Landline cancelled without customer's consent or r...

BT has shown initiative and cancelled my landline without my consent! I am moving house next week and my landline is the conact numbers for movers, decorators, builders, etc and it is nothing short of disastrous. I am also in trouble with O2 now as it'll look like I have not advised them of the change in my circumstances.
It seems that an advisor with BT can make the decision to disconnect my landline and that can happen within the space of about an hour and a half but if I need it reconnected it'll take at least 48 hours.
I'll look for various online forums to share this experience and warn people against BT.

If this has been ongoing for this long I suggest trying the MODS on here,
The contact for the MODS is http://bt.custhelp.com/app/contact_email/c/4951 (Allow 72 hours for a response)
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

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Incoming payment without Customer

hi,
May I know how to enter incoming payment without customer, and knock off the payment with an invoice later on?
Thank you..
Regards,
Catea k

Hi,
Without knowing the customer you can keep track of the amount which you had received.
but you can do like this for Which document A/R or A/p invoice the amount was received in this case you can collect teh amount by selecting ON ACCOUNT. and keep track of the vendor / customer balance.
Regards
Chidambaram

Sales order posing without Customer

Hi All,
Sales oder data is sent by the third party system to production without customer ( sold-to-Party / Ship-to-Party ) data, it still creates the sales order in Production environment. The Basic type is ORDERS05 and the message type is ORDERS and the idoc is successfully posted in SAP with status 53.
But when the same data is sent to Quality, it does not allow to create the sales order with out Customer information. The idoc is created but with the status 51 ( Document not posted ) .Please let me know what would be the reason for this.
Please let me also know if i need to check the cofiguration settings in Quality.
Thanks and Regards,
Sireesha.

Hi,
Do you have any customer to your productive sales order or is saved without ?
If you do have please check also IMG configuration in
SPRO>Sales and Distribution>Electronic Data Interchange>EDI Messages>Configure EDI Partners into your receiving system
BR
Aris

Automatic cancellation of Custom declaration not happening in GTS

Hi All
I need your help, when i am cancelling my proforma invoice (F9) in R/3, custom declaration not cancelled automatic in GTS, I know i can cancel the custom declaration manually but again i want to cancel the declaration automatically as soon as the proforma invoice cancelled in R/3
Please advise

hi,
I think you have already received an answer from support but I put it here again.
You have to use invoices with SD document category 'U' and to cancel the proforma use the menu function 'complete'.
Balazs

How to cancel trade/customs check function?

Dear JP,
Can you tell me how to cancel trade/customs check function? when i create an invoice, the system always checks the trade/customs tap, if i don't input the relevant data, the invoice won't generate account.

Hello There,
Check in IMG >SD > Foreign Trade / Customs > Basic Data for Foreign Trade > Define Business Transaction Types And Default Value > Define Default Business Type (SD).
Also check in tcode VI49.
OR
Also, check based on your business process requirment, use tcode VTFA/VTFL,
Header - Determine export data.
OR
Please go through SAP Note :354222 and 354118.
Take a ABAPer help and Make the Changes according to that.
Also, refer Re: Foreign Trade Data Issue
Thanks & Regards
JP
I request you, not specify any name, while posting your query on forum.

Order Cancelled without reason and refund

My order about a macbook pro was cancelled without reason, the best buy email just says "We're sorry, but your items have been canceled because we could not verify some of your information." and i didn't receive the refund!! I need help urgently, thanks

Hello guigapsouza,
I'm disappointed to read that your order was cancelled and that the funds that were put on hold have not yet been released. Certainly, I regret any inconvenience to you as a result of this experience.
When an order is placed on BestBuy.com, a hold is placed on the funds in your account to ensure that they are available when the order is shipped and billed. If an order is canceled, the hold may not be removed by your bank for a few business days afterward. In order to have the hold removed more promptly, I recommend contacting your bank directly for further assistance.
I hope this helps. I'm grateful that you took the time to write to us with your concern.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

To Stop 'Booked' order cancelation in Customer UI

How to disable 'Booked' order cancellation in customer UI?

Hello Ashish,
To not display the button in the Customer UI , set profile option, IBE: Enable Order Cancellation in Order Tracker = No, and
Or for B2B users , remove the IBE_CANCEL_ORDER permission (and the IBE_CANCEL_ORGANIZATION_ORDER).
Please advise if you need additional details.
Regards,
Debbie

Cancelling without core automatically

We're running 4.7 Enterprise on WAS Kernel 6.20. Is there a profile parm or some way to NOT create a core dump when a process cancels? Maybe similar to the 'Cancel without Core' option in SM50?

Hi Tony,
This is an OS user parameter. Depending on your OS this is a different parameter.
Best regards,
Alexander.

How can I cancel a Customs Declaration?

Hi all,
How can I cancel a Customs Declaration?
Is this a special message type or how can I do this?
Thanks
Regards

Gunther,
In the GTS IMG, under SAP Customs Management >> General Settings >> Communications Processes >> Define Messages for Communications Processes there are seveal message types with "Cancellation" in the description. For example: I1011, I1050. These depend upon the country for which you are configuring electronic communications. Don't forget to enable email communication with the authorities for these messages (transctions SUGR and SCOT). And don't forget to enable the message via message determination. After you receive authorization to cancel the declaration, remember to "close" the transaction which marks it for archive.
Perhaps Sameer or Satya can offer more advice regarding if it is possible to "do over" the transaction after cancelling it. I have never tried that. I believe once the initial message has been sent to customs, you cannot "complete" the billing document using VF02 (which releases the delivery back to be available for processing on a different billing document). At that point, you can only "cancel" it in GTS. I do not know how you would restore inventory in the feeder system for that transaction.
Finally, if I have stated something wrong or in a confusing way, I apologize. I'm confident the other SDN members will correct or clarify.
Regards,
-Greg

Attempt to download an EXE file is first cancelled (without my consent), then, after restarting the downloaded file fails to appear on my computer.

Just installed FF v.5 on Win XP. Now I am unable to download exe files. I have worked through suggestions on a FF-help page entitled "Unable to download or save files".
I have turned off my firewall with no success. I use ESET NOD32 and SpyBot. I AM able to download image files (and I assume other types as well).
I can download exe files with Chrome without difficulty.

Yes it happens in Safe Mode also. And, again, this only starting happening recently and doesn't appear to be correlated with any system change that I am aware of.
However, I found a solution on a rather old article. It seems that the problem is corrected by setting to "false" the following item in the about:config.
browser.download.manager.scanWhenDone
The kb article where I found the answer is at:
http://kb.mozillazine.org/Browser.download.manager.scanWhenDone
I still don't know why the "virus scan" and/or application of the "Windows security policy checks" causes this problem. However, I have now observed that the file appears while being downloaded. And, then, immediately after download, the file is removed - no idea what is triggering this deletion.
Thank you for your help.

Delivery got canceled without reversing the invoice

Dear All,
I came across very strange scenario in one of our client.
In the export process below are the steps involved.
Sales order u2013 delivery (no PGI) u2013 pro forma invoice (wrt delivery) u2013 PGI u2013 Export invoice (wrt Delivery)
Some end user has canceled the pro forma invoice and then reversed the PGI and canceled the delivery, without cancelling the Export invoice, and then created new delivery u2013 pro forma invoice u2013 export invoice.
So, the question is how system has allowed reversing the goods issue and canceling the delivery without cancelling the export invoice.
Now, in system it is showing delivery as archived and pro forma invoice as cancelled, but still showing Export invoice.
System is also not allowing canceling the export invoice, as when we tried to cancel the same it throws an error that the delivery (which has been archived) does not exist.
Kindly note that the item category has been configured as delivery related billing.
Can this be possible because of any user exit? or any other reason? and what can be done?
Thanks,
Ritesh

hi,
THis is possible if the enduser with the help of Abaper or if he has the knowledge and authorization to use ABap tables, he can edit the table and delete the relevant data as required.
This cannot be traced even by abapers.
Thanks and regards,
Sudhir

How can my Geek Squad protection plan be cancelled without even notifying me!?

I bought my Iphone 5 back in September 2012 and had to get it replaced in June 2013 because it kept crashing. When I got it replaced I had to cancel my Geek Squad protection plan from my old phone and purchase a new one to cover me till June 2015, which I did. So when I went in to Best Buy Monday to try to replace my charging cable, boy was I surprised that apparently I wasn't covered anymore. So I called customer service to straighten it out and their story changed three different times. I was told that my Best Buy credit card was not the same card on my Geek Squad account, then I was told that I was the one that cancelled my protection plan to which I explained about my replacement phone, then ultimately I was told that I did not pay for my plan for over three months so it was cancelled November 2013. First of all, I was speaking to someone who I could not even understand and it was frustrating. Second, the fact that they accused me of not paying my bill was not only insulting, but absolutely ridiculous because my protection plan was ALWAYS automatically charged to my account so how could I have stopped paying it? Third, I was angry that it is now March 2014 and I had not receive one letter, email, or phone call notifying me of this cancellation? Fourth, I was told that even if I were to pay my "outstanding balance" that my plan would still be cancelled and I would not be able to get a new one. I am a silver member and I make numerous big purchases at Best Buy, but after dealing with how absurd the whole situation is I am not going to buying any protection plans.

Hello JennyMyers,
I am sorry you have reached out three different times and received inconsistent communication each time. I can certainly see how that would be frustrating in this situation. Also, I apologize if you felt like the phone agent was accusing you of doing something you didn’t intentionally do, and rather, were unaware of altogether.
I was able pull up your purchase history using your email address you provided on the forums. It appears that your last successful automatic payment was on 11/14/2014. The first payment to not go through was 12/14/2013. After that, no successful payments were collected for December 2013 – March 2014. I was also able to see that we reached out to you via email on 01/14/2014 to notify you of the missed payment.
Since we hadn’t collected successful payment for the last four months, your Geek Squad Protection plan was cancelled. I’m sorry for any inconvenience and frustration this has caused you and I hope that you won’t completely write of the benefits of the Geek Squad Protection plans that we offer. I’m glad we were previously able to get you a replacement for your broken phone.
Regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Deadline monitoring & extended email without customizing a new workflow?

Hi,
I have a Position setup in Partner Profile - Post Processing:Permitted agent, to be notify if processing errors occur on the inbound idoc interface.
My questions are:
1. Besides receiving work item in SAP inbox for the idoc fallout, is there any way to send extended notification Outlook email to the users in that position when processing error occured?
2. How can i setup a deadline monitoring for the work item triggered only by these specific idoc message variant? In SWWA, it does not narrow down by workitem, permitted agent,partner profile etc.
3. If #2 can be fulfill, is it possible for me to trigger a new work item to another user/position? An escalation to next level after due date.
I know this can be done through customizing a workflow, but in my situation, i need to search for a solution in a standard existing SAP way without creating any new workflow, program or object.
Any suggestions?
Thanks.
Regards
Eunice
Edited by: Huwi Yin Puah on Oct 1, 2009 1:08 PM
Edited by: Huwi Yin Puah on Oct 1, 2009 1:10 PM

Huwi,
1# You can send the external notification using Send mail step in the standard workflow it self. I suppose, You can add new steps in Standard Workflow also. Use Send mail step and chose recipient type as "Email Address'. Pass the email Address and it will sent out to MS outlook inbox if all the SCOt Configurations are done.
2# You can activate the deadline monitoring on any activity by
double click on the activity
goto tab Latest End
Select the relevent options
3# For excalation you can set the deadline out come as a "Modeled" outcome. It would provide you an extra wing in your approval task and in that extra wing you can create your own task putting agent as manager's manager.
Hope it helps!
Cheers,
Vikash

Can't cancel without live chat, but can't get through to speak to live chat.

Hello,
I work in an office and due to the recent security breach at Adobe they are wanting to cancel our 12 month subscription so that our credit card details are no longer stored with Adobe, or if possible be invoiced for, and pay out the rest of our 12 months in one payment.
I have followed all the FAQ's and the previous discussions here and they all direct me to live chat - there appears to be no other way to cancel, or speak to anyone at all at adobe (keep in mind I am in Australia).
This week I have tried to get through to live chat. The first day I was #11 in the queue upon joining and after waiting for well over an hour I must have reached the front of the queue while I was on a phone call to a customer as when I went back to the chat windown Adobe had closed the conversation due to no reply from me to their eventual acknowledgement.
Yesterday I was #91 in the queue upon joining and I believe it was more than 4 hours before i think I must have reached the front of the queue, I say I think as it must have occurred while I was at lunch and away from my desk, as again I came back and had missed my chance to speak with a representative - chat had been closed.
Is there an email address, or other way that I can communicate to arrange what we are seeking?
I appreciate your assistance.
Kerrie.

Ha. Good luck. I've been trying for two days straight to get an Adobe representative on live chat. I'm in the USA.

Engineer appointment cancelled without notificatio...

Hey,
We ordered Infinity option 2 on 21 April 2011 and it is supposed to be activated this Friday (13th May).
However, it now says "Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange."
I have done a bit of searching, and it seems an engineer visit is definitely needed for an Infinity installation. Could someone confirm whether or not this is the case, and if so, what my next step should be?
Thanks!

squatly wrote:
Definitely ordered Infinity, here are some more details:
Status: In Progress
Reference number: VOL011-**********
Here are some screenshots form my tracking page:
Equipment Delivery and BT Infinity Option 2:
http://i.imgur.com/C2iq8.png
Activation Dates:
http://i.imgur.com/oCLUZ.png
Oh and I did get a confirmation email, with the following:
About your engineer visit
Your
Will visit
On
Arriving
BT broadband engineer
13 May 2011
8am - 1pm
Your package is: Broadband and Calls
Your contract is for: 18 months starting on 13 May 2011
Your broadband starts on:
13 May 2011
Your username is:
Your password is: [*******]
Your download speed should be:
37.3Mb
Your upload speed should be:
9.8Mb
It seems since I received the email, BT have cancelled the engineer appointment without contacted us...
Hi there,
Just a heads-up If I were you, I would edit out your VOL number from your post; it is personal to you and shouldn't be disclosed publicly, for security reasons. I would also consider editing out your username and password details for the same reason.
I hope this info helps.

Landline cancelled without customer's consent or r...

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