ERMS: Selection of workitems

Hello,
When I search for e-mails in the agent inbox, I have the option to select on status.
When I leave the status field blank, I see only the e-mails with status "open". The others I don't see.
Only when I explicitly select status "in progress" I see mails with this status.
However, when leaving the field blank, I want to see all statuses.
Some analyzing brings me to BAdI CL_CRM_IC_AUI_WI~SELECT_WORKITEMS_ERMS. I can see that in it_parameters, the status is filled with "READY". However, I would expect this to be blank.
How can I tackle this, preferably without adapting SAP standard?
Best regards,
Wim Olieman

Hello Wim,
I also need to enhance class CL_CRM_IC_AUI_WI, could you please tell me what's the BADI name that I can use to do enhancement?
And for selection paramenter "Status", how to differenciate status of "Transaction" & "Email" since they have different "status" but they all in "Agent Inbox"? For example, if I choose "Service Request" in "Main category", then "status" of "service request" will display, and if I choose "Inbound email" in "main category", then a list of "email" status will display in field "Status".
Thanks a lot in advance!!
Long

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Hi,
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Hey Mike,
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<a href="http://help.sap.com/saphelp_47x200/helpdata/en/8d/25f4e3454311d189430000e829fbbd/frameset.htm">http://help.sap.com/saphelp_47x200/helpdata/en/8d/25f4e3454311d189430000e829fbbd/frameset.htm</a>
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Hi,
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Hi,
I created a customising workflow for Credit Memo Request with 2 escalations for approval. I have used Fork operation to get this functionality with Requested start option in 2nd and 3rd branch to escalate after 3 and 6 days respectively if not the document is approved by the agent in branch 1.
Every thing works fine, but the client wants the work item to be removed from USER1's inbox when escalates to USER2 and from USER1 & USER2's inbox when escalated to USER3.
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Edited by: Jaya on Sep 30, 2010 10:26 AM

HI Jaya,
you can make use of 'Processing Obsolete' here as it would remove workitems from the approvers inbox whose deadline is missed.
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ERMS: Selection of workitems

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