Work Item to be disappeared from user1 inbox when escalated to user2

Hi,
   I created a customising workflow for Credit Memo Request with 2 escalations  for approval. I have used Fork operation to get this functionality with Requested start option in 2nd and 3rd branch to escalate after 3 and 6 days respectively if not the document is approved by the agent in branch 1.
Every thing works fine, but the client wants the work item to be removed from USER1's inbox when escalates to USER2 and from USER1 & USER2's inbox when escalated to USER3.
Could you guide how can we do it in my case.
Thanks in advance.
Edited by: Jaya on Sep 30, 2010 10:26 AM

HI Jaya,
you can make use of 'Processing Obsolete' here as it would remove workitems from the approvers inbox whose deadline is missed.
First of all , in the decision step make 'processing obsolete' active under 'outcome tab' of the task.
Use latest end with time as 3 days and  action as modeled.Now in modeled deadline, make use of process control step and select 'set workitem as obsolete'  and put step number of your dialogue step in 'workflow step'.
This will make the workitem diasppear from the approver inbox once the deadline is missed after 3 days.
Now to repeat the process fro 2nd and 3rd approver , put all of this in a loop, and before loop ends, find the next approver id in the outcome 'Processing obsolete' of the desicion step.and pass this id to the expression used for approver.
The loop condition can be a flag that is set to X when a deadline is reached. To do so, add a container operation in modeled deadline before process control step that will put the flag X.
So loop will continue to second pass if deadline is missed and hence so on till 3rd approver.Formulate condition for highest level of approval too.
Hope this helps.
Regards,
Sangvir Singh

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