Engineer appointment cancelled without notificatio...

Hey,
We ordered Infinity option 2 on 21 April 2011 and it is supposed to be activated this Friday (13th May).
However, it now says "Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange."
I have done a bit of searching, and it seems an engineer visit is definitely needed for an Infinity installation. Could someone confirm whether or not this is the case, and if so, what my next step should be?
Thanks!

squatly wrote:
Definitely ordered Infinity, here are some more details:
Status: In Progress
Reference number: VOL011-**********
Here are some screenshots form my tracking page:
Equipment Delivery and BT Infinity Option 2:
http://i.imgur.com/C2iq8.png
Activation Dates:
http://i.imgur.com/oCLUZ.png
Oh and I did get a confirmation email, with the following:
About your engineer visit
Your
Will visit
On
Arriving
BT broadband engineer
13 May 2011
8am - 1pm
Your package is: Broadband and Calls
Your contract is for: 18 months starting on 13 May 2011
Your broadband starts on:
13 May 2011
Your username is:
Your password is: [*******]
Your download speed should be:
37.3Mb
Your upload speed should be:
9.8Mb
It seems since I received the email, BT have cancelled the engineer appointment without contacted us...
Hi there,
Just a heads-up If I were you, I would edit out your VOL number from your post; it is personal to you and shouldn't be disclosed publicly, for security reasons. I would also consider editing out your username and password details for the same reason.
I hope this info helps.

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honar wrote:
How cancel my engineer appointment ??
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Hi Oldwindsor05,
If you send us your details we will chase this up and see whats going on for you
Can you contact me via the link in the section 'about me' in my profile.
Cheers
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BT Moderator Team.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Hi
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