Enterprise keywords deleted when Excel document added in WebApp

In a document library
(within SharePoint Online), we have added the
enterprise keywords column. In an
Excel document, we have the following problem.
If we edit an Excel document (that’s already
placed in the document library) using the
WebApp will SharePoint delete the existing enterprise
keywords that where given earlier when the document placed in de library.
He deleted the keywords only when it’s added in the WebApp. When we open the
Excel file using Excel on the PC, he
simply keeps the previously added
enterprise keywords.
Does anyone have an idea
what this could be?

Stange issue, haven't found any documentation regarding same. Do you see other value also reset like Date and Time, hyperlink, etc
If this helped you resolve your issue, please mark it Answered

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CS4 Bridge Keywords - Delete when Bridge is close.

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Hello Curt
Thank you for your reply.
This Keyword system was working earlier, that is I could shut off the computer and come back to open Bridge and the keywords were there.
As you suggested the keyword did come up in Italics as I began working with them a few days ago, because someone had responded to an old Thread of mine from this site from almost a year ago. Initially there were coming up as persistent in normal font face.
I followed your suggestion with a smaller batch of Keywords, then shut down the computer and, and they were present when the program came back up.
So Thanks, that works.
This will get me back on the right track again with Keywords.
I have no idea what iniciated a change of from persistent keywords to loosing them all in the past. But at least cognitively, I now have a clear process for getting them to show up again on start.
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Refinement Panel Edit - Rename Tags to Enterprise Keywords - disappears

<?xml version="1.0" encoding="utf-8"?><FilterCategories> <Category Title="Result Type" Description="The file extension of the item" Type="Microsoft.Office.Server.Search.WebControls.ManagedPropertyFilterGenerator" MetadataThreshold="5" NumberOfFiltersToDisplay="4" MaxNumberOfFilters="0" SortBy="Frequency" SortDirection="Descending" SortByForMoreFilters="Name" SortDirectionForMoreFilters="Ascending" ShowMoreLink="True" MappedProperty="FileExtension" MoreLinkText="show more" LessLinkText="show fewer"> <CustomFilters MappingType="ValueMapping" DataType="String" ValueReference="Absolute" ShowAllInMore="False"> <CustomFilter CustomValue="Adobe PDF"> <OriginalValue>pdf</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Email"> <OriginalValue>eml</OriginalValue> <OriginalValue>msg</OriginalValue> <OriginalValue>exch</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Excel"> <OriginalValue>odc</OriginalValue> <OriginalValue>ods</OriginalValue> <OriginalValue>xls</OriginalValue> <OriginalValue>xlsb</OriginalValue> <OriginalValue>xlsm</OriginalValue> <OriginalValue>xlsx</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Image"> <OriginalValue>tif</OriginalValue> <OriginalValue>tiff</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Lotus Notes"> <OriginalValue>nsf</OriginalValue> </CustomFilter> <CustomFilter CustomValue="OneNote"> <OriginalValue>one</OriginalValue> </CustomFilter> <CustomFilter CustomValue="PowerPoint"> <OriginalValue>odp</OriginalValue> <OriginalValue>ppt</OriginalValue> <OriginalValue>pptm</OriginalValue> <OriginalValue>pptx</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Publisher"> <OriginalValue>pub</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Text"> <OriginalValue>odt</OriginalValue> <OriginalValue>txt</OriginalValue> <OriginalValue>url</OriginalValue> <OriginalValue>csv</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Visio"> <OriginalValue>vdw</OriginalValue> <OriginalValue>vdx</OriginalValue> <OriginalValue>vsd</OriginalValue> <OriginalValue>vss</OriginalValue> <OriginalValue>vst</OriginalValue> <OriginalValue>vsx</OriginalValue> <OriginalValue>vtx</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Webpage"> <OriginalValue>ascx</OriginalValue> <OriginalValue>asp</OriginalValue> <OriginalValue>aspx</OriginalValue> <OriginalValue>htm</OriginalValue> <OriginalValue>html</OriginalValue> <OriginalValue>jhtml</OriginalValue> <OriginalValue>js</OriginalValue> <OriginalValue>mht</OriginalValue> <OriginalValue>mhtml</OriginalValue> <OriginalValue>mspx</OriginalValue> <OriginalValue>php</OriginalValue> <OriginalValue></OriginalValue> </CustomFilter> <CustomFilter CustomValue="XML"> <OriginalValue>xml</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Word"> <OriginalValue>doc</OriginalValue> <OriginalValue>docm</OriginalValue> <OriginalValue>docx</OriginalValue> <OriginalValue>dot</OriginalValue> <OriginalValue>nws</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Zip"> <OriginalValue>zip</OriginalValue> </CustomFilter> </CustomFilters> </Category> <Category Title="Site" Description="Which site this document is from" Type="Microsoft.Office.Server.Search.WebControls.ManagedPropertyFilterGenerator" MetadataThreshold="5" NumberOfFiltersToDisplay="4" MaxNumberOfFilters="20" SortBy="Frequency" SortByForMoreFilters="Name" SortDirection="Descending" SortDirectionForMoreFilters="Ascending" ShowMoreLink="True" MappedProperty="SiteName" MoreLinkText="show more" LessLinkText="show fewer" /> <Category Title="Author" Description="Use this filter to restrict results authored by a specific author" Type="Microsoft.Office.Server.Search.WebControls.ManagedPropertyFilterGenerator" MetadataThreshold="5" NumberOfFiltersToDisplay="4" MaxNumberOfFilters="20" SortBy="Frequency" SortByForMoreFilters="Name" SortDirection="Descending" SortDirectionForMoreFilters="Ascending" ShowMoreLink="True" MappedProperty="Author" MoreLinkText="show more" LessLinkText="show fewer" /> <Category Title="Modified Date" Description="When the item was last updated" Type="Microsoft.Office.Server.Search.WebControls.ManagedPropertyFilterGenerator" MetadataThreshold="5" NumberOfFiltersToDisplay="6" MaxNumberOfFilters="0" SortBy="Custom" ShowMoreLink="True" MappedProperty="Write" MoreLinkText="show more" LessLinkText="show fewer" > <CustomFilters MappingType="RangeMapping" DataType="Date" ValueReference="Relative" ShowAllInMore="False"> <CustomFilter CustomValue="Past 24 Hours"> <OriginalValue>-1..</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Past Week"> <OriginalValue>-7..</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Past Month"> <OriginalValue>-30..</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Past Six Months"> <OriginalValue>-183..</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Past Year"> <OriginalValue>-365..</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Earlier"> <OriginalValue>..-365</OriginalValue> </CustomFilter> </CustomFilters> </Category> <Category Title="Managed Metadata Columns" Description="Managed metadata of the documents" Type="Microsoft.Office.Server.Search.WebControls.TaxonomyFilterGenerator" MetadataThreshold="3" NumberOfFiltersToDisplay="3" MaxNumberOfFilters="20" ShowMoreLink="True" MappedProperty="ows_MetadataFacetInfo" MoreLinkText="show more" LessLinkText="show fewer" /> <Category Title="Enterprise Keywords" Description="All managed metadata of the documents and social tags" Type="Microsoft.Office.Server.Search.WebControls.TaxonomyFilterGenerator" MetadataThreshold="3" NumberOfFiltersToDisplay="3" MaxNumberOfFilters="20" ShowMoreLink="True" MappedProperty="ows_MetadataFacetInfo,popularsocialtags" MoreLinkText="show more" LessLinkText="show fewer" /></FilterCategories>
Above is my altered XML.
I went to
http://sharepoint/Search/Pages/results.aspx?k=Document%201
and edited Refinement Panel, Web Part
Refinement in Refinement Panel, Filter Category Definition, that is the XML above! I ONLY changed Title="Tags" to be "Enterprise Keywords" and when I do so, (DEselecting the Use Default Configuration), Tags "Disappears"
after I check in the Search Results page!
If I select the "Use Default Configuration" checkbox, and click Apply, OK, Check In the page, Tags appers!
I even tried to rename "Tags" to "Tagss" and it still "Disappeared!"
Anyway that I can rename that to avoid confusion with my users as I tell them to use "Enterprise Keywords" and then it says "Tags" in Refinement Panel.
SharePoint 2010 SP2 September 2013 CU, IE 9 x86 on Windows 7 SP1. I tried on firefox as well, refreshing, and same "result!"

Hi,
According to your post, my understanding is that you wanted to rename "Tags".
For taxonomy filter categories, we need to use the following title: Tags for taxonomy tags filter categories by using
owsmetadatafacetinfo to display the generated category.
In the other word, we cannot edit the “Tags” Title.
More information:
Category [Refinement]
Best Regards,
Jason
Jason Guo
TechNet Community Support

Changed order of enterprise keywords after item check-in

Hello,
I am experiencing a weird behavior of the enterprise keyword fields in my document libraries:
After an item check-in, the order of the keywords in the enterprise keyword field changes to a different order. But it seems to occur only sometimes and not everytime.
Has someone also experienced such a behavior and/or could tell me why this happens?
Thanks in advance,
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According to your description, my understanding is that you have a library with managed metadata column, the column has multiple values, when you checked in a document, the order of the values had changed.
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2.Whether this issue occurred on other libraries.
3.What version of IE did you use?
Please have a test with IE 10 or Chrome, compare the result.
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Enterprise keywords deleted when Excel document added in WebApp

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