Enhancing the data request in Agent inbox

Hi ,
I have a requirement to add more custom fields to search view in Agent inbox and perform the search based on custom field values entered on screen by user.
I have added append structure to CRMST_AUINBOX_SEARCH with custom fields and in BSP_WD_WORKBENCH added the additional attributes too.
I have problem in identifying the class and make changes to SQL statements . While searching the forums I found one reply that says
If you want to enhance this functionality ,then you have to create a new structure with the custom fields and attach the new structure to this Search Object .
And after that you have to make code changes in GET_RESULTLIST of CL_CRM_REPORT_ACC_DYNAMIC . I hope its a
cumbersome process .
Thanks,
Thirumala.
But after copying the class to Z name space and modifying the code in get_resultlist, how to point to this zclass .
Would you please anyone reply . Thanks
With regards,
Ravi

1. Did you activated the transfer structure in BW or not?
2. this might be also prob in the code which you might have writted in R/3 to extract the data. BY the way how is ur data source has been designed?
3. Did you check the connection is proper or not?
4. Is your load is picking any data or not? Is it lying with 0 from 0??
5. Check also Partner profiles in WE20 if any load is not working fine in BW system.
6. Also check whether the job is Active in r/3 or not?
Check the above to track some details and come back to us with more details..
Hope this helps.
Murali

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Delta failing on the data request

Hello All,
I have the following error on a delta that didn't even make it into BW (failing on the data request) "Syntax error in GP_ERR_RSDRO_UPDATE, row 1.893" - any idea on the problem?
Thank you and kind regards,
Keith

Hi,
This error seems to be in the Update from ODS, so check once again ur update rules for proper mapping, concentrate on the newly enhanced InfoObject. You are saying that u have added that InfoObject only in the InfoCube, what about the ODS ? from where that IO is getting data ? how u r updating that IO, check that as well.
try to check if the table corresponding to the ODS (/BIC/A<ODS Object>40 or /BI0/A<ODS Object>40) is active. If not just run the program RSOD_XPRA_BDS_TO_KW to create the table and load it again...
-Shreya

Error coming while activating the data request at DSO level

Hi to all,
please can anybody tell me the solution for that.
While activation the data request at DSO level , i am getting error .
Value 'R2S-11.60UML ' (hex. '5200320053002D00310031002E003600300055004D004C00A0') of char
Error when assigning SID: Action VAL_SID_CONVERT table 0MATERIAL
Process 000001 returned with errors
this error is coming under SID Generation .
I shall be thnakfull to you for this.
Regards
Pavneet Rana

Hi Rana,
Activation failed because of the special characters in the Omaterial
Delete the request in target
edit it in the specific record in PSA and load it back
In your case i think its a space problem u can see a space after L
delete the space for the record and load it again
Regards,
MADhu

Reg : to check the workflow wheather the PO reached to agent inbox or not

Hi Gurus
I am having one issue that my my agent is saying he is not receiving the PO in to his inbox.
where as it is clearly showing in Workflow log that the PO is lying with him,
So i whant to know how to check whether it has reached to agent inbox and i want to fine the time and date when it went to him
Pls sugget me on this
Thanks in advance
Regards
Suresh

Those details...you can view in that log itself...
Probably you can use this FM to view that user's inbox and you can send this screen shot of FM to them
RH_LOCAL_INBOX_GET
Jus give the user id and language..
Edited by: Swaminathan PJ on Dec 23, 2009 12:13 PM

SCCM 2012 R2 MP Registation log error "Rejecting the registration request because Agent Type is ISV Proxy (4). This Agent Type is no longer supported."

Any idea what this message is trying to tell me? ISV Proxy Client Registrations ad worked fine in SCCM 2012 prior to R2. This message in the title is present in MP_RegistrationManager.log. The ISV Proxy Certificate lists as "unblocked".
If this is true, then that was a pretty sleathy move to remove this support.
BAE

Hi BEnsinger,
You should set your proxy agent type = 8. Everything should work correctly if you do. The change wasn't intended to be a "stealthy" move.
This was originally documented in in ConfigMgr 2007 and remains the same in ConfigMgr 2012:
http://msdn.microsoft.com/en-us/library/cc146744.aspx
The error text may be a little odd - but I'm assuming you're actually registering a client, and according to the SDK docs, you should be using type = 8.
Dave Randall [MSFT]
- Dave

Enhancing Agent Inbox Search - Assigned to category

Hi Experts,
I got an requirement where we need to enhance the search criterion for Agent Inbox( Assigned to field). What I was planning to create an AET field for Case Owner( a criterion which will fetch the results based on case owner).
At present in available Assigned to there are fields Me/Case owner. Which searches based on me as an Employee resp and case owner where emp resp.
Can anyone please guide how shall i proceed?
1. Can we create AET and enable that in Assigned to Tab.2. Which database table shall i use for the AET. Meaning is there any specific table shall i choose for the field while creating AET)
Really appreciate your inputs on it. Thanks.
Regards,
Dinesh

Hi Experts,
I got an requirement where we need to enhance the search criterion for Agent Inbox( Assigned to field). What I was planning to create an AET field for Case Owner( a criterion which will fetch the results based on case owner).
At present in available Assigned to there are fields Me/Case owner. Which searches based on me as an Employee resp and case owner where emp resp.
Can anyone please guide how shall i proceed?
1. Can we create AET and enable that in Assigned to Tab.2. Which database table shall i use for the AET. Meaning is there any specific table shall i choose for the field while creating AET)
Really appreciate your inputs on it. Thanks.
Regards,
Dinesh

Enhancing the standard Data source without deleting setup tables

Hi all,
I am in the the Support Project. My requirement is I want to Enhance u201C2LIS_13_VDITMu201D LO- data source with two fields without disturbing the delta.
Please suggest me how I have to do this.
As Per my Knowledge ,
1. we have to delete setup tables
2. Enhance the data source & re populate the setup tables.
3. Delete the data in the cube & add the two new fields in the cube & repopulate the cube with new Initial .
4. after that delta will be enabled through job control.
But this process is not suitable for our requirement because delta was enabled long back it is going very smooth till date, I donu2019t want to disturb that process.
So please suggest me is there any other procedure to do this.
Thanks,
Kiran Manyam

Hi,
If historical data (loaded earlier in to BW) are not required for the two enhance field, then it is not required to deleted the setup table and reload them to BI.
In this case simply you can follow the following procedure.
1. Enhance the fields, and update the transfor structure(to unhide these fields). In BI update the required data target with respective IO. and in exit populate the enhance fields. No need to disturb the delta
2. Replicated the DS in BI and do the mappings in tranformation.
Here the existing delta is working, and you will be populating the two fields in the exit only.
Thanks,
Jugal.

The agent inbox doesnu2019t display email

Hi Gurus,
I need to customizing the email inbound in agent inbox, but I cannot see the email in agent inbox only can see it in the E-mail Inbox with salespro business rol.
I did the following:
1.- I created a user MAILADM with the Email (emailin@company) and Comm. Method (RML Remote Mail)
2.- I Maintained my user with the Email (emailin@company), Comm. Method (E-Mail) and Comment (emailin@company).
3.- In the tx CRMC_IC_AUIGNADR, Address / Number (emailin@company), Comm. Method (INT) and Workflow Priority (High).
4.- In the tx CRMC_IC_AUI_GEN, Reply Address (emailin@company).
5.- In the tx CRMC_IC_AUICOMM, Object ID (14008030) and Comm. Method (INT).
5.- I assigned Agents for E-Mail Handling. My Position.
6.- In the tx So28, Recipient (emailin@company), New recipient - SAP object instance - AUI: Support object (emailin@company).
7.- I maintained Inbound Processing, with (emailin@company).
8.- I defined Agent Inbox Profile, and Assigned Main Categories u2013 INT.
Please, somebody know what I need to do for solve this problem
Thanks.

Dear Alfredo,
From information provided I understand that trx: SWI1 shows no Instance of WS14000164, although most of your customizing looks to reviewed/set. I understand that WS14000164 has been activated (trx: CRMC_IC_MAIL_WF) and E-mail address properly maintained at SO28.
Confirm that Event: <ICAUISUPP, MAILRECEIVED, WS14000164>, is not getting deactivated (trx: SWE2).
Via Event Trace (SWEL/SWELS) you can determine, if event is being triggered or not. If No Event is being triggered and E-mail actually shows at SOIN, activate SAPConnect Trace, refer to Note:194926. Check if SAPConnect Trace provides further information
about your case.
From an e-mail sent by Juan Miguel Silva, I noticed you have setup SO50, as test could you please check if such entries are conflicting with E-mail handled by Workflow: WS14000164. Make note of them and remove them temporally. Repeat your test. Check if Event is triggered and Workflow is started.
If no e-mail is shown at SOIN, confirm you have setup inbound e-mails, refer to SAP Note: 455140, if so, send for example, an inbound e-mail to a SAP-User, which can review it via SBWP. If no email is shown at SOIN, I am afraid problem would be outside SAP CRM system. You may follow Note: 607108, to send an e-mail via TELNET command to SAP CRM System to address maintained [SO28], and check if e-mail are received. If so, contact your Mail Administrator to review why E-mails are note getting to SAP CRM System.
Luis Vera
AGS Primary Support, Global Support Center, Spain
Edited by: Luis Vera on Jul 1, 2011 10:37 AM

How to filter the data on Reports from collected from differnet Agents

1) I have to write a Plug-in which would fetch the same type of data from 7 Agents. I need to generate the report for each Agent separately,This plug-in will be deployed in various different environment. So I will not know the host name as it will be deployed different environment. Can anyone suggest how to filter the data for each agent from the table. I see one solution of using Bind variable for the Target GUID in PL/SQL file. Can you please suggest if there is any other better way of doing this.????
Also Can you please suggest what are the best ways to debug the OEM Plug-in?
Thanks Anyway.....

What I mean filtering data means displaying data for each Agent Seperatly. Assume I have collected Filesystem data from 5 Agents (5 different server). Now I want do display file system data for Agent1 (server 1). How would I fetch it from MGMT$Metric_Current. Currently I use a bind variable
??EMIP_BIND_TARGET_GUID?? to filter the data for a Agent from MGMT$Metric_Current view. I compare Target Name entered while deploying Plug-in with the Target_Name column of specified view.Is there any other way of fetching data from this table for a Agent?
I hope I am prety clear now. My Problem is IO dont want to force user to enter exact Server name while deploying Plug-in.
Thanks......

I am not able to see the data By request id in ODS

HI Gurus,
I am trying to do data loads from flatflies based on Region to ODS(We have flat files based on region for each region we have one flatfile) .I have loaded 2 files into ods.But when i am checking the data in ODS by request id .I am seeind 2 regions data on one request id .I am not able to see the data for other request id.
For example:
We have two flat files one is region 1: 5100 and region 2: 5030
Request id 1: contains region 5100 data
request id 2 : contains region 5030 data.
But when i am checking the data in ODS its showing 5100&5030 data onn request id 1.I am not seeing any data for requestid 2.
Please help me out.

Hi,
Active data cant be seen by Request id but definitely change log table contains request id and list of records per request
Go to Manage ---> Contents tab --> New Data. Over here you can enter the request number and check the data request wise.....The same can be done for Change log
Check the log in SM37 if it exists there or not.
May be the number of records will be more and depending upon the system processses it will be taking time to load.ID request is loaded to ODS then it could be activation time
Hareesh

Updated field in IC Agent Inbox

Hi Forum,
What is the "Updated" field in agent inbox? Am not able to see any values in that when I search for service requests. Please help me on how to show the updated date in that.
Regards,
Shridhar

Hi Shridhar,
I am afraid the "Updated" field is not managed at all.
If you look at workbench component ICCMP_INBOX, view InboxItems, context > context nodes > tree structure > tree node proxy > double-clic on class CL_ICCMP_IN_INBOXITEMS_CN02, double-clic on method GET_LASTUPDATE. Statement "clear value." indicates no value is returned.
Now you could enhance view ICCMP_INBOX,/InboxItems with custom code, and set your own content into method CL_ICCMP_IN_INBOXITEMS_CN02->GET_LASTUPDATE.
Do not count on reporting framework to provide the value for that field. Although structure CRMT_REPORT_LOCATORLIST foresees it, it is not filled with value by search query: see method CL_CRM_QUERYAUI_RUN_BTIL->GET_RESULT_LIST to get exact list of fields returned. CREATED_AT_DATE field is part of it, but not CHANGED_AT_DATE.
But you may perform the re-read of last change date even in CL_ICCMP_IN_INBOXITEMS_CN02->GET_LASTUPDATE method, because SAP already takes advantage of user-buffering in function CRM_ORDER_READ.
So adding following code to CL_ICCMP_IN_INBOXITEMS_CN02->GET_LASTUPDATE should show you correct last update
data:
lv_header_guid type crmt_object_guid,
lt_guids       type crmt_object_guid_tab,
ls_req_obj     type crmt_object_name,
lt_req_obj     type crmt_object_name_tab,
lt_orderadm_h type crmt_orderadm_h_wrkt,
lv_date        type sydatum,
lv_time        type syuzeit.
lv_header_guid ?= me->bo->get_property( 'GUID' ).
check lv_header_guid is not initial.
insert lv_header_guid into table lt_guids.
ls_req_obj = 'ORDERADM_H'.
insert ls_req_obj into table lt_req_obj.
call function 'CRM_ORDER_READ'
exporting
    it_header_guid       = lt_guids
    it_requested_objects = lt_req_obj
importing
    et_orderadm_h        = lt_orderadm_h
exceptions
    others               = 4.
if sy-subrc is initial.
read table lt_orderadm_h into crmt_orderadm_h_wrk index 1.
if sy-subrc is initial.
    CONVERT TIME STAMP crmt_orderadm_h_wrk-changed_at TIME ZONE sy-zonlo
        INTO DATE lv_date TIME lv_time.
may need to convert first to strings
    concatenate lv_date lv_time into value separated by space.
endif.
endif.
Hope you can use these ideas
Kind regards
Walter

Issue while enabling Advanced Search functionality in Agent Inbox

Hi Experts,
We have enhanced the Agent inbox search to include few EEWB fields. The basic search is functioning smoothly and search is working on both standard and EEWB fields.
But after configuring the Advanced Search for agent inbox, we are not able to find the EEWB fields in the Advance search dropdowns to be searched upon.
We checked the ICCMP_INBOX/InboxAdvancedSearch view configuration and the EEWB fields are also not available in the list of available fields, but are present in the Context node 'SEARCH'.
Are we missing on some configuration?
Any pointers towards the solution would be highly appreciated.
Regards,
Saumya

Closing this thread due to lack of replies

DataSource 0CRM_SRV_PROCESS_H is not getting the data in infopackage

Hi Masters,
I have to upload the data from the datasources 0CRM_SRV_PROCESS_H and 0CRM_SRV_PROCESS_I into Infopackages, but when i execute the infockage it shows
No data available
Diagnosis
The data request was a full update.
In this case, the corresponding table in the source system does not
contain any data.
System Response
Info IDoc received with status 8.
Procedure
Check the data basis in the source system.
In CRM system when i checked it in RSA3 it is showing the data.
I checked the older posts but i havn't find any answer post. I also checked the SAP note 692195, but it is applicable for 4.0. I am working on 7.0.
Please suggest something so that I can get the data into infopackage.
Thanks and Regards,
Vicky.

Hi Lokesh,
Thanks for your reply.
Actually i am working on such a project where they don't give SAP_ALL authorization to any user. If we need any authorization we need to show them particular SAP note of same version in my case it is CRM 7.0. If you know any note on CRM 7.0 which gives all the authorization objects required or it says we need SAP_ALL authorization please tell me.
It will be very help full for me to get the authorization.
Regards,
Vicky.

Reg: Not getting the data in PSA level

Dear all,
We are having 2 clients in one development server. One is for R/3 and another one is for bw. When i am doing the extraction for
SD billing documents ( Setup table -13) i done the same for LBWG,LBWE. And finally i got the data into the RSA3 tc. Wheni am
replicating the datasource in BW side. I got the datasoruce in BW client. But when i am scheduling that datasource for infopackage i can able to find out the data.
Errr or message:
No data available
Diagnosis
The data request was a full update.
In this case, the corresponding table in the source system does not
contain any data.
System Response
Info IDoc received with status 8.
Procedure
Check the data basis in the source system.
Please do the needful at the earliest.
Thanks,
Sankar M

Hi Sankar,
When you trigger the infopackage and if it shows the data available then there is no wrong in designing so First check the data at data sourcelevel in RSA3 and also at the source table
Regards,
Marasa.

Unable to Loda the data into PSA.

Hi Xpert,
i am uanble to load the data into PSA.
my source system is not R/3,it is BI.
(ctually we are xtracting the data (from a cube) with the help of programm to a table and then i am creating a generic data ource on that table and loading the data to my cube.)
i am getting this error message.
Error message from the source system
Diagnosis
An error occurred in the source system.
System Response
Caller 09 contains an error message.
Further analysis:
The error occurred in Extractor .
Refer to the error message.
Procedure
How you remove the error depends on the error message.
Note
If the source system is a Client Workstation, then it is possible that the file that you wanted to load was being edited at the time of the data request. Make sure that the file is in the specified directory, that it is not being processed at the moment, and restart the
Then i replicated the data source and activate ti also then also i am getting this error message.
when i am checking my data source on RSA3 i am getting this error message,
Two internal tables are neither compatible nor convertible.
t happened?
Error in the ABAP Application Program
The current ABAP program "SAPLAQBWEXR" had to be terminated because it has
come across a statement that unfortunately cannot be executed.
or analysis
You attempted to move one data object to another.
This is not possible here because the internal tables concerned
are neither compatible nor convertible.
gger Location of Runtime Error
Program                                 SAPLAQBWEXR
Include                                 LAQBWEXRU01
Row                                     419
Module type                             (FUNCTION)
Module Name                             AQBW_CALL_EXTRACTOR_QUERY
Regards,
sat534

Hi
Problem looks to be with generic datasource
share details of data source and how you created it.
Regards
Sudeep

Enhancing the data request in Agent inbox

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