Cancelling without penalty?

I have been with BT Broadband for around 2 weeks, and already I am not confident that technical support are competent or knowledgeable enough to address an issue I'm having with a low connection speed.
Can I cancel my contract without penalty at this stage?
Mike
Solved!
Go to Solution.

Sure this is a service, but I phoned tech support on day 2 to try and resolve a speed issue and was told to wait the 10 day stabilisation period. I did, and very soon afterwards contacted support again, but am not getting any real understanding of the issue.
Basically my line is connecting at a fixed 576kbps, and there is absolutely no willingess on BT's part to sort whatever issue it is that is causing this limit to be in place. I am connected directly to the test socket, with no other devices, so any problem is on the BT side. My neighbour is on the same exchange and take a line from the same telegraph pole outside, and they are not speed restricted.
BT just don't seem to accept that it might be a problem they should fix. The solution they suggest is for me to pay for a conplete new line myself because the old line is not up to it.
I have two problems with this:
(A) why am I paying for a new line and number when the faultis on the BT side?
(B) my router stats indicate that actually my line is very clean and should easily handle more.
I switched to BT with the expectation that BT would be able to knock some heads together at their own company (or affiliated company) and sort this out, but I'm just getting the same uninformed excuses and barriers as the previous provider.
I have found another ISP who actually understand the issues, understand the technology, and can't understand why BT aren't sorting this out.
By the way, I spent months and months and wasted lots of time with my previous ISP trying to sort this out, which explains why I don't have the energy to repeat this with BT, because I can see the same thing happening already.
I just want out at an early stage so that a technically proficient ISP, one who is willing to fight my corner, can take over.
Surely there must be a short period (e.g. a month) in which to assess whether you're happy with the service provided? How on earth can I tell before the service is actually switched on whether I am going to be happy with the service?
If there isn't a penalty-free way out according to the T&Cs, I would hope to appeal to BT's better nature to let me go, so that someone else can have a go at this.
Mike

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Contract Cancellation and Penalty Charges

I have recently received the letter from BT informing me of the impending price rise for line rental etc. I have generally been happy with BT but I'm now finding their basic price structure prohibitively expensive, so took the decision to move my business elsewhere.
I contacted BT last week only to discover that I was tied to a automatically renewing 12 month contract that doesn't end until next March which would cost me over £40 to terminate early. My issue is that I received no notice from BT that the contract was renewing before the anniversary and there is nothing on the regular bills or the account section of the website stating this date. BT assure me letter were sent but it seems a common theme that these don't always arrive. According to BT's T&C's these letters should arrive in plenty of time to cancel if required. I understand that this price change may also be viewed as a material change in the contract I hold and so should allow cancellation without penalty.
I raised a complaint to this effect as I feel these are extremely sharp business practices and generally unfair. I was told by the person raising the complaint it was basically a waste of time as these issues are regularly turned down. I received a call this afternoon stating the complaints dept was happy with the situation and would not be acting further.
From what I understand Ofcom has already reviewed this situation and next month Penalty charges are being slashed. Please could somebody let me know how I escalate my complaint to Ofcom and also if there is an exact date when these reduced penalties come into effect?
Rant over. Many thanks.
Rob

I can't believe this. I had exactly the same issue and looking at the date on your post, on the same day! My paper bill didn't arrive this month, it was due yesterday, today I received a call saying I had to pay my bill, so I checked online and noticed that the discount of my contract wasn't there. I called them and they said they renewed my contract without my concent, neither my letter nor by phone. Like you they said a letter was issued, but I never got that letter because I had to complain from day one signing with BT, and I was desperate to get to the end of the contract. The person who picked up my call is some other part of the world, said I HAD to fulfill my contract whether i signed it or not. Obviously, they know nothing about consumers rights.
I'm not sure how to deal with the situation now because I'm not going to pay for a contract that I didn't agree to, neither will I pay for contract that increased in value, and a contracted that was set before the letter changing the line rental.
I'll keep an eye on this thread in hopes that someone has an answer for us. I'm sorry this has happened to you, but I'm glad in a way that my complaint is not the only one.

With the new offer of $9.99 for CC and Lightroom 5, can I cancel at the end of year without penalty?

After reviewing the current offer of $9.99 for C.C. and Lightroom 5 can I cancel my subscription after the 12 months without penalty before the renewal at a different rate?

Hi Paper-Moon2010
Yes, you can cancel after 12 months if you do not wish to renew.
Kind regards
Bev

Transfer from CC subscription to Ps + Lightroom without penalty

I have used Ps and Lightroom for many years. Six months ago I took out a 12 month subscription to CC. When the new Ps + Lightroom subscription was announced this month I asked Adobe if I could cancel my CC subscriptio without penalty and take out a Ps + lightroom subscription and was told I could but when I try to do so the system wants to charge me a 50% penalty i.e. 3 months. Does nayone know how to resolve becasue I have been waiting for an agent for 40 minutes!

Hi 3708Dennis,
You may switch your plan to the discounted prices by contacting the Customer /Chat support and you will not be charged the 50% of the remaining plan fee.
Please contact Chat/Customer Support:
http://www.adobe.com/support/download-install/supportinfo/
Regards
Gurleen

Order Cancelled without reason and refund

My order about a macbook pro was cancelled without reason, the best buy email just says "We're sorry, but your items have been canceled because we could not verify some of your information." and i didn't receive the refund!! I need help urgently, thanks

Hello guigapsouza,
I'm disappointed to read that your order was cancelled and that the funds that were put on hold have not yet been released. Certainly, I regret any inconvenience to you as a result of this experience.
When an order is placed on BestBuy.com, a hold is placed on the funds in your account to ensure that they are available when the order is shipped and billed. If an order is canceled, the hold may not be removed by your bank for a few business days afterward. In order to have the hold removed more promptly, I recommend contacting your bank directly for further assistance.
I hope this helps. I'm grateful that you took the time to write to us with your concern.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Cancelling without core automatically

We're running 4.7 Enterprise on WAS Kernel 6.20. Is there a profile parm or some way to NOT create a core dump when a process cancels? Maybe similar to the 'Cancel without Core' option in SM50?

Hi Tony,
This is an OS user parameter. Depending on your OS this is a different parameter.
Best regards,
Alexander.

Can I cancel an auto renewed CC membership without penalty?

My CC membership autorenewed on Sept 19. If I cancel within the next 30 days is it the same as canceling a new CC membership, or will I be assessed a penalty?

Hi Mark,
The photoshop+Lightroom combo offer has the following criteria to be fulfilled (http://www.adobe.com/store/en_us/popup/offer/ccm_photoshop_app_offer.html)
Terms and conditions
VOID WHERE PROHIBITED OR RESTRICTED BY LAW. Eligible customers may purchase an Adobe Creative Cloud membership to Photoshop CC™ and Adobe® Photoshop Lightroom 5 bundled together for a reduced price. Offer valid for purchases of an annual plan, which requires a 12-month contract. This offer is only available to customers who own an older version of a Photoshop or Photoshop Extended product, version CS3 or later (CS3.x, CS4, CS5.x, or CS6), and who purchase directly from the Adobe Store or by calling a regional Adobe Call Center. This offer is not available to Education, OEM, or volume licensing customers. Residents of embargoed countries are not eligible. This offer is limited to one (1) purchase per customer. Offer is subject to U.S. export control laws and laws where the recipient resides. Offer may not be assigned, exchanged, sold, transferred, or combined with any other discount or offer, or redeemed for cash or other goods and services. Offer is valid until December 31, 2013, and can be changed without notice. Void where prohibited or restricted by law.
Renewal
After the first 12 months, we will automatically renew your contract based on the current price of the offering.
Cancellation
We'd hate to see you go, but if you cancel within the first 30 days starting from your contract date, we'll give you a full refund. Otherwise, you'll be billed 50% of your remaining contract obligation for the cancellation or removal of seats. If you ever need to cancel, just call Customer Support
Since you are have active Creative Cloud subscription : So please go through this :
Customers who have already qualified as eligible to transition to this new program have already been informed. All other Creative Cloud members who meet the qualification requirements may contact Adobe Customer Service to discuss transitioning their membership to this new offer.
Please refer to this link : http://www.adobe.com/products/creativecloud/faq.html
To contact us : http://adobe.ly/yxj0t6
Regards,
Rajshree

Delivery got canceled without reversing the invoice

Dear All,
I came across very strange scenario in one of our client.
In the export process below are the steps involved.
Sales order u2013 delivery (no PGI) u2013 pro forma invoice (wrt delivery) u2013 PGI u2013 Export invoice (wrt Delivery)
Some end user has canceled the pro forma invoice and then reversed the PGI and canceled the delivery, without cancelling the Export invoice, and then created new delivery u2013 pro forma invoice u2013 export invoice.
So, the question is how system has allowed reversing the goods issue and canceling the delivery without cancelling the export invoice.
Now, in system it is showing delivery as archived and pro forma invoice as cancelled, but still showing Export invoice.
System is also not allowing canceling the export invoice, as when we tried to cancel the same it throws an error that the delivery (which has been archived) does not exist.
Kindly note that the item category has been configured as delivery related billing.
Can this be possible because of any user exit? or any other reason? and what can be done?
Thanks,
Ritesh

hi,
THis is possible if the enduser with the help of Abaper or if he has the knowledge and authorization to use ABap tables, he can edit the table and delete the relevant data as required.
This cannot be traced even by abapers.
Thanks and regards,
Sudhir

Engineer appointment cancelled without notificatio...

Hey,
We ordered Infinity option 2 on 21 April 2011 and it is supposed to be activated this Friday (13th May).
However, it now says "Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange."
I have done a bit of searching, and it seems an engineer visit is definitely needed for an Infinity installation. Could someone confirm whether or not this is the case, and if so, what my next step should be?
Thanks!

squatly wrote:
Definitely ordered Infinity, here are some more details:
Status: In Progress
Reference number: VOL011-**********
Here are some screenshots form my tracking page:
Equipment Delivery and BT Infinity Option 2:
http://i.imgur.com/C2iq8.png
Activation Dates:
http://i.imgur.com/oCLUZ.png
Oh and I did get a confirmation email, with the following:
About your engineer visit
Your
Will visit
On
Arriving
BT broadband engineer
13 May 2011
8am - 1pm
Your package is: Broadband and Calls
Your contract is for: 18 months starting on 13 May 2011
Your broadband starts on:
13 May 2011
Your username is:
Your password is: [*******]
Your download speed should be:
37.3Mb
Your upload speed should be:
9.8Mb
It seems since I received the email, BT have cancelled the engineer appointment without contacted us...
Hi there,
Just a heads-up If I were you, I would edit out your VOL number from your post; it is personal to you and shouldn't be disclosed publicly, for security reasons. I would also consider editing out your username and password details for the same reason.
I hope this info helps.

Landline cancelled without customer's consent or r...

BT has shown initiative and cancelled my landline without my consent! I am moving house next week and my landline is the conact numbers for movers, decorators, builders, etc and it is nothing short of disastrous. I am also in trouble with O2 now as it'll look like I have not advised them of the change in my circumstances.
It seems that an advisor with BT can make the decision to disconnect my landline and that can happen within the space of about an hour and a half but if I need it reconnected it'll take at least 48 hours.
I'll look for various online forums to share this experience and warn people against BT.

If this has been ongoing for this long I suggest trying the MODS on here,
The contact for the MODS is http://bt.custhelp.com/app/contact_email/c/4951 (Allow 72 hours for a response)
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

Billing Doc is cancelled without excise invoice

Hi,
The excise invoice (j1iin) is still active but the billing document has been cancelled.
Please suggest how can i stop it.
Regards
Prateek Saxena

Check this thread where similar requirement has been discussed
[Re: billing document cancellation should not be allowed if excise invoice exist|http://forums.sdn.sap.com/thread.jspa?threadID=1863549]
G. Lakshmipathi

How can my Geek Squad protection plan be cancelled without even notifying me!?

I bought my Iphone 5 back in September 2012 and had to get it replaced in June 2013 because it kept crashing. When I got it replaced I had to cancel my Geek Squad protection plan from my old phone and purchase a new one to cover me till June 2015, which I did. So when I went in to Best Buy Monday to try to replace my charging cable, boy was I surprised that apparently I wasn't covered anymore. So I called customer service to straighten it out and their story changed three different times. I was told that my Best Buy credit card was not the same card on my Geek Squad account, then I was told that I was the one that cancelled my protection plan to which I explained about my replacement phone, then ultimately I was told that I did not pay for my plan for over three months so it was cancelled November 2013. First of all, I was speaking to someone who I could not even understand and it was frustrating. Second, the fact that they accused me of not paying my bill was not only insulting, but absolutely ridiculous because my protection plan was ALWAYS automatically charged to my account so how could I have stopped paying it? Third, I was angry that it is now March 2014 and I had not receive one letter, email, or phone call notifying me of this cancellation? Fourth, I was told that even if I were to pay my "outstanding balance" that my plan would still be cancelled and I would not be able to get a new one. I am a silver member and I make numerous big purchases at Best Buy, but after dealing with how absurd the whole situation is I am not going to buying any protection plans.

Hello JennyMyers,
I am sorry you have reached out three different times and received inconsistent communication each time. I can certainly see how that would be frustrating in this situation. Also, I apologize if you felt like the phone agent was accusing you of doing something you didn’t intentionally do, and rather, were unaware of altogether.
I was able pull up your purchase history using your email address you provided on the forums. It appears that your last successful automatic payment was on 11/14/2014. The first payment to not go through was 12/14/2013. After that, no successful payments were collected for December 2013 – March 2014. I was also able to see that we reached out to you via email on 01/14/2014 to notify you of the missed payment.
Since we hadn’t collected successful payment for the last four months, your Geek Squad Protection plan was cancelled. I’m sorry for any inconvenience and frustration this has caused you and I hope that you won’t completely write of the benefits of the Geek Squad Protection plans that we offer. I’m glad we were previously able to get you a replacement for your broken phone.
Regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

My iPhone 6 order was canceled without my permission and without reason or explanation. I have had a verizon cell phone for 13 years and have gotten your cable/internet/phone when i moved out on my own because i had been so happy with the experience i had

I have had a verizon cell phone for 13 years and have gotten your cable/internet/phone when i moved out on my own because i had been so happy with the experience i had with the cell phone service. i ordered my new iPhone 6 on October 6th along with my husband. i was told by the sales associate at the vierzon store where i placed the order that it would ship a week before halloween. instead of a shipping confirmation, i received an email a week before halloween letting me know that my order had been placed on 10/24/14. i thought this was weird, but figured i could weight another week or two, no big deal. my husband got his phone in the mail yesterday. still no sign of mine. then this morning i got an email letting me know that my order was cancelled and if id like to place another order for a phone, then i can go back to the store and do so. why would i want to go through another month of this??? verzon lost my order. i never canceled it and i am beyond annoyed. i am looking to switch my entire house to another provider. this is ridiculous.

i did not get any reasons or explanations. the email just stated that my order was canceled and that it won't be posted to my credit card (i have more than enough to cover the cost, so that is not the issue). also my husbands phone was paid for from the same card moments before me. my balance is always paid automatically and on time. so that couldn't be the reason either. that's what so frustrating is because they didn't explain what happened. this is what the email read exactly:
"This email is to confirm that your order has been cancelled; you have not been billed for this merchandise.
If you would like to place a new order, you may do so by visiting your local retail store or going online to www.verizonwireless.com.
Business customers should refer back to their local Verizon Wireless Sales Representative if you have any questions or would like to place a new order.
Thank you, and we look forward to your business in the future.
Verizon Wireless"
it almost feels like its saying that i canceled it and that this was to confirm that i did. but i didn't cancel anything.

Time Machine prepares backup but cancels without error message before starting backup

Hello.
I'm running OS 10.9.1 on a 2013 iMac. Time Machine has not backed up for a few weeks. Have tried verifying the backup with no problems reported. Can't mount 1TB Time Capsule or relevant sparsebundle in Disk Utility. Went to Console and copied the relevant logs:
1/12/14 8:25:06.310 AM com.apple.backupd[1456]: Starting manual backup
1/12/14 8:25:06.320 AM com.apple.backupd[1456]: Network destination already mounted at: /Volumes/Data
1/12/14 8:25:29.000 AM kernel[0]: hfs: mounted Time Machine Backups on device disk4s2
1/12/14 8:25:31.268 AM com.apple.backupd[1456]: Disk image /Volumes/Data/Macintosh.sparsebundle mounted at: /Volumes/Time Machine Backups
1/12/14 8:25:31.284 AM com.apple.backupd[1456]: Backing up to /dev/disk4s2: /Volumes/Time Machine Backups/Backups.backupdb
1/12/14 8:25:31.481 AM mds[65]: (Error) Volume: Root store set to FSOnly with matching create! (loaded:1)
1/12/14 8:26:00.273 AM com.apple.backupd[1456]: Deep event scan at path:/Users/[redacted]/Pictures/iPhoto Library cellphone/Database/apdb reason:contains changes|must scan subdirs|fsevent|missed reservation|file event|
1/12/14 8:26:04.372 AM com.apple.backupd[1456]: Finished scan
1/12/14 8:26:04.376 AM com.apple.backupd[1456]: Not using file event preflight for Macintosh HD
1/12/14 8:26:44.000 AM kernel[0]: disk4s2: 0xc005 (UNDEFINED).
1/12/14 8:26:51.000 AM kernel[0]: disk4s2: 0xe000c2e4 (UNDEFINED).
1/12/14 8:26:51.601 AM diskimages-helper[1470]: terminating disk4 - image is no longer available
[here follows various repeated disk4s2 undefined messages]
1/12/14 8:26:51.603 AM com.apple.backupd[1456]: Stopping backup to allow backup destination disk to be unmounted or ejected.
[here follows various repeated disk4s2 undefined messages]
1/12/14 8:26:52.000 AM kernel[0]: hfs: Runtime corruption detected on Time Machine Backups, fsck will be forced on next mount.
1/12/14 8:26:52.000 AM kernel[0]: disk4s2: 0xe000c2e4 (UNDEFINED).
[last two lines repeated about a dozen times]
1/12/14 8:26:52.000 AM kernel[0]: hfs: cat_delete() failed to delete thread record id=81 on vol=Time Machine Backups
1/12/14 8:26:52.000 AM kernel[0]: hfs: Runtime corruption detected on Time Machine Backups, fsck will be forced on next mount.
1/12/14 8:26:52.000 AM kernel[0]: disk4s2: 0xe000c2e4 (UNDEFINED).
1/12/14 8:26:52.000 AM kernel[0]: disk4s2: 0xe000c2e4 (UNDEFINED).
1/12/14 8:26:52.239 AM com.apple.backupd[1456]: Backup canceled.
1/12/14 8:26:52.000 AM kernel[0]: hfs: BlockMarkFreeInternal() trying to free unallocated blocks on volume Time Machine Backups
1/12/14 8:26:52.000 AM kernel[0]: hfs: Runtime corruption detected on Time Machine Backups, fsck will be forced on next mount.
1/12/14 8:26:52.000 AM kernel[0]: hfs: unmount initiated on Time Machine Backups on device disk4s2
1/12/14 8:26:57.284 AM com.apple.backupd[1456]: Ejected Time Machine disk image: /Volumes/Data/Macintosh.sparsebundle
1/12/14 8:26:57.000 AM kernel[0]: AFP_VFS afpfs_unmount: /Volumes/Data, flags 0, pid 1500
1/12/14 8:26:57.000 AM kernel[0]: ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0xffffff8054511530
1/12/14 8:26:57.000 AM kernel[0]: ASP_TCP Detach: Reply queue not empty?
1/12/14 8:26:57.759 AM com.apple.backupd[1456]: Ejected Time Machine network volume.
This basic sequence seems to have happened every time I've tried to run backup lately. Pondini's A6 mentions the deep event scan related to iPhoto but not what to do about it. Help?

I decided, based on various clues from Pondini's page, that the hard drive in my Time Capsule was failing. I started a full backup on my second Time Capsule and am currenly only using the original as an internet router.

Can't cancel without live chat, but can't get through to speak to live chat.

Hello,
I work in an office and due to the recent security breach at Adobe they are wanting to cancel our 12 month subscription so that our credit card details are no longer stored with Adobe, or if possible be invoiced for, and pay out the rest of our 12 months in one payment.
I have followed all the FAQ's and the previous discussions here and they all direct me to live chat - there appears to be no other way to cancel, or speak to anyone at all at adobe (keep in mind I am in Australia).
This week I have tried to get through to live chat. The first day I was #11 in the queue upon joining and after waiting for well over an hour I must have reached the front of the queue while I was on a phone call to a customer as when I went back to the chat windown Adobe had closed the conversation due to no reply from me to their eventual acknowledgement.
Yesterday I was #91 in the queue upon joining and I believe it was more than 4 hours before i think I must have reached the front of the queue, I say I think as it must have occurred while I was at lunch and away from my desk, as again I came back and had missed my chance to speak with a representative - chat had been closed.
Is there an email address, or other way that I can communicate to arrange what we are seeking?
I appreciate your assistance.
Kerrie.

Ha. Good luck. I've been trying for two days straight to get an Adobe representative on live chat. I'm in the USA.

Cancelling without penalty?

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