Equipment upgrade

Hi,
We just changed an experimental setup by upgrading the wave generator and the oscilloscope.
We upraded from an Agilent 33120A to a 33220A wave generator and from a 54645A to a 54622A oscilloscope. We had a c++ code that worked fine with the original setup. I tried to run the same code and I'm getting wrong results. Is there any change in the new equipment output that I must consider ?

Hi Heidy,
So aside from the data not looking the same as the data that you see on the oscilloscope, no errors pop up when you are trying to communicate with the device that halt execution, right? To get to your new issue, there is a single example that ships as part of the driver that you downloaded, and there are no calls to iscanf in the file, at least not at the high level, and the sicl.h file is not included either in the document. I would recommend that you use this example as a starting point to begin trying to get data from your oscope (C:\VXIpnp\WinNT\ag5462x\ag5462x_example.txt).
As far as the sicl.h file and iscanf functions go, these both belong HP/Agilent. I did some searching to see what I could find about each, and the best recommendation I can give you is that you double check that you are trying to read the data correctly - that is, make sure your format string is correct, and make sure that you are pointing the return data to the correct location.
Here's a file that I found via google that might help:
Using HP SICL with HP-IB
Good luck!
Logan S.

Similar Messages

Modem/DSL equipment upgrade

I am using a fujitsu speedport modem for my Verizon DSL. How can I get a upgrade or new modem from Verizon? Does Verizon offer equipment upgrades from time to time? I have had Verizon DSL for over 10 years. My last modem stopped working after a recent thunderstorm. Thank you.

And if you need to enter in any VPI and VCI settings..
The VPI is 0
And the VCI is 35.
^^
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Is there any way to get the latest equipment? ( The Verizon anti-loyalty program.)

My DVR is the old 80GB model. The new 500GB model has been available to "new" customers for some time now. Current customers can only get on a "someday" waiting list. Full story below. Incidentally, this is the worst treatment I get from any service I pay for from any vendor. If I could get fiber from anyone else, I'd dump Verizon.
I am extremely unhappy with my FIOS service and the general treatment I have received in the last month. I have been a loyal customer of Verizon FIOS for a long time, years, I was an early adopter. I called in December (my contract was up again) and in order to renew I asked for an equipment upgrade (my DVR is too small). I was promised an upgrade and renewed my contract. I was sent to different boxes containing the same equipment I already have (which I returned). After many hours online and on the phone sorting this out of 2 weekends we finally sorted out the problem. The requested DVR model I was promised and have asked for since early December is only being given to NEW customers. As a loyal customer who has given Verizon thousands of dollars, I am punished by being denied access to modern equipment. I was told as a current customer I could sign up on a waiting list and someday the equipment will be offered to older customers (I can only assume after every new customer in the world signs up). I was alternately told by a customer service rep that the only way to get what I asked for is to rip out all my current equipment, send it in, make and wait for new installation appointments, and become a new customer. THIS IS UTTERLY REPUGNANT. I have been with Verizon for years. I believe I am not less important that anyone off the street that wants to sign up. Is Verizon willing to do anything at all about this? Is this my reward for years of paying Verizon, to be treated like a second class customer and offered untenable options??? I feel after all my loyalty and lots and lots of cash over the years I deserve the same thing as any other customer.

transon wrote:
not sure I understand. You're spending your own money to buy a Tivo to use a service Verizon provides? Like instead of expecting them to keep your equipment up to date? (or at least allow you options equal to all other Verizon customers)
I have one TiVO HD now, and adding another would be great. Have you ever used a TiVO guide and actually got what you wanted to record? I pay TiVO $9.99 a month because my commitment is up, and Verizon $3.99 a month and get everything but Widgets I don't want. VOD they charge to much for, Remote DVR programming that only works when you don't need it. I have a 1TB internal drive I installed. Get my point?
Under $15 a month and does everything I want. I thought I missed the VOD untill I got it back for 2 months and decided I didn't need it. Multi Room, don't need it. Tried it once and canceled it. The only reason I have MRDVR now was to get the discounted HD boxes which they do now anyway. Shame they started that a month after I picked up the VZ DVR.
I did sugest that Verizon partner with TiVO and cut their development cost, and that was given a not likely response. Yea if Verizon offered a TiVO with the guide TiVO provides, TiVO VOD options, Verizon VOD options, Verizon Widgets, I would give Verizon $20 a month no problem.
I had a Verizon 6216 DVR for 4 years, a TiVO still for over a year, and now a 7216 for about 2 months. I like TiVO. Sorry Verizon.

Verizon Upgrade Policy Change

Just thought you guys may be interested in the latest development in Verizon's move to make everyone angry. Apparently they plan on ditching annual upgrades and no longer giving the additional NE2 discount for those eligible on contracts started after Jan 16th. They better ramp up their OS update testing otherwise a lot of people aren't going to be happy with keeping a phone for 2 years with slow updates.
http://www.androidcentral.com/verizon-changing-its-upgrade-policy-youll-have-wait-20-months-new-phone
[Edited to comply with Terms of Service - removed proprietary image]

PJNC284 wrote:
Just thought you guys may be interested in the latest development in Verizon's move to make everyone angry. Apparently they plan on ditching annual upgrades and no longer giving the additional NE2 discount for those eligible on contracts started after Jan 16th. They better ramp up their OS update testing otherwise a lot of people aren't going to be happy with keeping a phone for 2 years with slow updates.
http://www.androidcentral.com/verizon-changing-its-upgrade-policy-youll-have-wait-20-months-new-phone
[Edited to comply with Terms of Service - removed proprietary image]
[Edited to comply with Terms of Service]
Let me go ahead and post the text from that image, which is not a ToS violation:
2011 Upgrade Policy:
Overview
Verizon Wireless is simplifying the equipment upgrade policy for customers. Beginning January 16th, 2011, customers will be eligible for promotional pricing as well as special offers that we make available. Changes include retirement of the following programs:
- Annual Upgrade: Customers on 2-yr contracts will no longer be able to upgrade in months 13-20 of their 24 month contract as a standard policy.
- New Every Two (NE2): Customers will no longer be enrolled in NE2 at the time of activation/upgrade after January 16th.
Remember, both of these programs are for customers on 2-year contracts only. So customers on 1-year contracts are not impacted by these changes.
This training will help you understand the changes and provide you helpful information when explaining them to our customers.
Please feel free to edit your original post if you want to copy/paste the above, PJ.

Is it possible to convert new equipment purchase to EDGE?

My wife ordered me a new Note 3 on January 28, 2014 and I think I activated it on the 31st. On the 19th we got our bill which had new equipment charges of $334.08.   I had wanted this phone to be under the Edge program and my wife tought it was. It turns out that when she agreed to installments it was not the Edge program but simply an agreement with Financials Services to accept multiple payments for the device charges. I called and talked with various reps who told me that this could not be converted to the Edge plan that we had wanted.   I missed that date by less than a week but it was the 1st time I had seen the billing information.
We have 4 phones, 2 Galaxy S3s and 2 Note 3s (mine and one 3 months old). If I remember the last conversation I had Friday night I was told that could upgrade either of the GS3s now to the Edge program (which still leaves this phone NOT on Edge) or pay the entire cost of the phone AND the $350 early termination fee, then get a new phone under the Edge program (which would have me paying $1050 just to be on Edge for this device).
I'll admit I was ticked. But I do like Verizon service. I understand the Edge program is STILL a 2 year contract, changing would only allow me the ability to upgrade faster.   Is there anything Verizon can do that won't cost me a fortune?

Jonathan,
I do appreciate your anwers and input.   I understand that I cannot have this phone put into that plan or into the Edge plan.   I understand that the "14 day window" allows users to return or exchange devices (defective or not) but still consider that window to be too small for plans and/or equipment upgrades because it could be weeks before the bill arrives and that the window of opportunity to make a correction to those items has allready passed. But we're just the customer so what does that matter?
Realizing that Verizon in unwilling to remediate the matter to our (the customer) satisfaction we simply paid the $334.08 this morning.
We appreciate the efforts Verizon expended on our behalf and wish to apologize for wasting hours of their time.   Changing this device to the Edge plan would have cost Verizon $0.00.   In fact they would have made more money as I would have to pay the entire cost of the phone and all the monthly line charges.   I am impressed that Verizon would forego another $400.00 in revenue. By allowing the phone to be placed into the plan Verizon could have accelerated the revenue stream from not one but possibly 3 more devices as we all upgraded on an expedited schedule.   But instead they have assured themselves that they have done this for our benefit and ensured that we remain loyal customers for another 2 years.
Again,
Thank you.

CO needs upgrading, can't provide the service I'm paying for.

After 19 days of working through my problem, up to the "escelated DSL trouble" division, I found out that my CO is in need of "equipment upgrades" as told to me by the technician.
The short story... I'm provisioned for 3.1 to 7 Mbps, from 18:00 to 01:00 I only get around 1 Mbps. I went through all levels of CS, a technician came out & then on to the CO directly. I was told there is nothing more that can be done until Verizon upgrades the CO equipment. All contacts with verizon were professional, on both sides no complaints, everyone seemed genuine & helpful...as much as they could.
My question to the community/Verizon is how do I escalate this further?
I'm a long time customer that has had a good relationship with Verizon so far. With this issue I may need to look for an alternate for internet access, which I really don't want to do, but if there is no "light at the end of the tunnel" they are leaving me no choice.
Any assistance/comments are greatly appreciated.
This post has been resolved in a private support area and has been solved!
Go to Solution.

Sorry for the frustration. We will send this over to see what we can do in regards to the compensation.
Anthony_VZ
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Verizon Customer Service - Impersonal, scripted, unhelpful.

This email correspondence began because this is the 2nd time in 4 years that my service as degraded at my house for some unknown reason and in both cases, Verizon has been unwilling to do anything to help resolve that situation. I had good coverage in both of these locations initially but then something happened on Verizon's end that degraded the service. This is my attempt at getting some kind of resolution.
I'm not sure of this but in my current location, 4g service seems to be just fine but I have a 3g phone and have no need to upgrade to 4g and I don't want to be forced to have to upgrade two handsets just because the 3g service is degraded. Could this be on purpose? According to Verizon 3g and 4g should be the same.
By the way, my repeated request for escalation to upper management was ignored.
In any case, I'm posting this so others can see that VZW is a mail order phone company that has no personal interest in customer communication. Customer service is entirely script driven as you will see by the over use of "I'm delighted to help you" "I'm deeply sorry for...". This is not at all sincere as VZW was delighted to close the call without a resolution and happy for me to take a survey because they are "always looking to provide a better experience for our customers".
Perhaps other carriers are just as bad, but after 4 years of being treated like the lucky person who gets to use VZW, I'm going to find out first hand by moving to another carrier in July when my contract expires.
I'm sure some will see this as simply an unreasonable customer demand being handled by skilled customer service reps... until you call with a legitimate complaint. Then you will understand.
My original message Sent: Sun Feb 12 03:41:19 MST 2012:
Message Body: Please forward this email to someone in upper management. I have been a customer for 4yrs and have been paying nearly $200/mo for phone coverage and have HAD to upgrade my phones several times in order to try to get better service. Since 2010 I have had very poor phone performance and had to buy a network extender (non 3g) in August of 2010 just to receive phone calls in an area that was supposed to have good coverage. I found out only 2months later a 3g version of the network extender had been released. I was told there was NO 3g network extender when I purchased the one I did. I can't imagine no one at Verizon knew this. Last year, I have moved to another location and finally freed myself of the Network Extender until about 4 months ago when the service began to degrade. I was told by CSR I 'should' have good connectivity. The service has become so poor now that I often see missed calls, and voice mails when the phone never rang. I drug out the old network extender just to be able to receive calls again and I found I can no longer receive MMS texts. After calling CS I found it's because it is not 3g and was advised to upgrade to a 4G phone. My wifes' contract ends in July 2012 and mine has already expired.
I'm growing weary of this dance with Upgrade-degraded service service loop. My phones are 3G. I am happy with the performance when I can get coverage. I work from home and use my phone often from home. PLEASE, don't make me pay for another network extender. Send me a 3G network extender so I can use my phones. I have been a faithful customer for 4 years and all 3 of my kids are also customers. We want to stay with VZW but am forced to look for alternate Solutions. I have friends that come over to my house and show me their AT&T 3g Iphones with full coverage. It's very tempting to switch.
PLEASE RESPOND BY EMAIL because of lack of coverage.
VZW Response On 02/14/12 12:28 - 2 days later:
(Things to notice: Non-personal, scripted response that completely ignores the clear message that I no longer am willing to upgrade.)
Good afternoon David,
My name is Ariel and I am sorry to hear about the issues you have been experiencing with your service. I will be more than happy to assist you with forwarded your email to management today. I have forwarded your email to management. I also recommend contacting our Technical Support team at 800-922-0204 so we can do troubleshooting in your area
and to make sure the Network Extender will fix this issue. We may be able to fix the service in the area if it worked before.
I am delighted to inform you that your line ending in -xxxx is eligible to receive promotional pricing on a new wireless device. When participating in our Equipment Upgrade Program, the discounted price is contingent upon you accepting a two year Customer Agreement. To view your promotional pricing and to process your order, please sign
in to "My Verizon" on www.verizonwireless.com using your Account Owner Number and password. Next, click on the "Upgrade" icon located under "Device" in the "I Want To" section at the bottom of your home page and follow the instructions provided.
You also have the following options to process your order:
1. Complete the upgrade process by visiting a local Verizon Wireless store. To obtain a list of stores in your area, please click on the following link, which will direct you to the "Store Locator" page of our website:
www.verizonwireless.com/storelocator
2. Call Customer Service at 800-922-0204 or by dialing *611 (Send) airtime free from your wireless device. Regular delivery time is three to five days.
3. Call me directly at xxx-xxx-xxxx ext xxxx and I can get your new phones sent out with overnight shipping for free!
Based on your equipment history, I recommend that you upgrade this line to the Motorola DROID 3 for $149.99 (after $50 New Every Two). The retail price of this phone is $459.99, however; due to your loyalty and additional discounts, you will save $260 on this device! The NE2 and Annual Upgrade programs have been retired since the
beginning of 2011. You will not be eligible for these programs after you upgrade.
I also wanted to let you know that I performed a quick analysis of your account and I found you have the best calling plan and features for your wireless needs.
If you would like to perform an analysis of your account, you may go to www.verizonwireless.com and log into the "My Verizon" account attached to the account owner. After you have successfully logged in, you may select "More Actions" link under the "I Want To..." section of the homepage. The "Run Account Analysis" option will be under "Plan."
David, I appreciate you allowing me to assist you with forwarding your email. Again, I recommend also contacting Technical Support to ensure the Network Extender is the correct path. Feel free to reply to this email if you have any other questions or concerns regarding your account. Thank you for your time and for being a part of the Verizon
Wireless family since 2008.
Have a great day!
Sincerely,
Ariel
Verizon Wireless, Customer Service
Internet Response Team
My Response Tue Feb 14 13:48:18 MST 2012:
Ariel,
I did contact technical support which is why I opened this email correspondence. They did the same thing, recommending I pay more money in hopes of finally getting decent service. If you were me, you would understand why that is not only the wrong path but insulting. How many years of buying new equipment while still receiving consistently poor service would should I endure? It's been 2 years already. Giving another several hundred dollars for another set of device upgrades as I have already been doing? No. I think it's time VZW gave me $150/mo worth of good service first. Look at my usage on both phone and it's clear VZW is benefiting and I'm not. My phones are nothing more then cordless extensions with wifi. Texting is intermittent, MMS only works if I turn off the wifi, stand in the right corner of the room, get the text after many retries and then turn the wifi back on, data is wifi only. We can hardly use our 3G phones at home where we spend the majority of our time since we both work from home. I will be seriously considering an alternate carrier if this continues until July. You have my address, you can check if there is a 3G coverage problem in my area. If there is (or isn't) then VZW can provide the appropriate devices/solution as a customer service. I'm tired of paying to test faulty equipment.
Very frustrated,
David Ford
VZW Response On 02/16/12 16:19 - 2 days later:
(Things to notice: Different CSR, ignores email about trying to call because I'm not receiving phone calls reliably, wants me to call and "discuss". In other words, as you will see later, WE ARE NOT GOING TO GIVE YOU ANYTHING.)
Hello David ,
My name is Clyde. I was sorry to learn of all the issues that you are having with your service. I can definitely assist you with your concern. Please call me at xxx-xxx--xxxx ext. xxxx, and I will be glad to go over your options. I will provide additional information below in this email.
I attempted to reach you on 02/16/2012, and did leave a message. I was able to see that you form your previous emails, that you are interested in getting a free Network Extender. When you call me, we can discuss your options for the 3G Extender.
In closing, I was glad to give you my number, so that we can discuss your options for the 3G Network Extender from Verizon Wireless. It was a privilege to serve you! Should you have additional questions, please call me at xxx-xxx-xxxx ext.xxxx, or reply to this email. Thank you for choosing Verizon Wireless!
Respectfully,
Clyde
Verizon Wireless, Customer Service
Internet Response Team
My Response Thu Feb 16 19:09:01 MST 2012 :
Clyde,
I mentioned in my email to please correspond by email as I often miss calls. I can tell by your super positive response that you are going to offer me discounts against purchasing more equipment. I don't know if this is a Verizon programming thing, but discounts are not savings when you are forced to have to make a purchase. I'm only hope the government doesn't catch on to this. "What, you don't like paying 85% tax? You still save 15%!". Perhaps I can Verizon-speak my dilemma. In July my contract ends and I stop paying Verizon $152.00+ a month for service. Sooo... If you send me a 3G wireless extender and that solves my coverage problems, I'll continue to pay Verizon $152.00+ per month. Over one year that will be more the 7 TIMES THE VALUE OF THE ROUTER!!!! And the "savings" will continue on as long as I'm a happy customer. Isn't that a bargain?
I'm not meaning to be factious but offering me a discount is like a crappy restaurant offering coupons for a free meal to compensate for the crummy food and poor service.
Please, if FREE is on the table then I will gladly call you to discuss. Otherwise, hasta Julio (until July). Thanks for at least contacting me,
David
VZW Response 02/20/12 09:25 - 4 days later:
(Things to notice: 4 days later because of "higher then normal call volumes, yet it only took one day, see the end, to send a case closed email. No offer of any compensation or resolution apart from me having to upgrade and pay more money for a faulty service. More impersonal scripted response)
Hello David,
My name is Larry and I am sorry to learn about the service issues you have been experiencing. I am happy to address your request to receive a network extender. Please know, we are unable to guarantee service indoors and this is why the Network Extenders are not offered at no cost. We thank you for your understanding.
We appreciate your business and will be happy to offer further troubleshooting if you call. However, we are unable to offer a free Network Extender and apologize for any inconveniences this may cause.
The Verizon Wireless Network Extender enhances indoor voice and data coverage in areas with minimum or no in-building coverage, allowing customers to get the most of their plan minutes while indoors.
This indoor coverage solution operates with existing Verizon Wireless-branded devices and installation is simple - just "plug and play."
For additional information regarding Verizon Wireless Network Extender visit the following website:
Network Extender
Again, my name is Larry and I am sorry we are unable to offer the Network Extender at no cost.
Because my reply was not prompt, I would like to apologize for the delayed response to your email as we have been receiving a higher than normal rate of email inquiries. We appreciate your business and would like to thank you for helping to make Verizon Wireless the most reliable network in America.
Did you know, most of your questions can be answered with out calling or emailing? Simply visit www.verizonwireless.com/support any time, day or night!
Sincerely,
Larry
Verizon Wireless
Internet Response Team
My Response 02/20/12 15:03:
Ok, well. It looks like I will be canceling my service in July and moving to a better carrier that cares for it's customers. Please forward this email to management as I asked in the beginning for further review.
VZW Response 02/21/12 14:26 - 1 day later:
(Things to notice: Only 1 day response, case closed. No resolution. No concern for losing a customer to due faulty service. Impersonal scripted response.)
Dear Verizon Wireless Customer,
Thank you for your recent inquiry on verizonwireless.com. We are always looking to provide a better experience for our customers, so your opinion is important to us. Please take just a moment to give us your thoughts about your experience.
Just click on the link below to take a quick 3-question survey.
It is part of our commitment to making your wireless experience the best that it can be.
Sincerely,
Verizon Wireless
>Edited internal VZW phone numbers and extensions<
Message was edited by: Verizon Administrator

David, Don't give up. That's what they want by giving you and everyone else who has legitimate complaints the run around.
Send the FCC a complaint. You will get a response. I did after 5 months of getting the **. Please pass this along to everyone, that the FCC responds. They will log the complaint with Verizon and then you can followup with a confirmation number. It took approx. 30 days to receive a letter from Verizon. A few weeks later my issue was resolved.
I think it's time to gather enough willing customers to file a class action lawsuit. It is unfortunate that corporations won't take responsibility with customer complaints/issues unless they are threatened with a lawsuit. We need to hold businesses and their employees accountable. WWW.esupport.fcc.gov/ccmsforms 888-225-5322 email [email protected]

Disappointed in Verizon wireless!

Back in March of 2010 we signed a 2 year agreement and got a phone called the razzle for free for our daughter. The phone broke after just 2 months but because we didn't put insurance on the phone Verizon said too bad. Called customer service and tried to get a replacement. They told me that I could choose a certified pre owned device and pay for it. We chose a motorola leave and paid $85 for it. The rep assured us that this would do nothing to change our plan and that it wouldn't extend our contract. What he didn't tell us is that it moved our daughters equipment upgrade eligibility date from the normal 20 month date to the end of her contract. We were going to get her a smartphone for christmas and get her the $30 data plan, but now she isn't elgible for a new phone until March of next year. When I called customer service tonight the rep told me that this line was secondary and since it is only $10 that they don't care to work with us. Well our daughters crave is now broken. So I will be paying the early term fee since it is only $75 and taking her line to a competitor. As the rest of our contracts expire or the early term fees get below $100 we all will be leaving. I would not be upset if Verizon had been honest. But not disclosing all the information and then telling a customer that because I am only a secondary line you "don't care" is a not great way to keep customers. We have been with you for over 12 years but will gladly take our business elsewhere!

"Back in March of 2010 we signed a 2 year agreement and got a phone called the razzle for free for our daughter. The phone broke after just 2 months but because we didn't put insurance on the phone Verizon said too bad. Called customer service and tried to get a replacement. They told me that I could choose a certified pre owned device and pay for it. We chose a motorola leave and paid $85 for it. The rep assured us that this would do nothing to change our plan and that it wouldn't extend our contract. What he didn't tell us is that it moved our daughters equipment upgrade eligibility date from the normal 20 month date to the end of her contract. We were going to get her a smartphone for christmas and get her the $30 data plan, but now she isn't elgible for a new phone until March of next year."
Let me get this straight? You purchase a phone and do not put insurance on it and after 2 months it is broke. So you expect Verizon to replace the phone for you. It would of still been under q manufacture warrenty so if it was a mechanical problem it would of been replaced. So obviously it was from misuse on the consumers part. But yet you are not paying for insureance like most of us do every month but yet you call them to get it replaced. So they allow you to purchase a precert phone for 85 dollars and you do not expect them to reset your contract upgrade dates? Did you look at your receipt when you recieved the phone that you purchased? No offense but did you expect them to purchase you dinner also? I am not a full backer of verizon and their employees. I feel that the comission based employees need to be trained to be honest with EVERY customer and not just look at each customer as a dollar sign and if that customer isnt increasing this weeks paycheck well thn screw them. Cuz honestly that is how some of the employees do act. But YOU signed a contract, did not purchase insurance, broke the phone in a manner that did not allow you to use the manufacter warrenty, got to purchase a recert phone for 85 bucks, are mad at verizon for moving your upgrade date a couple months,so you are going to give verizon 175 dollars more in early termination fees, and go to another company. WOW!!!
Lets see.....since you were going to give it as a christmas present anyways why dont you think about a few things.
If you are dead set on being mad at a company that tried to keep you happy to a certain extent then why dont you go to another company and purchase a phone at xmas time and put the phone that you have on verizon on call forwarding to the new phone and just pay the 10 dollars a month for 3 more months then drop the line. HMMMM 30 dollars compared to 175. Or are you feeling guilty for makeing them let you purchase another phone for 85 dollars and want to give them some of the money back? LOL Or try option 2 or 3.
Option 2 and 3 means that you will have to suck it up and realize thqt you were in the wrong from the get go and quit blaming Verizon for you not paying for insurance. then proceed...
Option 2
Let your daughter know that you are going to purchase her a smartphone on the actual upgrade date and then come March buy it.
Option 3
purchase a cheaper smartphone off of ebay, craigslist or another site until her actual upgrade date and then give her the one she really wants.
Option 4
If you have an upgrade on another line then transfer it to her line and upgrade it.
I do not mean to seem mean but I am really tired of people thinking that Verizon should bend over backwards for them when verizon is not at fault when people do not watch to see when phones are coming out, people do not purchase insurane and all the other things people do to mess things up. I do not feel that verizon is a perfect company either. They really need to retrain people that work in their stores and people that we consumers talk to on the phones. There is a small percentage of bad seeds in every company that make the whole place look bad.

Unlimited data plan and discount dispute on new phone

Problem #1
Before the unlimited data plan was discontinued earlier this month, I added it to my current plan (phone is an LG EnV3)
On Monday, 7/18, I became eligible for a new phone upgrade, and wanted to purchase the Driod Incredible 2.
While on the website, I noticed that it would not let me keep the unlimited plan while upgrading, so I contacted an online service rep.
A screen capture of the conversation can be found here -->   http://img835.imageshack.us/img835/5640/chattk.jpg
The online service rep, Logan W, told me that I could keep it, all I would have to do is contact customer service afterwards and have them make sure that my current package stays.
Flash forward to today, I called customer service when I recieved my new phone, and was told that what your online service rep told me doesn't matter, that you can't keep the unlimited data plan if you move from a "feature phone" to a "smart phone."
I told her that is not what I was told prior to purchasing the phone, and she basically said she didn't care, she would send a ticket to some department to see if I could keep the unlimited data plan, but it was up to them, and that I would get a call back with their decision in 24 to 48 hours.
Problem #2
On Monday, 7/18, the Driod Incredible 2 was shown on the Verizon Website as $159.99 - $50 online discount = $109.99
A screen capture of the webpage --> http://img810.imageshack.us/img810/5301/pricee.jpg
When I added it to the website's cart, it took off $30 for my loyalty discount, resulting in a price of
$159.99 - $50 online discount - $30 loyalty discount = $79.99
But when I reached the final page of check out, the price went back up to $109.99. I asked your online customer service rep about this (as seen in the above transcript) , and he said that all I would have to do is call customer service after the sale and they would credit my account for the missing loyalty discount. I then purchased the phone for $109.99 + $8.80 tax = $118.79
Back to today, after I inquired about the unlimited data plan, I asked the customer service rep about this credit. After checking it out, she would not believe me that the starting price was $159.99.
She at first said the phone price was $199.99 and I did get my loyalty dscount, but $199.99- $50 online discount - $30 loyalty discount = $119.99 + tax. When I told her that wasn't the case because that was more than the $118.79 I was billed, she told me that "somehow I get a better deal and should have been charged $10 more"
I tried to tell her that her pricing does not line up with the facts (my screen capture, my order email). She then told me that my phone was somehow actually $$139.99 and I got my loyalty discount which brought it to $109.99. It was like she was trying to fudge the numbers so they came out to the right price.
This is a direct copy & paste from the first email I recieved from [email protected], that again shows the original price was $159.99 with a $50 online discount.
Due Now
Equipment Upgrade:
1   HTC DROID INCREDIBLE 2 -regularly $159.99         $109.99*
Due now: detail of total charges to be billed to credit card
Shipping: Free
Subtotal: $109.99
Taxes, Governmental Surcharges & Fees: $8.80
    NY Local Sales Tax* $4.40
    NY State Sales Tax* $4.40
Total charges to be billed to credit card: $118.79
Your customer service rep would not budge, she told me if I didn't like the price that I could send the phone back within 14 days.
I am amazed at how I was told one thing by your online service rep previous to purchasing a new phone and agreeing to a 2 year contract, but after I get the phone, I am told something completely different by your customer service rep. I feel this is totally dishonest and a great way to make people hate your company.
All I want is VW to honor what I was told previous to purchasing this new phone. If I can not keep the unlimited data plan I will be returning the new phone and moving on to another phone provider.

unclebrady wrote:
Reply to your first point:
I was unaware of this *exception* to the rule when I ordered my new phone and agreed to another 2 year contract. I did my due dilligence by asking a verizon online service rep to confirm that my unlimited data plan would transfer *BEFORE* I ordered. I did not know of these forums until after my most recent call when I searched google for "verizon complaint forum."   I didn't read your "transcripts" because it's a moot point - that is Verizon's policy plain and simple, and although I agree it does suck, and it's TERRIBLE that they didn't warn customers properly, the Verizon reps did not know any of the details of the new plans until they were put into affect. (Also, online reps will do ANYTHING to make a sale/commission... Just be warned for next time. I had a 2 hour conversation with one when I wasn't even eligible, who was trying to get me to pay full price but make it sound like it was discounted.)
Read the transcript. Logan W. didn't say "maybe it will" or "probably it will" he said ""As long as you contact customer service when you get the phone to have them activate it for you they will make sure that you're current plan stays."
Also, it really is none of my concern, as a customer, about the inner workings of verizon, if the unlimited data plan is broken up to 2 different codes, 4 codes, 8 codes, etc, I'm sure if I was the CEO's brother, they'd get it straightened out in about 5 minutes. As is, I'm just a 7 year customer, which appearently means very little. But clearly it is of your concern, when this is the reason you are not getting your data plan, isn't it? You're MAKING it your concern.
Reply to your second point:
Again, I was not aware of these forums until after I ordered the phone. I have a screenshot showing the original price ($159), the online discount ($50), and the price after ($109). Verizon's customer service people should be able to see that I was also eligible for my $30 loyalty discount on that date. But, the customer service rep I talked to stated she didn't care if I had a screenshot or not, that if I didn't like the price of $109 then I could return the phone. That was just that specific rep. You'll learn that each rep has their own way of doing things. Some are more sympathetic than others. Just keep calling until you find a rep that will take your screenshot. There have been numerous people on here that have done this, and have gotten their discount. Just like certain reps will move your upgrade date up, and others won't.
And that's the sad part of all of this. Her attitude wasn't "how can we make this right?" it was "if you don't like it, then send the phone back" You'd think Verizon wouldn't be so hard headed when I'm trying to give them my business, but appearently what I'm getting is a "if you don't like it then leave" attitude. Like I said, each individual rep. Not everyone in one company has the same attitude/demeanor.

Verizon Wireless changed my EDGE start date +3 months w/o permission!!

I signed up for the Verizon Wireless EDGE plan back on April 27, 2014 and received my letter of confirmation that I was now enrolled in the program. When I received my very next bill I noticed 2 things: 1) I was charged for my phone, 2) I did not receive my data plan credit for my line of service! So I called *611 and spoke with customer service who politely informed me that I had not just received a new Galaxy S5, and I was not on the EDGE plan???
Here's what being honest with Verizon Wireless will get you, customer beware from this point on!!!!
So I informed him that I had just received my new phone and signed up for the EDGE plan over *611 and that there was a mistake on my bill. So with a lot of research he was able to finally discover that I had EDGED up and that I was correct, but for some reason the computer system did not have me in there the correct way. He said he would elevate the problem and someone would get back to me within 48 hours (In Verizon speak this must mean 3 months), and as a courtesy he would credit my phone charge since it was their mistake my plan was incorrect - This was very nice.
Well the next day I received the digital letter about the equipment upgrade dated May 8th. And I never received a return call, so I called back and was told they were working on it???? Well nothing from them until a digital letter dated August 28th, 2014, stating that my EDGE agreement was back in effect but as of July 27, 2014 not April 27, 2014 my original sign-up date - which affects my upgrade eligibility next year. And since my phone charge is $25 per month and my line charge credit is $25 per month this should be an easy fix, one would think. So I called *611 and spoke with customer service and was told that the manager would look into it and elevate the case and call me back within 48 hours, sounds familiar huh!!! Nothing!!! So I called back 10 days later and spoke with Alecia who was very polite but in the end pretty much told me that her Manager told me to take a long walk off a short pier. So I asked to talk to the Manager Patricia, who refused to give me her badge number. She told me that I was wrong and there was nothing I could do about it because they couldn't backdate a plan like that. So I asked to talk to her supervisor, and she said all I could do from here was to email corporate but her computer was down and she could not provide me with the address or a PHONE NUMBER???? But she would text me the email address soon (Verizon speak its been 2 hours and no text yet).
What should I do? Should I file a complaint with the BBB? Does anyone know the number to Corporate?
PLEASE HELP!!!!!!!!!!!!!!!

Check out this link to find out your administration to e-mail:
Leadership | Verizon Wireless
Michael

How do I deal with fraud resolution on my account?

I had 3 iphone 6 phones added to my account along with various add-ons. This occurred on 03/20/2015 and the fraud dept removed the phones, but now I am showing disconnection fees for 3 phones that I never owned on my new bill. Also, there is $249.04 of equipment upgrades to those deactivated phones that I am being billed for. I have spent close to 2 hours on 03/21/2015 dealing with the "fraud dept" but I still have these fees? I called again on 03/26/2015 and spent another 45 minutes and was essentially hung up by the same "fraud dept" saying this is a data issue and not a fraud issue. All the equipment charges that are left on my bill are for the iphone 6's that I do not and have never owned. I have 2 iphone 5's and have had for about 8 months.
The disconnection fees for phones that were illegally added to my plan is a nice touch also. Fraud lady showed little concern about that and said I have to pay a disconnect fee? I guess I didn't think I needed to pay a fee for phones I never owned or authorized on my account.

Dochickey I want to apologize for the inconvenience you have endured. This is definitely not an experience we want our customers to ever have to go through. The adjustments will be made for early termination fees since those charges aren't applicable to your account. Please allow up to one billing cycle for the credits to be applied. EmmaM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Since last weeks AppleTV update evrything so slow

Hi
Since I allowed an AppleTV and my Extreme update last week or the week before, and now downloads to my Apple TV are so slow it makes trying to watch anything impossible.
I have a cable Internet from Virgin Media at up to 10 meg and to my iMac the speed is fine but to Apple TV it's useless..
What can I do or what can Apple do about it as it used to be a lot better before the updates?

Unfortunately, the old 2500s (and to a certain extent the 6416s) are maxed out due to memory and processing capabilities. Verizon no longer even offers the 2500 and this is the last update that model will able to support.
Your only "option" (and I use that term loosely as it is difficult to get equipment upgraded) is to update your equipment. This means going to an HD STB to replace the 2500s which more than likely will incur additional expense (unless you are fortunate enough to live in the NY metro area where they charge the same for an SD or HD box). The DVR would have to be updated to a 7xxx series Motorola or the new Cisco box (again depends on location as to which is being used).
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Need advice about best way to update current AEBS network ...

Here's my current set up -- AT&T DSL service via a DSL modem (DSL modem is original to our DSL service, which means its 7 years old. I'd like to replace, but not from AT&T as they want to charge me $75 to buy a new one from them which seems crazy). Modem is connected via ethernet to an AEBS. iMac G5 running snow leopard is connected via ethernet to AEBS. The AEBS creates a wireless network, which is extended by one Airport Express, which is also connected to our home stereo, and used to stream music wirelessly. Have a PS3 that is connected via ethernet to the Airport Express, and have had some success streaming video from iMac to PS3 via MediaLink but network often bogs down. We also have an Intel MacBook running Snow Leopard.
Here's my question -- the fastest DSL service we can get from AT&T is their basic (1.5 mbps down/384 kbps up), but our wireless network often doesn't achieve those speeds and/or is subject to interference from neighbor's phone, microwave, etc. I'd like to figure out what equipment upgrades I can make that will increase the performance of our current network, and also allow us to stream video from iMac/Macbook to the PS3.
What equipment upgrades would you make and why? Thanks for the suggestions.

Welcome to the discussions!
In a nutshell, the best "equipment upgrade" would be in your wiring.
Is it possible to connect the PS3 and any other devices directly to the AEBS using ethernet? Your computers need to connect via ethernet as well if you are looking for the best network performance.
If you can't run the ethernet cable, take a look at ethernet powerline adapters. These won't work as well as a dedicated ethernet run...but they would be much faster and a lot more reliable than wireless.
Although you have the PS3 now connected to the ethernet port on the AX, the signal still must pass via wireless from the AEBS to the AX. There's a 10-20% bandwidth loss in the "extend a wireless network" transition and even more bandwidth loss again in the wireless back to ethernet transition. Don't mean to be critical, but this the slowest hookup you could choose. It would be faster if you simply allowed the PS3 to connect to the AX using wireless.
Wireless airspace is already overcrowded and will get much worse. Not much hope there, I'm afraid. 5 GHz wireless signals may offer a bit of relief from interference, but the signals do not travel or penetrate as effectively as 2.4 GHz, so it's almost a "line of sight" type of thing. I'm not sure if the PS3 would even handle 5 GHz or not. Might be worth experimenting a bit if it does.
Bottom line, your equipment is fine. A faster internet service would help. You might look at cable if it is available in your area.

SAP Solution for Mini steel plant with DRI Process

Dear all,
I am a metallurgist who spent couple of years in steel and process Industry and then moved to IT Consulting as SAP consultant / business analyst mainly working in the area of solution designing.
Here i will like to describe SAP solution for Mini steel plant with DRI proces.
u201CManufacture Productsu201D Description
The series of operations performed upon material to convert it from the raw material or a semifinished state to a state of further completion. This includes the establishment and maintenance of a CAPEX plan, the planning, scheduling and execution of production activities, the dispositioning of produced goods, the maintenance of production data, the monitoring of production performance and the implementation of engineering changes.
u201CManufacture Productsu201D Objectives
M-010
Compile 3-year CAPEX Budget     Establish the overall manufacturing goals and metrics that the organization will use to measure performance and progress towards objectives. These goals should be consistent with overall organizational strategy/value propositions. Develop long-term goals for production capabilities and manufacturing. These goals should align with the overall goals and objectives of the organization.
M-050
Perform Long Range Production Planning     u201CBudgetingu201D. Long range planning of production quantities based on planned available capacities and known or estimated customer demands. This process may include planning for different capacity and/or demand scenarios. Approved capital expenditures from the 3-year CAPEX budget may influence the budget. Range and frequency for budgeting is yearly.
M-060
Perform Medium Range Production Planning     Medium range planning of production quantities based on planned available capacities and known or estimated customer demands. This process may include planning for different capacity and/or demand scenarios. Range and frequency for planning is quarterly.
M-070
Perform Short Range Production Planning     Short term planning of production quantities based on capacities and demands as previously planned in the longer terms, actual customer demand and actual capacities. The result from short range production planning will run into the operational plan for the current and following days. Range and frequency for planning is monthly.
M-080
Schedule Production     This sub-process enables detailed scheduling by resources over the planning horizon. Planned orders that fulfill demands (Stock Transfer Requisitions, Sales Forecasts and Customer Orders defined by due-dates and due-quantities) come from the short range plan. This results in a feasible schedule, optimizing utilization of the production resources. It is based on production process constraints as well as labor resources in order to minimize production costs and also taking into account constraining raw materials availability.
M-090
Execute MRP     The purpose of this sub-process is to generate a Materials Requirements Plan (MRP) for all materials, which are produced or purchased. The MRP process involves looking at current material inventory, planned inbound material deliveries, requirements, lead times and stock levels to generate a detailed plan for future material requirements. The materials requirements will be generated with respect to the three planning horizons, short-term, medium-term, and long term. If an over stock of raw materials occurs as a result of a planning change production and marketing personnel will be informed. This would allow for the cancellations of any unneeded shipments.
M-100
Perform Setup / Changeover     Perform set-up and changeover activities on production equipment as necessary, to prepare for the production of specific materials/grades. Set-up and changeover activities will enable the production equipment to perform operations on materials, as per the specifications called out on the production order. Ensure time is allocated for first off inspection requirements after changeover.
M-110
Execute Production     Insure that the production plan is met by converting raw materials and component supplies into finished and semi-finished products. Batch/lot documentation will be created for individual production orders to provide traceability throughout the process. Each step of the production process is continuously monitored to identify mechanical, quality, and productivity issues and suggest solutions when problems arise. Data collection for performance and financial reporting enables management to take immediate action on manufacturing processes as well as conduct historical analysis.
M-120
Perform Quality Management     Quality management refers to the entire supply chain process. Process activities are related to the evaluation and inspection of key characteristics of semi-finished and finished materials. These evaluations are recorded and acted on based on the results. Report/manage internal quality problems or issues. Install and manage quality control systems to insure product quality. For supplier or subcontractor based issues this data should be used as a performance measure during the vendor evaluation process.
M-130
Manage Product Disposition     This process ensures those semi-finished and finished products that do not meet quality requirements, are prevented from being used and distributed in good finished product to customer, or released for the next step of the production process. A semi finished product is any material that needs to have another operation on line before being shipped to the customer. Finished goods are defined as any material that can be shipped to a customer; in house produced finished goods, subcontracted materials and trading goods. The information required to make decisions regarding disposition comes from the Quality Management system of each production facility. The first step ensures that raw material and returnable goods are dealt with in another subprocess. The reason for the goods not meeting quality standards is recorded along with the results of any investigation to find the cause of the fault. Information is sent to all other parties who need to know: order fulfillment, inventory management and shipping. The process ensures that the most appropriate action is taken to either dispose of, or rework the goods. Disposal or rework may be either through the original materials supplier or subcontractor, or Mittal Steel Point Lisas.
M-140
Maintain Product Related Data     u201CMaterial Master Maintenanceu201D. The Sub-Process 'Maintain Product Related Data' is the list of activities that identify the steps and decision points related to the request for and performance of additions, changes, and deletions to the Material Master file or files. This sub-process begins when a need to create, change or delete a material is identified and ends when the request is either actioned or refused. The sub-process is intended to cover all material types, including finished goods, raw materials, bills of materials, equipment and service, POS, Sundry Items etc. In fact, any product which the company wishes to inventory or purchase. A number of key strategic decisions, including a clear definition of when we issue a new material, will affect this sub-process.
M-150
Maintain Production Related Data     u201CMaster Data Maintenanceu201D. This subprocess identifies the activities related to requesting changes or additions to production related master data. Once a need for master data maintenance is identified, a request is submitted for approval. Data defining production capacities and performance standards (e.g. line efficiencies, material yields, etc.) require Corporate level approval prior to maintenance. Other data that is more specific to internal planning functions are maintained at the plant level. Maintenance requests are returned to the originator whether the request is approved or not to improve communication throughout the system. This subprocess may be triggered by: annual operations budgeting process process/production equipment upgrade or replacement change in facility work schedule (i.e. planned hours or days) change in personnel required to operate process/production equipment new products, formulations, or packaging.
M-160
Operations Execution Reporting     Gather manufacturing information at various points in the production process. Prepare management reports both at the detailed level for plant management and summary level for senior operations management. Reports will be available on-demand and will include - volume, efficiencies (mechanical, line, and labor), yields, downtime, asset utilization, environmental, safety, quality, and financial data. A major goal of this sub-process is to define a consistent method of calculating operations metrics. Some plants will use line information systems and PCSs to collect information. Not all plants are equipped with these systems and the where they do exist, the level of sophistication varies.
M-170
Manage Process Reliability     Optimize capacity by reducing process downtime and ensuring compliance to quality expectations by the reduction of rejects. Install tracking systems to measure line time utilization, quality results, process settings. Conduct root cause analysis, and use the data to develop and implement improved operating procedures.

Thank you for your prompt response. I'm assuming you are still proposing to use Sales order -> purchase order -> invoice verification -> Customer billing process flow. Is that correct?

FCPX audio fix for microphone POPs or BOOMs. B's, P's & T's

I'm editing footage, with FCPX, of a man speaking who was wearing a lav mic. I have a moment where he says the word, "intentions" and when he pronounces that first 't' the mic captured a really loud pop from his voice, almost like a booming sound.
Any ideas as to which audio filter I can use to best fix this?
When I try to search the web for help, anytime I try to find 'popping' audio issues the results generally refer to more of a crackling sound than an actual booming POP. And of course any searches for a mic issue reagrding BOOMS, I get results about the kind of boom mic a person holds over an actor to capture audio.
Thank you in advance for any help!

I am with you about the FCC part, I dont see where they would have any response dealing with what device a user has or uses.... That's a new one for me...
Now as for changing devices you can buy any device you want but the only option you have when you are still in a contract is to pay full price for the device because you wont be eligible for the equipment upgrade price.
Now as for the issues you reported about the device I really think that you are blaming the wrong thing for your issues, the issues could be software or even network related but I am more to believe this is a possible software bug not the device.
Hope the replacement resolved your issues.... Good Luck

Equipment upgrade

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