EPrint SPAM whitelist

1. I have set my hp ePrint only accept and print email from specific address.
2. I have forward emails to ePrint from 3 email account, from PC and iPhone. Sometimes it will print out, but sometimes it cannot because spam detected.
I hope HP can program the allowed email address list as spam filter whitelist, that means any address on allowed email address list will direct bypass spam filter so we can always print from those email address without any problem.
Your help are mostly appreciated.

The "spam/virus" message often occurs because the email did not contain any text in the subject line. Please try re-sending an email to your printer and adding text in the email's subject line.
mails are mostly forward, I can confirm no subject issue
1. Are there any attachments being sent? If so, which attachment file type is being used (PDF or Word documents, JPG photos, etc)?
Some got attachment, some did not got attachment. PDF type, excel type and jpg photo type is the types of attachments that I attached when send print job.
2. Which email address/addresses are used to send ePrint emails?
[email protected], [email protected]
3. The results of a test email (success/fail) which will help isolate the source of the issue. Please follow the instructions below:
The result of test email is successful print out, but the purpose we use eprint center is for print out document we need on the way back to office then we can save time as the documents already standby there for us. But this spam issue has make this feature no user friendly, most of the time when we reach office the ducuments no print out then we have to reprint and it wasted our time.
I suggest it is best to let the allowed email address list equal to spam white list, so your spam engine would not filter out our email. All those email I forward to print are no verify by yahoo and gmail as spam, hope your server also do not. Thanks.

Similar Messages

  • Spam - whitelist Spamassasin

    I've gotten very frustrated by the lack of controls that OSX Server offers.
    I have some internal emails that are coming from one server to another, but they are being flagged as SPAM.     They will pass the OSX server first that acts as a gateway towards a Windows 2003 box which is running Lyris listserv.    The Lyris listserv sends some of the messages back to local users on the OSX server, and they get caught by Spamassasin.
    I have tried whitelisting the internal address using the format
    trusted_networks 10.0.0/24
    in my local.cf file of spamassasin directory, but nothing is Whitelisted, and spamassassin still catches it.
    I have local users and customers complaining ... I'm at my end trying to make this work ...
    Any suggestions?
    David

    The "spam/virus" message often occurs because the email did not contain any text in the subject line. Please try re-sending an email to your printer and adding text in the email's subject line.
    mails are mostly forward, I can confirm no subject issue
    1. Are there any attachments being sent? If so, which attachment file type is being used (PDF or Word documents, JPG photos, etc)?
    Some got attachment, some did not got attachment. PDF type, excel type and jpg photo type is the types of attachments that I attached when send print job.
    2. Which email address/addresses are used to send ePrint emails?
    [email protected], [email protected]
    3. The results of a test email (success/fail) which will help isolate the source of the issue. Please follow the instructions below:
    The result of test email is successful print out, but the purpose we use eprint center is for print out document we need on the way back to office then we can save time as the documents already standby there for us. But this spam issue has make this feature no user friendly, most of the time when we reach office the ducuments no print out then we have to reprint and it wasted our time.
    I suggest it is best to let the allowed email address list equal to spam white list, so your spam engine would not filter out our email. All those email I forward to print are no verify by yahoo and gmail as spam, hope your server also do not. Thanks.

  • SPAM WhiteList creation

    Emails to my Verizon account are approximately 95% SPAM. Even though I have SPAM Detector activated, I rarely see more than 15% of the messages in the SpamDetector folder correctly trapped. By contrast, my work email SPAM (Cisco IronPort) correctly traps over 99+% SPAM messages.
    I want to configure my Verizon webmail account with a “WhiteList” feature that directs all emails from senders NOT in my contacts directly to the SpamDetector folder. To date, I have not found any guidance from Verizon on this capability. Though a WhiteList feature exists for Verizon webmail, its purpose is to permit emails from senders that would otherwise be considered SPAM to go to my inbox. I don’t mind manually configuring that option. What I haven’t found is a process to explicitly state all email not in my WhiteList goes to the SpamDetector folder. Does Verizon offer such a feature?
    Any guidance from those who read / monitor this forum is most appreciated. What I would really like to do is initiate a Chat discussion with someone at Verizon. Unfortunately, I haven’t found such a link. This forum was pretty much the closest.

    The "spam/virus" message often occurs because the email did not contain any text in the subject line. Please try re-sending an email to your printer and adding text in the email's subject line.
    mails are mostly forward, I can confirm no subject issue
    1. Are there any attachments being sent? If so, which attachment file type is being used (PDF or Word documents, JPG photos, etc)?
    Some got attachment, some did not got attachment. PDF type, excel type and jpg photo type is the types of attachments that I attached when send print job.
    2. Which email address/addresses are used to send ePrint emails?
    [email protected], [email protected]
    3. The results of a test email (success/fail) which will help isolate the source of the issue. Please follow the instructions below:
    The result of test email is successful print out, but the purpose we use eprint center is for print out document we need on the way back to office then we can save time as the documents already standby there for us. But this spam issue has make this feature no user friendly, most of the time when we reach office the ducuments no print out then we have to reprint and it wasted our time.
    I suggest it is best to let the allowed email address list equal to spam white list, so your spam engine would not filter out our email. All those email I forward to print are no verify by yahoo and gmail as spam, hope your server also do not. Thanks.

  • Help with Spam Whitelist

    I manage a mailing list for a non-profit organization and recently, Verizon started rejecting e-mails being sent to verizon.net addresses, returning an error message indicating they were spam messages.  I submitted the online whitelist request form 2 weeks ago and have have verizon.net members submit the form as well, to no avail!  There has been no change nor has there even been a message received indicating if the matter is being investigated.  The domain isn't on any domain block lists and I have a SPF record in DNS!  Please Help!!

    Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • Problems with spam filtering (specific and general)

    I I am getting messages coming through that are OBVIOUS spam (phishing attempts from [email protected] and 
    [email protected] saying the at the account was frozen). The address is wrong in the bottom, the domains are obviously wrong, and we've seen these repeatedly. And yet they keep coming through. I was actually told that because it was marked as
    NSPM by the filter it should have been delivered, but I'm appalled that it isn't getting marked as spam at all. 
    I was given a few options for creating manual rules (well, I can do that all day, but then why have a service?) and then reset my SPF and other content delivery conditions for future monitoring. But really what I want is a definite answer as to why something
    that any person can look at and recognize is not getting picked up. It's pretty embarrassing to have moved to Office 365 and had spam protection get notably worse than it was under Postini. And then to have support tell me that it got delivered because
    it was marked as NSPM ("I know it got marked that, but how in the world did that happen?"). We've been getting these off and on for months.
    My more general complaint is how spam whitelists and blacklists are maintained. They are one step up from having to manually edit text files (which would actually be easier to do since I could search those easily). Again- this can't be the best Microsoft
    has to offer, and given the global issue that spam has become I can't believe they aren't making this better more quickly.
    Received: from BY2PR01MB107.prod.exchangelabs.com (10.242.43.19) by
    CO1PR01MB109.prod.exchangelabs.com (10.242.164.146) with Microsoft SMTP
    Server (TLS) id 15.0.934.12 via Mailbox Transport; Sun, 4 May 2014 22:42:34
    +0000
    Received: from BY2PR01CA002.prod.exchangelabs.com (10.255.247.32) by
    BY2PR01MB107.prod.exchangelabs.com (10.242.43.19) with Microsoft SMTP Server
    (TLS) id 15.0.934.12; Sun, 4 May 2014 22:42:30 +0000
    Received: from BL2FFO11FD018.protection.gbl (2a01:111:f400:7c09::198) by
    BY2PR01CA002.outlook.office365.com (2a01:111:e400:2c16::32) with Microsoft
    SMTP Server (TLS) id 15.0.934.12 via Frontend Transport; Sun, 4 May 2014
    22:42:29 +0000
    Received: from ios7supp0rt.com (176.58.88.173) by
    BL2FFO11FD018.mail.protection.outlook.com (10.173.161.36) with Microsoft SMTP
    Server id 15.0.929.8 via Frontend Transport; Sun, 4 May 2014 22:42:28 +0000
    DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=default; d=ios7supp0rt.com;
    h=To:Subject:Date:From:Reply-To:MIME-Version:Content-Type:Content-Transfer-Encoding; [email protected];
    bh=txKF8WnwFM/0C4YId7Ij73YddMc=;
    b=ZNL5MeSkubrD8iqoHfwWvIkob+rT9t9OOB4tcYymj2oN6S6u9DvavgjAgzhD06ENEUtOJy+X/AG3
    Ttdm6MVp+Qw85SqQIdu9aDO0yvs4SE2jwtLdWq0Rv6ynhqulRFsUKdfrlf+rIUrAgH9ovGmtjBdg
    e68KX3Prx0j+6Yqe9H8=
    DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; s=default; d=ios7supp0rt.com;
    b=lUMpjXXTRnieJEsqhu5oDBmNOyNKRNAZ4jzlmeOK51AaGmbtZy7WKaEp2i0/Wmwrzn41EeDDqba3
    5Cv3CYXOGg77SvVATHTL4IGlr8taesMd66PkcMMnhAqTa9XqZPo66Aq2nWotZILvjKFzs8kEtmfJ
    QstWULOZADNps03bb1c=;
    To: [email protected]
    Subject: Apple/iCloud Account Frozen
    Return-Path: [email protected]
    Date: Sun, 4 May 2014 22:42:25 +0000
    From: "Apple Europe" <[email protected]>
    Reply-To: [email protected]
    MIME-Version: 1.0
    Content-Type: text/html; charset="UTF-8"
    Content-Transfer-Encoding: 8bit
    Message-ID: <[email protected]>
    X-EOPAttributedMessage: 0
    X-MS-Exchange-Organization-MessageDirectionality: Incoming
    X-Forefront-Antispam-Report: CIP:176.58.88.173;CTRY:GB;IPV:NLI;EFV:NLI;SFV:NSPM;SFS:(428001)(199002)(189002)(25786004)(31696002)(23846002)(40036003)(74316001)(20776003)(50466002)(85852003)(46102001)(80022001)(99396002)(19617315010)(18206015023)(4396001)(19300405004)(15975445006)(21056001)(83072002)(50986999)(64706001)(77982001)(80976001)(92726001)(79362001)(76482001)(946001)(79102001)(956001)(43066001)(575854001)(19580395003)(81342001)(44976005)(71816001)(70736001)(101416001)(74502001)(83322001)(53806999)(87836001)(19580405001)(33646001)(15202345003)(74662001)(81542001)(54356999)(23676002)(551544002)(307094003)(467094002)(8886004)(575514002)(18016003)(435084004);DIR:INB;SFP:;SCL:1;SRVR:BY2PR01MB107;H:ios7supp0rt.com;FPR:;MLV:nov;PTR:orders.ios7supp0rt.com;A:1;MX:1;LANG:en;
    X-MS-Exchange-Organization-Network-Message-Id: 517b8afa-807f-489c-e9f2-08d136014419
    X-MS-Exchange-Organization-AVStamp-Service: 1.0
    Received-SPF: None (: ios7supp0rt.com does not designate permitted sender
    hosts)
    Authentication-Results: spf=none (sender IP is 176.58.88.173)
    [email protected];
    X-MS-Exchange-Organization-SCL: 1
    X-MS-Exchange-Organization-AuthSource: BL2FFO11FD018.protection.gbl
    X-MS-Exchange-Organization-AuthAs: Anonymous

    Hi,
    Do you mean your client is list in the spam list by your Exchange Server?
    If so, I think the most efficient way is to contact the Exchange Administrator to check the spam list.
    Thanks,
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Simon Wu
    TechNet Community Support

  • Uses incorrect from address

    Using Thunderbird mailer on laptop with M1217nfw wireless hp printer. 
    Eprint is picking up the "received from" field from the header file instead of the "From" address hence it will not print the attachments being sent. As you know the received from field is a long list of all the hops the messages take thru the network.
    How can I get Eprint to use the From address for security comparison?

    The thing is the ePrint spam filters don't just read the from section to check for spam, it also checks the suject line, so, if there are forward or reply tags in the subject line, ePrint see the message as spam.  You'll need to remove all those tags before the messages will get through.
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Re Spam on ePrint server

    Hi,
    It seems like this issue is really a bit too much for some.
    I'm having the same problem here. Even though the email I'm sending the message to my eprint mail, is on the whitelist of emails I've created.
    I find it quite useless if even I can't decide from where I can get my own emails being sent. What work around is there? When will this issue be solved and how??
    I don't see the use of ePrint if I have no control at all over what will come to me and what will not. I can't give this adress to anyone because if I can't print it out, what is the point in having the service active???
    Greetings
    Michael

    Hello Michael, im sorry to hear that you are having this issue with eprint, but there are some things that can be done, and reasons why it is set up this way. The main reason for messages being marked as spam has to do with the quality of the photo being sent, or a small photo in the message such as a digital signature.
    The default settings for printing out a photo from a pc is around 200-300dpi, which gives good results for printing, and can even be raised higher if needed. If eprint sees a photo sent that is below 100dpi, it will mark it as spam due to the quality of the image. If you print a photo off at that dpi the quality will not be satisfactory for almost any user, and at that point you have used quite a bit of ink on a photo that you do not want due to the quality.
    If you are sending a photo from a cellphone or a smartphone, this is where the issue lies in most cases. On an iphone if you send a photo and you choose the small option instead of medium or large, it actually gets sent at 96 dpi, which is below the above threshold. If you have an older phone the cameras on them are generally fairly low quality and will save photos at a low resolution, and the dpi is once again below 100.
    One thing you can do if you havent yet is actually set your account to allowed senders only, make sure the email you are sending from is on there, and send one of those photos again. You should get some more detailed information on why the job did not print this way, and if it is infact the DPI the email response will tell you this.
    Jon-W
    I work on behalf of HP
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    Click the KUDOS STAR on the left to say “Thanks” for helping!

  • Feature Request: Whitelist shouldn't discard messages that "appear" to be spam

    In testing ePrint functionality by sending emails from my phone, my gmail, and my work addresses sometimes the messages are listed as "Discarded" because they appear to be spam or are simply ignored even though I receive the "ePrint Job Received" message.  If a sender is listed on the whitelist there should be no reason to block it as spam.
    Also, I've setup a simpler email address that forwards to my printer's @hpeprint.com address.  Messages sent to my simple custom address either bounce back, are discarded because of "too many recipients", or are ignored all together.
    Again, if my simple custom forwarding address is listed as an approved sender the messages should just be processed and printed normaly.
    I've also tried opening up ePrint settings to allow everyone but the messages are stil discarded or ignored.
    Thank you,
    DSKYZD

    I am not an expert on this matter but I can speculate why your email is getting blocked or treated as spam.  You said that you forward your email to unique email address that you created which in turn sends that off to the HP e-print email you have.  The HP servers probably use a method of spam by sending back a request to the server/box of where the email address is sending from.  Because you have a forwarder set HP thinks that your email could be spam.  For example, if you use [email protected] and forward your email with attachment to 123.com, which gets forwarded to [email protected], HP is looking at 123.com and sending back a validation request to 123.com to check and see if it is a real email address.  If you have only a forwarder set and not an actual email address this is mostly the reason why your emails are not going through.  Another reason for this might be that 123.com is forwarding your email along as if it is coming from [email protected] but in actuality it is coming from the server/box where your forwarder is which is 123.com.
    In my opinion I think that you would be better off creating an actual email account where you set a rule to forward a copy of the email to your unique eprint address.  If you whitelist this email address each time the eprint service sees this email it will know that it is coming from a whitelisted email rather than being forwarded.  Most emails that you set up this way to forward to other email accounts work just fine.  However, using advanced advanced techniques to send a validation request back for verification of a real email address is more likely what is going on.  Try this method out and let us know what happens.
    Good luck!

  • EPrint Counter-productive Spam Filter

    Hello, I've been trying to set up our networked HP office printers throughout our office to recieve  print orders from our database servers in arizona, unforunately the automated emails are filtered out as spam after the first 1 or 2 are sent.  I'm assuming this is because the majority of the email content is the same with only a few fields changed.
    Even  programming in a 30 second delay between each email doesn't work, and the database server's email address is the only one on the whitelist able to print to these printers through eprint.  
    The spam filter is highly unessessary, greatly unwanted and increadibly frustraighting for us to do buisness.  I need know how to turn it off.
    I'd rather use built in functionality than have to set up a windows PC running all the time as a print server with google cloud print to handle our systems.
    This question was solved.
    View Solution.

    I'm running into the exact same thing and it happens more often than not.  I'm using a desktop computer to forward receipts or an airline reservation (both of which are going through a regsisterd email on my hpeprint account) and they always get rejected.
    Unless you can write an update to the firmware or the webpage, this attractive feature is basically worthless.  80% of the items I try to send are being rejected.

  • Spamassassin, auto whitelist, backscatter and spam problems.

    My Mail is handled by an XServe with Mac OS X Server 10.5.5.
    I have many email problems. One of them is an email backscatter problem. Sometimes, but not always, when email is identified as spam, an email gets sent back to the "From" address saying it is spam. This email seems to come directly from my servers, which is bad as spammers usually spoof the From addresses. I have modified amavisd.conf as per below. I changed all the D_BOUNCE instances to D_REJECT, yet still emails seeming to come from my server gets sent back to the From address. This is the relevant bit out of amavisd.conf:
    $finalvirusdestiny = D_REJECT;
    $finalbanneddestiny = D_REJECT;
    $finalspamdestiny = D_REJECT;
    $finalbad_headerdestiny = D_PASS;
    I tried testing this by sending lots of emails that with keywords in them that rules are set up for to add enough points so that such emails get blocked, however, these emails seem to come through. At first I thought this was the AWL's doing, but by examining the headers of the email, there is no X-SPAM header as I'd expect, which makes me believe Spamassassin has not checked the email?? What can cause emails to bypass spamassassin and how do I get spamassassin to check every email? This seems to be a cause of my other problem of a lot of SPAM passing through the spam filter.
    I am also having a lot of trouble understanding the SA AWL.
    Is there any way I can change the scores in the AWL database?
    I have tried:
    spamassassin --remove-addr-from-whitelist=[email protected]
    This outputs a message saying it removed an address from the whitelist, but in reality does absolutely nothing. Way I can tell is by using this script which still shows the same entries for the relevant email address:
    http://spamassassin.apache.org/full/3.0.x/dist/tools/check_whitelist
    I'm stumped. Any answers/thoughts/suggestions would be much appreciated. Please help!

    postfix receives the mail, then passes it to amavisd.
    amavisd decides what scanners to use (clamav/spamassassin and possibly others) and performs the scan
    amavisd might not scan the messages if certain criteria are met (size too large, white list, etc), this is all configurable in amavisd.conf. For example, the size threshold by default may be too small, so messages with large graphics may not be scanned.
    after amavis processes the message, depending on the config of amavis, certain actions are performed (add headers, discard, reject, bounce, etc).
    then amavisd passes the mail back to postfix
    postfix delivers any deliverable mail to cyrus/dovecot and/or processes and bounce/rejection.
    a rejection doesn't work in the above scenario because it's already been accepted by postfix.
    best to discard.
    if you would like to learn more about the flow and logic, look at the amavisd config file
    /etc/amavisd.conf
    and check out the docs
    http://www.ijs.si/software/amavisd/
    Jeff

  • Spam Filtering Key words or Whitelisting

    I would appreciate any help.
    We are running a mail server on an Intel xserve with 10.4.11 server.
    Spam trainer and RBL's are set up to block spam.
    Is there a way to block key words and Whitelist domains?
    I would like to customize some of the parameters for filtering.
    Thanks

    For information on whitelisting see here
    Keywords can be blocked through curstom rules. That said, this is a lost battle, you'll never catch all iterations of a word and will just waste time. Make sure you add some generic rules ("spamtrainer -a" will do this for you) and fine tune your postfix and amavis settings. You will have much better results.

  • How do i recover a file marked as spam in eprint that is not spam hp office jet 6700

    File came in from a registered email address and security moved it to spam, but it is not spam. Can I retrieve it? How can I stop files from this email address being sent to spam?

    Hi Arodbrod,
    I'm sorry to hear you are having an issue getting your picture to print via ePrint.
    I have included a link to the help screen for the ePrintCenter as well as a screen shot of the information. It details the file types that are supported and any size limitations.  I have also included a document that reviews the print history in HP Connected.  If a picture doesn't meet the minimum requirements it is flagged as spam.
    ePrintCenter help
    https://h30495.www3.hp.com/help#eprint
    Learn About Print History in HP Connected
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03607216#N529
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Eprinting no longer functions as my hp emails are considered to be spam

    Hi there I was able to use eprint no bother but  now the message I get is that my emails are spam which they are not.
    I tried changing the email address but that did not work. I also took out sent "sent from my iPad or iPhone" and made sure to put in a subject matter. Any further suggestions ?  or can the email be reset some way.

    I think the issue may lie in what is actually in the messages. Are you sending plain text, or attaching a photo of some sort?
    One of the common issues that can happen on iOS devices is that when you send a photo it may ask you how you want to resize the image to email it. If you choose the small option it lowers the DPI below 100, and since this will not give satisfactory results printing out on photo paper, it gets marked as spam.
    An option to try and help narrow down the cause is to set your eprint account to allowed senders only if you have not done so yet. To do this log in to your EPC account and look for eprint settings just below your printer. Once this is done instead of getting a generic email stating that the job was received, it will give you more detailed information such as the job printed, or in some cases why it was flagged as spam.
    Jon-W
    I work on behalf of HP
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    Click the KUDOS STAR on the left to say “Thanks” for helping!

  • I don't understand why ePrint does not work on emailing photos - Discard - Looked like a spam/ virus

    I don't understand why ePrint does not work on emailing photos - Discard - Looked like a spam/ virus

    Thanks. The problem was solved when I inserted a word in the subject line. Previously I was keeping it blank.

  • Eprint thinks cell email is spam

    3050 printer thinks cell phone email is spam how do I remove this filter

    Are you receiving a spam/virus error on your ePrintCenter account?
    Also, is this the 3050A or the 3050? The 3050 does not support ePrint, but the 3050A does.
    The most common cause of the spam/virus error in ePrint is a blank subject line. Do the emails being sent to the @hpeprint.com address have a subject or are they blank? The subject is blank by default on most mobile devices.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Maybe you are looking for