Error connecting through a Relay Server

Question

Hello, I have a native iOS application and I'm trying to connect this application to the SUP Server through a Relay Server.
Everything works fine when I connection the application without the Relay Server.
The application registers in the server, but a Synchronization error occurs after.
This is the error:
2014-06-06 10:25:24.629 OTMobile[236:907] [INFO] [CallBackHandler.m:289] ================================================
2014-06-06 10:25:24.631 OTMobile[236:907] [INFO] [CallBackHandler.m:290] SYNCHRONIZATION FAILED
2014-06-06 10:25:24.632 OTMobile[236:907] [INFO] [CallBackHandler.m:291] =================================================
The connection parameters:
SUPConnectionProperties *supConnectionProperties = [SUPApplication connectionProperties];
[supConnectionProperties setServerName:kHostName];
[supConnectionProperties setPortNumber:80];
[supConnectionProperties setNetworkProtocol:@"http"];
[supConnectionProperties setFarmId:@"srv.msg"];
[supConnectionProperties setUrlSuffix:@"/ias_relay_server/client/rs_client.dll"];
SUPLoginCredentials *supLoginCredentials = [SUPLoginCredentials getInstance];
[supLoginCredentials setUsername:[self username]];
[supLoginCredentials setPassword:[self password]];
[supConnectionProperties setLoginCredentials:supLoginCredentials];
SUPConnectionProfile *supSynchronizationProfile = [OTMobileOTMobileDB getSynchronizationProfile];
[supSynchronizationProfile setServerName:kHostName];
[supSynchronizationProfile setNetworkProtocol:@"http"];
[supSynchronizationProfile setPortNumber:80];
[supSynchronizationProfile setUser:[self username]];
[supSynchronizationProfile setPassword:[self password]];
[supSynchronizationProfile setAsyncReplay:NO];
[supSynchronizationProfile setNetworkStreamParams:@"/ias_relay_server/client/rs_client.dll/srv.rep"];
I attached some screenshots to help the understanding of the problem.
This one shows the outbound enablers running.
This one shows the properties of one of the Messaging Outbound Enablers.
This one shows the properties of one of the Replication Outbound Enablers.
Thanks!

Answer 1

Hi Alan,
Since you are getting error while synchronization that means sup registration is successful correct? Are you able to see  registered user in SCC?
Did you also check sup server logs? (C:\sybase\unwired server\server\log)
I believe you will some relevant hints from here?
Meanwhile,  can you look at below link:
http://scn.sap.com/community/developer-center/mobility-platform/blog/2014/01/27/how-to-connect-ios-device-to-relay-server
Rgrds,
JK