Error HOME0002 on RME 4.3.0 LMS 3.2

When I try to access to RME on CWLMS 3.2 I get this message:
HOME0002: Could not get database connection. Make sure that RME DB server is running. Check RMEHome.log for more details.
When I go to Server->Admin->Processes I see RMEdbEngine process not running.  At trying to start it, a message appears indicating to restart CiscoWorks daemon (crmdmgtd) , I did it a lot of times with no success.
Actually I did not know what could be the issue,  that's why I request for your help.
I attached pdshow and RMEHome.log files
Thanks in advice.

It seems this has been going on for quite some time since you have DB message connection errors going back to September 2010 in the log.  Follow these steps:
1. Stop Daemon Manager from command line:
net stop crmdmgtd
2. Go to NMSROOT\CSCOpx\objects\db\conf\. Issue the command:
perl configureDb.pl action=validate dsn=rmeng
  NMSROOT stands for your LMS install path (ie. C:\Program Files\CSCOpx).  Check to see if you get errors from this command.  If so, it means you have a corrupted RME database and you will need to re-initialize it or perform a restore from a backup prior to this corruption.  Since it seems to go way back, you will most likely have to re-initialize RME.  To do that, issue these commands while the daemons are stopped:
1. Go to NMSROOT\bin and type:
perl dbRestoreOrig.pl dsn=rmeng dmprefix=RME npwd=cisco
  This sets "cisco" as the database password, if you wish change it to your liking.
2. Restart daemons:
net start crdmgtd
  This will delete ALL RME historical data from the database.
Also take a look at this DOC and pay special attention to steps 1 through 3.  Make sure you always comply on these in your future LMS server handling to avoid database corruption issues.
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:Calibri;
mso-fareast-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
"If this post answers your question, please click the "Correct Answer" button"

Similar Messages

  • CiscoWorks: How to upgrade RME 4.3.0 &LMS 3.2?

    Hi,
    Please tell me the procedure to upgrade from RME 4.3.0 to latest software, I think its RME 4.3.1. Where I can find this software?
    Also tell me the procedure to upgrade from LMS 3.2 to LMS 3.2.1 or other latest software. Where I can find this software?
    Please advice if I upgrade to LMS 3.2.1 then it will get automatically upgrade to LMS 4.3.1 or I have manually upgrade the RME 4.3.0.
    Currently we have purchased license for 10,000 devices RME 4.3.0 & LMS 3.2.
    THANKS

    You should be able to find LMS 3.2.1 (for Windows) here:
    http://www.cisco.com/cisco/software/release.html?mdfid=282635181&flowid=16561&softwareid=280775102&os=Windows&release=3.2.1&relind=AVAILABLE&rellifecycle=&reltype=latest
    If that link doesn't work for you, try navigating the tree as a logged in user down from the support home page (http://www.cisco.com/cisco/web/support/index.html) "Download Software" task via selecting it and then:
    Products
    Network Management and Automation
    Routing and Switching Management
    Network Management Solutions
    CiscoWorks LAN Management Solution 3.2 and earlier
    CiscoWorks Lan Management Solution 3.2
    CiscoWorks LMS Software
    Windows-3.2.1
    You can then download and transfer the dowloaded file onto your CiscoWorks host for local installation.

  • Error while trying to open RME home in Ciscoworks LMS 3.2

    Dear friends,
    I get the following error while trying to open RME home.
    "Error occurred while fetching Out-of-Sync count"
    Here's the exact error message:
    HOME0004: Error occurred while fetching Out-of-Sync count. Check RMEHome.log for more details.
    Pls advise.
    Thanks a lot
    Gautam

    Dear Jason,
    Now, i dont get this error and the home page opens but i get the following message in red text for some portions of RME:
    You are not authorized to view the detailsI also tried creating another user with full privileges and used his login but still i see the same results.I had installed LMS the first time in non-ACS mode and the second time i re-installed on top of the previous installation again because i got some Apache errors. I dont think that the reinstall prompted me for the ACS mode but from what i see, it is local and not ACS.Do you think that i should try to reinstall again Ciscoworks? Is reinstall better or uninstall and a subsequent fresh install?

  • Error Contract Connection RME 4.3 CiscoWorks

    Kind regards to all:
    I have a problem in my RME CiscoWorks.
    I need generate reports with the Contract Connection of RME 4.3 "Contract Connection Reports", but, I get the following error message:
    CCX0005:You do not have Cisco Services contracts registered to your Cisco.com user ID. Register your contracts with the Cisco Service Contract Center and try again. For more information, refer to Contract Connection FAQ in the Appendix of User Guide for Resource Manager Essentials .
    however, I have in my account (cisco.com/Cisco Service Contract Center) several contracts registered. This same account is used on RME.
    what can be the problem?

    Essentially you should upgrade you LMS to version 3.2.1 where this issue should be fixed, as LMS older versions has some bugs due to which it happened.
    Like for LMS 4.3 it was :
    CSCte71764    PSIRT/EoX reports not working due to CCO issues
    What do you see in this link:
    http://www.cisco.com/cgi-bin/front.x/conconx/conx_userinfo.pl
    -Thanks

  • Error message appears when lesson loads from LMS

    After I successfully loaded my first lesson into Syntrio LMS
    and launching the lesson for the first time, there are multiple
    error messages that appear in a new IE window. At first, the
    browser wouldn't load the lesson unless the pop-up blocker was
    turned off, but after I turned the pop-up blocker off a new window
    would open displaying different errors. It happened at the very
    beginning of the lesson after clicking on the "start" button on the
    first slide. Then it happened randomly when clicking on other
    buttons throughout the lesson, and after every quiz question. I
    have copied the errror message that is being displayed.
    error=0
    error_text=Successful
    aicc_data=[core]
    STUDENT_NAME=Jarred Grant
    STUDENT_ID=400
    Lesson_Location=
    credit=N
    version=3.0
    score=0
    time=00:00:00
    This would display while taking the quiz at the end of the
    lesson:
    error=0
    error_text=Successful
    version=2.1
    Our tech support at Syntrio said it's an error with the
    Captivate settings, but after going through and checking the
    reporting options, it seems to be set correctly. If anybody has
    encountered this error before, please provide any insight as to
    what I am missing here. It is my first time building an eLearning
    project so any and all help is greatly appreciated.

    jarredg,
    The reason you are seeing those new browser windows, is
    because your
    Captivate content is not hosted in the same domain as your
    LMS. There are
    security restrictions in the Flash Player that prevent
    HTTP-POST from
    occuring from a Flash file to [in this case] an LMS that
    resides on a
    different domain. The issue (and potential solutions) are
    described here:
    http://www.adobe.com/devnet/captivate/articles/output_aicc_04.html#cdc
    Regards,
    Andrew

  • Error in communicating with IPMProcess or IpmDbEngine, LMS 3.2

    Hello,
    I have been searching for an answer to this error in this forum but did not find useful answer for the question i have.
    Running LMS 3.2. At the process lists IPMProcess and IPMOGSServer, it says "Administrator has shut down this process". Starting the processes manually did not help neither. To restart Daemon manager did not help. I have attached the ipmserver.log file hoping someone can help me.The ipmprocess.log file is empty.
    Thanks in advance.

    Thanks for the reply. I will look for it. Before I can do that I think there is another issue in server information in LMS when running self-test.
    Please see the information under. Is this a database or server crash issue? Thanks again.
    Server Info
    generated Tue Jul 13 10:11:04 2010
    Table of Contents
    FAIL    backup.pl
    FAIL    database.pl
    FAIL    mem.exe
    FAIL    network.pl
    FAIL    odbc.pl
    FAIL    platform.pl
    FAIL    snmp.pl

  • Error in communicating with DCR Server. in LMS 3.1

    I am receiving this error when I try to ad device: Error in communicating with DCR Server.
    DCR Server may be down. Please start the DCR Server and then refresh the page.
    The DCRserver is running. ( I did restart it)
    I am using Windows version of LMS 3.1
    CiscoWorks Common Services 3.2.0 Licensed Not applicable
    Campus Manager 5.1.4 Purchased 300
    CiscoView 6.1.8 Licensed Not applicable
    CiscoWorks Assistant 1.1.0 Licensed Not applicable
    Device Fault Manager 3.1.3 Purchased 300
    Internetwork Performance Monitor 4.1.0 Purchased 300
    Integration Utility 1.8.0 Licensed Not applicable
    LMS Portal 1.1.0 Licensed Not applicable
    Resource Manager Essentials 4.2.0 Purchased 300
    Health and Utilization Monitor 1.1.0 Evaluation(Expired) 100

    Hi,
    This issue most likely is related to a communication problem with the database or a corruption as we can see from the logs :
    2010/11/21 19:44:41 main ani ERROR POStore: Failed resolving object because: java.lang.NullPointerException
    2010/11/21 19:44:41 main ani ERROR AniMain: java.lang.NullPointerException
    ANI Server failed to load from the database.
    Please stop and restart the system. You may need to re-initialize the database.
    If this does not work, please contact technical support.
    The next step is to re-initialize the Campus Manager database. This procedure will delete all the records and maps that you have in Campus Manager, you would need to run a new Campus Data Collection and User Tracking Acquisition to have clean and fresh database information.
    If that ok with you, you can try the below steps to re-initialize the Campus database. By doing this, it will not effect any other database of LMS will clean Campus Manager database.
    +) Stop the daemon manager:
    net stop crmdmgtd
    +) cd CSCOpx\bin\
    +) Type the following command (case sensitive):
    perl dbRestoreOrig.pl dsn=ani dmprefix=ANI
    +) Start the daemon manager:
    net start crmdmgtd
    Now, wait another 15 minutes and wait for dmgtd.lock file to release from location CSCOpx\objects\dmgtd\ready.
    Now check the status of ANIServer with command :- pdshow ANIServer ( case sensitive)
    it should have the status Busy with Flag set.
    Thanks,
    Gaganjeet

  • RME config archive problem - lms 3.2

    just wondering if anyone else has seen this.
    about a month or so ago, I grabbed about 6 or 7 patches for our ciscoworks machine, across cm, rme, and cs. (yeah, we were a little behind)
    after applying these patches, it seems, all of the 2960s and 4948s are failing the config archive with the following:
    cm00139: could not archive config:cause: action: verify that device is managed and credentials are correct. Increase timeout
    value if required.
    so I've triple checked the credential set applied to these devices, adjusted timeout and retry values, and have gotten nowhere.
    Deleting these devices doesn't seem to help, they are rediscovered just fine, but the config archive continues to fail.
    Other than maybe trying to reinstall the rme patches (or uninstall) that were recently applied, I'm out of ideas. This is LMS 3.2.1 with
    cm 5.2.2
    cs 3.3.1
    rme 4.3.2
    running on windows server 08.
    So if anyone may have seen this and/or has any advice, I'd appreciate it. Thanks - chris

    ok, so it's been a year and a half since last post. So in addition to the above mentioned archive failures with the 4948s, the 4948s were also showing up in config out of sync summary. The only difference that were showing between running and startup was the ntp clock period.
    I did see that the clock period statement was in the exclude list for routers and a bunch of other things, but not for the 4948s. I added this as an exclusion yesterday. Today when I checked, all 4948s are archiving now, and are off the out of sync report. Never would have crossed my mind to check there, but that exclusion seems to have done the trick. Maybe someone else can use this if they're seeing the same thing. - chris

  • Inventory Collection problem for RME 4.3.1 LMS 3.2

    I recently upgraded from LMS 3.1 to LMS 3.2 and RME v 4.3.1. I have problems with the inventory collection. It will start scanning, but stops after approximately 10 devices. The rest of them will have a pending state. If I stop the collection job and start it again none (0) devices will be scanned. If I restart the ICServer it will result in the first option. That is, it will scan only 10 devices and then stop. I have extended the SNMP timeout to 30 secs and zero retries. Any suggestion would be appreciated

    I have read through the dump and cant find anything in particular. Another discovery I've made is that the SNMP walk of an unsuccessful device takes 10 times longer than a successful device. An inventory job on a unsuccessful device only goes into pending and the job never starts.

  • Error when launching a SCORM course in LMS

    I've been publishing SCORM courses from Captivate to my LMS (Training Partner) for several years without any problems.  I recently upgraded to CP 6 (6.0.1.240) and now when I launch the module from my LMS I get a message that says:
    Does anyone have an idea as to what might cause this?
    Thanks for your help!!

    I have Training Partner (Geometrix) LMS installed - been using this one for over four years.
    My workflow is:
    1. Publish Captivate module to a folder with SCORM reporting enabled
    2. Copy the published folder to the LMS content web server
    3. Create course in LMS configured for SCORM reporting
    4. Link for course module points to the .htm file in the course folder
    I've used this approach without any issues up until I installed CP6.  Now I get the error message on modules published with SCORM reporting enabled.  The message does not appear when LMS reporting is not selected.
    Ron

  • RME Database Connection Error

    Hi All,
    Had the CiscoWorks server crash over the weekend, someone kicked the power cable out of the server. And am now seeing a problem with the RME Database.
    When ever I try and connect to any pages that displays data from the database i get the following error:
    HOME0002: Could not get database connection. Make sure that RME DB server is running. Check RMEHome.log for more details.
    I have also noticed that I am no longer able to view device details through "devcie centre". I can see the "groups" the devices would belong to but not the devices under, when I expand "All Devices" there is nothing. Hopwever when I look at the discovery log I can see all my devices being discovered.
    Any help would be greatly apprectaed.
    Its LMS 3.0.1 on Win 2K3
    Thanks
    Jason

    Everything points to a problem with the ACS integration, and not the database. Assuming you're using HTTP for the ACS protocol, it would be really helpful to see a sniffer trace of TCP traffic between LMS and ACS when you get this error.
    If you are using HTTPS, then you should open a TAC service request to get the steps to enable ACS integration debugging.

  • Error polling inventory on LMS 3.2

    I've recently rebuilt an LMS 3.2 installation and applied SP 1 (after having a number of issues attempting to patch the existing installation).  The DCR has been slaved to another LMS 3.2 install without SP1 and it has successfully acquired all our network devices.  However, whenever I attempt to run an inventory poll on any device I get this error:  "RICS0001:Internal Error,unable to process the collected data from the device."
    Setting the three ICServer logs to DEBUG results in an error appearing in IC_Server.log stating:  "Device does not exist in RME, Please check if device is already deleted". 
    RME is configured to manage all devices, and it definitely exists as I am able to run the same poll on the DCR master without error.
    I have literally just installed LMS 3.2, patched to SP1, updated all device packages in RME and the MDF in CS and slaved the DCR to another LMS installation etc.  Any ideas?
    I've attached the IC_Server.log file if that helps.
    Thanks!

    I tried your suggestion on the DCR master and it worked.  Unfortunately it's not an option for me to delete and readd every device from the master, because we would lose our configuration change history etc. (right?).

  • HTTP Status 500 - Internal Server Error

    When I go to Device Update, ant try to have a look at RME packages, I got this error, only for
    RME.
    CW LMS 2.6 over W2003.

    C:\Documents and Settings\Administrador>set NMSROOT=%CWMIBDIR%\..\..\..
    C:\Documents and Settings\Administrador>%NMSROOT%\lib\jre\bin\java -classpath %N
    MSROOT%\lib\jre\lib;%NMSROOT%\lib\classpath;%NMSROOT%\objects\log4j\1.1.3\log4j.
    jar;%NMSROOT%\MDC\tomcat\shared\lib\MICE.jar;%NMSROOT%\MDC\tomcat\shared\lib\NAT
    IVE.jar;%NMSROOT%\MDC\tomcat\shared\lib\jdom.jar;%NMSROOT%\www\classpath;%NMSROO
    T%\lib\classpath\servlet.jar;%NMSROOT%\MDC\tomcat\webapps\cwhp\WEB-INF\classes c
    om.cisco.nm.xms.psu.packagemgmt.map.CreateMaps %NMSROOT%\www\classpath\com\cisco
    \nm\xms\psu\pkgs\rme
    log4j:ERROR No appenders could be found for category (com.cisco.nm.xms.psu.util.
    PackageUtils).
    log4j:ERROR Please initialize the log4j system properly.
    C:\Documents and Settings\Administrador>
    C:\Documents and Settings\Administrador>%NMSROOT%\lib\jre\bin\java -classpath %N
    MSROOT%\lib\jre\lib;%NMSROOT%\lib\classpath;%NMSROOT%\objects\log4j\1.1.3\log4j.
    jar;%NMSROOT%\MDC\tomcat\shared\lib\MICE.jar;%NMSROOT%\MDC\tomcat\shared\lib\NAT
    IVE.jar;%NMSROOT%\MDC\tomcat\shared\lib\jdom.jar;%NMSROOT%\www\classpath;%NMSROO
    T%\lib\classpath\servlet.jar;%NMSROOT%\MDC\tomcat\webapps\cwhp\WEB-INF\classes c
    om.cisco.nm.xms.psu.packagemgmt.map.CreateMaps %NMSROOT%\www\classpath\com\cisco
    \nm\xms\psu\pkgs\cvw
    log4j:ERROR No appenders could be found for category (com.cisco.nm.xms.psu.util.
    PackageUtils).
    log4j:ERROR Please initialize the log4j system properly.

  • LMS 3.2 CiscoWorks Daemon Manager does not want to startup in Windows Server 2008 64bit?

    I need help concerning the CiscoWorks Daemon Manager that does not want to startup.
    I keep on getting the Error 1053. I installed the CiscoWorks LMS 3.2 Evaluation.
    I just need the CiscoWorks Daemon Manager started up. I know a solution was posted but the link is invalid.
    This was the thread which I found:
    http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Network%20Infrastructure&topic=Network%20Management&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cd47f8d/0#selected_message
    Could somebody please assist me in this issue.
    Thank You
    Irvin

    Try the below:
    1. Select Control Panel -> System and Maintenance -> System.
    2. On the left pane, choose Advanced system settings.
    3. Under Performance section, choose Settings.
    4. Click the Advanced tab.
    5. Under Virtual memory section, click Change.
    6. Clear the "Automatically manage paging file size for all drives" checkbox.
    7. Then Click Custom and specify at least 2048 MB for the min, and at least 4095 MB for the max.
    8. Confirm the services are setup correctly.  In Windows, go to Start and click on 'Run...'.  Type in services.msc and make sure you have the
    following services set like this, change accordingly if not:
    CiscoWorks ANI database engine: Manual
    CiscoWorks Daemon Manager: Automatic
    CiscoWorks RME NG database engine: Manual
    CiscoWorks Tomcat Servlet Engine: Manual
    CiscoWorks Web Server: Manual
    CWCS Cmf database engine: Manual
    CWCS rsh/rcp service: Automatic
    CWCS syslog service: Automatic
    CWCS tftp service: Automatic
    DFM dfmEpm database engine: Manual
    DFM dfmFh database engine: Manual
    DFM dfmInv database engine: Manual
    10. Reboot after and see if this brings daemons up.

  • LMS3.2, RME4.3.1, software Repository Synchronization error

    Hello,
    I've problem with synchronization of Software in RME 4.3.1 (LMS 3.2).
    When I click on "finish", creating a synchronizaton job, I'v got a tomcat error (see attachement #3).
    I can begin with the GUI, choose source "from Device", select the device, select image from flash, schedule the job "now", see the work order, and then on finish...tomcat error...
    Moreover, when I watch settings in "CS/DataCollection Settings/Image Transfer Protocol Order", I have TFTP; NULL, but got the same tomcat error when I want to modify this settings (see attachment #2 and #1)
    The TFTP service is running, what can I to verify ?
    Please help
    thanks a lot
    jerome

    Hi,
    Here the posts after a restart of daemon Manager.
    When I go to RME > Admin > Software Mgmt > View/Edit Preferences, I've got a tomcat error (see attachment named RME_edit_settings_error.jpg).
    And the diffrents log (NMSROOT/MDC/tomcat/logs/stdout.log et NMSROOT/MDC/tomcat/logs/stderr.log) and the file regdaemon.xml.
    Thanks in advance
    Jerome

Maybe you are looking for

  • Iphone failed restore, HELP!

    Deep breath!.....Few weeks ago i noticed a few problems starting with my iphone 3gs. First thing was that music that previously played fine stopped playing (but was still playing in Itunes) then video's taken on the iphone itself wouldn't play desite

  • Using Search Help with ALV and Dynamic context node

    The topic subject already describes my situation. I have to create, populate and remove context nodes at runtime, and bind them to an ALV, to let user display the data or modify the data. The nodes I create are always typed with a table name, but the

  • Different style of page numbering in the same document

    I've searched but can't find a mention of this problem. My document has three introductory pages which I want to number as i, ii, iii, and then start the actual story as 1, 2, 3 but every time I try to do this it changes it for the whole document eve

  • MBP wakes from sleep, TM backup fails

    Since updating to 10.5.6, whenever I open my MBP, it immediately begins to try to do a Time Machine update to my Time Capsule. This quickly fails. If I look in System Preferences>Time Capsule, in addition to showing that the backup failed, it shows t

  • Currency Conversion type not in Query

    Hi, I have created a Currency Conversion Type using transaction RSCUR. In the query i want to convert a particular column to target currency by using this curr conversion type. But in the column properties under the conversions tab, the conversion ty