Error Adding user to Unity Connection 7.0.1

Hi,
I have cisco unity connection installed on standalone machine, when i try to add any user i receive error on the attached picture.
How can i solve this issue.
Thanks

The password credentials - either web or voicemail - conflict with the rules in the Authentication Rule(s) applied at the Subscriber Template and/or individual user level. If you have the "Check for trivial passwords" flag checked then your password cannot be generic strings like 123456 or passwords with repeating characters such as 112233 or even aabbccdd - they are considered easy to hack. Either assign new initial passwords or change the Authentication Rules and I suspect your issue will go away.
Hailey
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Similar Messages

How to delete users in unity connection

hello all,
I have a unity connection cluster on version 7.1.3 and a cucm cluster on version 7.1.3
when i try to delete a user in unity connection I get the following error
This user is integrated with a Cisco Unified Communications Manager end user. Some fields may be disabled.
I deleted the user in cucm, however the user is still in Unity connection and i can't delete it,
what's the best way to delete a user ?
thank you
Cris

When the CUCM End User is deleted, the corresponding CUC user should automatically be deleted as well. Sometimes this isn't the case and the CUC user still exists and cannot be deleted due to other database hooks.
First you will need to find the ObjectId for the user that you want to remove from Connection:
run cuc dbquery unitydirdb SELECT ObjectId from vw_User WHERE Alias = 'alias of the user you want to delete'
Now you will want to delete that user as such (this will fail if there are database hooks still on the orphaned user):
run cuc dbquery unitydirdb EXECUTE PROCEDURE csp_UserDelete (pObjectId = 'objectid from above')

Problem deleting user from Unity Connection 8.5.1 - BulkUserDelete

We are having issue deleting a user from Unity Connection 8.5.1
We tried the command line to remove the user, no go. We also installed the CUC Clean Inconsistency 1.2 and that to did not remove it.
We then tried BulkUserDelete tool and the initiial search in BulkUserDelete see's the problem user (alias) but on the next screen where you select the users, on that step the BulkUserDelete no longer see's the problem user.
Anyone know of other way to remove a problem user from CUC?

Thanks, Rob. I appreciate you taking the time to reply. I feel much more confident about the whole procedure now.
I've read many of your replies to others on this same issue so I'm pretty certain you know what you're talking about. One of the documents I read that made me doubt what TAC said is the document by Saurabh - I've read it through several times already and found it very helpful. Thanks for linking to it.
There's a scheduled back up of UC performed every night (all options are checked). Should I still do a COBRAS backup too or is that unnecessary?
Once the upgrade file installation is complete, do I need to do anything else? From what I've read, this is similar to running a Windows (or Mac) operating system update/patch - start the upgrade file, wait for it to run and once it's complete, reboot the system and continue as usual (assuming everything went OK). Is that right?
Thanks again!
Lisa

Error during upgrading Cisco Unity Connection to SU2

Help!
I'm facing an error while upgrading Cisco Unity Connection 8.5.1.10000-26 to SU2 (8.5.1.12900-7).
When it's trying to download the SU2 file (UCSInstall_UCOS_8.5.1.12900-7.sgn.iso ) to Unity Connection after 2GB I get this error:
Error encountered: Upgrade has detected that the ISO file name has been changed from the original name. This is not allowed. MD5 Hash Value: 32:32:db:47:99:48:c6:53:12:e2:78:76:94:90:a4:1d
I tried this from multlpe FTP servers and I downloaded the SU2 file multlpe times assuming the download was bad. I also rebooted the Unity Connection server here and there assuming it was something with the server.
I first tried SU1, but that gave the same error, so I attempted to go with SU2.
Any ideas for resolving this?
Thank you!
-rya

Hi Rya,
OK...well you've certainly done your due diligence here
Did you run an MD5 check after the download to compare the file values?
I had a long look for bugs related to this issue and came up empty so I can't see
a bug being the cause of the issues here. Is it possible for you to try "burning" the
upgrade .iso to a DVD and trying again?
I am also curious why you wouldn't move straight to 8.5(1)SU4
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

ERROR WHILE FORWARDING VOICE MESSAGE FROM NOTES VIEWMAIL TO ANOTHER VOICEMAIL USER IN UNITY CONNECTION

Hello All,
I am facing problem while replying/forwarding or sending a NEW Voice Message from ViewMail integrated with IBM LOTUS Notes 8.5 to the other Voice Mail User Configured in Cisco Unity Connection.The ViewMail Version is 8.0.2 for IBM LOTUS Notes.UC version is 8.x
I have attached the file that displays the error.
From the view mail inbox if i "Right Click" any email and the "Click ON Forward" I am able to forward the Voice Message from the ViewMail to the IBM LOTUS Domino user [ that is forwarding it to EMAIL Account ], but if I try to forward it to unity user is gives "Failure Delivery".
Now when I double click the individual voice mail message in ViewMail account and then click on "Forward/reply/NewMemo" icon available on the individual voice message window that I have opened ,I get an error as stated below
"The remote name could not be resolved error in Notes ViewMail 10.0.0.152e_vmws_gen_property_not_found "
where 10.0.0.152 is the IP-Address of my Unity Connection Server.
Also just for the information I am able to Login into Cisco PCA for alll the users and able to view the Inbox.
I am able to forward the VoiceMessages between Unity Connection users via CISCO PCA without facing any issue.
A Quick Help will be much appreciated .......... :-)
Hasan Jafri

Hello Craig,
After spending sometime on troubleshooting , just for testing purpose I created two new Unity Connection Voice Mail User and configured VMN [VoiceMail for Notes] account on the same lotus Notes.
Interestingly this time I was able to use Reply & Reply to All option to send the Voice Message via VMN. {WORKING JUST FINE,NO PROBLEM WHAT SO EVER ]
But still I am NOT able to use Forward option to send the Voice Messages via VMN.
REPLY WITH HISTORY & REPLY TO ALL WITH HISTORY options are also not working.
This is error that I am getting
"Error in QueryServe in CoreUCClasses 213 at line 336:Vmws:The remote server returned an error:(403) Forbidden
I HAVE CREATED VIDEO RECORDING FOR THIS ERROR & WORKING PART OF THE CONFIG TO GIVE YOU A BETTER IDEA OF THE PROBLEM.
Its 7 MB Recording. I hope you can easily Download.
Also important point is that i don't see any previous error that was accuring during my earlier testing.
Thanks & Regards,
Hasan Jafri

Error Adding User

I was adding the initial unified messaging user through the Web Interface per Initial Admin Tasks portion of the Unified Messaging Admin Guide and received this error message when I clicked on submit to create the user.....
500 Internal Server Error
java.lang.SecurityException: access denied (oracle.ias.repository.schemaimpl.CheckRepositoryPermission connectAs) at oracle.security.jazn.util.JAZNSecurityManager.verifyPermission(JAZNSecurityManager.java:123) at oracle.ias.repository.SchemaManager.connectAs(SchemaManager.java:622) at oracle.mail.admin.directory.RepositoryServices.getConnection(RepositoryServices.java:100) at oracle.mail.admin.directory.RepositoryServices.getDASCreateUserUrl(RepositoryServices.java:188) at oracle.mail.admin.ui.UMCreateEmailStatus.getUI(UMCreateEmailStatus.java:168) at oracle.mail.admin.ui.UMCreateUserTrial.getUI(UMCreateUserTrial.java:152) at oracle.mail.admin.ui.UMAdminFlowEngine.CreateUserTrial(UMAdminFlowEngine.java:208) at oracle.mail.admin.ui.UMAdminFlowEngine.pageFlowControl(UMAdminFlowEngine.java:197) at oracle.mail.admin.ui.UMAdminFlowEngine.getPage(UMAdminFlowEngine.java:118) at UMAdminUserManagementMain.jspService(_UMAdminUserManagementMain.java:111) [SRC:/UMAdminUserManagementMain.jsp:71] at com.orionserver[Oracle9iAS (9.0.2.0.0) Containers for J2EE].http.OrionHttpJspPage.service(OrionHttpJspPage.java:56) at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:302) at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:407) at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:330) at javax.servlet.http.HttpServlet.service(HttpServlet.java:336) at com.evermind[Oracle9iAS (9.0.2.0.0) Containers for J2EE].server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:684) at com.evermind[Oracle9iAS (9.0.2.0.0) Containers for J2EE].server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:269) at com.evermind[Oracle9iAS (9.0.2.0.0) Containers for J2EE].server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:735) at com.evermind[Oracle9iAS (9.0.2.0.0) Containers for J2EE].server.http.AJPRequestHandler.run(AJPRequestHandler.java:151) at com.evermind[Oracle9iAS (9.0.2.0.0) Containers for J2EE].util.ThreadPoolThread.run(ThreadPoolThread.java:64)
Any ideas would be appreciated.
Thanks,
Dennis

I am getting the same Error. Can anyone help???
Thanks,
Scott

Cisco Unity Connection 8.6 problem with greeting upload

Hello at all,
i have a realy strange Problem.
I want to upload a Greeting (*.wav-file) to a Call Handler, everything looks fine after uploading and i can also hear (Playback) the massage on the Computer and on my Phone. So i save the Config. After that i want to hear the massage after calling the Call Handler but i hear only "sorry, "CallHandlerName" is not Awailable".
If i make some checks everything looks ok, i have 2 User with sysadmin-role - both can Playback the massage via the Webpage.
But if i take the Phone and call the "Greetings Administrator" - there is no personal Greeting on this Call Handler - and thats my Problem.
If i Record a new massage with the Phone (in the Greeting Admin) it is working - after Uploading a new File (Codec is ok) i can Playback the new file but after Calling the CH, i hear the Massage which i have recordet with the Phone - not the Uploadet. But on the Webpage i hear the Uploadet file.....
Whats wrong????
And yes, i have set this 2 Users as Call Handler Owner.
What should i do??
Please can anyone help me in this case.....
kind regards
Markus
EDIT: I have also the Problem, that i can´t upload a File for a User - only the User self can Upload a Greeting, if do this with one of the 2 Admin-Accounts i hear also the System-Massage "sorry, -USERNAME- is not awailaible" and not the uploadet file - at the Webpage i hear the uploadet Massage - it seems to be the same Prob as with the CallHandler. Is it a JAVA-Problem mabye? I have Java JRE Version7 update7 installed and IE8 as Browser....
Certificate is installed, and the CUC is a trusted site......

Hi Markus,
It could be this bug;
CSCto92753 - Unable to upload wav files and save as greeting or send as message
Description
Symptom:
Unable to upload an existing wav file, or create a new recording using the PC microphone and save as greeting, voice name, or send as message. In the case of trying to send as a message, the user receives a "Failed to Send Message" error.
You might see Failed to Record Name if attempting to overwrite a Call Handler with a file.
You might also see Unable to save recording due to SSL certificate error.
Conditions:
Cisco Unity Connection versions 7.1(5)ES45, 8.0(3)ES27, 8.5(1)ES37
When using either the Cisco Unity Connection Administration (CUCA) or the Cisco Unity Connection Personal Communications Assistant (PCA) web applications to upload an existing wav file, or create a new recording using the PC microphone and save as a voice name, greeting, or send as a message.
In the client side Java Console logs, you see the following exception:
Exception in thread "Timeout guard" java.security.AccessControlException: access denied (java.net.SocketPermission 10.93.231.234:8443 connect,resolve)
Workaround:
In your client side JRE security profile file....commonly named:   java.policy...add the below entry. Will need to use the ipaddress of the Connection server (for a cluster, put an entry for each of publisher and subscriber).
permission java.net.SocketPermission "10.93.237.101:8443", "connect,resolve";
If get a permission error when trying to modify java.policy, then you may need to set the permissions of the file to not inhearent permissions from it's parent and not be read-only. (aka by default the entire JRE folder is read-only but you need to modify a file within it).
A good article on the Sun website with more detail on the workaround:   http://java.sun.com/developer/onlineTraining/Programming/JDCBook/appA.html
Details
First Found in:                          (4)
8.6,7.1(5)ES44,8.0(3)ES27
8.5(1)ES37
Status:
Terminated
Last Modified:
Aug 12,2012
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan

Unity Connection 8.6.2 report error and issues

Hello,
I found some other hits on this error and tried the workarounds (restarting tomcat, and report data harvester) but am still getting "Unable to find any report data based on parameter(s)" for a certain timeframe on multiple reports when I know activity occurred in that timeframe.
User Phone login report, Outcall Billing Detail Report, others.
CUC version is 8.6.2.20000-2
Problem is during this timeframe someone dialed into system and changed the transfer extensions to various LD numbers throughout an entire day and the reports aren't showing these outcalls. Call Manager CDR data show the calls being placed from Unity VM ports and the Unity Conversation Manager traces I grabbed for the timeframe show the calls to those numbers to. I'm just trying to match up with a report and figure out if there is some other log or trace file I can look to determine for sure the caller logged in to the voicemail box and changed the transfer extension on it. (guessed the voicemaill password). The failed log in report doesn't even show the failed login attempt in output from traces below. The transfer extension dest addr was different on the transfers on this same mailbox. Have locked down the system since but want to get better grip on this with the reports and traces.
I looked over the CUC 8.6.2 SU1 and SU2 release notes and not seeing any resolved bugs for these matters either.
Here are some samples lines from Conversation Manager traces:
00:32:46.399 HDR|02/04/2013 ,Significant
00:32:46.399 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=E68CA6DB3CAE4118BE9F9612BD3540A9
00:33:55.006 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:33:58.955 |9744,PhoneSystem-1-001,E68CA6DB3CAE4118BE9F9612BD3540A9,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:34:37.090 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=9DB394E443A3419FA0020BC9D1A92806
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDL,11,CCsCdlImsAccess::AuthenticateSubscriber: Cannot authenticate user: JOESMITH IMS Result Code: 1 on line 108 of file CdlIms/src/CsCdlImsAccess.cpp: Error: 0x80046505 Description: E_CDL_SP_EXEC_FAILURE
00:34:50.403 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,CDE,3,Authentication Failed for Subscriber 555123 (Src/CsCallSubscriber.cpp 2969)
00:34:50.404 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,-1,-1,An invalid password entered when trying to log into a user mailbox. Details - [].
00:36:29.331 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:36:33.484 |9832,PhoneSystem-1-001,9DB394E443A3419FA0020BC9D1A92806,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
00:44:53.444 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,Arbiter,-1,Incoming Call [callerID='' callerName='' calledID='555123' redirectingID='555123' lastRedirectingID='555123' reason=4=FwdNoAnswer lastReason=8=FwdUncond] port=PhoneSystem-1-001 portsInUse=1 ansPortsFree=23 callGuid=FEB6975B82284F37A161CD66ECBA61C6
00:45:20.019 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Enter CAvMiuCall::TransferEx destAddr='715551231234' type=2=Release maxRings=4 mediaSwitch='00a499fa-a193-45b0-a153-564a64019eb8'
00:45:24.121 |9743,PhoneSystem-1-001,FEB6975B82284F37A161CD66ECBA61C6,MiuGeneral,25,Exit CAvMiuCall::TransferEx=0x00000000=S_OK
Thanks

Hello ebergquist,
As advised we could try to run a report before an upgrade was performed to verify if it will pull the information, which in the event it does we would be matching the bug, therefore access the CUC CLI and type the following command: file get install *
You will be required to have an SFTP available for the file transfer and port 22 open on the sftp client.
Once you receive the files you would need to check system-history.log, below is an example.
=======================================
Product Name -    Cisco Unity Connection
Product Version - 8.5.1.12900-7
Kernel Image -    2.6.9-89.0.20.EL
=======================================
02/24/2013 13:35:02 | root: Boot 8.5.1.12900-7 Start
02/24/2013 16:03:45 | root: Install 8.5.1.12900-7 Success
Once you check the time stamp and date of the upgrade try to gather a report for a time range before the upgrade was performed, even though they might be overwritten, there still could be a possibility that it succeeds.
If this bug is not the issue then you might want to take into consideration:
1. Make sure that the service ReportDB is [STARTED] in the output of the command: utils service list.
2. If you have Digital Networking on your server make sure there is no stalled replication. Go to RTMT (Real Time Monitoring Tool)> Syslogs> Select on the dropdown your server> Doble click on Application logs> CiscoSyslog. You can then do a manual search or sort with the filter option:
Severity: Error
App ID: CuReplicator
Hit apply. Below is an example:
Date: Feb 19 08:01:15
Machine Name: LAB1111
Severity: Error
App ID: CuReplicator
Message: : 1151681: LAB1111.corpnet2.com: Feb 19 2013 08:01:11.662 UTC : UC_UCEVNT-3-EvtReplicatorStalledReceiveReplication %[ClusterID=][NodeID=LAB1111]: Detected stalled replication receiving from location LAB1111. Waiting for missing USN 2222. This situation may indicate network connectivity problems.
3.Make sure that replication is working properly in the cluster. You can check them via the following commands: showcuc cluster status    and   utils dbreplcation runtimestate
For the TransferEx that you state changed to ceros -> TransferEx=0x00000000=S_OK , this is just a hexadecimal value that is returned stating that the transfer that took place during the call was successful, in this case the actual transfer was to the following destination -> TransferEx destAddr='715551231234', and was during a call to ->calledID='555123' , this does not have to do with the actual change of a transfer number performed by a user.
Those traces won't be enough you will have to additionally set: ConvSub, level 3   and CDE, level 16 so that you may see output in the traces as the example posted in the previous thread.
Traces would be the path to follow in order to verify the user that changed the transfer rule, as this is as i understand the goal your pursuing.
However if it is of any help, another way to get on hold of the numbers that were updated on the Transfer Rule is to use the User Data Dump tool, this information reflects changes regardless of whether it was done via TUI (Telephone User Interface) or GUI (Graphic User Interface). For more information on the tool go to:
http://ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm
Traces are extensive to be reviewed if done manually, however you can do a text search with a tool as Notepad ++ to look for keywords as "NewTransferNumber =" or "CDE,16,Transfer allowed", once you find this you check the call GUIDwhich is the reference number of the call and that exists during the entire length of the call, whether it is while a person is leaving a voicemail or the user is accessing his/her's inbox. This would speed up your search.
So as explained in the first thread you would then do another text search returning all possible matches with that callGUID.
Now if you get to the very beginning of the call you would see something like:
Line 13712: 18:58:05.156 |24720,CCIE-1-001,0C9C97BDF5F444F0B535D231C32DDCB4,Arbiter,-1,Incoming Call [callerID='2199' callerName='' calledID='6789' redirectingID='' lastRedirectingID='' reason=1=DirectlastReason=1024=Unknown] port=CCIE-1-001 portsInUse=1 ansPortsFree=1callGuid=0C9C97BDF5F444F0B535D231C32DDCB4
In this example you see my test user callerID='2199' calling the Pilot number 6789 which is the voicemail button
calledID='6789, and the what type of call is it whether Forward or Direct, when logging to voicemail you are going to see Direct which is going to match the Direct Routing Rules and send the call to the attempt sign in conversation.
The other approach is a rule out method between the Audit traces and the User Data Dump tool.
So let's say you have a baseline document that states all of the Transfer numbers for all users.
If the User Data Dump reflects a different number and the Audit logs do not show any change, starting from the time the baseline was created and the point of time where the number was changed, then you could deduce the change was done via TUI (Telephone User Interface). Unfortunately you wouldn't be able to tell who did the change in this case.
Nevertheless, remember that a user may have for example an Alternate Extension so the change might not necessarily be done from the office phone: "Alternate extensions can make calling Cisco Unity Connection from an alternate device—such as a mobile phone, a home phone, or a phone at another work site—more convenient. When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection prompts the user to enter a PIN and sign in."
Best regards,
David Rojas
Cisco TAC Support Engineer, Unity
Email: [email protected]
Phone: 1-407- 241-2965 ext 6406
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Unity Connections - Miu Errors

Opening a TAC case but if anyone has anything...Basically, I just ran Bulk Edit and changed the Error Greeting "After Greeting Action" for just ONE Class of Service.
As soon as we did this, Unity Connections completely stopped working. The Ports Answer but then drop immediately. The Event Viewer is filling up with these errors:
Event Type: Error
Event Source: CiscoUnity_PHGreeting
Event Category: Error
Event ID: 437
Date: 4/13/2006
Time: 1:50:34 PM
User: N/A
Computer: LKQUNITY01
Description:
An unexpected error occured while trying to play greeting for a subscriber. One possible reason could be that the call was disconnected while waiting for the phrase. This can happen when the Unity system CPU is pegged. Technical details - (PersonalGreeting) greeting for call handler id (null) with alias . returned [0x80004005] on line 1164 of file .\PHGreeting.cpp.
Bulk Edit on regular Unity servers has never caused me any issues in the past.

Event Type: Error
Event Source: CiscoUnity_Wav
Event Category: Error
Event ID: 801
Date: 4/13/2006
Time: 1:50:34 PM
User: N/A
Computer: LKQUNITY01
Description:
Cisco Unity's multi-media component has enountered a serious error.
EXPLANATION:
A serious failure has occurred on port LKQCCM-1 during wav media processing. Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected. In some cases, further calls on this port will not be handled correctly.
TECHNICAL DETAILS:
Thread 0x000019AC had a Failure on Port LKQCCM-1 in AvWav
DESCRIPTION:
File: .\Wav.c(1999)
Method: WavPlayEx
Failure: call to WavOutOpen failed.

Unity Connection 7.1.3 user interface webpage access problem

   I'm running Cisco Unity Connection 7.1.3.10000-68 on a vmware 1.0.8 platform in lab and I'm trying to access the user interface
"http//:<UnityPublisher Address>/ciscopca" and I get the web error message:
HTTP Status 404 - /ciscopca
type: Status report
message: /ciscopca
description: The requested resource (/ciscopca) is not available.
   I've checked that all the sevices are activated and I can't figure out why the user interface isn't working. Am I missing something or does Unity Connection on a VMWare platform not support access to the user interface webpage?
Thanks,
Jim

David,
      I had it at 1024 and I bumped it up to 2048 and now it works.
Thank you very much!
Jim

Unity Connection Speech Connect guest user licensing

I have set up Speech Connect on Unity Connection 8.0(2b) and have a question about importing or manually adding non-inbox users to the Speech Connect directory. From the sparse documents on this feature for Unity Connection it appears that you need to license the server per user to allow this. I have been able to import users from AD and manually add them, but the Corporate Phone Number field is grayed out and blank. We currently don't have any guest licenses installed.
Does anyone know if by adding guest licenses the Corporate Phone Number field would be either filled in during an AD import or editable if adding a user manually?
Thanks,
Mark

For non-subscribers, you need to purchase the appropriate amount of licenses for guest directory user access. The SKU is:
Speech Connect Guest User for Cisco Unity Connection
(for names in the company directory that do not have a Cisco Unity Connection user license)
UNITYCN-SCGUEST
I believe the use of contacts ties into this as well. When you create system contacts in Cisco Unity Connection Administration and enable them to be listed in the directory, they can then be accessed by users from the Connection directory. This allows callers to transfer to the extension of the system contact. I would try that first to see if it allows you to add a contact and enable them for directory access.
Hailey

Automating user creation for Unity Connection when sync'd with LDAP

Hi
Is it possible to automatically create users that sync with unity connection?
I have a unity connection 7.0 server that is sync'd with LDAP and i use a ldap filter so that only users with a specific attribute are sync'd. I can see the users when i try to do an import but is there anyway that they can automatically be created

No
Check this check box so that Cisco Unity Connection gets basic information on Connection users from the LDAP directories that you specify on the LDAP Directory page. Data is synchronized only for the Connection users that you created by importing users from the LDAP directory. Connection does not automatically create new Connection users when new users are added to the LDAP directory.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/gui_reference/guide/7xcucgrg100.html#wp1069724
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Error while Adding user to 'SunAccessManager' Resource

Hi,
I configured SAM Resource adapter in SIM 6.0. When I create a user and assign SAM Resource getting the following Error,
com.waveset.util.WavesetException: An error occurred adding user 'uid=SIMUser2,ou=People,o=Employee,dc=nl,dc=dap,dc=com' to resource 'SunAccessManager'. com.waveset.util.WavesetException: An error occurred creating user. java.lang.IllegalArgumentException: Invalid parameters
Pls help me to resolve this issue
Thanks,
Deva

Hi Satish,
The problem is that you added the table and the objetc that you used to add the table is not freed properly. You need to free the object and then the reference count to that table will be 0 - which will enable you to add the fields
e.g
Dim pUTables As SAPbobsCOM.UserTablesMD
'Do your stuff
Set pUTables = Nothing
Dim pUFields As SAPbobsCOM.UserFieldsMD
'Do your stuff
Set pUFields = Nothing

Weird error message in Unity Connection - Email Notifications

I went to a user, notifications, email, and put in the email address and enabled it. I click save and get this message "The specified SMTP address cannot be in the VMS domain." I searched and didn't see anything here on the forums about it and googled it and didn't find anything either. Thanks in advance.

Hi Chad,
Is the domain name of the email address you are specifying the same as the domain name that the server is using? For this to work, the email address should be in a different domain than the one that the Unity Connection server is in.
Hope this helps.
Regards,
Michael.

A network error when i tested the connection of a proxy user

Good evening
I 'd created a 3 appliances Filer system . Filer 1.1.0.653
The Filr Apl is in DMZ and every ports are open between it and the 2 Windows boxes (AD and File Sharing)
Every thing seems well. I could inport AD users, create filr users, and work ...
But when i want to create a NetFolder server, impossible to pass the connection test
Name : Cn=Administrateur, cn=Users,dc=arcdom,dc=arcane-inf,dc=com (Administrateur because i'm French :=)
or
Name : Administrateur
or
Name = arcdom\Administrateur
Click on test connection => an network error occurs
I'd try with a "Filr" ADuser with same ACL as Administrateur, same ...
The Novell-FAMT is running. (I tried to restart it without succes)
Help .......
LP Irovetz

Originally Posted by LPIROVETZ
Good evening
I 'd created a 3 appliances Filer system . Filer 1.1.0.653
The Filr Apl is in DMZ and every ports are open between it and the 2 Windows boxes (AD and File Sharing)
Every thing seems well. I could inport AD users, create filr users, and work ...
But when i want to create a NetFolder server, impossible to pass the connection test
Name : Cn=Administrateur, cn=Users,dc=arcdom,dc=arcane-inf,dc=com (Administrateur because i'm French :=)
or
Name : Administrateur
or
Name = arcdom\Administrateur
Click on test connection => an network error occurs
I'd try with a "Filr" ADuser with same ACL as Administrateur, same ...
The Novell-FAMT is running. (I tried to restart it without succes)
Help .......
LP Irovetz
From the docu:
Click the Authentication tab, then specify the following information:
Proxy name and password: Specify the fully qualified, comma-delimited name and password for the proxy user used to access the OES, NetWare or Windows, server. (You can use the Browse icon next to the Proxy field to browse the LDAP directory for the proxy user that you want to use.)
IMPORTANT:Before you specify a proxy name and password for the Net Folder server, ensure that you review the information in Section 8.1.2, Planning the Net Folder Server Proxy User.
Test connection: Click this button to ensure that the path is accurate and that the credentials are valid, then click OK after the test succeeds.
Sometimes proxy users with the incorrect context pass this test. Ensure that the context for your proxy user is correct, as described in Expected Name Format for File Servers.
Authentication type: Select the authentication service for the file server that you are connecting to. This option corresponds with the Server type setting that you selected on the Configuration tab. If you selected OES or NetWare as the server type, only Novell NMAS is available as the authentication type. If you selected Windows as the server type, you can select either Kerberos, NTLM, or Auto detect as the authentication type. (Auto detect means that it tries authenticating with Kerberos first, and if that fails, authenticates with NTLM.)
NOTE:If Kerberos is selected as the authentication type, ensure that the DNS name server is able to resolve DNS queries for the Active Directory domains.
If the Kerberos port (port 88) is disabled on the Windows server, select NTLM as the authentication type.
So you should use comma delimited name for the username... Did you also try browsing for the user using the icon there?
Does is log any specific error message in /opt/novell/filr/apache-tomcat/logs/appserver.log file when you try to test the connection?
Thomas

Error Adding user to Unity Connection 7.0.1

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