Error 388 while sending or receiving fax, HP Officejet 6260

My unit is always giving this error while sending or receiving a fax. I have tried searching and found out its a line noise problem but when I connected a telephone set to that line it was all clear. No noise during calls.

Hi sixline,
HP has a page on faxing with VoIP services - it has instructions on how to reduce the transmissions speed
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00302247
Three other things to check:
1) Is the phone line plugged into "line 1" or the "ext" port on the OfficeJet? I've mixed the two up before. It should be plugged into "line 1"
2) Do you have internet service through DSL or Cable internet? If it's through DSL, you may need a filter on the line. If you get your phone through a Cable provider, then what looks like a regular phone line may actually be a VoIP phone. See page 56 on this document http://h10032.www1.hp.com/ctg/Manual/c00238458.pdf for information on the DSL filter.
3) Are you using the fax on some sort of corporate PBX system? If so, see page 57 on the document from #2.
I do NOT work for HP
I do NOT work for HP

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Sending and receiving fax

I have hp officeject pro 8600 all in one. I can send or receiving a fax. I have tested fax test it printed out with
dial tone detection failed.

Hi @kimychong,
Thank you for visiting the HP Support Forums! I see you are having problems sending and receiving faxes with your HP Officejet Pro 8600. You ran a fax test and the dial tone failed. Please continue troubleshooting below:
Cannot Send or Receive Faxes
If you are still running into fax problems after the troubleshooting has been done leave me with the following information:
1. What is the Exact model of HP 8600 you are using as there are a few in the series?
2. What is your current Operating system, Windows or Mac and which version?
3. How is the printer connected, USB or Wireless?
4. Do you get any error messages when sending or receiving faxes?
5. What kind of phone line do you have, digital, analogue or VoIP?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

OfficeJet Pro 8610 Unable to send or receive faxes. (tried all of the official steps)

Can't send or receive faxes. Everything else is working just fine.I just get the error "Unable to send or receive faxes" The all-in-one is plugged directly into the wall jack directly. It doesn't share a line with anything. No voicemail. No phone calls. No DSL. Nothing. This is a dedicated fax line for our small business. I used the search function and found a post which led me HereI've done every applicable troubleshooting solution 3 x now. Nothing works. Not resetting. Not unplugging. Not going through the setup wizard and completely re-setting up the machine. Nothing. It's software/drivers are also fully up to date. I appreciate any help that I can get as our business is essentially at a stand-still until we can send faxes again.

Hey , I understand that you are having some issues with sending and receiving faxes on our Officejet 8610. I can help you with that. As you have found our usual troubleshooting steps and performed them there are only a few other things we can try. Make sure the printer is plugged directly into a wall outlet and not a surge protector.On the printer click on the Fax icon.Click on the gear.Scroll down to and click on Fax Setup.Click on Advanced Setup.Turn Error Correction Off.Set Fax Speed to Medium.Turn the printer off and on again.Try faxing.If you are still unable to fax at this point then we can attempt a factory reset. I will send you a private message regarding how to do that shortly. If you are still unable to fax after that then the printer will need to be replaced. You can contact HP support by clicking on this link. On the next page scroll down and fill out the form. Once completed you will find info on how to contact HP. I hope this helps and I hope you have a great weekend!

Officejet Pro 8600 Plus will not send or receive fax

I have connected the fax machine to the phone outlet, the fax machine dials to another fax machine, the connection sounds like it is being made (the receiving fax machine sends out a noise signalling that it has received a phone call) and then the HP Officejet Pro 8600 Plus says that is is "Connecting" but no fax is sent. Nor can I receive a fax, even though the phone rings on the Officejet Pro 8600 Plus. The error code I get is Error 388 which is that a communication error occurred during fax transmission. However, this message occurs regardless of the fax number that I send to, and I had the recipient check that the receiving fax machine was working fine for transmittals from others.
Is it possible that the proble is that I cannot send or receive faxes through a digital phone line? That seems odd to me given that almost all phone lines in the modern era are digital. How do I send and receive faxes with the Officejet Pro 8600 Plus if the only phone lines available are digital? Also, 4 months ago, I used the same phone line for the same machine, and the fax function worked, but my phone provider assures me that the only phone lines that they have ever provided are digital.
Thank you.

Hello,
I am sorry to hear you are having issues with the fax functionality on your Officejet 8600 plus. I have found a document that has several troubleshooting steps you can try to narrow down the issue. I know some of these steps you have already done, but there might be a few that you haven't, like there is a HP test fax service you can use to test functionality.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en#N226
Good luck!
I work for HP, However, I am speaking for myself and not for HP

An error occurred while sending mail. The mail server responded: 5.7.1 [P4] Message blocked due to spam content in message

I have been using Thunderbird for a couple of years. On Friday 10 Apr my home email account stopped sending either new messages or replying to incoming emails. In addition I have Thunderbird get my work email and I can send and receive email just fine. I can also send email from my android phone and via the web.
The message that has started coming up is the following:
An error occurred while sending mail. The mail server responded: 5.7.1 [P4] Message blocked due to spam content in the message.. Please check the message and try again.
I have tried reinstalling Thunderbird but nothing changed, I tried changing the port from 25 to 587 to 465 but nothing changed. I do not understand what is going on as on Wednesday Apr 8 everything was working just fine.

I have just tried ringing RCN and they tell me that because I am not using an RCN email as such they can not help but he suggested that it was a filter in Thunderbird but I have not set any filters and can not see if there are any or how to change them. The only way sending my website url right now is to make it not look like a url. Where do I need to look to solve this as I first wrote last week everything was fine.

HP OFFICEJET PRO 8600 PLUS UNABLE TO SEND OR RECEIVE FAXES

I've had this Officejet 8600 about a year with no problems whatsoever. I scanned a document to computer earlier this week and when the scan finished, I received the message "unable to send or receive faxes." I've been all over the forum, tried everything on the "Cannot send and receive faxes" page. My connections are all good, I'm using a two-wire phone cord. Just out of the blue, it quit. Any suggestions would be very much appreciated. Thanks.

Hello aimtheflame,
Welcome to the HP Forums!
I understand you're receiving a message stating "Unable to send and receive faxes" using the Officejet 8600 Plus. I will do my best to assist you! Just to clarify, are you able to scan or copy a document successfully?
If so, then I need to find out what type of added features do you have on this fax phone line? Did you change anything recently on this line? I would suggest following this entire HP document on Cannot Send or Receive Faxes. Try running a fax test report to verify if anything fails.
Also, try turning off error correction mode on your printer:
1. Press the Right arrow, then press setup (Wrench)
2. Press Fax menu, press advanced fax setup
3. Press error correction mode to off
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

I get this error msg. "An error occurred while sending. The mail sever responded: From address is not valid [R0107001]. My email address is correct. Why?

Can't send email. Get error: "An error occurred while sending. The mail sever responded: From address is not valid [R0107001]. Please verify your email address is correct in your Mail Preference and try again."
My email ([email protected]) is correct.
After receiving the error message I try to resend. Get second error message. BUT AFTER ABOUT SIX TRYS THE MESSAGE IS SENT.
What shall I do???

problem solved. an update thunderbird message showed up, did update and now works. WOW!

Failed to send invitation emails to recipients. detailed error: an error occurred while sending mail.

I tried to send a distributed form out to myself to check the system and received this error message: failed to send invitation emails to recipients. detailed error: an error occurred while sending mail. Any idea what I may have done wrong? I am using Microsoft Outlook 2010 with Windows 8.1 OS.

I think century link did change some settings though.
Help menu (Alt+H) > troubleshooting information. Copy to clipboard and paste into a reply here. Then I can see what setting your using with century link and compare them to what century link provide.

When I send mail, I keep getting this message. An error occurred while sending mail. The mail server responded: "JunkMail rejected - 71-12-190-31.dhcp.leds.al

When I send mail, I keep getting this message.
An error occurred while sending mail. The mail server responded: "JunkMail rejected - 71-12-190-31.dhcp.leds.al.charter.com ([127.0.0.1])
[71.12.190.31]:52956 is in an RBL, see
http://www.spamhaus.org/query/bl?ip=71.12.190.31". Please check the message recipient [email protected] and try again.
How do I get rid of this problem?
WNS

Hi there,
If you have a closer look at message you are receiving it already states the problem. The domain 71-12-190-31.dhcp.leds.al.charter.com is blacklisted by spamhaus.org (is in an RBL).
Your TB is (my guess) setup to send the message directly to the recipient.
As a rule of thumb the majority of mail sent from a dynamic dns address (the kind of address you are getting from your ISP) is blacklisted as a precaution against spam abuse due to virus/trojan infected PC's.
Nothing you can change there. Stop sending the message directly and use your ISP's account instead.
/Frans

Help please:set up mac 10.4.11 with ext dsl modem to send and receive faxes

Hi and thanks in advance. I have a G4MDD dual processor, and have a dsl modem for internet connection. I want to set up to send and receive faxes. I can make and receive phone calls while connected to the internet. any ideas or help appreciated. Thanks again.
Message was edited by: R.Andom

I cannot send/receive faxes via my dsl, I have to use my regular phone line. (My DSL modem only has one phone jack port, and that is to connect it to the outside world. Pretty sure this is true of every DSL modem.)
When I need fax capability, I unplug the phone line to my telephone at the phone end, and plug that cable into the modem port in the back of the G4. (The modem is built-in.) After sending / receiving, I switch the cable back to the phone.
You set up fax capability in System Preferences / Print and Fax.

Laser jet pro CM1415 will not send or receive faxes

I just bought a MAC OSX 10.9.5 and downloaded upgrades for my laser jet pro CM1415fnw printer plus the firmware upgrade from HP website. The printer will scan and print but will not fax. we are set up for wireless and I have spent the last 2 days trying to figure this out. The message says that no phone line detected. ??? This printer worked perfectly with my old MAC computer but is bing very obnoxious now.
Thank you for any help you can give me. collette

Hi @dumtech ,
I see that you are unable to fax with the new Mac using 10.9. I can help you with this.
Did you mean you downloaded and installed the Full Feature Software drivers?
HP LaserJet Pro CM1415 Color Multifunction Printer series Full Feature Software and Drivers.
Are you trying to send a fax from the Mac or from the printer's control panel?
If you can't fax from the Mac, try the following:
Check to see if the fax driver is installed.
Click the Apple menu, and then click System Preferences.
Click Printers & Scanners.
If not, the + sign.
Select the printer from the list.
Beside USE: make sure it lists the printer's name only/fax.
Click on the add button.
Check the driver name that is installed for the printer. Make sure it shows just the printer's name also.
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Try faxing again.
If you can't Fax from the Printer, please try these steps:
Make sure you are using the 2 wire fax cable.
Run this test for the fax.
From the Home screen, touch the wrench button.
Touch the service button.
Touch the Fax service button.
Touch run fax test.
You should get 4 passes.
Turn the private receive off:
Go setup/fax setup menu/advanced setup/private receive/turn it off.
Turn off the error correction:
Go setup/service /fax service/error correction/turn it off.
Change the fax speed to medium:
Go to setup/fax setup /advanced setup/fax speed/change it to medium.
Clear the saved faxes:
Go to setup/service menu/fax service/clear saved faxes/OK to clear.
If you are still having issues, then please follow the steps in this document.
Cannot Send or Receive Faxes.
Can you fax from the printer?
Was the fax and printer driver both installed?
Were you able to fax from the Mac?
Please provide in detail the results if you are still having issues.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Officejet k 80xi will not send or receive faxes

My officejet k 80xi will not send or receive faxes. It connects to the other fax line but will not send the fax through. I am using 2 wire phone line and it is hooked up exactly as my officejet T 65 was. (and as the directions specify) Does anyone have any idea of what I need to do to make this fax work? I have tried setting it up as a single fax line as well as with a phone on it also. I cannot find any combination that will allow it to work.
Thanks

Hello Musky52,
Welcome to the HP Forums!
I understand you're receiving an error message stating fax failure using the Officejet 8600 Plus. I will do my best to assist you! Just to verify if the hardware is working on this printer, could you copy a document on your printer? Please let me know on this post if you receive an error message or you're able to copy a document successfully.
Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference. I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

Cannot send or receive fax

I am using an HP Photosmart C309a and am not able to send or receive a fax. The fax machine worked at one time, but isn't working now. I have double checked that I am receiving a dial tone on that line and the line seems to be working fine. I printed the cannot send or receive faxes info under trouble shooting but wasn't able to run fax test and therefore couldn't do any of the other steps either. Please help. Any suggestions?

Hey there @Carebear03!
I understand the Photosmart C309a is unable to send or receive a fax at this time. How come you were not able to run the fax test? did it give you and error message of any kind?
Here is a document from the HP website regarding Cannot Send or Receive Faxes. The document should cover all the possible issues causing the fax machine not to send or receive fax.
Let me know how it goes and thanks again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Azure Sql DB Export to Storage Container fails with "An error occurred while sending the request"

I've built a new VM from which I'm running PowerShell scripts to backup my databases. It had worked before on an old server for several months, and worked once on the new server, then I upgraded my Azure PowerShell cmdlets, and haven't been able to
get it to work again. The new version is 0.8.10.1.
Below is my source code, with sensitive stuff replaced with ?'s. When I display the $stctx and $dbctx, they seem to have reasonable values. I added the IP address of the server as an exception to the db firewall, and I've installed SQL Server
Mangement Studio and verified that I can connect to the database. I have a feeling there's something simple I've overlooked.
Here's are both error messages:
Start-AzureSqlDatabaseExport : An error occurred while sending the request.
At C:\Users\Public\PublicCmds\test.ps1:29 char:1
+ Start-AzureSqlDatabaseExport -SqlConnectionContext $dbctx -StorageContext $stctx ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Start-AzureSqlDatabaseExport], HttpRequestException
+ FullyQualifiedErrorId : Microsoft.WindowsAzure.Commands.SqlDatabase.Database.Cmdlet.StartAzureSqlDatabaseExport
Start-AzureSqlDatabaseExport : Error while copying content to a stream.
At C:\Users\Public\PublicCmds\test.ps1:29 char:1
+ Start-AzureSqlDatabaseExport -SqlConnectionContext $dbctx -StorageContext $stctx ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Start-AzureSqlDatabaseExport], HttpRequestException
+ FullyQualifiedErrorId : Microsoft.WindowsAzure.Commands.SqlDatabase.Database.Cmdlet.StartAzureSqlDatabaseExport
Here is the source code:
param($dbname)
if ($dbname -eq $null) {
write-host "Database code must be specified"
return
$password = "????"| ConvertTo-SecureString -asPlainText -Force
$servercredential = new-object System.Management.Automation.PSCredential("????", $password)
$dbsize = 1
$dbrestorewait = 10
$dbserver = "????"
$stacct = $dbname
$stkey = "????"
$stctx = New-AzureStorageContext -StorageAccountName $stacct -StorageAccountKey $stkey
$dbctx = New-AzureSqlDatabaseServerContext -ServerName $dbserver -Credential $servercredential
$dt = Get-Date
$timestamp = "_" + $dt.Year + "-" + ("{0:D2}" -f $dt.Month) + "-" + ("{0:D2}" -f $dt.Day) + "-" + ("{0:D2}" -f $dt.Hour) + ("{0:D2}" -f $dt.Minute)
$bkupname = $dbname + $timestamp + ".bacpac"
write-host "db context"
$dbctx
write-host "storage context"
$stctx
write-host "Backup $dbname to $bkupname"
Start-AzureSqlDatabaseExport -SqlConnectionContext $dbctx -StorageContext $stctx -StorageContainerName databasebackup -DatabaseName $dbname -BlobName $bkupname

Hi Brad,
Mentioned script, with appropriate values, works on my system.
I'm able to export an Azure SQL database to blob storage. Am using version 0.8.10.1 of cmdlets, so this the same version mentioned in this problem description.
Can you please try using Add-AzureAccount and check if that helps. This is indicated in a different third-party blog.
http://answers.flyppdevportal.com/categories/azure/azuretroubleshooting.aspx?ID=8aee89fe-430e-45fe-af54-7c8ed3ac60e1%29."http://answers.flyppdevportal.com/categories/azure/azuretroubleshooting.aspx?ID=8aee89fe-430e-45fe-af54-7c8ed3ac60e1
Does it work from a different machine with newly downloaded credentials.
Does it work for a newly created database (so minimal database size).
If above do not work, we may require additional details like RequestID, StorageAccountName, ServerName so an MS ticket may be more appropriate.
Girish Prajwal

Acrobat 9 Pro " An error occurred while sending mail"

Dear Gurus:
Free ice cream to the person with the answer that works.      I use Vista OS, 32 bit;    IE (Primary) and Mozilla;   Outlook E-mail (primary) and Windows Mail. The preceding has been the case for the last two years so "nothing has changed".    I used Adobe Acrobat 9 Pro for two years and designed a number of interactive forms and used the functionality as much as possible.   Overall a good experience with Pro 9
Case in point, I designed an interactive employment application that was regularly used, updated and re-released over a period of about two years without incident. It was set up to be completed online by employment applicants. Once completed, they would click to "e-mail the office" the completed application then close the document.    It was set up with the button to send a form, and more precisely to send the form as .FDF to the mailto: address#1; address #2.   Again it worked fine using either Mozilla or IE until last week.      As usual, I made some minor edits to the existing body fields and left the buttons alone sine there was no need to bother them.
I emailed the revised .PDF document to   "the web guy" who added it to the website- like all the times before.     I went online to "test it" as usual so I filled it out.   When I click the button to send form to office, the option comes up to select the email client.   I use Outlook so I selected "Desktop E-mail Application", click OK and then I immediately get the message "An error has occurred while sending mail".      In the past without fail, the Outlook would open after 1-3 seconds and attach the   .FDF file with the normal .FDF and data jargon. no problem...      Also, I am aware of extending features to Reader and the licensing issue, but I doubt that is an issue.....
So, before I posted here I tried a few things:
A- I tried opening the source .PDF application locally on my PC and filled it out. I clicked the button to "sent the file" to myself.    To be clear this was not posted on the website, but it did open Outlook, create the email, add the .FDF and sent it to me.       HHHMMMM so it works locally....
B- Next, I started fresh with a blank adobe document page and added two items: 1- a text field and a new email submit button I created to send the data via FDF.    I set it up, it worked fine when I tested it locally on the PC and created the .FDF file and the Outlook email and I sent it to myself.     Then I took this same little test file and added it to a different website I have access to, I re-published the site, ccessed the form and no dice......    I got the same message, " an error occurred while sending mail" when I clicked OK to use the Desktop Email Application.
C- I read other posts and Googled for about 6 hours yesterday and now I am missing clumps of hair.
So, it seems something "happened" that will not let the email be created from an existing form; or a NEW form that are available for use on a website; but BOTH work just fine if accessed on a local PC.
Please , and thank you..
Brian P.

Hi Bill,
Thank you for your follow up.       I'm not sure what you mean by, "did I do a comparison to the original".    If you're asking whether I'm sure the .PDF and the .FDF are the "same" documents, they are... however the problem is even if they were entirely different forms, my issue is once the submit form button is clicked, Outlook fails to initialize and attach the   .FDF file .
I mentioned how I tried to recreate the "error" by building a new form from scratch in order to eliminate all the possible variables of having a bug in the form that had been updated so many times before without incident.   Even with the new form having just one text field and one submit form button, it worked as needed when I used the .PDF file locally right from my PC by filling out the field and submitting the form's .FDF data to myself.      It opened the Outlookprogram, created the mail and attached the .FDF file.     I clicked "send" and away it goes from "me" to "me" and I was able to open the email, click the .FDF then browse to the .PDF source form so the files could extract into the   .PDF.    All normal and all Okay , like 100 times before using the WEB, but not now... .
Today, even that simple form with one field and one submit button encounters the same "An error has occurred while sending mail" message upon clicking on the web based submit button.     The option comes up to let me select the email server and when I click "OK" , the error notice comes up...    grrrrrrrrrrrrr
In short, when the form is used in a website environment, it doesn't want to create the outgoing email with the .FDF file attachment.      Normally, it worked like a peach.
?? I dunno
BP

Error 388 while sending or receiving fax, HP Officejet 6260

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