EPMA Windows Services not starting
Before you all jump on me, I've read almost all of the threads and documentation concerning this issue that are out there. I've checked the databases and they are configured appropriately, I've checked the IPv6 settings and they are ok. this EPMA installation is on a windows server 2008 r2 platform, Planning and other components are installed in a LINUX environment. I've got everything just about working except for the Dimension Server. The service will not start:
Log Name: Application
Source: Hyperion EPMA DimensionServer
Date: 8/23/2012 11:59:52 AM
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: my-server-name
Description:
Service cannot be started. Hyperion.DimensionServer.Interface.Exceptions.EPMAServiceException: Cannot initialize the Session Manager. ---> Hyperion.CommonServices.Exceptions.SessionManagerException: Session Manager could not start because database connectivity could not be established. ---> Oracle.DataAccess.Client.OracleException at Hyperion.DimensionServer.SessionManager.SessionManager.InitializeSqlConnectionString()
--- End of inner exception stack trace ---
at Hyperion.DimensionServer.SessionManager.SessionManager.InitializeSqlConnectionString()
at Hyperion.DimensionServer.SessionManager.SessionManager.Initialize(String configFileName, Boolean restorePastInstanceSessions, Boolean enableCaching)
--- End of inner exception stack trace ---
at Hyperion.DimensionServer.Service.Main.InitializeSessionManager()
at Hyperion.DimensionServer.Service.Main.Start()
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Hyperion EPMA DimensionServer" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-08-23T15:59:52.000000000Z" />
<EventRecordID>4404</EventRecordID>
<Channel>Application</Channel>
<Computer>my-server-name</Computer>
<Security />
</System>
<EventData>
<Data>Service cannot be started. Hyperion.DimensionServer.Interface.Exceptions.EPMAServiceException: Cannot initialize the Session Manager. ---> Hyperion.CommonServices.Exceptions.SessionManagerException: Session Manager could not start because database connectivity could not be established. ---> Oracle.DataAccess.Client.OracleException at Hyperion.DimensionServer.SessionManager.SessionManager.InitializeSqlConnectionString()
--- End of inner exception stack trace ---
at Hyperion.DimensionServer.SessionManager.SessionManager.InitializeSqlConnectionString()
at Hyperion.DimensionServer.SessionManager.SessionManager.Initialize(String configFileName, Boolean restorePastInstanceSessions, Boolean enableCaching)
--- End of inner exception stack trace ---
at Hyperion.DimensionServer.Service.Main.InitializeSessionManager()
at Hyperion.DimensionServer.Service.Main.Start()
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)</Data>
</EventData>
</Event>
Dimension SErver log:
[2012-08-23T11:58:06.501-04:00] [EPMADIM] [NOTIFICATION:32] [EPMADIM-1] [EPMADIM.Hyperion.NetJNIBridge.Process.Program] [tid: EPMA NetJNIBridge] [ecid: disabled,0] Binding to port: 5255
[2012-08-23T11:58:06.657-04:00] [EPMADIM] [NOTIFICATION:32] [EPMADIM-1] [EPMADIM.Hyperion.DimensionServer.Utility.ChannelUtility] [tid: EPMA NetJNIBridge] [ecid: disabled,0] Detected pure IPv4 environment. Using default binding.
[2012-08-23T11:59:52.176-04:00] [EPMADIM] [NOTIFICATION:32] [EPMADIM-1] [EPMADIM.Hyperion.DimensionServer.Global] [tid: EPMA Server Startup] [ecid: disabled,0] Dimension Server terminated.
[2012-08-23T11:59:52.380-04:00] [EPMADIM] [INTERNAL_ERROR:32] [EPMADIM-1] [EPMADIM.Hyperion.CommonServices.Exceptions.BaseException] [tid: EPMA Server Startup] [ecid: disabled,0] SVR_ERR_PROCESSMGR_CANT_INIT_SESSIONMGR:Cannot initialize the Session Manager. at Hyperion.DimensionServer.Service.Main.InitializeSessionManager()
at Hyperion.DimensionServer.Service.Main.Start()
I don't know if this is relevant but here's a snippet from the shared services security log:
[2012-08-23T11:41:18.958-04:00] [EPMCSS] [TRACE] [] [oracle.EPMCSS.CSS] [tid: 29] [ecid: 0000J_K7LfyComI_mp0FyZ1GD^h3000009,0] Duplicate Entry[[
com.hyperion.css.dal.DALUniqueConstraintException: ORA-00001: unique constraint (EBASEADM.PK_PROV_INFO) violated
at com.hyperion.css.dal.jdbc.oracle.OracleExceptionHandler.handle(OracleExceptionHandler.java:20)
at com.hyperion.css.dal.jdbc.wrapper.CSSPreparedStatement.executeUpdate(CSSPreparedStatement.java:129)
at com.hyperion.css.store.policy.PolicyStoreImpl.addRolesForEntry(PolicyStoreImpl.java:985)
at com.hyperion.css.facade.impl.CSSUserProvisioningAPIImpl.setRolesList(CSSUserProvisioningAPIImpl.java:2352)
at com.hyperion.css.facade.CSSUserProvisioningFacade.setRolesList(CSSUserProvisioningFacade.java:1059)
at com.hyperion.interop.lib.helper.RegistryHelper.reRegisterApplication(RegistryHelper.java:646)
at com.hyperion.interop.lib.helper.RegistrationHelper.register(RegistrationHelper.java:565)
at com.hyperion.interop.lib.CMSClient.register(CMSClient.java:738)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.mozilla.javascript.MemberBox.invoke(MemberBox.java:160)
at org.mozilla.javascript.NativeJavaMethod.call(NativeJavaMethod.java:243)
at org.mozilla.javascript.optimizer.OptRuntime.callN(OptRuntime.java:86)
at org.mozilla.javascript.gen.c66._c0(D:\Oracle\EPMSystem11R1\common\config\11.1.2.0\resources\repository\product\epmawebtier\58-register-instance-file.js:45)
at org.mozilla.javascript.gen.c66.call(D:\Oracle\EPMSystem11R1\common\config\11.1.2.0\resources\repository\product\epmawebtier\58-register-instance-file.js)
at org.mozilla.javascript.ContextFactory.doTopCall(ContextFactory.java:401)
at org.mozilla.javascript.ScriptRuntime.doTopCall(ScriptRuntime.java:3003)
at org.mozilla.javascript.gen.c66.call(D:\Oracle\EPMSystem11R1\common\config\11.1.2.0\resources\repository\product\epmawebtier\58-register-instance-file.js)
at org.mozilla.javascript.gen.c66.exec(D:\Oracle\EPMSystem11R1\common\config\11.1.2.0\resources\repository\product\epmawebtier\58-register-instance-file.js)
at org.mozilla.javascript.Context.evaluateReader(Context.java:1119)
at com.hyperion.hit.tool.deploy.script.ProductDeployScriptRunner.runNextScript(ProductDeployScriptRunner.java:187)
at com.hyperion.cis.config.DeploymentApiAdapter.deploy(DeploymentApiAdapter.java:118)
at com.hyperion.config.wizard.impl.RunAllTasks.executeAppDeploymentTask(RunAllTasks.java:804)
at com.hyperion.config.wizard.impl.RunAllTasks.execute(RunAllTasks.java:498)
at com.hyperion.config.wizard.impl.RunnAllTasksState.run(RunnAllTasksState.java:90)
at java.lang.Thread.run(Thread.java:619)
Any insight as to what I can do here will be appreciated!
You should take a look at the *"Database Installation"* part from the Installation Start here guide since if you are using Oracle Database to configure the EPMA components you need to install the Full Oracle Database Client since the PATH variable includes the path to the /bin folder for the Database client.
Following is from the installation start here guide for EPM 11.1.2.2
Install the full Oracle Database client on the following machines before you start your installation of EPM System products:
Performance Management Architect Dimension server.
Note:
1. It is important to install the full database client as part of the installation because the PATH variable is updated to include the path to the /bin folder of the Oracle client.This setting is required for successful configuration.
2. If you are using Oracle Database 10.2.0.4+, you must use a minimum of Oracle Database client 11.1.0.6.0.
3. Performance Management Architect and Financial Management both require that a 64-bit Oracle Database client be installed.
Thanks
HyperEPM
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Im
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