Equipment Customer to CS Service Order Customer

Dear all,
In my equipment master record i have filled my customer field.
What i need is to fill my CS order customer field from equipment master record, when i enter my equipment in order.
Is it possible? How?
thanks

John
You need to select the checkbox for your customer partner function in the following IMG Node:
Plant Maintenance and Customer Service
- Master Data in Plant Maintenance and Customer Service
-- Basic Settings
--- Partners
Copy Partner Functions to Master and Movement Data
PeteA

Similar Messages

Automatically update Equipment Hierarchy when confirming service order

Hi Gurus,
When I confirm the service order, the old part needs to be replaced by the new part. The requirement is that this replacement is done automatically in the equipment hierarchy after confirming the service order. ie.Equipment should get automatically updated in the equipment hierarchy. How to configure this?
Best Regards,
Dhanabal

Hello,
As you confrim the labour and maerial, the Equpment hierarchy will not get replaced by the new one. You need to go for an enhancement. Cehck with your ABAP consultant with a detailed requirement.
Prase

Service prod in service contract and service order thro RRB!

Hi,
I have service contract with service product say Rep_service with 1 Hr rate as 100 USD in place for a particular equipment with serial number.
I have received a complaint now I am raising a service order SM01 service order with contract
I have maintained the same equipment number in the Service order as in service contract
and selected the service contract too.
i have operations and material consumption for service order.
When I run DP90 RRB the material determined is Service (different service product) based on my DIP profile, (should I maintain the same service product in DIP profile as in service contract or any other service prod can be maintained). What happens to this billing document generated from DP90?
And my service order settles to service contract.
I think when service contract is in place then to generate billing I will use only service contract as reference.
Please suggest me how to go about it.
Kindly if possible give me some link to documents.
Regards,
N.Nagaraju

Hi Nagaraju,
First of all, you can bill Service Contract and Service Order differently. This is because you may wish to charge contract fees irrespective of whether service occurs or not.
Secondly, while maintaining DIP profile, you can use different material from the one used in contract. Just make sure that it gives explanation as to what service was performed so that customer will understand the invoice.
DP90 will generate Debit memo request. You will need to create billing document against this using VF01.
When you settle the service order (KO88), it will be settled against service contract.
Please let me know if you need any further information.
Regards,
Aaditya.

Object Link to Customer Service Order

I have setup the object link in DMS and was able to insert the Customer Service Order to a Document Number. However, I do not see the Document Number when I view a Customer Service Oder. What is the correct path to view the Document Number from a Customer Service Order?

Hi Christoph,
I have already maintained the screens for object link (AFKO). I created a new screen as well and therefore I was able to assign the Customer Service Order in transaction (CV01N/CV02N).
However, when I go to the Customer Service Order (IW32 / IW33), I wasn't able to see the Doc Info Rec number.

Customer Service Order

My client will soon be implementing customer service order and I need to know what are the FI and CO entires related to a creation of a CS order. ....
eg... I know expenses and materials will be assigned to a cs order.... so will it hit the FI system or will they be managed in CO until the CS order is settled?
how is WIP calculated for a CS order?
Thanks

Hi,
When you issue goods to service order,
The inventory gets Dr & Credit, at this time it is not hit to P&L account,
Once if you make any invoice(Resource related billing), then revenue come, and after order settlement,the revenue which is genrated from this order & whatever cost like labour cost & cost of components is hit to COPA,(It flow in P&L accounts),
If you don't want to flow this cost of goods used for order then
IW32 (Change service order) >>> Component tab >>> Select component >>> click on genral data >>> Costing relevancy - Make it not relevent for costing.]
Kapil

Customer complains - Service Order

customer complains about a product A and sent the product to our Customer services centre. Now the customer services centre will sent the product A to head office. Head office replaces the product A of customer to product B.
What are the processing steps (transactions) will be executed? Is there any way that I can replace the product A to product B in the service order?

Check [here|http://help.sap.com/saphelp_erp60_sp/helpdata/en/3c/abae15413911d1893d0000e8323c4f/frameset.htm]
and [here|http://help.sap.com/saphelp_46c/helpdata/en/3c/abae15413911d1893d0000e8323c4f/frameset.htm]
End to end solutions.
Thanks
S.N

Service Order Form - Customer Service

Gurus,
Is it possible with IW3D to send the Service Order Form to the customer via e-mail automatically from SAP?
Thanks.
Marco

Hello,
We ha a similar requirement, but it was not through IW3D. It was done through the service order user statuses. We have developed a FM to trigger a mail to the customer when the user saves the document in a particualr user status.
It worked fine. If you want to use IW3D, then you need to chage the progam (shop paper) and include the mail triggering programs. Speak to your technical expert, he will guide you.
Regards,
SAM

Customer Factsheet: Service Orders

Hi all,
Web UI: All sales orders belonging to sold-to-party XY are assigned to a specific assignment block of sold-to-party XY. What about service orders? How can I integrate service orders into the Customer Factsheet?
Thanks in advance.
Best regards,
AEV

Hi AEV,
If you want to display the service order data related to specific business partner then you have to go first BP_FACTSHEET component ,then select the service order view ,click on configuration tab and adjust the field what ever you want to display in web ui corresponding business roll.then you have to go BSP_DLC_FS component ,there you can assign the particular view to specific business roll and layout also.
Thanks
Vishwas Sahu

Block Service Order if Credit limit of Customer Exceeded

Dear All,
Is it possible to block service order if credit limit of customer exceeds its credit limit in customer sevice module. If it is possible please the process to do. Presently am able to just get a message " Credit limit successfully checked" but not controlling service order by any other way.
Thanks & Regards,
Kartheek.

Hi Shatrughan Tomar
I liked your commitment to help others.
But, I like to know, how will your configuration can help OP? His/her customer credit limit is already utilized 70%. And OP claims his/her understanding/config is correct.
Can you elaborate with example, you configuration is achieving what?
In addition to that what all type of credits will be done?
Thanks, JP

Customer service order Form

Dear all ....
I have a problem with output the data of the fleet object (license num, chassis num ..... )found in the equipment master record to the service order form (PM_Common) with printing program (RIPRJT00).
I have make a Z copy from the form and i have made the following changes in order to have these data in the printout but till now i can't have these data , so please help me to find the reason ..
I have created a program with the following code..
REPORT ZZCS0002.
TABLES FLEET.
TABLES AFIH.
TABLES EQUI.
FORM Fleet_Data TABLES IN_TAB STRUCTURE ITCSY OUT_TAB STRUCTURE ITCSY.
DATA:
I_ORDER TYPE CAUFVD-AUFNR,
I_EQUIPMENT TYPE RIWO1-EQUNR,
I_OBJECT TYPE RIWO1-OBJNR,
I_CHASSISNUM TYPE FLEET-CHASSIS_NUM,
I_LICENSENUM TYPE FLEET-LICENSE_NUM.
READ TABLE IN_TAB WITH KEY 'CAUFVD-AUFNR'.
MOVE IN_TAB-VALUE TO I_ORDER.
READ TABLE IN_TAB WITH KEY 'RIWO1-EQUNR'.
MOVE IN_TAB-VALUE TO I_EQUIPMENT.
READ TABLE IN_TAB WITH KEY 'RIWO1-OBJNR'.
MOVE IN_TAB-VALUE TO I_OBJECT.
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM AFIH INNER JOIN EQUI ON EQUIEQUNR = AFIHEQUNR INNER JOIN FLEET ON FLEETOBJNR = EQUIOBJNR
WHERE AFIH~AUFNR = IN_TAB-VALUE
AND FLEET~OBJNR = IN_TAB-VALUE
AND EQUI~EQUNR = IN_TAB-VALUE.
READ TABLE OUT_TAB WITH KEY NAME = 'I_LICENSENUM'.
IF SY-SUBRC = 0.
OUT_TAB-VALUE = I_LICENSENUM.
MODIFY OUT_TAB INDEX SY-TABIX.
ENDIF.
IF I_LICENSENUM IS INITIAL.
I_LICENSENUM = 'NONE'.
ENDIF.
ENDFORM.
and i have made the following changes to the sapscript form ...
/:   PERFORM FLEET_DATA IN PROGRAM ZZCS0002
/:   USING &CAUFVD-AUFNR&
/:   USING &EQUI-EQUNR&
/:   USING &EQUI-OBJNR&
/:   CHANGING &I_LICENSENUM&
/:   ENDPERFORM
T2   CHASSIS NUMBER : &I_LICENSENUM&

Hi Adel.
Please use tthe following code
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM ( ( AFIH INNER JOIN EQUI ON EQUI~EQUNR = AFIH~EQUNR )
                      INNER JOIN FLEET ON FLEET~OBJNR = EQUI~OBJNR )
WHERE AFIH~AUFNR = I_ORDER
AND FLEET~OBJNR = I_OBJECT
AND EQUI~EQUNR =I_EQUIPMENT.
                       or if your where condition is according to your requiremnet means use below code.
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM ( ( AFIH INNER JOIN EQUI ON EQUI~EQUNR = AFIH~EQUNR )
                      INNER JOIN FLEET ON FLEET~OBJNR = EQUI~OBJNR )
WHERE AFIH~AUFNR = IN_TAB-VALUE
AND FLEET~OBJNR = IN_TAB-VALUE
AND EQUI~EQUNR = IN_TAB-VALUE
instead of your below code.
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM AFIH INNER JOIN EQUI ON EQUI~EQUNR = AFIH~EQUNR INNER JOIN FLEET ON FLEET~OBJNR = EQUI~OBJNR
WHERE AFIH~AUFNR = IN_TAB-VALUE
AND FLEET~OBJNR = IN_TAB-VALUE
AND EQUI~EQUNR = IN_TAB-VALUE.
plz reward points if helpful
Thanks,
Suma.

Customer service Order settlement

Resource related billing.
I created a Service Order. I finished all the steps from Create Order to Billing VF01.
Next Service Order Settlement. I did not activate Profitability. I freezed the settlement profiles and allocation structure.
I configured the settlement to Sales document item.
I cannot settle the order. if I give Sales document also in settlement rule order is not accepting.
Suggest.

Error message.
Maintain the settlement rule of the sender.
I have maintained the settlement rule. I have assigned a settlement cost element to receiver category as SDI.
I got the error message when i do settlement.

Issue Related to CS { Customer Service order }..Revenue settlement in COPA

A CS order was created with correct partner information, however with the revenue settlement in COPA, the correct partner profit center was not derived. The derived profit center is incorrect and can lead to incorrect data/figures.

Dear amitha,
Please check your work center.
In work center you can find Cost center.
In cost center(KS02) you can find Profit center. Change the right profit center here it will impact on your service order.
Let me know if you need more clarity on this.
Thanks & Regards
Raj

MD04 Does not show Service orders for owned equipment

Hi,
Is there a way to make MD04 - Material Stock Requirements List, to show a particular type service order? Our loaner equipment is owned by us and goes through Repair after it comes back from a customer. We create service orders for those materials and when running MD04 we would like to see those service orders as supplies.
Thank you very much,
Sergiy

Unfortunately, third party purchase orders have nothing to do with my issue. My case is service orders, repair orders for the materials we own. MD04 shows requirements as these loaners are going out to customers on customer repair orders. When they get back they get repaired and put back into our own stock and then shipped to another customer on a loaner program. If the service order is scheduled to be completed we would like to know how many are coming back into stock and make decisions based on requirements in MD04. Therefore, I would like to have MD04 show those service orders as supplies.

Identify in warranty parts in service order

Hi Gurus,
In the service order, there are 5 components out of which 2 are in warranty which means this 2 should not be billed to customer. Also we need a report from system to identify the warranty spare parts consumption.
From the service order, can we identify that those 2 components are in warranty and 3 components are out of warranty? If Yes, how?
Regards,
Smart

Hi Smart,
I dont think this can be done in standard, as i informed earlier, you can maintain outline agreement / contract to get a message.
Or check if the component can be linked with equipment / serial number, so warranty can be maintained in the equipment.
But there is no direct method, to send info to customer, it needs to be customized.
You can also wait for other experts, who might have done similar functionality.
Regards
Terence

Requirement to add new field in Location Tab of Service order

We have a requirement in which it is needed to add anew field in Location Tab of Equipment and Service order. For Equipment part , we have added the field via Enhancement ITOB0001 and activating the field via "Set View Profile for Technical Objects".
But for Service order part, we are not able to add the new field in the Location tab , please suggest how can we achieve this.

Hi Deepika,
If you are not particular about having it in Location tab use Screen-Exit provided in the Enhancement IWO10018 to add an additional tab to host your custom fields. as under:
ABAPer will be able to readily follow these steps
Steps will be,
1. Create a Data type to capture the your custom values. (SE11)
2. Include your Zfield (with this datatype) through in the include structure CI_AUFK of the Order Header table (AUFK)
3. Create a project with Tcode CMOD and assign the enhancement above (IWO10018)
4. Go to Components and Click on Screen Exit
5. Here Go to Screen-painter (Blue Arrow named Layout) , Create your Field screen-box, field Text field and field Input field. In the field input field Name you should use the above Zfield details (table-field)
6.Activate the project CMOD and come-out.
Run IW31, you will see an additional tab like shown above. But here the field is nothing.
We haven''t told the system what is to be filled here.
For this in continuation to the above steps between 5 and 6, insert this step.
5a. Write your code in Function Exits : EXIT_SAPLCOIH_018 and EXIT_SAPLCOIH_019 of the same enhancement (IWO10018.)
Code to be written in exit 18:
move-corresponding COCI_AUFK_IMP to AUFK.
Code to be written in exit 19:
move-corresponding aufk to COCI_AUFK_exp.
After this exercise your Z-field will be visible in the Enhancement Tab as shown in the picture in the beginning. Now your values will be saving to AUFK table.
So, this is completely an ABAPer job.
Hope this information helps you.
Jogeswara Rao K

Problems while creating local service order on client in MAM

I have MAM2.5 on PC. I have created a local notification and synced it. based on that notif , I am trying to create a service order.But after Sync , I get following error in monitor (merep_mon on MI server) under MAM_001:
Return code from RFC BAPI Wrapper call:Business area required (Please enter)
Return code from RFC BAPI Wrapper call:Service/maintenance order type PM02 not completelymaintained in plant 4510
Return code from RFC BAPI Wrapper call:Business area required (Please enter)
While creating service order on backend , we have to fill in the business area. but I dont see any such option on client. may be it picks up the business area from some other detail ( like equipment / personnal number ) ..If so , which from where does it pick that?
Regards
Rucha Atre

Hi,
You may try this option which might allow you to create orders without business area in the client;
In the back-end, Goto,
SPRO>Plant Maint. & customer service>maintenance & service orders>Define field selection for order header data.
Uncheck the business area from required field.
If it still doesnt work, goto tcode KOT2_OPA and click on change field selection and then remove the required check from business area.
Regards
Boby
Regards.

Equipment Customer to CS Service Order Customer

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