End of my patience

Can anybody let me know what is wrong with my ipod? When connected to my PC the ipod does not appear in itunes, My Computer or Device manager. I have a docking station connected to my sound system and i do not know if this problem is connected but the remote control will not work.

Unfortunately, there is no one ‘Silver Bullet’ answer for this issue. Many things can contribute to the problem. Here are various ‘generic’ solutions that you can try in an effort to correct your problem. One should work. These are listed in simplest to more involved order (usually). Read through them all, and see if one specifically matches your observed issue(s).
First, make sure that the iPod is fully charged.
Try Resetting Your iPod while it's connected to the computer.
Hold down the Menu and Select buttons until you see the Apple logo (or Menu & Play/Pause in older models).
This will often get it recognized. It may take several attempts.
Try closing and re-starting iTunes. There have been cases where iTunes refuses to see an iPod, but after re-starting, it works again.
Also try re-booting the entire computer. Especially if the PC has been operating for a long time &/or many programs have been opened and closed, repeatedly.
Other USB connected peripherals may be the cause as well. Try removing all connected USB items and attaching the iPod. If you have a USB keyboard, it may be worth a try using the adapter to convert it to non-USB. If the iPod connects, continue plugging things back in until you have the problem return. You may have then isolated the issue. Sometimes it could be a printer, camera, Flash Card reader, or other attached device causing a conflict.
Your iPod may be conflicting with other USB peripherals or network drives. If your iPod shows up in Explorer under 'my computer' try changing the drive letter:
a) Click on Start=>Control Panel=>Admin Tools=>Computer Management=>Disk Management
b) Right-Click on the iPod and select “change drive letter”
c) Choose something further along in the alphabet that is unused (Usually, “M”, “N”, “O” or something similar)
d) Safely eject the iPod
e) Reboot the PC
f) Open iTunes &/or Connect the iPod
If you do find that your Device Manager is blank, you should probably check up on this issue first: No Items Appear in the Device Manager List When You Open It
If that doesn't work, Put Your iPod into Disk Mode then plug it in and you should be able to Restore the iPod
Your PC may have difficulty with the USB2 protocol and the iPod. See this Article for a possible solution: iPod not Recognized Correctly
Also try these hints (and the other suggestions above) from any other USB port you may have on the PC. Sometimes switching USB ports can make all the difference.
Try using another PC if you have access to one. Even a Mac may help. Try Restoring it on the other computer and moving it back to yours.
Also See:
Your Windows PC doesn't recognize iPod
iPod does not appear in iTunes or on the desktop
iPod appears in Windows Explorer but does not appear in iTunes
“Strange iPod Behavior within Windows”
If you get any message about "Another User", an "iPod Service Error" alert appears, or “Please reinstall iTunes" appears, turn off the 'Fast User Switching' - even if no one else is using the computer (Win XP environment).
==>Start=>Control Panel=>User Accounts=>Change the way users log on and off ==> Remove the check mark from FUS.
See: http://docs.info.apple.com/article.html?artnum=93764
And http://docs.info.apple.com/article.html?artnum=93395
If you are getting a ‘Missing Drivers’ message, try this:
1) Go to http://www.driverguide.com and register (free)
2) Download ‘usbstor.sys’ & ‘usbstor.inf’ to your PC and place them in your i386 Folder
3) Update both drivers by selecting the two files you just downloaded
4) Reboot computer
5) Open iTunes and then connect you iPod
If all the above fails, you may have a Virus, Malware or SpyWare problem. Virus check / spyware scan your machine. Use several quality programs to completely scan your PC – all drives. EWIDO seems to be one used by many here. Free at: http://www.ewido.net/en/. Use this first if you have ‘less-than-observant’ PC-hygiene controls. Then re-try all of the above hints.
Best of Luck

Similar Messages

At the end of my patience with BT

Two weeks ago, a rushed delivery driver rounding the tight corner in the dark outside of my house crashed into my telegraph pole (actually on the roadside). It made a very loud noise, I rushed outside but he had driven away leaving part of the vans trim behind (which I have still got). I find it hard to believe that the instant problems that I have had with my telephone and broadband since then are not connected. Initially I noticed that the telephone line was very noisy, then I noticed that the broadband (usually 6.5-ish MBps) was much reduced - I used the BT Wholesale Speedtest and discovered that it was 3.9 MBps,
I contacted Technical help, going through the checks they identified that when we unplugged the broadband line the telephone instantly cleaned up, they ordered me a replacement Hub as they felt the original was faulty (they were not interested in the Telegraph pole story). The Hub arrived 2 days later and I fitted it - no change, I called in the problem again and spend a couple of hours going through all of the checks, including getting cut off a couple of times during transfers between Departments which necessitated calling in again, starting from scratch. It was suggested that the reduced IP profile and slow speeds was the result of the new Hub not being stabilised and so I was asked to leave it a few days, if it hadn't levelled out, call it in again.
It didn't magically mend itself. I spend another couple of hours trying to get to someone who can help but 'the script' is unavavoidable. I was cut off at least twice being transferred to 'Level 2' which meant 'start again from scratch'. Because of the noisy line and the amount of time involved I also tried the Online Live Chat on 3 or 4 occasions but was unable to get anywhere - it is so easy to get 're-queued' when the problem outstrips the agents grade, Everyone was very kind and caring using the exact same apologetic phrases, no-one owned the problem enough to solve it. I asked to be transferred to the department who would handle my cancellation, at last, someone based in the UK!! I vented my total frustration and she was most sympathetic, I explained that the offshore call-centre and the convoluted telephone system was not working for me, she was sure that the engineer who I had been allocated for the next day would sort everything out for me, on the spot. I relented putting my total disatisfaction down to the fact that within the last 10 days I had probably devoted 12 hours to simply reporting, testing, waiting on hold for an advisor, or using the Live Chat - like everyone else - I simply don't have time for that the week before Christmas. I am a Phone, Broadband and Vision customer, Vision is useless with low speed, phones are useless when so noisy, broadband is pointless when contantly dropping out.
The engineer visited, he replaced the main socket to a brand-new one as the existing socket (although the newer vision style, one socket above the other) was known to have issues. The phone was quiet, broadband showed 4.5 MBps but that was because the IP Profile was 4.5MBps - he suggeated I call it in and get the Profile reset. As he left I was on the phone, I waited 12 minutes to get through to 'stage 1' and noticed that as time passed the a noise started and grew to the same level as before his visit, I then spent another 3 hours reporting the problem, getting disconnected, starting again, getting cut-off when line testing whilst I was invited to accept a call on my mobile which being in a poor reception area was always going to be a bad option, then getting cut-off again between transfers to 'Level 2' and restarting the whole thing from scratch. Ultimately a very nice Level 2 lady promised me that unlike my experience to date, she would personally ensure that my Profile was improved and call me the next morning (today) between 9 and 10am to confirm everything was ok and if not, send out an engineer. By 10pm last night I indeed had a connection speed of 6.9MBps, the phone line was quiet, my Profile was 7.1MBps. She called this morning and I thanked her for her help and we went our seperate ways.
Twenty minutes after her call it rained, the phone line became very noisy, my connection speed dropped to 2.5MBps dropping out every 5 minutes, disaster. I called it in again, another wasted 2 hours that I will never get back, only cut off twice this time, on one occasion I got a voice mail message saying "we were cut off, call in again and someone will help you" I felt quite angry by that point. On my final try I got through to someone who listened and has arranged an engineer for Tuesday (Christmas Eve!) but that as he can see nothing wrong with the line, and as the noise cleared up during the course of our conversation, that I will possibly get charged £129 for the privilige. Throughout all of this, no-one would consider the Telegraph pole damage as a potention cause of a HR fault, especially in the presence of water from rain. I have tried to get it across but one of the Bangalore crowd just gave me Openreach's telephone number to get it sorted, I only realised that was a 'get rid of him' tactic when the chap at Openreach said that basically they only deal with poles knocked over or dangerous in some other way.
The last Adviser suggested I left it a few days and if not resolved call it in again, it was 13.03pm, I explained that it had taken from 10am to get to that stage with him, there was no way I was going to start from scratch reporting the same problem on Monday, he promised to call me on Monday (the day before the engineer visit was arranged) so we had time to cancel it if all was well (although as nothing was being done in the meantime, no IP profile reset etc it was most unlikely to mend itself by my past experience) He thought it was probably a faulty Hub, he asked me to refit the original which I did, the inevitabilty of the eventual fail is so draining.
I live in a Rural area, there is no fibre optic, I have spent the last few minutes prior to registering on this forum investigating Satellite Broadband. Why can BT simply not send one person, capable of broadband AND phone? Why is the Indian Call-Centre so regimented in adhering to a standard script showing almost no initiative. What ever happened to the UK Call-Centre? Most importantly, bearing in mind that my current fault is the same as it has been since the van-crash - what do you Moderators suggest that I get the engineer to specifically do if on Tuesday when he turns up he finds 'no-issue'? - ask him to wait for it to rain?
Apologies for this long rant but the inability to talk to a UK based, free-thinking Technical Help and Customer Service Departments must be costing a fortune. Forget the savings in running the technicians abroad, they cannot possible offset the wasted time, replacement equipment thats not needed, engineer visits that are not addressing the real issues (my first engineer was telephone, not broadband) and the resulting customer disatisfaction must force customers to leave BT in droves. I used to be with Plus Net and only transferred to get Vision, Bt own Plus Net, they could learn a great deal from their Customer Service model, this is all so sad.
Regards
Scott
Solved!
Go to Solution.

Engineer called on Christmas Eve and diagnosed a HR fault which he struggled to find. In the end he re-routed the line feed back to the exchange (700 metres away), found the connection in the exchange, came back to the house and the phone line was silent and the broadband experienced a solid connection. Since then I have had a 4.8/4.9MBps connection as the IP profile is set at 5MB. I received a call from the Tech in Bangalore who put forward a reset for me but being by that time 5pm on Christmas Eve It would be unreasonable to expect it to be implimented before the end of play on Friday 27th - so I am being patient.
Many of us, who have vast experience, feel frustrated by the call-centre 'script' system that treats us all the same ("have you tried turning it off and on again? What colours are the lights on the front of the hub?"!!!) But just how do you get the Call Centre staff to appreciate that some of us can diagnose quite complicated problems on our own, and only contact them when we know an engineer is required on-site? Personally I would PAY to have a way of contacting a UK based BT Tech Support that could listen and respond appropriately, for BT, surely that would save them time and money too.
So other than the IP profile issue this is now solved, it was a High Resistance fault, I told them that when I first reported it on about 12th December (at which point the Bangalore Call Centre Chap said "what is a HR fault?" - I had to explain it). Since then I have spent probably 14 very frustrating hours on the telephone to BT (in the busiest week of the year), had two engineer visits (the first was a 'phone only' subcontractor not trained in broadband, the second fixed the issue) and I have also been supplied with a new Hub (which was unnecessary, I did point that out) and I am left feeling let down by their inability to listen and consider that the customer may have been right.
If the speed issue is not resolved I will re-post stage two of this saga, other than that I do hope that I do not need to come back to post on the forum again. Simple faults turn into extended and unbelievable drama thanks to the way BT organise their customer service nowadays, everyone has at least one story, some have many. I have 10 months of my contract left, maybe I should go back to PlusNet ? They have UK based sensible staff and when I have experienced a fault in the past I have left it to them to bludgen BT engineering into mending the infrastructure, saving me doing do the leg-work, wasting all this time and getting frustrated and stressed myself.
For those still struggling with the BT behemoth I sympathise, I hope that you are lucky enough to get through to someone who takes you seriously and does not let go of your problem until it is solved.
Lets all hope for a Happy, Prosperous and Fault-Free New Year!
Regards
Scott

Creative Audigy 2 NX OLD and undercapable drivers are way below industry standa

Hello All,
I have tried not to push this, for the past year, but I have really reached the end of my patience. The driver support for the Audigy 2 NX (USB-External) sound card is nearly 'non-exsistant'and it is have a major adverse effect on my gaming.
It has been more than a year since Creative has taken the time to provide the many owners of the Audigy 2 NX -USB sound card with a driver that is anywhere near the capabilities of the sound chip in our device. We do NOT have support for Open AL, we do not have 'REAL' support for EAX 3 or 4 (I mean a driver that REALLY works on most; Lucasarts, EA, and Valve games), and NO HD 'Dependable' support in games or DVD play back.
This is a crime, seeing as this card costs JUST as MUCH as the Audigy 2 ZX (that I also own, and bought FIRST for my HP zd8230us... and used until HP Tech support told me to NOT use the PCMCIA card) and yet has Half the features and lass than /4 the driver support... for the same money!! That is right, I said 'Crime', because I have been buying and using ONLY Creative cards for the past years and have never EVER seen Creative turn their backs on a product the way they have done with the Audigy 2 NX.
Let me be 'Brutally Honest' about the lack of support and 'Expanding Use' of a FINE audio chipset. While Creative has regularlly expanded the features and use of the chipset in the ZS notebook card (added EAX 4.0 support, refined the HD support, and made regular driver updates), they have left the owners of the NX sound card BACK in the 20th Century. There is NO support for; EAX 4.0, Open AL, OR THX for my NX the very same people have gone out of their way to provide ALL of those features and regular updates and expansion of these SAME features in the ZX Notebook card. I have both of these cards, and have used both in my HP Pavilion zd8230us Notebook computer. I have to be clear and precise, the difference in; sound, use, and capabilities of the ZX to the NX is like putting a SB 'Li've' card against and Audigy 4 card. I paid the exact same amount of money for BOTH cards, yet (because my mobo does not support the PCMCIA card) I am left with this 'Black Sheep' of the Creative family, and this has me at the point I am seriously thinking of never buying another Creative product for ANY of my four desktops and one notebook in my entire life.
I am experiancing problems with the NX card on; Half Life 2 and HL2 - Episode , ANY Lucasarts game (they work sometimes and mostly do NOT), MOST EA Games titles, and Activision games are not much better. In my current notebook hardware, my Audigy 2 NX is the 'Weak Link' in the chain. I have a Pentium 4 HT 650 (3.4Ghz-800 Mhz FSB), ATI X-600 PCIe 28MB video card, 024 MB 533 MHz DDR2 RAM, and XP Professional with Media Center 2005. My Audigy 2 NX is what is keeping this system from reaching it's FULL and AWESOME capabilities in; Gaming, DVD playback, TV HD audio, Media Center On Line services, CD & DVD Audio playback, and every other Audio aspect of my near cutting edge system.
This is completely unacceptable, and to add insult to injury. When ever I contact Creative support regarding updated drivers, or problems with the current *MORE than year old drivers, I am told "Creative has no plans to update or upgrade the drivers for your sound card". WOW, that is the lowest point in years of purchasing and using Creatives (usually) fine products and services. Why has Creative turned it's back on the awesome sound card/chipset and is there ANYTHING that a lifetime user of Creative products can do to get more and better support for the ONLY product you make that is compatible (as per HP) with my new notebook computer? I am dead tired of this product being the 'Bottleneck' in my system. I am frustrated, to the extreme, at the completely apathetic technical support for a 'same priced' item as the ZX.
What can a consumer do?
Terribly Desperate,
Enzo Matrix

OK, first; thanks for the link. It is very much appreciated. Next, this is the only card compatible with my Pavilion zd8230us (as per HP Senior Support Technicains). I was told that the Audigy 2 zx PCMICA was compatible (BY Creative), only to be told by HP that that card can and will do damage to my notebook. I find it very disturbing that Creative would suggest a product that would damage my computer! Last, the box (for the NX) says that it is 24 bit HD audio 96KHz/02db Signal to noise ratio. As well, it clearly states ON THE FRONT OF THE BOX:

"...EAX ADVANCED HD game effects" 

Sorry, but in English (at least American English) that means it supports EAX in games, yes? lol So, THEY Are the ones that decided to put that on the FRONT of the box, if it doesn't support it then they should have a class action lawsuit filed against them by EVERY SINGLE person that ever purchased an NX and we should be paid for; purchase price, pain and suffering, and puniti've damages. THEN Creative might learn a lesson. roflol

Now on to the 'driver' isssue. Simple, Alexs3d2, the American consumer expects 'Driver Updates'. Why? Simple, what version of Direct X was standard when the NX came out, and what version are we using now? Microsoft sees fit to improve the API that Creative is making money off of, but Creative does NOT see the responsibility to the consumer to keep UP with the technology that we end users update on a regular basis. Next, I am tired of people dogging ATI BECAUSE they have taken on the responsibility to issue monthly driver updates! Granted, Alex, you may well understand 'what' the driver updates ARE better than the average user. However, that does NOT dismiss the BETTER PERFORMANCE that WE experience every single we update or display adapter drivers! Just because slough (on the part of SOME companies) is accepted by a small cross section of the population does not mean that the rest of us should LOWER our expectations? of the company that WE keep in business. Least THEY forget that WE are the reason they ARE in business!!! Driver updates are GOOD. Driver updates are what end users EXPECT. Any company that does not want to support a product that is still on store shelves should just pack up and leave. Period. 

Last, here is a little quote from the back of the NX box. 

"USB 2.0 is only supported in Windows XP and REQUIRES ONLINE SOFTWARE update(s) from Microsoft and SOUNDBLASTER.COM..." 

How the hell am I supposed to accomplish THAT when Creative screws me out of what they tell me I require? 

In closing; this venue is not the only place that I have been sounding off a bout this problem. I have written Creative (SB) Tech support, and they are giving me 'double speak'. I have kept every single email that they have sent back, and cc'd to another email addy for verification. I li've in California, and you can not swing a dead cat without hitting an attorney. I WAS hoping that Creative would be GOOD and RESPONSIBLE partners, but they have forced my hand. I have filed a complaint with the California Department of Consumer Affairs, and am in the process of gathering users for the afore mentioned 'Class Action Lawsuit'. This way, the PEOPLE get to decide WHAT is responsible corporate stewardship, and IF Creative is acting in a deliberate way to misrepresent their products, and their capabilities and IF they should have to release Drivers just the way they tell us they are going to on the packaging!! 

EnzoMatrix

P.S. Umm, the whole Nazi thing... that is a bit over the top. I am Jewish, and Creative may have killed my love of their products, but I do not know of anyone that they have actually killed. If you know otherwise, let me know... that info could come in very handy in my class action lawsuit!! roflol
P.P.S. Looking at this forum, I get the impression that I am not the only person that feels screwed by SB and Creative. THAT should make for a VERY favorable jury pool for the lawsuit.
Message Edited by EnzoMatrix on 07-2-2006 2:3 AM
Message Edited by EnzoMatrix on 07-2-2006 0:2 AM

When openning a PDF file, a new tab will open but it will be blank, it does not download or open any pdf files, this just started the last 3 days....!!!!

Hi,
I am on the verge of deleting Firefox from my computer as it has wasted hours of my time, and none of the online trouble-shooting answers are of any help.
Until recently I could open PDF files in my browser window, and today its impossible to open any pdf file, it will not even download if I choose to download it.
This issue has been going on and off for nearly a year, and I downloaded Nitro PDF add-on to solve it previously as the Adobe reader add-on didn't do anything. Today In the options menu of applications where I can select the program I want to open the PDF files with I can no longer find the NitroPDF reader as an option, so I choose the Adobe add-on and no matter how many re-starts it refuses to initiate any PDF files, all I get is a open and empty new tab.
Internet explorer opens PDF files fine, so I know its not computer related.
I am running Windows Vista Ultimate, Firefox Version 19.0.
If there is a way of fixing this, please help because currently I am at the end of my patience.
Regards,
Emre

Hey thanx for the help, it worked like a charm.
I think firefox changed the application lay out, as I used to be able to choose my PDF opener from the list at " Adobe Acrobat Forms Document' where I could choose Nitro-PDF reader, but it has now moved all the way to the bottom like you suggested to the obvious place of "Portable Document Format" section.
If someone didn't tell me , I wouldn't have scrolled all the way down to be able to find it... it really should be with all its cousins up the top...
Cheers again..

ITunes will not open, this is a disgrace, getting very desperate...

Ok, I am going mad here and getting very angry.
Last night, after updating to the very latest version of itunes, it now refuses to open.
I have clicked the desktop shortcut, used the start menu, gone into it through program files and still nothing.
I have disabled my anti virus and firewall (Bullguard) still no good.
I have installed and reinstalled itunes + quicktime together, nothing.
I have removed each of them individually and then reinstalled, again nothing.
I have installed an older version of itunes, nothing. (one from over a year ago)
I can see in the task manager Itunes.exe has loaded and so has itunes helper, but nothing appears on screen. I have ended both those processes and tried loading again, nothing.
I have been looking though numerous online forums with suggestions from other people but nothing has helped me so far.
At the end of my patience, I did a destructive reinstall and restored my PC to its factory settings, thinking that is bound to solve the problem.
That naturally took a while but I have just downloaded and reinstalled itunes and quicktime.
To my complete and utter horror, nothing happens.
So I tried an older version of itunes and again, nothing.
I have created a new user account on my laptop, no difference.
I have also installed itunes to a different directory, not c/programfiles and still it refuses to launch.
Please, please can someone help me with this. My Laptop is running windows vista, 2.0 Intel Dual Core Processer T5750, 2gb ram, (I did have 4gb but one stick failed a few weeks ago and I haven't replaced it yet)
I really cannot see what else I can do, especially as I have restored my PC to its factory settings and it still won't work.
My laptop is about a few hours away from being chucked out of my lounge window...
Please help...
Thanks,
Nick

I have followed instructions found elsewhere to do the following:
•“C:\Program Files\Bonjour\mDNSResponder.exe” -remove (Note: delete the quotes displayed here and type again using keyboard)
•Navigate to the following folder in Windows Explorer: C:\Program Files\Bonjour
•Rename the mdnsNSP.dll file in that folder to mdnsNSP.old
•Restart your computer
•Delete the the Program Files\Bonjour folder
All successful, now there is nothing that has anything to do with iTunes , Quictime, Apple Software Update, Bonjuor,...etc on my machine, now what do I install so I can get iTunes to work on Win 7 x 64 bit edition... ?
Thanks,
Rick
[email protected]

My 2009 Macbook Pro is running very slow

After installing Maverick on my 2009 Macbrook Pro initially the result was very slow, practically unresponsive and unusable. After investigating many reports of similar problems I have not found anything to rectify the problem. Have downloaded and reinstalled Maverick - have tried many suggestions but whilst currently marginally usable I am getting to the end of my patience and am very disapponted that it would not seem that Apple have sorted this problem out with an answer or even an apology. Please, please Apple sort yourseves out - you will cause yourselves iripairable damage if you continue to ignore the many problems that are being reported - this is my question to you - when and if will you sort this out please?

Thank you for your reply and help - information below:-
Hardware Information:
 MacBook Pro (13-inch, Mid 2009)
 MacBook Pro - model: MacBookPro5,5
 1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
 2 GB RAM
Video Information:
 NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
 OS X 10.9.1 (13B42) - Uptime: 0 days 1:31:19
Disk Information:
 Hitachi HTS545016B9SA02 disk0 : (160.04 GB)
 EFI (disk0s1) <not mounted>: 209.7 MB
 Macintosh HD (disk0s2) /: 124.98 GB (37.76 GB free)
 Recovery HD (disk0s3) <not mounted>: 650 MB
 BOOTCAMP (disk0s4) /Volumes/BOOTCAMP: 34.2 GB (1.38 GB free)
 MATSHITADVD-R UJ-868
USB Information:
 Seagate Desktop 2 TB
 EFI (disk1s1) <not mounted>: 209.7 MB
 SEAGATE 2TB MAC (disk1s2) /Volumes/SEAGATE 2TB MAC: 2 TB (863.85 GB free)
 Apple Inc. Built-in iSight
 Apple Internal Memory Card Reader
 Apple Inc. Apple Internal Keyboard / Trackpad
 Apple Computer, Inc. IR Receiver
 Apple Inc. iPhone
 Apple Inc. iPad
 Logitech USB Receiver
 Apple Inc. BRCM2046 Hub
 Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
 com.avg.Antivirus.OnAccess.kext (14.0)
 net.kromtech.kext.Firewall (2.3.5 - SDK 10.8)
 com.livedrive.filesystems.livedrivefs (2.1.14)
 com.trusteer.driver.gakl_driver_2 (1)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
 [loaded] com.adobe.fpsaud.plist 3rd-Party support link
 [loaded] com.avg.Antivirus.infosd.plist 3rd-Party support link
 [loaded] com.avg.Antivirus.services.plist 3rd-Party support link
 [loaded] com.google.keystone.daemon.plist 3rd-Party support link
 [loaded] com.trusteer.rooks.rooksd.plist 3rd-Party support link
 [loaded] com.zeobit.MacKeeper.AntiVirus.plist 3rd-Party support link
 [loaded] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist 3rd-Party support link
Launch Agents:
 [loaded] com.avg.Antivirus.gui.plist 3rd-Party support link
 [loaded] com.google.keystone.agent.plist 3rd-Party support link
 [loaded] com.lexmark.lexnetlaunchd.plist 3rd-Party support link
 [loaded] com.trusteer.rapport.rapportd.plist 3rd-Party support link
 [loaded] jp.buffalo.NASPower.plist 3rd-Party support link
 [not loaded] jp.buffalo.NASPower_pla.plist 3rd-Party support link
User Launch Agents:
 [loaded] com.adobe.ARM.[...].plist 3rd-Party support link
 [failed] com.apple.SafariBookmarksSyncer.plist 3rd-Party support link
 [loaded] com.nchsoftware.expressinvoice.agent.plist 3rd-Party support link
 [loaded] com.zeobit.MacKeeper.Helper.plist 3rd-Party support link
 [loaded] uk.co.markallan.clamxav.clamscan.plist 3rd-Party support link
 [loaded] uk.co.markallan.clamxav.freshclam.plist 3rd-Party support link
User Login Items:
 iTunesHelper
 Dropbox
 AutoLaunchApp
 LivedriveCore
 RealPlayer Downloader Agent
 VMware Fusion Start Menu
Internet Plug-ins:
 Google Earth Web Plug-in: Version: 6.0 3rd-Party support link
 Default Browser: Version: 537 - SDK 10.9
 Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 3rd-Party support link
 npBTEmailConfig: Version: 1.0 3rd-Party support link
 CouponPrinter-FireFox: Version: Version 1.0.11X
 AdobePDFViewerNPAPI: Version: 10.1.8 3rd-Party support link
 FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
 RealPlayer Plugin: Version: (null) 3rd-Party support link
 Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
 Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
 QuickTime Plugin: Version: 7.7.3
 iPhotoPhotocast: Version: 7.0
 AdobePDFViewer: Version: 10.1.8 3rd-Party support link
 Scorch: Version: 6.2.0 3rd-Party support link
 JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
Audio Plug-ins:
 BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
 AirPlay: Version: 1.9 - SDK 10.9
 AppleAVBAudio: Version: 2.0.0 - SDK 10.9
 iSightAudio: Version: 7.7.3 - SDK 10.9
User Internet Plug-ins:
 Picasa: Version: 1.0 3rd-Party support link
3rd Party Preference Panes:
 Flash Player 3rd-Party support link
 Flip4Mac WMV 3rd-Party support link
 MacFUSE 3rd-Party support link
 Paragon NTFS for Mac ® OS X 3rd-Party support link
 TaskBoard 3rd-Party support link
 Trusteer Endpoint Protection 3rd-Party support link
Bad Fonts:
 None
Old Applications:
 SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
 /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
 Wondershare Helper Compact: Version: 2.2.6.4 - SDK 10.5 3rd-Party support link
 /Users/rogerpalmer/Library/Application Support/Helper/Wondershare Helper Compact.app
 Camptune X: Version: 10.1 - SDK 10.5 3rd-Party support link
 Picasa: Version: 3.9.16 - SDK 10.4 3rd-Party support link
 Windows Server Launchpad: Version: 1.0 - SDK 10.5 3rd-Party support link
Time Machine:
 Skip System Files: NO
 Mobile backups: ON
 Auto backup: YES
 Volumes being backed up:
 Macintosh HD: Disk size: 116.40 GB Disk used: 81.23 GB
 Destinations:
 SEAGATE 2TB MAC [Local] (Last used)
 Total size: 2
 Total number of backups: 26
 Oldest backup: 2013-12-28 13:51:44 +0000
 Last backup: 2014-01-05 07:31:48 +0000
 Size of backup disk: Excellent
 Backup size 2 > (Disk size 116.40 GB X 3)
 Time Machine details may not be accurate.
 All volumes being backed up may not be listed.
Top Processes by CPU:
 4% WindowServer
 3% backupd
 1% EtreCheck
 1% RealPlayer Downloader Agent
 0% AVG
Top Processes by Memory:
 213 MB com.apple.WebKit.WebContent
 117 MB Safari
 43 MB Finder
 41 MB Messages
 35 MB AVG
Virtual Memory Information:
 41 MB Free RAM
 579 MB Active RAM
 540 MB Inactive RAM
 285 MB Wired RAM
 945 MB Page-ins
 97 MB Page-outs

I wish to make a complaint.

I was quite looking forward to having a new mobile package with unlimited texts and minutes and 20 gig of data a month as I use my phone frquently to keep abreast of all the latest news from my friends and while at work as a London Black Cab Driver. I ordered my sim on the 22nd of April and cancelled my old pay monthly contract. I waited a week for the sim card to arrive but nothing came so I contacted your help department via the online tool. I also noticed that my account had been charged for the BT mobile package and asked why I was being charged for something that I had not used or received.
On the 27th of April I was contacted by Denise, In Life Advisor (Digital Care) - BT Mobile - DC - Social Media telling me she was "sorry that you haven't received your SIM card and that your unhappy at being charged in advance for something that you haven't got." and that she had checked my order and it was showing as complete. She told me she had sent another sim and to contact her when I receive it.
On the 30th of April I received my sim and I noticed that the sim card came with a "Let's get started!" notecard which told me to insert my sim and go to BT.com/go log in and activate it, which I tried to do sometime afterwards, but the sim didnt activate and it wouldn't let me input my PAC code.
On the 1st of May I contacted Denise to inform her that I had the sim and was ready to activate it, I also informed her I had a PAC to port my old number to the new sim.
On the 4th of May Denise contacted me by phone but I was unable to take the call, but her email said that my sim was only activated on the 2nd of May and the option to port wouldn't have been available. She also asked me for the PAC code if I was unsuccessful at inputting it and the serial number on the sim so that her records matched the sim I had.
On the 5th I emailed back informing her of the sims mobile number, the sims serial number, the PAC code and my old telephone number which I wanted to keep.
On the 6th Denise emailed me with my "port in order" number and informed me it would be completed on the 7th.
On the 7th I had an email from Libby *, Managing Director of Customer Care, BT Mobile, informing me that "we've now moved your mobile number to BT so you can start using your BT Mobile SIM" This had the effect of cancelling my old sim card from my previous supplier. Unfortunately my sim card was not working and this now left me without a working phone.
On Friday the 8th of May I emailed Denise once again to let he know what had occurred and to once again ask why my bill was still showing the advance payment of the service I have not received. In which she replied that she could confirm the port in was complete and I should check my settings to make sure my phone was set up to work on BT Mobile. If this didnt work to get back to her and she will follow it up. I check my settings and all was fine.
On the 9th of May I called the BT Mobile support line and I was told it would be sorted out on the 10th and they would phone me to let me know.
On the 10th after waiting in all day for their call which never came I called them back and was told they would "escalate" my case and it would then be fixed by Tuesday the 12th. I emailed Denise and told her what happened and that "I was at the end of my patience" and would be cancelling my order if that didnt happen.
On Monday the 11th Denise emailed back apologising once again and telling me the "Technical team in Swansea are now dealing with this case" and that there was a fault and they will get it sorted asap.
In order to contact my friends and family and to make sure my work didn't suffer as a result of having no phone I had to go and buy a sim, which was up and running within 5 minutes!
Tuesday the 12th came but no calls from BT Mobile so I had to call them up again, only to be told the same thing in Denise's email.
On Wed 13th I emailed Denise asking to cancell my order and to provide me with a PAC code so that I can keep my original number. She then replied apologing once again for the poor service and inconvenience and to give the team in Swansea a further 48 hours to take action.
On Friday 15th I called the support line to ask what was happening and had they made any progress with my wishes. I was told they couldn't close the order because that they didnt know if I would be able to keep my original number which I have had for nearly 20 years. They assured me that someone who knew what was going on at the Technical team in Swansea would be contacting me at midday on Sat 16th to inform me of all the details. I asked the person to make a note that I was very unhappy with the service.
Yes you guessed it, no call came on the 16th at midday. So I called the support line again asking to be put through to the Swansea team. After speaking to an employee at the support line I asked to speak to someone senior, they then passed me to a floor walker who when I asked why I couldnt speak to the team in Swansea he told me they didnt have a contact number or email address, I asked to speak to a manager, I was told the manager was on the phone and he wouldn't be able to call me back today. I was amazed that he was so busy he couldn't make one phone call to a very unhappy customer, but then suddenly he was available and so I was then passed to Anthony the manager who told me he couldn't give out email address (quite understandable) but he would email the team in Swansea to "escalate" it further. He also assured me he would personally call me back on Monday at 2pm.
I await this with much interest as to wether or not it will really happen.
As you can see this has been a very long process to something that has left me very unhappy and without a phone for a while and on a temporary number untill God knows when. All this while still having to pay for a BT Mobile contract while you fix this problem.

Hi Aidan123,
Welcome to the forum and thanks for your post!
Sorry for the problems you've had getting set up on BT Mobile and getting your number transferred across. You can send over your details and I'll help you with this from here.
Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Wireless Connection Goes, Reset takes 5 minutes!

I am at the end of my patience with my BT hub at the moment. It's been a bit tempermental for a while but it was useable, now though...
All the lights are green but no device has a internet connection. They all say "Obtaining IP Address" or "Network failed". I reset the hub, which then goes green on first then green on wireless then just flashes orange for about 4 minites. Pressing connect in the api.home page makes no difference, but the troubleshooting section tells me it's not even connected to a DSL line. Then after 5 minutes or so boardband light goes green and we have internet for about an hour or two before the wireless devices say the same thing again about IP address'.
I have a white hub (says: BT Home Hub 15) and had the same one for about 4 years. Firmware: 6.2.6.E

It sound like a faulty home hub. You could try a factory reset first, if that does not work, then report the problem to the broadband helpdesk, and they should send you a repalcement home hub.
Just be aware, if you use Broadband Talk, then you will lose that extra number, as the new home hubs do not support it.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Decreased Battery Performance when using SL. Apple states I am alone..

This thread is mainly aimed at people that are using a mid 2009 unibody MacBook Pro 13" or upwards that came pre-installed with Leopard. Since upgrading to Snow leopard have you noticed a significant decrease in how long the battery lasts while using the machine in the same fashion?
Am I alone? I first reported this issue to the Dutch customer service team back in October 2009 and since then have fought it all the way to make Apple admit that there is a problem with a minority of customers. To this day according to executive customer relations, I am the only person who has reported this issue to them. I find this hard to believe as there is a mass of information/threads/blogs etc on the internet with many people complaining about the same issue.
The following is an email I sent to the [email protected] email as a last resort.
Dear Steve,
I am writing to you as a last resort hoping that my complaint will be dealt with professionally as I have actually given up all hope with the Apple customer service. I do not expect that you will personally read this letter but I just trust that someone will care and pass this to someone that will treat my complaint seriously as I really am losing all faith with Apple.
I purchased a brand new Macbook Pro 13" mid 2009 model at the end of June 2009. Around 3 weeks after I purchased the machine I received a message from Apple stating that I was eligible for a copy of Snow Leopard as it was compatible with my machine and because I had just purchased a new Mac. I upgraded the Mac to Snow Leopard without any issues. It wasn't until a few weeks later that I noticed a massive reduction in battery performance. When I ran the machine on Leopard I would easily get the advertised 7 hour battery life while doing basic web browsing with all the battery settings set to the Mac default recommended settings. On Snow Leopard I would not get anything more than 4 hours completing the same tasks.
I contacted Apple about this and was provided with the following reference number XXXXXXXXX I was basically told that I should monitor what I was doing etc and try using the screen on the lowest setting to see if this would improve the performance, it did not. I am a busy man and work in graphic design so unfortunately I put up with the battery issue until my Hard Drive decided to die in April. I contacted Apple again about this and was again provided with a reference number XXXXXXXXXX this time I was asked to do various steps to help fix the machine which did not work. Eventually I had the machine booked in for repair. When the machine was booked in for repair I also stated that I would like the battery issue addressed once and for all as I still only get around 4 hours charge. I was told this would be looked into. After 2 weeks of having no machine (and losing out on work) I received my Mac back with a new Hard drive installed as the old one was corrupted. I asked the Apple employee if my battery had been addressed and it had not. I refused to except my machine back as the battery issue was not resolved. After another 2 weeks of not having my Mac (more loss of work on my account) I received it back this time a new battery and motherboard had been installed.
I returned to my office and reinstalled Snow Leopard, my Adobe Master Collection and charged to 100% I then tested the machine on battery. Again I received no more than 4 hours using BELOW recommended Mac battery settings. I contacted Apple again by telephone (another 0900 number call at my expense) and was messed around left right and centre. The employee on the telephone did not know what to do so transferred me to one of the Mac level 2 agents. I have never been spoken to so rudely and was even told that the only way I could expect 7 hours battery life from a MacBook Pro 2009 model is to use it with the lid closed. Ridiculous hey? I was also even told by one of the previous customer service agents that I could try using the machine with the battery disconnected. Even more ridiculous considering it is a unibody model.
At this point I started doing research on the issue and found that I was far from alone with the battery issue. I have found numerous people suffering from the same issue. Below are a few links containing the same issue.
http://discussions.apple.com/thread.jspa?messageID=10337524&#10337524
http://discussions.apple.com/thread.jspa?messageID=11365892&#11365892
http://forums.cnet.com/5208-21565_102-0.html?threadID=357366
At this point I decided to try something different, something that was not recommended or mentioned by any Apple employee, sales or technical. I decided to reformat the HD and install Leopard back on the on the machine. I then completed a battery test and low and behold my 7 hours of battery life were fully back. I think this can safely say that the issue is clearly with the OSX and not the hardware.
I then contacted Apple customer service by phone (more 0900 numbers at my expense) I spoke to a senior Applecare advisor called XXXXX XXXXXXXX and explained my issue in full. I told xxxxxxx that I wanted this matter looking into and that I wanted a machine that would give me what is advertised using Snow Leopard, as know where on the Apple site or in the Snow Leopard documentation does it state ' Expect to lose 3 hours '
I provided xxxxxxxx with a system info file and he sent it the Apple engineering team. A week went by and I received an email from him with the report from engineering. Engineering basically blamed it ALL on 3rd party applications, they even blamed it on the weather widget stating that it is constantly updating and will drain power. My remote access software was also blamed which was not even running in the background.
1: The weather widget updates when you select it not constantly.
2: The weather widget is by DEFAULT installed on a machine so thus would be classed as an Apple product in my opinion.
That evening I decided to reformat my HD and reinstall Snow Leopard. This time I installed ONLY Apple software updates and nothing else. I then tested the battery again (getting very boring now) using the same settings as previous tests. This time I managed to have 4 hrs and 15 mins. Just 15 minutes more than what I had previously had. I then contacted xxxxxxx again and provided him with another system information file from the clean install. I explained that I had tested this with just the airport on and basic web browsing on various sites (my exact words) Another week went by and I received a call from xxxxxxx with his report from engineering. He said that Engineering wanted to know if I had tested this with basic web browsing or sat on Youtube or other flash based video streaming sites for 4 hours as this could reduce the battery life.
As you could imagine I was furious. I repeated myself to xxxxxxx about my tests and was told that he would go back to engineering. I received another call from xxxxxxx stating that engineering are looking into it. I asked how long it would take for an answer on this and we agreed on a 2 week time frame. It is now over 2 weeks and I have sent 2 emails to xxxxxx and still have not received a reply.
This issue has been going on since October 2009 when I first reported it. We are now in July 2010 and I am still suffering with this, as you can imaging this is unacceptable and not what one would expect from a company like Apple. My complaints summarized are below, I believe the obvious speak for themselves.
1: There is no disclaimer on the Apple site stating that Snow Leopard will decrease the performance of a battery on a machine that did not come preinstalled with Snow Leopard. Neither is this information provided on the installation PDF instructions that come with the Snow Leopard disc.
2: If there were such a disclaimer on the Apple site then why would I have my battery and motherboard replaced by the Apple repair team when there was clearly nothing wrong with them in the first place. Why was I never told this by any agent on the phone or in the Mac store? The answer seems clearly that this information is not available to the public or to Apple staff which is a big waste or my time as well as theirs.
3: I have missed out on work because of having my Mac in for repair for a total of 4 weeks. As mentioned above there was clearly no need to have had the battery or motherboard replaced.
4: I have spent money calling the 0900 numbers on numerous occasions simply getting passed around from Apple employee to Apple employee and still have no answer to my problem.
5: I have wasted so much of my own time clean erasing my hard drive including zero out of sectors and reinstalling operating systems, not to mention other software and Apple updates. All of this comes to many hours of total wasted time at my expense when I could have been working.
Where we stand now is that I am on the verge of taking legal proceedings with the Dutch Consumentenbond as this machine is not suitable to run with the Snow Leopard OSX when Apple advertise that it is.
I expect either a full refund of my MacBook Pro 13" mid 2009 or an exchange for a Macbook Pro 13" that comes with Snow Leopard preinstalled with the disc in the box. I also expect to be compensated for my loss of time, money I have spent on the phone to Apple and the loss of work while the machine was in for unnecessary repair.
I am really at the end of my patience with this issue and feel that I have been much more than fair with my reports, honesty and patience.
I trust to hear from somebody soon regarding this issue so that we can finally put it to a close once and for all in a professional manor.
Regards
I received a phone call within 14 hours of sending the email from executive customer relations. They came back with new information from engineering but did not think it was acceptable as engineering were now blaming my battery decrease on the assumption that my apartment might be too hot this causing the CPU to run at a higher temperature making the battery decrease quicker. We both agreed that it was an unacceptable answer.
The day after I received another call from them stating that engineering had now finished tests and came to the conclusion that when testing on Leopard and Snow Leopard on the MacBook Pro 2009 there was no difference in battery run time whats so ever. I found this hard to believe so asked exactly how the test was conducted. Was it conducted in the same fashion that I had spent the last 9 months talking about. ' Using below default energy saving settings with only airport on while completing basic web browsing '???
They confirmed this was not the case, engineering had basically turned the machines on, turned the screen right down to 1 bar and left them on screen saver over night. As you can imaging I was speechless (for a few seconds)
Apple seem consistent on NOT admitting that there is an issue with battery performance for a minority of customers. As is stands now engineering in Europe have now passed the case over to engineering in the US for further ' in-depth ' tests.
I know there are people out there that are suffering the same issues as myself and I welcome you to please contact me with your experiences. As the more of us that complain about this make it harder for Apple to deny this and brush it under the carpet.
Please feel free to reply to this thread or email me directly on [email protected]

Thomas A Reed wrote:
I mean this in the kindest way but please read the post
Please, nobody's going to waste their time reading all that! I don't know what you possibly could have said about this issue that took up so much space, but if you can't express it more concisely, it's probably not worth reading.
I have used SL on both a unibody MBP and an older MBP. On the older MBP, when I upgraded from Leopard to SL, I got a noticeable increase in battery life immediately. I have no such comparison on the unibody MBP, since it had SL installed to begin with, but I'll put it this way: I haven't come close to running out of power on it. I used it once for about 4 hours and still had more than a 1/3 charge. I could have easily used it for another couple hours, at least. And this was with a 17" MBP, which uses more power than your 13", and without much in the way of battery-saving going on. (Screen at full brightness, AirPort on and in use, Bluetooth on, etc.)
It's difficult to say that SL is the problem when it clearly isn't for everyone. What your problem is, I don't know, but maybe if you posted a more concise question you'd get some answers.
I think ..
This thread is mainly aimed at people that are using a mid 2009 unibody MacBook Pro 13" or upwards that came pre-installed with Leopard.....
at the beginning of the thread I made it pretty clear, if you are not affected by this then I'm happy for you, but then the thread is clearly not aimed at you. I can guarantee that I have tested this exactly the same way I did with Leopard and there is a significant decrease. I also know there are people out there that have gained battery life but there have also been many threads containing people who have lost battery life.

Boot Camp Windows 7 fails to restart/shut down properly

Hey everyone,
I'm having a huge issue right now with Boot Camp. I don't know what the root of my problem is or what is influencing it, but I'm at the end of my patience because I've already removed AND repartitioned my 15'' MacBook Pro Retina's hard drive more than 3 times using the Boot Camp Assistant to install Windows 7 Professional.
So this is my scenario in a nutshell...after partitioning my drive and installing Windows 7 Professional using Boot Camp, I boot into Windows and am installing all the software and updates that I want so that I can have a clean Windows image than I can work and restore from (using Winclone 3) in the event I have to migrate or reinstall my entire Mac OS X operating system. Hopefully what I'm trying to do sounds very simple.
My problem...after a certain point of installing a ridiculous amount of Windows updates (or a certain 3rd party software maybe), when I select to restart or shut down WIndows, it will go to the pre-shut down/restart screen (you know, the Windows login screen), do all its prelimary stuff, show the "Shutting Down" status and then IT WILL NOT SHUT DOWN! It will just stay on that screen forever! I verified this because I left it on overnight and when I awoke the next morning, it was STILL there!
Does anyone have any ideas?! I'm going crazy because I reinstalled Windows like 3 friggin' times and it takes a LONG time (as you know) to get and update everything. Sorry if I said any mean words, but I am very frustrated and out of patience for this.
Thank you guys for any input/help with this.
P.S. After creating a Boot Camp partition and installing Windows, should I be seeing the Windows partition as a startup disk candidate on the Startup Disk list under System Preferences on OS X?

There is a BootCamp specific forum, you may get the experts over there.
https://discussions.apple.com/community/windows_software/boot_camp?view=discussi ons

Another HP Customer Escalations Team Lack of Communication and Warranty Replacement

I have been dealing with issues on my under warranty laptop for the past six months and have had nothing but problems with HP services. I love my laptop and everyone has been very very nice to me, but nothing is being done. I was supposed to receive a box to ship in my laptop to be diagnosed after two technicians could not fix my overheating, touchscreen, USB, and finger scanner issues. The box was supposed to arrive yesterday because I am leaving the country. I never have time to be without my laptop because I am in full time school however I have a week break during this semester change and this was the only time for me to work this out. I am just at the end of my patience here and so I tried sending an email to the Americas Escalation Management Team with this mesage:
Hello,
I have been in touch with my case manager Catherine regarding my situation over the past couple of weeks. My laptop issues have been going on for over 6 months but I have not been able to send in my laptop to be looked at because I am in full time school. HP has sent out two technicians to try and repair my problems, the first of which I paid for, but nothing has changed. My laptop is still overheating and certain specs such as the touch screen, USB, and finger scanner are still malfunctioning.
Catherine has been absolutely amazing as far as following procedure and helping me as quickly as possible. I do not blame her for any of my problems but I am still in need of help. Her and I had decided to send me a box to ship in my laptop to the repair "factory" and that box was supposed to come yesterday. As I said, I am in full time school but for 6 days I have a break between semester and I am leaving the country during that time. I needed the box to be here yesterday so that I could send it today and then have it returned to me sometime after I returned for the semester. The box is not here and I am leaving in about five hours. I'm not sure where the information relay was confused but at this point I am just very frustrated with HP's service.
My laptop is still under warranty and until this, I have had zero problems and have absolutely loved my laptop. I just feel like my patience is at the end of the line and I do not know where to go at this point. I do not want to give up and lose hope on HP products and customer service because myself and my family have been HP fanatics since I purchased my first laptop, but after talking with those around and other manufacturers, I just feel like I have been dealt the short end of the stick and I do not know how much longer I can hang around.
I do not know where this email is being sent to but please, help me. If it sounds like I am begging, I am. I have no other options at this point and as pathetic as it sounds, my laptop is my life because it is the center of almost every single class I am enrolled in. I won't beat around the bush so to be frank, I believe I deserve a new laptop after everything that I have been put through. Doing so would be an incredible act of kindness and I only hope that this can be done.
Last thing, this email is in no way meant to talk poorly about my case manager Catherine or anything she has done for me. She has been amazing and very helpful. All I ask is that someone can help me.
Thank you for you time,
... The emails my case manager has sent me had this email address for me to respond to, [Personal Information Removed] but immediately I receive an email saying that this email address is invalid. I am normally a very patient person but this is pushing me over the edge and I just need help. Clear communication and help is all I ask for.
Hopefully this forum will push my progress a little bit, but I won't even know because I'm leaving the country in 5 hours! Well HP, please help me.

williamsBank17:
Yaeh right they fixed it. I have a bridge in Brooken New York I will sell you to. You need to cut it off at HP's tech level and contact HP's excutive office and ask to speak with their boss. He will then give you the direct contacts to Chad's office. HP monitor will not allow me to post any of their HP contacts here in the forun. I am sure they will not like it for writing his name Because HP's forum monitors do HP's do not like me posting HP's top CO's dirrect contact information. When I do they will e-mail me and whipe out the information. The real people to contact and not some India HP tech who speaks very poor English. Chad is Catherine's over all boss. You can even ask her that you would like to speak to her boss. If she puts to her supper visor ask their supper visor to put their boss on the phone keep going up the chain untill you have reached Chad's office. He his the top CO for lap top repair center. Then you know your lap top will be fixed or replace. Do not for get to tell him you can cook an egg on your lap top.
You are welcome,
frrw

Fed up with Lack on BT Infinity !

I have now been waiting a year since I switched from Talk Talk to BT to get Infinity I went ahead by looking at the website and that said it was due end of September 2013 so I though I would take a chance to go ahead with joining BT . I have waited patiently and it said it was due 30th September 2014 now I have just looked the website and it is now saying between April & September 2015 This is simply not on now
I have been very patient but I getting to the end of my patience and seriously thinking of moving companies . All I want it my Sky Sport 1 & 2 back but Im having to wait till I get BT Infinity which according to the website was due September last year.
I want to know what the hold up is I know it is not the councilfault like the BT Representive said back in July
Yours Frustrated
David

try use the dslchecker with your phone number https://www.btwholesale.com/includes/adsl/main.html
if it says FTTC available then you should be able to order if just est date then not yet available to you
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Calling WebHelp from JS doesn't display content in frames

Hi,
We are using WebHelp on a UNIX server run from the cloud, to replace the original spartan-at-best, flat-HTML help content that was released with a web-based program, all of which was "context-sensitive" via mapping to #Name destinations within the old help web page. To make it work, we have a JavaScript that maps the old #Name destinations to the new WebHelp MapIDs and redirects the old help web page to a subdirectory that has the WebHelp output files. But, it's not working correctly. If we invoke WebHelp via
HH_DISPLAY_TOC, the new WebHelp opens within the frameset, but the context-sensitive mapping doesn't work.
The programmer says we need a way to call help using a URL. So, I sent him what it says in the RH help system for programmers:
RH_ShowHelp(0, "IQ_Help/util_en.html", HH_HELP_CONTEXT, HelpTag)
I also sent him a PDF of the RH help topics for programmers about calling WebHelp.
From what I gather reading the JavaScript (and I am NOT a programmer), he has set HelpTag as the variable for the Map ID that is provided in a .properties file.
Tried unsuccessfully using the following ways of calling it (not as sequential lines of code, but as replacement methods of the same line of code):
RoboHelp_ShowHelp(http://[servername]/IQ_Help/util_en.html, 0)
RH_ShowHelp(0, "IQ_Help/util_en.html>UUGuide%20SPi",HH_HELP_CONTEXT, HelpTag)
RH_ShowHelp(0, "IQ_Help/util_en.html>UUGuide%20SPi",HH_DISPLAY_TOC, HelpTag)
http://[servername]/robohelp/rest/robowindow?wtype=ctx&context=HelpTag <-as a call to URL
I'm sorry, I'm looking like a real idiot around here -- I really don't know much at all about Java or JavaScript, and I have never had to direct a programmer through how to get the help call to work, and I'm at the end of his patience with me... I don't know where else to turn...I need some insight from YOU.
I thought about providing the text of the JavaScript here, but I don't know for sure whether it would show up as text, or how to make it an attachment that's safe. Please tell me...?
Thanks in advance,
Rene

Hi there
If all they want is to use URLs, see if this helps...
Click here to view
Cheers... Rick
Helpful and Handy Links
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Begin learning RoboHelp HTML 7, 8 or 9 within the day!
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I am not able to redeem my redemption code

i purchased the adobe cloud because my upgrade to elements 12 never worked despite endless hours talking to would be experts, so i decided to lose the 67 gbp and try creative cloud for ligfhtroom 5 and photoshop cc however i am having the same problems and keep getting asked for a redemption code which i cannot find.
as far as software goes adobe sucks and i am at the end of my patience after using your products for 9 years, if this problem is not resolved tonight then i will be cancelling my direct debit and moving over to a rival company like zonerama, who do not make it difficult for their customers to install their products and I will be reluctantly ending a 9 year period with elements,and i can assure you those 9 years were easy years for downloading software,the problem now is that in order to deter illegal use of your products you are making it difficult for your paying custoimers to use your products, maybe somebody from the upper management hierarchy has not been looking at the amount of complaints ( and generally al recurring ones at that) or if they have they are ignoring them at their peril, it seems by the amount of recurring problems of the same type that the experts are clutching at straws too, for the elements 12 problem i was directed deep into my computers system to no avail then was cut short

Branching this to a separate discussion
Akuj I am sorry you have been facing a difficult experience utilizing Elements 12, Photoshop CC, and Lightroom 5. If you are facing difficulty redeeming your redemption code then please see Redemption Code Help.

My Phone Cannot Place Calls or Receive them

This is the Second Time this Problem has Happened. Each Time followed a Plane Trip from Detroit to Kansas City MO. The Phone Was Turned OFF while on the plane both times. I can Text and Receive DATA ONLY! Any call Place results with a message "The Number is Not in Service". I received a Text that when someone Calls My Phone they hear "All Circuits are Busy".
I DEPEND on This PHONE for My Business! I DO NOT HAVE TIME FOR THIS ISSUE TO KEEP HAPPENING!!!! The Verizon Techs CANNOT FIGURE IT OUT. They All want to Change the SIM Card. That was done the First Time (3 Weeks Ago) and Again When i Returned Home. At That Point I Could Place Calls, But No One Could HEAR ME! Come to find out, the phone had Switched to 4GLTE Only. If i had Less than That Coverage, My Phone Could Not Transmit My Voice!
I am at the End of my Patience With this PHONE. I had a Droid 4 and it was Fine (I Still Have It and am about to put it Back Into Service). I was talked Into this Piece of JUNK by a Pushy Verizon Twit in Toledo that would not Respond to me When I had Issues with the Turbo Set Up. I called her number when I had an issue and she Never Responded. I had to figure it out on my own and waste a bunch of time in doing so.
I Need RESULTS NOW, And What About this LOLIPOP 5.1 UPDATE I Keep Hearing About. Will That actually FIX This Thing or is it Just Another Verizon Buffer??!!
Back to the Original Issue; Is there a Problem with these phones Going Though X-RAY Machines At Airports?

Hello DanEvans442! I'm terribly sorry over any issues you've had with your Turbo. You and I have the same model. I love mine! One of the best devices have had in 10 years. I want that to be the same for you! You've mentioned that you've had issues after deboarding the plane. One of the things you'll want to be sure of is that the device isn't inadvertently in Airplane Mode. Please go to Settings> Airplane Mode. If it is set to "On", please turn it off and try your device again. If it was already set to off, then we can move to other possible contributors. Can you describe what happens when you try to use the service? DionM_VZW Follow us on Twitter www.twitter.com/vzwsupport

End of my patience

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