EPrint sending print jobs in A4 format to US-based printer

When I send a print job via ePrint from my European based virtual desktop to my local US based Officejet 8600 printer, the first page will print with the correct margins but every other page afterwards prints with no top margin. From the looks of it, it is trying to print as it was the longer A4 paper format instead of US Letter format.
I will add this happens with using the duplex print option. Any ideas?

I would need some more information in order to help out. Does this same error occur when you send a print job locally? Locally being defined in this situation as the computer and Printer involved in the ePrint Job being in the United States. Also, have you checked the ePrint settings at ePrint Center to make sure that the paper selected on the printer is set to US letter?
I am a former employee of HP...
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Hi jmarc11,
Welcome to the HP Support forums. I understand that when you send a print job to your HP printer via ePrint that it cancels the print job.
To better assist you, would you please provide some further information:
1)    What make/model/product number of HP printer do you have?
2)    How is the printer connected (USB cable, ethernet or wireless)?
3)    Are you sending the print job from your computer or a mobile device? If you are using a mobile device are you using an app like the HP ePrint app or HP AiO app?
4)    What is the operating system of the device you are using to send the print job?
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Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

I have an HP B210 eprint wireless printer,unable to send from laptop to print

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Hey olfolks1326!
Try using the HP Print Diagnostic Utility on your laptop. You can download it here.
Hope this helps!
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My iMac cannot send print jobs to my new epson WF-7010.

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If it prints everything too light then it's an issue with the printer and not iPhoto. I'd be asking Epson support.

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They are currently doing some updates on the server which may affect printing apps. You might try to power cycle the router and printer if you haven't done this already.
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What's the best way to use eprint to print an internet page?

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Hi sw2print, I hope you are doing well and welcome to the forum,
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Hi SandyD56.
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> What's the best way to send printer control codes in Netware 3.12? Should
> I use a batch file that's run each time a particular queue is selected, or
> is there something I should be doing with a pconsole option? I'm trying to
> get rid of extra linefeeds and enable compressed printing. DOS
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If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

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Chris§ wrote:
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When printing from iPhone, you have two ways of printing.
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I work for HP but I speak for myself and not for HP.

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EPrint sending print jobs in A4 format to US-based printer

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