Mac Pro (Nehalem) 2 x 2.26 GHz Quad-Core Intel Xeon w/ 8 GB Ram on Mac OS X 10.5.8.
I've recently upgraded to CS5 after having no luck using CS3 to make Blu-Ray discs. So far my experience has been a little disappointing -- it feels like they still haven't got it right. Below is a list of my issues thus far -- perhaps some of you have run into similar things:
- When importing MATROX encoded H.264 Blu-Ray files Encore CS5 hangs up. I tried this with a 54 minute encoded file. Instead I re-transcoded using the CS5 Media Encoder to the Main Concept H.264. This worked fine, although the import still hung up for several minutes before anything made it's way into the project.
- When I try opening my already existing project with a 54 minute video inside it hangs up and takes as long as 3-5 minutes to finally open successfully. This seems to happen consistently.
- After rendering motion menus and rendering them in the project the playback preview stutters. It's very steppy throughout as the video plays in the background. I even tried authoring a disc and playing it in a Blu-Ray player -- it did the same thing once authored. I've tried re-encoding the video in Media Encoder and have found the problem persists. Has anyone else experienced this with motion menus? By the way, I'm transcoding @ 25mbps (max 30mbps) in the Media Encoder.
- While trying to re-author my Blu-Ray the playback preview does not play audio on the main video when I click to play it. I've tried re-importing the asset and previewing but this does not work. I'm going to re-author the disc anyway to see if it plays right on the disc but can't understand why the preview doesn't work even if the Blu-Ray itself is fine (which it is). I should add that the first time I authored this disc the audio was fine on the main video. Preview was also fine. So I'm not sure what's happening now - I haven't changed anything in the project.
- Portions of my video on the authored video play back with slight stutter even though the source video (ProRes HQ QuickTime) does not. Is this a problem with the Main Concept H.264 encode? Should I try a 2-pass VBR transcode as another try (instead of 1-pass)? My target bit rate is 25 mbps (with a max of 30 mbps). That shouldn't be too high for a player to handle without stutter. The stutter also happens in the same place every time so it makes me think it's the encode of the file itself that's the problem.
All in all these are mainly quirks about Encore that have begun to add up and frustrate me as a user. It would be nice if these things just worked as they should. But if anyone has ideas or can think of something I might be missing in all of this that would be great to hear.
Thanks for reading.
All the best,
JD

As a follow up, I tried knocking down the number of chapters by 1/3 so there would be a total of 28 chapters instead of 41. As it turns out, the disc is still exiting the timeline and returning to the main menu at exactly the same point (which happens to be one second into a particular chapter of the timeline, just shy of 90 minutes into the timeline). It's as if Encore has split my single timeline into two timelines.
If it's of any help understanding what's happening, the entire timeline is 02;05;23;21 long. When Encore creates the Blu-ray disc, playback of the timeline ends at approximately 01;26;43;10. I then have to go to my Scenes menu and pick up where I left off as it's the only way to see the last ~39 minutes of the sequence.
As I mentioned, if I burn this as a standard definition (4.7GB) disc, it plays normally with no breaks. It's only if I burn it to a 25GB single-layer Blu-ray disc that I see the problem (using multiple Blu-ray players).
Thanks in advance for any light that can be shed on this problem.

ProRes to Blu-Ray H.264, then Preview problems in Encore CS5

Hello all,
I've been taking 90 minute or so ProRes 422 QuickTimes (29.97 interlaced) into Media Encoder CS 5 and creating H.264 Blu-Ray files for use in Encore CS5. I'm using the 1080i maximum quality setting and adjusting it so that target bitrate is 25mbps and max is 30. Also doing 2-pass VBR.
The issue I'm having is when I import these files into Encore CS5 and then preview them in a timeline they are artifacting all over the place. They look like my cable signal when it breaks up, except through the entire program. I've re-transcoded in the Media Encoder and am having the same issue. I've also tried transcoding within Encore (which is really the same thing), and still it persists. I haven't made a BD-R yet to check that and I know the preview in Encore CS 5 is very buggy. But I'm wondering -- has anyone run into this? Is this just a preview problem, or is there something actually wrong with the transcodes?
Also, if anyone has a tip for where I can open the *.m4v files coming out of Media Encoder so that I can check them somewhere other than in Encore that would be awesome. VLC player doesn't work, neither does QuickTime. Thanks everyone!
Best,
JD

Jeff,
Thanks for the response. Here are the answers to your questions:
Some obvious but necessary checks:
Are you authoring in a Blu-ray project and not a DVD project? YES, it is a 1080i 29.97 Blu-Ray project.
Are you checking the transcode status column for Blu-ray and not DVD? Definitely looking at the transcode status for Blu-Ray, and not DVD.
If all is OK with those checks, then please check the audio:
Are the files multiplexed? If so, try elementary streams.
Are you using elementary streams? If so, try multiplexed.
On these notes -- what is a good way for me to know if the transcoded files are multiplexed or elementary? The interesting thing is that when I bring in the M4V and WAV files into Encore from what AME creates, the WAV file does NOT require transcoding, but the video file (M4V) does.
Regarding the preview issue I was having it's worth noting that when I checked back in preferences the playback quality was still set to DRAFT, as if when I switched it to HIGH it just didn't take (and I tried this more than once). I put it to HIGH again today and this time it seems it took, as preview playback quality is good again. Just seems strange to me that Encore has a mind of it's own sometimes with certain things.
I'm really more concerned with the transcoding at this point. I did a project a couple weeks back where I just bit the bullet and transcoded the M4V again in Encore to author the ISO file, and several chapters of the program came out stuttering on the disc. The original Quicktime source is fine and the preview playback on it was fine during those chapters. I can't seem to find a throughline for these problems -- just seems to happen every now and then and can't control it.
I authored a 53 minute 1080p 23.98 disc in early January that worked beautifully. Everything was great - no problems.

Issue with Adobe Encore CS5.1 and Matrox MAX H.264 encoding on Windows

Here's some information on an issue that we've identified with Matrox products and Encore CS5.1:
"Issue with Adobe Encore CS5.1 and Matrox MAX H.264 encoding on Windows"

Still flickering on Encore even when rendered in MPEG-2 DVD in Pemiere Pro CS5.5. Looks perfect in Premiere Pro.
Any other ideas?
EDIT: Was looking for Google for people with similar problems to me and I came across this http://forums.adobe.com/message/3959757?tstart=0
I am currently re-rendering the video in PAL DV Widescreen MPEG-2 DVD and using maximum render quality.

Why do Encore CS5 and Premiere Pro CS5 have intermittant Sync issues?

I am noticing that Encore CS5 is "buggy" regarding sync issues with material edited by Womble and Corel Video Studio and I am guessing other programs as well?
In high definition I take AVCHD and edit in Corel Video Studio. If I leave the project as one single 42 minute segment and import this asset into Encore CS5, more often than not there are bad sync issues. To get around this I have to divide the 42 minute project into approximately 6 smaller ones- Each smaller asset ends where I had done the editing. Encore does not have any problems now with these 6 smaller assets.
In standard definition I edit in Womble and export as a MPEG2 Program. Sometimes Encore has a problem with the asset sync and sometimes it does not. (I am guessing about 20% of my assets end up with a problem). The same asset if brought into TMP or brought back into Womble does not have any sync issue. If brought into Premiere Pro CS5 it will exhibit the same behavior as Encore- If Encore has a sync problem, so will Premiere Pro. So to get around this I then have to go back to the original womble file and break it up into smaller pieces, at every edit point I cut and export the smaller file just after the end of the transition I applied. With a 6 hour project I may end up with dozens of small files to get around this problem- not very efficient.
Any ideas how to fix this or why Encore is so buggy? Would moving the original assets around in Womble- example taking something that was at the end of the timeline and then moving it to the beginning cause these issues for Encore? Or is there some other cause?
Encore CS5
Premiere Pro CS5
Windows 7 64 BIT
Quad core
2.4 GHZ clock speed
6GB memory
150 GB free space on drive
NVIDIA GEFORCE 8500 card

I've used VideoReDo in the past, which I believe has some similar strategies to Womble. I found when I tested streams, that there were often problems in the source streams, and that the fix was not 100 percent.
You may also find such files that are not 100 percent the same length video to audio.
In any event, the possibility other than Encore being buggy is that the files you are bringing in have problems when Encore tries to validate them. I'm not saying Encore doesn't have its problems, but clean mpeg files do not have sync issues ordinarily.
For some scenarios, I like your workflow (edit mpeg files in a frame accurate mpeg editor that is not retranscoding the whole file), but the results are often not consistent.
You don't say, and I would certainly look at, the nature of the audio stream you are using. I can not tell you what the problems are, but some streams just do not edit well, even though they may play back okay in some players, but still have issues in Encore and/or Premiere.

Encore CS5.1, Issue burning onto 8.5GB DL DVD using WIndows 7, 64bit

Is anyone familiar with the inability of Encore CS5.1 to burn 8.5GB dual layer disc using Windows 7, 64bit. After many failed attempts, it turns out that you need to set Encore as Windows XP compatability in order to get the disc to burn. Is this just a glitch with Windows 7 + Adobe Encore CS5.1?
The problem with changes the compatability on Encore is that you lose the dynamic link with Premiere Pro CS5.5.
Any other suggestions on being able to burn without changing the compatability of Encore?
btw, 4.7GB DVDs work fine.
Thanks,
Gianni (JohnQ)

To burn dual layer you MUST right click the Encore icon and select Run as Administrator from the popup window... this is NOT the same as using an Administrator account
I think you can select to "always" Run as Administrator from that popup window

Help, I get this error code when installing encore cs5 from master collection Exit Code: 6.

Hello all,
I have been having a problem installing encore cs5 into my Dell xps studio 8100. the machine is literally three days old and aside from the os, there's nothing else installed in it.
I was able to run the installation for CS5 without any issues until it got to encore. everything else installed without an issue but it refuses to install encore. I have installed the same master collection on another machine, a little older than the new dell, and it installed flawlessly. But on the new machine, no dice.
I have posted below the error msg logs i received from the install. Any help would be much appreciated please.
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 3 error(s), 8 warning(s)
WARNING: OS requirements not met for {33A3F995-8333-4676-8D6F-AB7674BB52EA}
WARNING: OS requirements not met for {565DE707-5798-4FC3-8DF6-0F58A348A9B0}
WARNING: OS requirements not met for {5DDABB74-A879-4BE7-A4C6-FD41793942DB}
WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
WARNING: OS requirements not met for {7816FDDE-40D4-482D-AD7D-97858985DB3E}
WARNING: OS requirements not met for {AAE6F374-91CB-45FB-9282-4CFA0DED2088}
WARNING: OS requirements not met for {B8D286BC-A68D-4E74-9F68-8756A49896D8}
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: The following payload errors were found during install:
ERROR: - Adobe Encore CS5_AdobeEncore5en_USLanguagePack: Install failed
ERROR: - Adobe Encore CS5: Failed due to Language Pack installation failure
FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{D8465547-5D5B-4856-A93A-8AC0A05C5D4D}' from zip file 'D:\Adobe CS5\payloads\AdobeEncore5AllRetail\Assets1_1.zip'. Error 23 Data error (cyclic redundancy check).

Hmm... My CS5/AVCHD 1st Impressions http://forums.adobe.com/thread/652694?tstart=0 includes a link to the computer I built
My CS5 install went with no problems at all, so I'm pretty much out of ideas, other than a note I saved
Install Checklist http://forums.adobe.com/thread/569663?tstart=0

Problem timing slides to audio in Blu-ray slideshow in encore cs5. Help!

I'm using a 2006 mac pro 1,1 with 7GB, and I'm trying to make a blu-ray slideshow with encore cs5. There is about 20 minutes of music for 99 slides. I click "fit slideshow to audio" and the time per slide increases to about 12 seconds, which is correct, and when I preview the slideshow it
plays back correctly. But when the blu-ray or image is burned, the slides last only about a second or two each and the audio cuts off abruptly at the end of the 99th slide. This project, by the way, has two slideshows which play one after the other. Both have the same problem.
Operating System: Mac OS X (v10.6.4)
Video display card / driver version: Quadro FX4500
I examined the blu-ray file streams created by encore cs5 with VLC. The slide transitions (cross dissolve) were about 2 megabytes each and played correctly, but the slides themselves seem too short at around 300kb and don't play back at all. Video Blu-rays work fine; the problem only shows up on blu-ray slideshows. When that same slideshow is burned as a dvd, by the way, it also works fine. What's going on?

I have just the same problem with Encore CS5 running on Windows 7 64 bit:
When i create a slide show with music,the length of music defines the
length of the slide show every thing works fine when i play the e show with preview
function in Encore. When i burn it on a blu ray disk it works fine
(in sync) playing the BD disk on the PC, but when i play the BD
when i play the BD disk on a BD player (Sony BDP-S300 or BDP-S470) the music
stops many seconds before the slide show is finished.
Burning the slide show with Encore on a DVD everything works correct.

ATI Driver Problem - Encore CS5

Hi All,
I have spent a number of hours now trying to troubleshoot an issue with Encore CS5. I have it installed on a HP 6930p Notebook computer with a ATI HD3400 onboard video card. Whenever Encore starts, my screens go black and I get an error "display driver stopped responding and has recovered". I have the latest (22nd October 2010) drivers installed and I have tried changing nearly every setting for the display card, but to no avail. It is obviously the driver, because if I change the driver back to the standard Microsoft driver, the software works, but with limited resolution and without the ability to extend screens. If I also revert to the oldest version of the ATI driver, it doesn't black out, just crashes with a "application has stopped working" error.
Now I could just keep changing drivers when I use Encore, but this is a bit extreme and you would think it would work. All my other CS5 software works ok... PPro, AE, Photoshop, InDesign etc.
Operating System is Windows 7 Enterprise 64Bit with 4GB Memory.
Anyone got any suggestions or advice? Or is anyone else having a similar issue and managed to solve the problem?
I could always install my older version of Encore CS4, but does installing Encore CS4 after CS5 has been installed cause any issues or problems? Is this the easiest answer?
Regards, John.

You have to do what you have to do, but I would be reluctant to settle for EN CS4 with a CS5 suite - dynamic link is further improved, and you'll be giving that up or complicating it.
(Yes, there are some users with problems, particularly doing Bluray, and they refer to using CS4 at times to fix things. I like dual installations.)
No real idea on the video card issues. I do think it is interesting that it is only Encore.

Kernel panic rendering AVCHD footage in Encore CS5 or CS6

I have an early 2008 Mac Pro running CS6 and 10.8.2. My usual workflow is burning two hour multi-cam live performances to DVD. Usually this is two cameras of DV, one camera of AVCHD, all in a DV timeline.
Lately I've been trying to burn DV timelines of nothing but AVCHD footage, and somewhere through the rendering process I always get a kernel panic. This happens with different projects, footage from different cameras (I'm using a Panasonic AG-AC130 or HMC40), whether I'm using Encore CS5 or CS6. The projects never finish. It seems to get 50-75% through rendering video before crashing. Rendering these projects on my MacBook Pro work just fine (though much slower). Timelines where it's not 100% AVCHD are still working fine.
I had began having kernel panics unrelated to Encore, but traced this back to a heat issue. It's an old machine after all. After installing smcFanControl, this problem has gone away. I don't normally burn timelines of nothing but AVCHD, but I'm certain there was a time in the past I was able to burn these without issue. I monitor my system temperature during rendering and I'm somewhat confident that's not what's crashing the system.
The top part of my latest crash report is listed below. Can anyone help me figure out what's going on?
Thu Mar 21 02:32:47 2013
panic(cpu 6 caller 0xffffff800fe9db1b): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x1, NMIPI acks: orig: 0x0, now: 0x0"@/SourceCache/xnu/xnu-2050.18.24/osfmk/x86_64/pmap.c:2337
Backtrace (CPU 6), Frame : Return Address
0xffffff8101e53c20 : 0xffffff800fe1d626
0xffffff8101e53c90 : 0xffffff800fe9db1b
0xffffff8101e53d10 : 0xffffff800fea2330
0xffffff8101e53dd0 : 0xffffff800fea2b65
0xffffff8101e53e20 : 0xffffff800fe66a1c
0xffffff8101e53f10 : 0xffffff800fe6a8f0
0xffffff8101e53f40 : 0xffffff800fe18aea
0xffffff8101e53f70 : 0xffffff800fea5b16
0xffffff8101e53fb0 : 0xffffff800feced53
BSD process name corresponding to current thread: PProHeadless
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide:     0x000000000fc00000
Kernel text base: 0xffffff800fe00000
System model name: MacPro3,1 (Mac-F42C88C8)
System uptime in nanoseconds: 1380749415118119
last loaded kext at 1365787386464065: com.apple.filesystems.afpfs    10.0 (addr 0xffffff7f9262e000, size 348160)
last unloaded kext at 1360973799296735: com.apple.driver.AppleUSBEthernetHost    2.3.6 (addr 0xffffff7f9260b000, size 20480)

After a not-too-intense Bing search, the particular panic you're getting seems to be an indication of:
Your Mac Pro is dying.
Bad drivers in combo with an unforgiving OS.
I don't have any easy advice for number 1. If it is still a heat issue, you may need to redo the thermal paste on the CPU and blow the dust out of the heat sink. If it's a deeper problem than that, some serious repair work up to and including replacement may be required. Either way, it will be a painful fix. For number 2, try updating your graphics card drivers (which card do you have?) and/or going back to 10.6.x or Lion 10.7.x and see if things improve.
Jeff
EDIT: Although Encore and Premiere Pro have their share of bugs, a lot of times they expose weaknesses in a system because of how much they tax all of the hardware and software.

To Adobe, Are We Going to See a Fixed Encore CS5?

I am posting this as a long time Adobe user. I have installed the CS5 suite and am using Encore CS4 because when I import pre-encoded Blu-ray assets into Encore CS5 it says the disc is full. The assets are not too large to fit on a Blu-ray.
I see a lot of problems posted in this forum and the general attitude is wait until a fix or CS6... Well that is what was said about CS4...
I have submitted an error report on this issue a few weeks ago. It would be nice to know if anything was being worked on as upgrades are supposed to be an evolution of the product. Pardon my frankness but Encore seems as if it is an afterthought compared to the rest of the CS suite.
Thank you.
Windows 7 64bit

$400.. Yikes?
I've been a long time beta tester and hadn't kept up with the retail price. I purchased the full version when I first started using it back in the Passport days, I think it was $299 back then.
I see the cheapest thing they have is "MusicTime Deluxe" (Encore Lite) which is $120, oh well, I should've checked the price first.
There's also the free:
http://musescore.org/en
But I don't know if itt's Lion compatible.

Encore CS5 Menu Problems

Allow me to begin by saying thank you in advance for any and all help. Please know I am a marine biologist first and a video editor second so I'll apologize for my elementary questions.
2011 macbook pro, 8gb ram, all working files (connected assets) are on the hard drive, Panasonic BD burner connected firewire 800, Encore CS5
This is a blu-ray project.
I have created a movie that has only 2 menus. The main menu and a chapter selction menu.
The menus have a video file playing in the background with text generated from the video editor appearing 10 seconds in. This menu is very basic...video background with 3 buttons overlayed on top placed where the text appears. Of these buttons, one plays the main movie, another plays a behind the scenes, and the last directs the user to the chapter selection menu.
The video files for the menu background were transcoded in Media Manager to Blu-ray h.264 and imported assets as .m4v video and .ac3 audio.
The actual movie files are also imported in this same manner and are working fine.
Preview works fine except where indicated below in the form of the background video being in poor quality.
Problem:
When the disc is inserted into a blu-ray player, the main menu background video looks worse than standard def videos. At the loop point set for the buttons to "appear and activate" (10sec) the video freezes, screen turns black for just a split second (literally, split second) then re-appears normally with all buttons working fine, the video plays accordingly but is still in bad quality. The buttons work as supposed to and the movies they're connected to are brilliantly played in blu-ray quality without any problems.
On the chapter selection menu, the same applys to the background video where it plays in poor quality but the problem here is again at the loop point but has a different action. At the time of the loop point (again 10sec) the video stops, then jumps back to the beginning of the Chapter menu and starts over again. It does this over and over, never allowing me to get to the buttons for chapter selection. It just loops back to the beginning of the same menu. The only way to stop this is to press the main menu button on the remote to get back to the main menu.
So...2 things:
1) howcome the background videos in the menus are in bad quality? Do know in the preview, the background videos are in the good quality sometimes. In other words, when I press the preview, sometimes the videos are shown in good quality, and sometimes they're not. I onced "fixed" it when it previewed in poor quality by disconnecting the wip to the asset, then reconnecting it. It played fine in the preview once but then the next time I previewed it, it was in poor quality.
2) why are there 2 different glitches at the loop points on the menus. Both menus are identical in properties, not in asset connections. As a matter of fact, the chapter menu was created by copy/pasting the main menu, changing the assets, and using more buttons (these buttons were also copy/paste from the main menu buttons but have different links). Also know that in preview, the loop points work just fine and the buttons appear without a problem, but the video quality is diminished as with the main menu.
2 Burn processes tried and have identical problems:
I created discs using 2 methods and the problems are identical in both. I burned a blu-ray disc directly from Encore which exhibited these problems. I also made a folder and burned the BDMV file in Toast Titanium Pro 10 and also have these same identcal problems. I did make an .iso file also, but don't know how to test that on a blu-ray disc. I am using BD-RE discs so that I don't waste a lot of money.
Please help. I am in crunch time and have less than 2 weeks to complete this and get 100 discs burned.
Thank you again for reading this and for any and all help.
Charlie

Hi Charlie,
about loop point frezees (black video), no way out, sorry: this is an Encore CS5 bug and we all are waiting for the brand new CS5.5.
Jon Jeddes has tried to find a solution with other sws support but he met lot of difficulties.
About your low definition results, it could depend by many things.
Don't know Media Manager, but, usually, low definitions are related to low bitrates (check yours are at least 25 Mb per second).
Hope this will help.
Ciao
Giorgio

Encore CS5 freezes on "initiating transcoding" during startup

At the moment I am a very frustrated Encore CS5 user. Help.
I cannot get Encore to open. The program will start and when it gets to "initiating transcoding" it will become non responsive and the only way to stop it is to turn the power off on the computer.
I previously ran CS4 for at least a year on the same computer with no issues. I upgraded to CS5 in early september and was able to successfully burn at least 2 projects. All other CS5 components work fine EXCEPT Encore. This latest behavior seems to have started about two weeks ago.
I've done the following
1- an earlier post suggested upgrading a roxio driver. Did that - no change.
2-I've followed most of the simpler suggestions on the "Troubleshoot system errors and freezes | Adobe software on Windows (cpsid_82252) - including trying to wipe preferences (couldn't figure out how to do that on Encore - since it won't open!), creating a new administrative profile and updating every driver I could think of. I did not yet try the more involved strategies such as selective startup.
3-I completely uninstalled CS4, Reinstalled CS5 and updated. Encore opened once and will not open again.
Oh and I also called Adobe support - waited on hold for over an hour to speak to someone on a very lousy, almost inaudible connection only to be referred to the same document I'd already read on my own. I was told I could pay for support (which seems ludicrous given that the program won't even open and is brand new!) and was even willing to do that, but the support tech seemed to imply I should try uninstalling cs4 first.
So now I'm back at square one. Any suggestions would be greatly appreciated.
My computer is an HP
windows 7
pentium core i7 cpu 902 @ 2.67 2.67
9 gb ram
64 bit
with two 500gb drives and an external raid Terra.

You can try one more thing.
Just enable your drive
try with other software to burn a small file(nero or any other software)
if it works, Install the roxio drivers from
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS=
Reboot your system and try to launch encore.
Thanks,
Pankaj Gauba

Adobe Encore CS5 (Mac) crashes when I create a new project

Hey everyone,
I am running Mac OS X Lion (10.7.3) on a MacBook Pro (Spring 2011).
I just installed Encore CS5 fresh off my Master Collection CS5 DVD. When I open Encore and start a new project, once I have my settings configured, I click OK. It waits a few seconds, then Encore crashes. Adobe Application Manager sees no updates available (so no bug fixes, apparently?). What's the use if I can't even start a brand new project?
I know my details are vague, but if anyone needs additional information, let me know and we'll try to get this solved.
Any help would be appreciated, thank you!

Are you saying that you did not install the whole MC? Have you installed at least Premiere and Adobe Media Encoder?
I wnder if there is an install issue. Encore is only provided with Premiere, and I don't know what happens if it is installed without it.
If that is not it, look at this. It is not specific to Encore, but may be relevant.
Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x
http://kb2.adobe.com/cps/824/cpsid_82414.html

Encore CS5 fails/crashes/freezes...can anyone advise?

Hi,
I am having problems with Adobe Encore CS5, Master Collection. I am having this with both my hi-end PC and laptop of the following spec:
HP Z800 Workstation
Intel Xeon CPU X5650 @2.67 GHz (12 Core)
6.00GB RAM
Win 7 64-bit
HP Elitebook 8740w
Intel Core i7 CPU Q820 @1.73GHz
8.00GB RAM
Win 7 64-bit
Upon starting a new project, Encore fails pretty much every other time when you do one of the following actions:
when you import m2v files as assets
when you import a PSD file as a menu
when you click 'Save' (but it does save the project)
when you start to build a DVD
when it is approaching completion of building a DVD but still writing out the disc (upon trying the disc it does work)
when you start to build a DVD, Encore fails and you cannot eject the disc from the tray unless you hard re-boot the pc.
A very annoying and time consuming problem, that must be a software issue as I have just had my Z800 maintained and had CS5 suite re-installed. This project I am creating is not even an HD set-up, it's only 720x576. It is just me or does Encore CS5 appear to be very 'flakey' and unsupportive as it doesn't even have the library as part of the install.
Can anyone from Adobe please advise me? Or has anyone else had similar issues to the above?
Thanks

These problems are not normal, and I am not sure what you mean by it being a "software issue." Encore users do experience more problems with Encore than other apps in the Adobe suite, and often have to use workarounds, but you are experiencing a very high level of problems that reflect that someone more is wrong.
Some users need to run Encore "as administrator" (right click, "run as administrator").
Do all operations with no disk in the drive and build to a folder or image.
Any difference?
as it doesn't even have the library as part of the install.
That is not normal, although it happens.
For CS5 download:
http://kb2.adobe.com/cps/853/cpsid_85388.html
For CS4 (also includes install by disks):
http://kb2.adobe.com/cps/408/kb408826.html
I would first confirm that you do not have the "LIbrary" folder where Encore is installed. For me (win7, CS5) it is at c:\Program Files (x86)\Adobe\Adboe Encore CS5\Library.
If Library is there, is the content in it?
If every thing else in the Adobe suite seems okay, you can try a repair install. See the CS4 link above.
To check where Encore is pointed for library:
Edit -> Preferences -> Media and check Library Content Location:

Encore CS5 Projet Preview issue

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