Error in Email Link

I'm creating a new PDF fillable form from a Word document.  There are references to two email addresses in the letter. When I create the pdf from Word, one of the email addresses is coming out correctly (mailto:[email protected]), but the other address is picking up part of a phone number from the beginning of the sentence.  We are using Word 2010 on a Windows XP machine and are on Acrobat Pro 11.
Thanks for the help!!
Ken K. - 2191

Hello,
Activate the relevant services in t code SICF
check the below Note for technical process
2145019 - Error - Service Cannot be reached
1697673 - GRC 10.0 - Service cannot be reached
Also check the below thread for similar issue
SICF service - error code 404
Regards
Baithi

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