Epsom Printer Update Problem

Hi
I did a software update yesterday which installed a new driver for my Epsom RX560 all in one printer. Ever since then I have been unable to print, each time I try it tells me that my ink levels are low and they need replacing although this isn't the case, they are almost new and the level indicator reflects this.
How can I remove the update and go back to the previous setting ? I have loads of printing to do and i'm totally stuck
Thanks for any help

It's Epson, not Epsom.
I had a similar problem a while ago after installing the last but one batch of Apple Epson driver updates. After a lot of calling Support at Epson UK, I finally came across one honest guy who told me to re-install the old drivers because the new ones were no good, and told me where to find them. Or gave me a special link- I can't clearly remember now exactly how it went.
Since then I've seen 2 Epson Printer Driver updates from Apple and have not installed them, including the recent ones released yesterday, and am still printing and scanning with no trouble. Interestingly, after that the head honcho at Epson started emailing me, trying to get me to snitch on the Epson UK techie guy who told me about the dud drivers. I refused to give his name.
I suggest you explore the Epson UK support site and look for the earlier version of the Apple drivers.Or you could even try calling them and pretend you installed the new ones "by mistake". Good luck and in future never install new Epson drivers if your current ones are working.

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Print quality problems on Fuji Xerox printers when printing from ArchiCAD and/or Preview.

Hello,
We experience major print quality problems when printing directly from Graphisoft's ArchiCAD, Nemetscheks Vectorworks and from Apple's Preview.
Basically we see various artefacts on our printed drawings, e.g. line thicknesses change and hatched patterns / fills are reproduced with patches where the lineweights and clours change completely... which is not acceptable.
This affects the following Fuji Xerox printer models on both 10.6.x and 10.7.x with the latest FJX PPDs:
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Obviously, we have approached FJX Tech Support and are awaiting a reply - however we are disappointed that this is happening on relatively new equipment and wonder if anybody else has already found a solution.

The symptoms you mention could be related to the FJX engine and Acrobat is masking this fault. To test, you can create a Postscript file from the print dialog of ArchiCAD or VectorWorks and then download this to the Apeos RIP. If this produces the same result as when using the printer driver from the applications, then it would indicate that the engine is not capable of handling the data being sent to it from these applications.

Windows 8/8.1: Printer Offline Problems

Windows 8/8.1: Printer Offline Problems
Are you getting an error that your network or wireless printer is offline when you try to print?
When you print to your network printer, does it fail, and when you check the printer status it says Offline?
Do you have problems printing to your wireless printer after your PC has been asleep?
If you answered YES to any of the above questions, then you have a problem with your network printer being offline. After some investigation into this problem, we recommend updating windows. Run Windows update to check that your version of Windows 8 is up to date.
There are a few windows updates that may help with this problem
1) Install this Microsoft patch to make sure this private-public-private network issue does not reoccur. It is part of the April 2014 Windows Update package for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355).
2) Install this Microsoft patch for the WSD service. http://support.microsoft.com/kb/3000461
If this does not help, then please follow the steps list below which will give you a Workaround that may help with this problem.
Assign the printer a static IP address
An IP address is an Internet network address that the computer can use to communicate with the printer. Enter a static IP address to make sure that the wireless connection remains stable. Follow these steps to assign the printer a static IP address.
Get the printer IP address.
Press the Wireless button on the printer control panel to view the network settings.
Access the Network menu on the printer control panel.
Print a Network Configuration Page or Wireless Test Report page.
Once you have the printer's IP address, open a new web browser window or tab.
Type the IP address in your web browser's address bar, and then press Enter.
Make sure that you type the IP address into the browser's address box. If you type it into a tool bar search box, the EWS will not open.
If the message 'There is a problem with this website's security certificate' appears in the web browser when you try to open the embedded web server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended)'.
note:
Choosing 'Continue to this website (not recommended)' will not harm your computer while you navigate within the EWS for your printer. If you encounter this error outside of your printer's EWS, your computer could be at risk.
If the browser fails to open the EWS after you click 'Continue to this website (not recommended)', refresh the browser window.
The Embedded Web Server (EWS) for the printer opens and confirms that the printer is on the same network as the computer.
In the EWS, click the Network tab.
In the Wireless section, click the Network Address (IP) or IPv6 configuration, depending on your network setup.
Click Manual IP, and then click Suggest a Manual IP Address. A manual IP address, Subnet Mask, and Default Gateway displays.
After the manual IP address populates, click Manual DNS Server.
note:
Keep a record of the manual IP address for reference.
On the Network Configuration Page you printed earlier, locate the DNS Server addresses, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
If the DNS addresses are not listed on the Network Configuration Page, or if you have trouble accessing the network or Internet with the original DNS addresses, use one of the following methods to obtain DNS addresses.
Method one: Use publicly available DNS server addresses
Configure the printer using publicly available DNS server addresses. To find available DNS server addresses, search online for 'public DNS servers'.
After you find public DNS server addresses, type the addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
Method two: Get the network DNS information via your computer
Select your operating system, and then use the following directions to obtain the DNS server addresses.
Right-click the Start button () or the lower left corner of the screen, click Run, type cmd, and then press Enter.
When the command window opens, type ipconfig /all, and then press Enter. Information about the computer's network displays.
Scroll to and locate the DNS Server addresses.
In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
Print a test page to make sure that the printer's IP address is the same as you assigned.
Right-click the Start button () or the lower left corner of the screen, click Search, type HP and click your printer in the results. Click Utilities, and then click Update IP address to update the address in the software.
Adding a Wireless Network Printer using Control Panel
Go to Control Panel and choose Devices and Printers
Click on Add Printer
The PC will search the local network and display the network printers.
Choose the printer and select Next
The system will then try and auto select a compatible driver
Select the current driver and Click Next
The system will then ask for a name for the printer. The user can change the name and then click Next
The User can then choose to share the printer
The user can select to make this new printer the default and then click Finish.
The new printer is now setup but this printer may be using the In OS driver (Class) rather than the HP Full Function driver.
To change the printer to use the HP Full Function driver follow the following instructions. I would recommend changing the driver to the HP Full Function driver as the User can then use features such as Custom paper sizes.
Go back into Control Panel and choose devices and Printers, right click on the newly created printer and choose Printer Properties
Choose the Advanced Tab
Click on the driver section drop down and choose the Driver for the printer that does not have the words Class driver after it.
Click apply and then OK and the driver will be changed to the HP Full Function driver for the printer.
The user should try this configuration and see if they still experience problems.
Please Note:
DO NOT Remove the Original Printer Icon from Devices and Printers as the HP Printer Assistant will stop working.
JonW
I work for HP

I have the printer offline problem. It started when I ran out of toner. I have now installed a new toner cartridge.
Your solution does not help me because I have tried to install Win8.1 and it failed.
I would just reinstall my printer but I have a long list of items in my print queque and I don't want to lose them.
Is there another solution?
Or is there a way I can save the print queue?
Mike

Officejet Pro 6830 all in one - screen stuck on "checking for printer updates"

Windows 7 X64 install
I ran through the entire installation process and while the printer will print and will scan - the printer is hung on the message "checking for printer updates" with a red x below that message. I let it set all night and no change. The printer is setup as a wired network connection and can be seen with any of the tools. I have not errors on my system. I have uninstalled the software and reinstalled twice without success. I tried running a firmware update, but the firmware update states that I have the latest firmware rev. I even unplugged the printer and plugged it directly into the wall - n o change. Evertime I startup the printer screen, just hangs on that screen.
Please help.

I have the exact same problem with my new HP Officejet Pro 6830 printer. Please could you provide a solution else I guess it will have to go back to the shop as I only picked it up this afternoon.
Setup went ok and it even managed to print a couple of pages. But next time it started up (with wired ethernet connection) this problem occurred and happens every time ever since. (It is possible to use the printer for printing and scanning via PC, but the whole time its display is showing the "checking for printer updates" message.)
This even happens if the ethernet cable is not connected on startup (meaning the printer cannot be used as a standalone printer / copier either at the moment).
If I press the red cross (which I guess cancels the update searching) then I get a blue screen saying "B871634E" for a second or so, afterwhich I get a black screen with the message "There is a problem with the printer. Turn the printer Off, then On." and cannot do anything else. (The problem is the same after doing a printer off then on - even when following the "hard reset" procedure already mentioned.)
On checking the firmware version via the PC utility (while the printer sits there "checking for printer updates"), the PC utility app reported that the firmware was the latest version.

Printer Update 2.16 Killed Wireless Printing on my Epson SX600FW

I have been using an Epson SX600FW for several years and I don't remember having a problem with it until I recently allowed Software Update to install Printer Update 2.16 and since then I have been unable to print via wireless. I can still print via USB but I won't bore you with how much of a nuisance it is for me to have to do this but it is a major pain.
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In Preferences, the printer looks OK with a small green circle next to it but in the printer's utility, it states that the printer is not responding even though it gives ink levels.
I have tried installing the drivers from Epson's site - they are dated 2008 so I doubt they are the latest but they didn't work anyway. Even after that, Software Update doesn't seem to think that the old drivers need updating.
I have read on here of other people's problems with this update not just with Epson printers. Is there any way to revert to how my Mac was a week ago without doing a full Time Machine restore?
I'm pretty annoyed that an update has broken something which has worked for years.

I have a solution
I have a workforce 850 but encountered the same problem. Here's the steps I took to fix:
Went to the printer. and printed a network connection report. (the printer should of course be connected to your wireles network). Obtain the IP address
Turn off the printer.
Go to Apple menu (upper left on desktop) > System Preferences > Printers & Scanners. Delete the print queue and remove the printer by clicking on the button under the list of printers. Click OK to confirm the removal.
Press the CTRL button on the keyboard and click on the white box on the left (where the printers should be listed) and click on Reset Printing System. (Note: This step deletes all installed printers on the list. You will need to re-add all printers installed on this computer)
Turn on the printer. Click the button. The system should automatically detect the printer. Click the Add button and try to print.
If the printer doesn't show after the Reset, click the IP tab and enter the IP address obtained in step one
Your printer should now show on the USE pulldown menu. Click Add and try to print

Checking for printer updates

my new computer worked beautifully immediately after installing last evening. I cut the printer off for the night, and when I turned it on this morning, I get a circular message, checking for printer updates. It will not print, and I cannot access home on the computer. Help from HP is not forthcoming, with no email addresses or telephone numbers for support.

lbunn
Welcome to the HP Community Forum.
I cannot check for you -- you neglected to include your exact Printer model and your Operating System. Smiling.
If you are having trouble with the HP Drivers & Downloads Page, then you might try Google and use of their cached pages to get to your printer's support pages.
Search for your printer model with the word "support" after the model name. Assuming Google finds and displays the results, Select and Open the cached page.
You can contact HP Directly:
Contact HP – USA - Phone Assistance
List of
HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries
Including UK and Europe
If you call HP, please do report the problem with the Support pages -- they may say they can reach the pages. This is understandable as the Center is using a different location to access the information. The problem may or may not be visible from within the Response Center.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

HP Printer update 2.7 causes inky disaster with Photosmart B9180

Just a heads up that installing the HP printer update 2.7 through software update creates a huge problem with the Photosmart B9180. After routinely installing this update last month, I finally decided to print something. It came out of the printer almost black and dripping with ink. It dripped on my hardwood floors and splashed on my hardwood cabinets. I was able to sop up the ink, wash and dry the floor and cabinet before the ink dried. I first assumed that the printer had simply failed after a few years of use.
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HP has not responded to these posts on its own forum.

I agree. But as I said in my first post, my HP Photosmart Premium All-in-One c309a continues to work fine. But I have had this kind of issue before. Last time in what I think was HP 2.6 update it was the c309a that lost the ability to scan (the tab disappeared from the print preferences for the printer). At the time I was advised that HP had messed things up. There were pages and pages on the HP support website devoted to trying to sort the issue out. But it took about a year for a further update to surface.
I am away for a few days now but will try your suggestion as well as a re-boot of everything on my return and then see if moving to Mountain Lion sorts it.

HP4501e "print spooler off" error after installing printer update

Motorola Android OS, getting "print spooler off" error after installing printer update... have rebooted both printer and phone to no avail... any help ideas?

Loralee,
?? I am sorry the computer is not working. I don't work for HP and cannot comment on lawsuits or other calamities.
If the notebook worked prior to an update -- and this is an entirely different can of worms and problems -- and you think that there is any chance the notebook is just in some sort of "tangled" state and not completely hosed for some reason, you can try the following non-lethal device reset:
Create a Restore Point: Create a Restore Point – Win7 OR Create a restore point Win8
If you are using a Notebook:
Close all your programs and shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Boot the computer and log in
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This does not fix severe Operating System errors -- it is just a device reset. It can fix minor problems that updates sometimes cause.
============================================================================
I am sorry you are having so much trouble.
Other help:
HP Mobile Printing
You can call HP for help --
Contact HP – USA - Phone Assistance
List of
HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries
Warranty Required – USA and Canada
USA – Contact HP // Self-Help – Email - Chat
Happy New Year, Loralee! I know it seems to be getting off to a rocky start!
Click the Kudos Thumbs-Up to show you appreciate the help.
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
Dragon-Fur

Recent Printer Update screwed up my fax to email option

I have an HP - Officejet Pro X476dw Wireless All-In-One Printer that worked fine, converting my faxes to pdf files and forwarding them to my email. After I receieved notice from the printer screen that an update was available, I updated. This morning, the lights were going crazy on my printer screen. I hit the power switch and the printer came back online. There is an error mark next to the fax icon. It reads that the the server is rejecting the security setting. I went back in and redid everything the same way it was... no go. I can receive faxes, but they are not forwarded to my email.
How do I get rid of the update that caused this problem, or how can I fix it?
All help is appreciated.

For the second time, I woke up to find the lights on the small screen on the printer flashing as if a pinball machine got tilted. Tapping the screen wouldn't stop it. I had to hit the power switch and then the machine came back online. There was an error on the fax icon at first reading that the name was incorrect. Then it went on to read that the server could not accept the secure connection. When I try to edit the fax to email software on my computer the HP error states that it cannot be sent to the "to" email. This is ridiculous. It worked fine with the exact same settings for a whole year. Then when the printer updates itself... it's screwed. How can I get this thing back and working? This is my business here?

Lion OS x network/printer connection problem.

I am trying to connect a Macbook Pro, Lion OS x to a Canon MP530 printer on a wireless network. I already have another Macbook Pro (Snow Leopard OS x) set up to this wireless printer/network, and it works just fine. When I try to connect the Macbook Lion OS x, I get error messages stating "An error occurred while trying to add the selected printer. Unable to communicate with the printer at this time." I thought it was a printer driver problem, so I downloaded the correct updated driver for the Canon MP530 from both the Apple and Canon websites to the Macbook Lion OS x. When I try to setup the Macbook Lion OS x on the printer/network again, the Macbook Lion OS x acts like it doesn't see it the updated driver when it gives the message stated above about "an error occurred........"
On the bright side, I am able to connect the Macbook Lion OS x to the wireless printer network via the Snow Leopard OS x by print file sharing just fine. The problem with this is that the Snow Leopard OS x Macbook has to be on. If this computer is not on, than the Lion Macbook will not be able to print.
Connecting the Macbook Lion OS x directly to the printer also works.
The Macbook Lion OS x on the network does not appear to "see" the updated Canon MP530 drivers. For some reason, the Macbook Lion will not communicate with the network printer, without going through the other laptop. Is the Canon MP530 compatible with the Lion OS x operating system on a wireless network at all?
Is there a way to connect the Macbook Lion OS x to my network directly without having to go through the Snow Leopard OS x Macbook?
Resetting the printing system doesn't work either.

Understood. But I meant are you still able to install this Canon driver. With you trashing the BJPrinters folder previously, there should have been no Canon driver files on this Mac. And given that you have had no luck installing the Gutenprint driver I was wondering if you also had the same problem with installing the Canon driver. I am guessing that you were at least able to install the Canon driver, even though it won't let you print.
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2. Download and install PrintFab (www.printfab.net). This also supports Canon printers but it costs 49 euro. But there is a 30 day trial so you could see if this will install and let you add the networked printer.
3. Replace the 3rd party print server with an Airport Express. The Airport USB port will allow you to use the Canon supplied driver.
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Error printing update

I have reset the printer and WIFI connection but still get the error, This is an HP1414mfp and I am running Windows 8.1rt

Hi @1kimmie,
I see by your post that you are getting the error "printing update". I can help you with this.
Do you have the Laserjet CM1414fnw model?
What is the full name and product number of your printer? How Do I Find My Model Number or Product Number?
Are you getting this error on the printer or on the computer?
Download and run the Print and Scan Doctor if the error is coming from the computer. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
If the error is on the printer's display, I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Although I couldn't find the test page for the Laserjet CM1414, I believe the Laserjet CM1415 test page is the same. Try and print a hardware self test. Printing a Configuration Report.
What was going on prior to the error? (firmware update on the printer, printing from a application)
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Please provide in detail the results if you are still having issues.
Have a nice weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Repeating printer update 10.7x

Hello,
Not sure if anyone else is seeing this but I've noticed that the recent printer update "http://support.apple.com/kb/HT3669" has been coming up in my Software Update list just about every day. Each time I run the install thinking it might eventually clear it out but never does. I've also removed any Canon printer software and rerun this update, still see the message. Below are the screen captures from each showing the process start to end - this is probably the 5th time I've done this in the last 2 weeks.
Thoughts??

I've tried everything suggested including resetting printer system, fixing permissions and downloading & installing CUPS 1.2.2 but still same error adding printers.
Both printers work fine over same network from Powerbook G3 running OS 9.2
Should I reset printing & permissions after installing CUPS 1.2.2?
I re-downloaded & installed 10.4.7 again but still same problem. Should I reinstall CUPS 1.2.2 (latest version on their site, or should I use 1.2.1?) and do I need to reset printing system & repair permisions again? In what order do I do these?
What next?
Help please, I'm desparate!
PowerMac G4 867 Mhz Mac OS X (10.4.7) HP5MP, ethernet & asante bridge to 5MP

Errors Regarding Printer Updates - Windows 10 Updates

Received notification from Windows 10 regarding new printer updates for my HP printer. I download them and they try to install but continuously fail with the following errors.***********************************************************************************************Hewlett-Packard - Enterprise WSD Multi-Function Printer, Multi-Function Printer, Other hardware - ull Print - HP ENVY 7640 series - Error 0x8024200b HP drive update for Fax - HP ENVY 7640 series - Error 0x80070490 Other Windows 10 updates install without issue. Any ideas?

Hi, fcullision.I have gone about performing the same tasks as you BUT I am only facing one small problem with the Password Utility; it is missing the ,dll file. However, UNLIKE you, I have performed all the updates AFTER installation of Windoww 10. Microsoft ran a compatibility check which indicated that everything about my system was 100% compatibile and I was ready for the update. Even so, the Toshiba Service Station NEVER has indicated there was a task that needed to be performed before (and now after the Windows 10 installation) or since installation. Therefore, I conclude that you CAN perform the necessary installations provided you have updated all required files so the conversion is smooth and flawless.Good luck!Bi-Ill

Downloaded Printer Updates with .exe endings

How can I examine a Printer Update file (which was downloaded with an .exe ending) to see what its contents are or what sub-routines it contains ?
One of them that I received by following a blue link, bragged: “it provides more than just Drivers; it provides ‘Full Feature software,’ as well:”
It was identified as: DJ2050_J510_1313.exe 1.4.1926.0 1/1 download size: 48.65 MB Version 28.8 Released 2012-10-22 and it fits both HP Deskjet 2050 Series J510a and J510c models. After installing it, I had to take it back off my Computer because all it did was totally ruin the “HP Attendant” Program which I had routinely used to check my Ink-Levels. I had to run my HP Deskjet 2050 J510 Series Printer Installation Disk all over again to get it back.
I still possess the file and I still want to see what's in it. [ Why? -- There's supposed to be a modern "Toolbox.exe" Program somewhere out there to check Ink-Levels. I already have such a program but mine is from the Installation Disk of the psc 1210 dated 2002 inside the Program HP Director; it also was included unchanged on the Installation Disk for the Deskjet 2050 in 2009. ]
My Windows 7, 64-bit Computer and a Program Free File Reader cannot read an .exe file to reveal its contents and I am not “hacker” enough to keep it from “Installing” when I try it. I just get a Box asking: Do You Want To RUN this file? For obvious reasons, I am not going to RUN and install it again.
Is there some Program that will let me inventory the Program's contents the same as if examining the files and sub-files on a Disk ? LtCol
This question was solved.
View Solution.

I would suggest the following: run the file, which will extract it. After extracting the files Windows will prompt to ask if it OK for this file to make changes to your computer. Respond No, this will cancel the installation but will leave the files in a temp directory.
Next click Start and in the search box type %temp%. This will bring up a Temp folder, click on it. Next click at the top to sort by date and look for a folder starting with 7z that was created today. That is the folder tree where the driver was expanded, you can look through this to peruse the contents.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Print Quality problems

My print quality for Reds & Greens is coming out streaked. The blacks and blues are fine. I use HP ink cartridges anad keep them cleaned and aligned. But on the Alignment page the reds & greens are streaked and cannot be cognized. Could this be a print head problem ?

Hello novemberwolf,
Welcome to the HP Forums.
I see that you are having some printing issues when attempting to print in colour.
Please click on the following link on Fixing Print Quality Problems for the HP Officejet Pro 8600 e-All-in-One Printer Series.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Epsom Printer Update Problem

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