Error in saving the Service Contracts, Orders and Confirmation

When we try creating the following document types in CRM4.0 and try saving we are getting the error as below.
'An error occurred in system during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
No controlling type could be determined (Notification E IAOM 012)
We had cusotmised as per the earlier queries on similar subject
maintained following in customizing :
SPRO\CRM\master data\organizational management\cross-system assignment of Organizational units\
- assign billing units to sales organizations
- assign billing units to services/sales organizations
Billing Unit is a specific role of a Business partner.
But still the error persist. May we seek the expertise who have oversome silmilar issue.
Regards
Rafiq

Hi
i have got the answer for this question, i updated the registry with the correct file path, and then closed the registry, the services.msc file is automatically updated with the correct path
and then started the CSService, then went to the OEM setup i clicked Retry buton, then it went through.
Thanks to all the viewers.

Similar Messages

Error while saving the service order "Error determining Local currency"

Hi Gurus,
I am facing a strange proble, while adding components to my service order. The system throws error " Error determining local currency: ER type 'M' date 05.11.2007 from SGD to RMB RC 4 ".
the customer is from singapore and am issuing the material from local plant (every where SGD is maintianed as the currency). We have maintained the exchange rate also between these currencies.
Can anybody throw some light on this issue????
Prase

Closed the thread...

Automatic Picking giving error while saving the Delivery

Hi
We have done the configuration for doing automatic picking while saving the delivery.
Steps done are
1. TCode V/38
2. TCode OVLT where we have changed the Time value form 3 to 4 for Send Immediate
3. TCode VP01SHP where all shipping points are maintained.
we are getting the following error while saving the delivery.

Execute ST22 and go through the explanation given under the tab "Error analysis" and "How to correct the error". Ask your ABAP team to look into this if you are not able to find out the root cause of the issue.
G. Lakshmipathi

Error on saving the servicee order ( Error while copying doc into ECC)

Hi,
On saving the service order I am getting an error sayin : Error occurred while copying the document into ECC. I have checked the detailed error log on WEBUI. It is showing the below:
"Enter a (default) purchasing group for material group 900000000 (Notification E CRM_SRV_LOG_EXT_OLTP 002)"
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Sandeep

I just added some fields to free characterstics.
Actually in Transport Connection n RSA1, its shown that the query is saved in a transport number. But other user can edit the query even if no task is there in his name undr that transport. Task in my name is there but I am not able even to save the query.
If its already in transport , how another user can edit and save it.
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How to know an order number from the service contracts table

Hi all,
I want to know how the order entry module and service contracts module are connected. I mean to ask if a service is placed as an order for purchase how do i get the information about the order_id or order_number from the service contracts table.
please point me in a direction so as to which tables i should be lookling at.
Thanks.

Try OKC_K_REL_OBJS table. The column JTOT_OBJECT1_CODE contains values 'OKX_ORDERHEADER' or 'OKX_ORDERLINE' and the column RTY_CODE = 'CONTRACTSERVICEORDER'. The column OBJECT1_ID1 should store order HEADER_ID or LINE_ID based on JTOT_OBJECT1_CODE value. Hope this helps.

Ibase and configuration error while creating a Service Contract

Hi,
I am creating a Service Contract programatically and not manually through the T-code CRMD_ORDER.
I am using the Function module CRMXIF_ORDER_SAVE for the same as the FM BAPI_BUSPROCESSND_CREATEMULTI and CRM_ORDER_MAINTAIN did not work for me because of the number of parameters that needs to be passed for creating the Service contract.
The Service contract does get created but there are errors corresponding to the Point of delivery and configuration missing.
The error corresponding to the point of delivery says "IS-U:allocate a point of delivery to the item" even though I am passing the values in the REF_OBJECTS field of the CRMXIF_BUSTRANS_ITEM structure.
Structure for the same is :
ls_objects_i-TYPE_REF_OBJ = 'B'.
ls_objects_i-object_task = 'I'.
ls_objects_i-PRODUCT_GUID = lv_product_guid.
ls_objects_i-PRODUCT_ID = p_product_id.
ls_objects_i-IBASE_COMP_GUID = ls_output-IBASE_GUID.
ls_objects_i-IB_INSTANCE = 1582.
ls_objects_i-IB_COMP_VALID = '20070926093651'.
ls_objects_i-SERIAL_NUMBER = '0102 46CC9C278B92025BE10000000AD5920E'.
append ls_objects_i to lt_objects_i.
p_ls_item-REF_OBJECT-data = lt_objects_i.
p_ls_item-REF_OBJECT-datax = 'X'.
Similarly,the error for the configuration says "Configuration for the item missing" and here again I am passing the values in the CONFIGURATION structure.
Structure for this is :
p_ls_item-configuration-data-consist = 'T'.
p_ls_item-configuration-data-kbname = 32.
p_ls_item-configuration-data-kbvers = '0.0'.
p_ls_item-configuration-data-kbprofile = 'E_H_B'.
p_ls_item-configuration-data-complete = 'T'.
p_ls_item-configuration-data-spras = 'E'.
p_ls_item-configuration-data-cfginfo = 'VCOND=VARIANT_CONDITION_KEY'
ls_cuins-OBJ_TYPE = 'SERV'.
ls_cuins-class_type = 300.
ls_cuins-obj_key = 'E_H_B'.
ls_cuins-obj_txt = 'E_H_B'.
ls_cuins-QUANTITY = '1.0'.
ls_cuins-COMPLETE = 'T'.
ls_cuins-CONSIST = 'T'.
append ls_cuins to lt_cuins.
ls_config_i-instance = lt_cuins.
p_ls_item-configuration-data = ls_config_i.
p_ls_item-configuration-datax = 'X'.
clear ls_config_i.
ls_cuval-charc = 'DISCOUNT_EUR'.
ls_cuval-charc_txt = 'DISCOUNT_EUR'.
ls_cuval-value = '0.0'.
ls_cuval-value_txt
append ls_cuval to lt_cuval.
ls_instance-value = lt_cuval.
insert ls_instance into table lt_instance.
ls_config_i-instance = lt_instance.
p_ls_item-configuration-data = ls_config_i.
p_ls_item-configuration-datax = 'X'.
clear ls_config_i.
Kindly help if anyone has worked on this.......
Regards,
Puneet Jhari.

Hi,
I am creating a Service Contract programatically and not manually through the T-code CRMD_ORDER.
I am using the Function module CRMXIF_ORDER_SAVE for the same as the FM BAPI_BUSPROCESSND_CREATEMULTI and CRM_ORDER_MAINTAIN did not work for me because of the number of parameters that needs to be passed for creating the Service contract.
The Service contract does get created but there are errors corresponding to the Point of delivery and configuration missing.
The error corresponding to the point of delivery says "IS-U:allocate a point of delivery to the item" even though I am passing the values in the REF_OBJECTS field of the CRMXIF_BUSTRANS_ITEM structure.
Structure for the same is :
ls_objects_i-TYPE_REF_OBJ = 'B'.
ls_objects_i-object_task = 'I'.
ls_objects_i-PRODUCT_GUID = lv_product_guid.
ls_objects_i-PRODUCT_ID = p_product_id.
ls_objects_i-IBASE_COMP_GUID = ls_output-IBASE_GUID.
ls_objects_i-IB_INSTANCE = 1582.
ls_objects_i-IB_COMP_VALID = '20070926093651'.
ls_objects_i-SERIAL_NUMBER = '0102 46CC9C278B92025BE10000000AD5920E'.
append ls_objects_i to lt_objects_i.
p_ls_item-REF_OBJECT-data = lt_objects_i.
p_ls_item-REF_OBJECT-datax = 'X'.
Similarly,the error for the configuration says "Configuration for the item missing" and here again I am passing the values in the CONFIGURATION structure.
Structure for this is :
p_ls_item-configuration-data-consist = 'T'.
p_ls_item-configuration-data-kbname = 32.
p_ls_item-configuration-data-kbvers = '0.0'.
p_ls_item-configuration-data-kbprofile = 'E_H_B'.
p_ls_item-configuration-data-complete = 'T'.
p_ls_item-configuration-data-spras = 'E'.
p_ls_item-configuration-data-cfginfo = 'VCOND=VARIANT_CONDITION_KEY'
ls_cuins-OBJ_TYPE = 'SERV'.
ls_cuins-class_type = 300.
ls_cuins-obj_key = 'E_H_B'.
ls_cuins-obj_txt = 'E_H_B'.
ls_cuins-QUANTITY = '1.0'.
ls_cuins-COMPLETE = 'T'.
ls_cuins-CONSIST = 'T'.
append ls_cuins to lt_cuins.
ls_config_i-instance = lt_cuins.
p_ls_item-configuration-data = ls_config_i.
p_ls_item-configuration-datax = 'X'.
clear ls_config_i.
ls_cuval-charc = 'DISCOUNT_EUR'.
ls_cuval-charc_txt = 'DISCOUNT_EUR'.
ls_cuval-value = '0.0'.
ls_cuval-value_txt
append ls_cuval to lt_cuval.
ls_instance-value = lt_cuval.
insert ls_instance into table lt_instance.
ls_config_i-instance = lt_instance.
p_ls_item-configuration-data = ls_config_i.
p_ls_item-configuration-datax = 'X'.
clear ls_config_i.
Kindly help if anyone has worked on this.......
Regards,
Puneet Jhari.

Error While saving the Production Order

Dear Experts
Pls let me know why am getting the below error while saving the production order after release..
PSFC_STD_LAYOUT does not exist
Message no. SSFCOMPOSER004

Dear,
Please check have you assigned the scheduling profile in work scheduling view of materail master?
Then go to OPKP check the same scheduling profile where you have activited the On realese execute printing remove this tick mark and then try with new order.
Or you can do the configuration in Tocde :OPK8 here assign the PSFC_STD_LAYOUT in forum.
Regards,
R.Brahmankar

I am unable to open a project that I have worked on and saved. I get an error message that the file is damaged and cannot be opened.

I am unable to open a project that I have worked on and saved. I get an error message that the file is damaged and cannot be opened.

Leslie Tanaka
Travel and detours have kept me from following up sooner. If the problem that you wrote about still persists.....
Let us go back over that Adobe document regarding troubleshooting damaged projects.
3. Delete the Application Preferences
Where you able to follow that path and delete the Adobe Premiere Elements Prefs file at the end of the path? And, after you did, did the saved/closed programs still refuse to open? If you could not carry out this procedure, what were the limiting factors that kept you from do
7. Test to see if individual media files are causing the problem.
That is an important one. How far did you get into following the instructions given in the document? If you could not complete the test, what was the major block that prevented you from doing so?
I want to make sure that we have gone through everything in that document and ruled all factors there in or out. If it was a matter of you not understanding the instructions, I am hoping that the above will channel you questions to me so that I can clarify anything that you did not understand in the Adobe document instructions.
I do not recall if I asked previously. Even if you cannot open all your saved/closed projects, can you still open a new project and save/close it? Maybe even reopen it?
Please review and consider.
Thank you.
ATR

User Exit or BADI for Tcode IW31 when saving the Service Order

Dear ABAPers,
I would like to add one more line in Service order item when saving the Service order in (IW31).Is there User Exit or BAdI.It is very Urgent Please help me.
Thanks & Regards,
Ashok.

Dear ABAPers,
These Exits does not meet my requirement.
These Exits are not called at the time of saving Service Order.
Thank you for your valuable reply.
My Requirement is when saving the service Order i want to add the Line itm at runtime.
It is very urgent requirement.Please help me.
Thanks & Regards,
ashok.

User Exit or BADI for IW31 when Saving the Service Order

Dear ABAPers,
I would like to add one more line in Service order item when saving the Service order in (IW31) at runtime.Is there User Exit or BAdI.It is very Urgent Please help me.
Thanks & Regards,
Ashok.

Hi
U can go through the tansaction.
System/ Status
Double click on program name.
For badis:
Search for the Phrase:
cl_exithandler=>get_instance.
U will the badi definitions.
For User exits:
search for the phrase: CALL CUSTOMER-FUNCTION
u will get the user exits.
If it is helpful rewards points.
Regards
Pratap.M

Use of Contract in the Service purchase order

Dear Experts,
I am assigning the Contract for the services as a limit in the service purchase order for a specific service. The system is not checking the limit against the same at the time of the service entry sheet. I do not have the unlimited delivery checked for the line item.
How it is possible to check the limit against the contract upto a certain limit.
E.g. I have a total contract of 20000 USD for 12 months but in this month I only want to avail the services upto 2000USD against the same contract.
How is it possible in the system

If you are with value contract of 2000 usd then it will allow upto that?
You can avial the service as per the coversion to Po with what ever the value with activity.

Error occurred saving the cache

I'm creating an AIR application using the Model Driven Development tools and hoping to make use of the offline cache. The generated value objects and services are working well when connected but I have been unable to get the cache working.
Currently I am generating custom offline adaptors for each of my Model entities and assigning them to the offlineAdapter property of each data service as follows:
_terminalService.serviceControl.autoCommit=false;
_terminalService.serviceControl.autoConnect=true;
_terminalService.serviceControl.fallBackToLocalFill=true;
_terminalService.serviceControl.autoSaveCache=true;
_terminalService.serviceControl.autoMerge=true;
_terminalService.serviceControl.autoSyncEnabled=true;
_terminalService.serviceControl.encryptLocalCache=false;
_terminalService.serviceControl.offlineAdapter=new TerminalOfflineAdapter();
_terminalService.serviceControl.cacheID="ss-sclient-39";
When I run my application it works as anticipated but I am seeing the following error in the console log:
7/27/2010 12:21:25.677 [DEBUG] mx.data.DataStore Saving cached query: store id: ["getByMacAddress","001CC4313675"] lastWritten: Tue Jul 27 12:21:25 GMT+0100 2010 lastAccessed: Tue Jul 27 12:21:25 GMT+0100 2010 created: Tue Jul 27 12:21:25 GMT+0100 2010 metadata: (null) type: 1 referenced ids: ["common.Terminal:#:13"]
7/27/2010 12:21:25.677 [DEBUG] mx.data.LSODataStore dbStore lock released: 965366152
7/27/2010 12:21:25.677 [ERROR] mx.data.DataStore Error occurred saving the cache: TypeError: Error #1009: Cannot access a property or method of a null object reference. stack: TypeError: Error #1009: Cannot access a property or method of a null object reference.
     at mx.data.offline::EntityManager/save()[C:\depot\DataServices\trunk\frameworks\projects\airfds\src\mx\data\offline\EntityManager.as:104]
     at mx.data.offline::EntityManager/update()[C:\depot\DataServices\trunk\frameworks\projects\airfds\src\mx\data\offline\EntityManager.as:345]
     at mx.data::SQLiteOfflineAdapter/updateOfflineItems()[C:\depot\DataServices\trunk\frameworks\projects\airfds\src\mx\data\SQLiteOfflineAdapter.as:120]
     at mx.data::DataStore/persistCacheItems()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataStore.as:4543]
     at mx.data::DataStore/persistDataService()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataStore.as:4679]
     at mx.data::DataStore/doSaveCache()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataStore.as:3755]
     at Function/()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataStore.as:3711]
     at mx.data::DataStore/http://www.adobe.com/2006/flex/mx/internal::saveCache()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataStore.as:3727]
     at mx.data::DataList/http://www.adobe.com/2006/flex/mx/internal::processSequenceResult()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataList.as:3063]
     at mx.data::DataListRequestResponder/result()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataListRequestResponder.as:103]
     at mx.rpc::AsyncRequest/acknowledge()[E:\dev\4.x\frameworks\projects\rpc\src\mx\rpc\AsyncRequest.as:84]
     at NetConnectionMessageResponder/resultHandler()[E:\dev\4.x\frameworks\projects\rpc\src\mx\messaging\channels\NetConnectionChannel.as:547]
If I then disconnect from the server and attempt to run my client again I get the following error:
7/27/2010 12:27:46.548 [DEBUG] mx.data.DataService.common.Terminal DataService.fill() called for destination: common.Terminal with args: ["getByMacAddress","001CC4313675"] includesProperties: (include default - excludes: [])
7/27/2010 12:27:46.548 [INFO] mx.messaging.Producer 'ds-producer-common.Terminal' producer sending message 'EF832901-F3A4-7AE3-EF12-13A8897408CC'
TypeError: Error #1009: Cannot access a property or method of a null object reference.
     at mx.data.offline::EntityManager/executeSelectQuery()[C:\depot\DataServices\trunk\frameworks\projects\airfds\src\mx\data\offline\EntityManager.as:446]
     at mx.data.offline::EntityManager/executeQuery()[C:\depot\DataServices\trunk\frameworks\projects\airfds\src\mx\data\offline\EntityManager.as:432]
     at mx.data::SQLiteOfflineAdapter/internalExecuteOfflineQuery()[C:\depot\DataServices\trunk\frameworks\projects\airfds\src\mx\data\SQLiteOfflineAdapter.as:318]
     at mx.data::SQLiteOfflineAdapter/executeOfflineQuery()[C:\depot\DataServices\trunk\frameworks\projects\airfds\src\mx\data\SQLiteOfflineAdapter.as:202]
     at Function/()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataStore.as:1651]
     at mx.data::DataStore/http://www.adobe.com/2006/flex/mx/internal::fill()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataStore.as:1765]
     at mx.data::ConcreteDataService/internalFill()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\ConcreteDataService.as:7235]
     at Function/()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\ConcreteDataService.as:1317]
     at mx.data::ConcreteDataService/fill()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\ConcreteDataService.as:1336]
     at mx.data::DataManager/fill()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataManager.as:1560]
     at _Super_TerminalService/getByMacAddress()[C:\Documents and Settings\benp.NB\My Documents\src\qms\workspace\CommonClient\src\common\model\_Super_TerminalService.as:226]
     at airclient.application::AirClientImpl/initialiseTerminalDetails()[C:\Documents and Settings\benp.NB\My Documents\src\qms\workspace\AirClient\src\airclient\application\AirClientImpl.as:146]
     at Function/()[C:\Documents and Settings\benp.NB\My Documents\src\qms\workspace\AirClient\src\airclient\application\AirClientImpl.as:268]
     at mx.collections::ItemResponder/result()[E:\dev\4.x\frameworks\projects\framework\src\mx\collections\ItemResponder.as:129]
     at mx.rpc::AsyncToken/http://www.adobe.com/2006/flex/mx/internal::applyResult()[E:\dev\4.x\frameworks\projects\rpc\src\mx\rpc\AsyncToken.as:239]
     at mx.rpc.events::ResultEvent/http://www.adobe.com/2006/flex/mx/internal::callTokenResponders()[E:\dev\4.x\frameworks\projects\rpc\src\mx\rpc\events\ResultEvent.as:207]
     at mx.data::ConcreteDataService/http://www.adobe.com/2006/flex/mx/internal::dispatchResultEvent()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\ConcreteDataService.as:3427]
     at Function/http://adobe.com/AS3/2006/builtin::apply()
     at mx.rpc::AsyncDispatcher/timerEventHandler()[E:\dev\4.x\frameworks\projects\rpc\src\mx\rpc\AsyncDispatcher.as:50]
     at flash.utils::Timer/_timerDispatch()
     at flash.utils::Timer/tick()
I'm slightly confused by the fact that the offline adaptors are derived from SQLiteOfflineAdapter and are being run within an AIR application but I am still seeing references to the LSODataStore in the logs (which I thought was only used for Flash applications). Also if I attempt to set encryptLocalCache to true I get the following error:
7/27/2010 12:32:10.409 [DEBUG] mx.data.DataStore Adding data service: common.Terminal to the data store: my-rtmp:true initialized: false
Error: Encryption is not supported for local shared objects.
     at mx.data::LSODatabase/set encryptLocalCache()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\LSODatabase.as:149]
     at mx.data::DataStore/set encryptLocalCache()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataStore.as:391]
     at mx.data::ConcreteDataService/set encryptLocalCache()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\ConcreteDataService.as:227]
     at mx.data::DataManager/set encryptLocalCache()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataManager.as:392]
     at airclient.application::AirServiceFactory/configureService()[C:\Documents and Settings\benp.NB\My Documents\src\qms\workspace\AirClient\src\airclient\application\AirServiceFactory.as:236]
Does anyone know what's going on here?
Thanks!

Ah, thanks! That certainly solves the LSO issue - I've changed to linking with airfds.swc and I'm now seeing lots of healthy looking SQLDBCache output in the logs when I run the application with a connection. Unfortunately if I then stop the server and run the application again I'm still seeing a problem. The app does load some data from the cache (I have several services) but then stops with the following error before it can load everything:
7/27/2010 15:43:46.929 [DEBUG] mx.data.SQLDBCache SQLDBCache - getCollection(_common.Customer_ic) creating new collection
7/27/2010 15:43:46.929 [DEBUG] mx.data.SQLDBCache SQLDBCache - before load data - create table if not exists: CREATE TABLE IF NOT EXISTS [_common_Customer_ic] (id VARCHAR PRIMARY KEY, data BLOB);
7/27/2010 15:43:46.960 [DEBUG] mx.data.SQLDBCache SQLDBCache - after load data - create table if not exists
7/27/2010 15:43:46.960 [DEBUG] mx.data.SQLDBCache SQLDBCache - before select: SELECT id,data FROM [_common_Customer_ic]
TypeError: Error #1009: Cannot access a property or method of a null object reference.
     at mx.data::DataStore/restoreReferencedIds()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataStore.as:4766]
     at mx.data::DataStore/restoreReferencedItems()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataStore.as:4736]
     at mx.data::DataStore/restoreAssociations()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataStore.as:4880]
     at mx.data::DataStore/restoreReferencedItems()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataStore.as:4759]
     at Function/()[C:\depot\DataServices\trunk\frameworks\projects\data\src\mx\data\DataStore.as:1742]
     at mx.rpc::Responder/result()[E:\dev\4.x\frameworks\projects\rpc\src\mx\rpc\Responder.as:56]
     at mx.rpc::AsyncToken/http://www.adobe.com/2006/flex/mx/internal::applyResult()[E:\dev\4.x\frameworks\projects\rpc\src\mx\rpc\AsyncToken.as:239]
     at mx.rpc.events::ResultEvent/http://www.adobe.com/2006/flex/mx/internal::callTokenResponders()[E:\dev\4.x\frameworks\projects\rpc\src\mx\rpc\events\ResultEvent.as:207]
     at Function/http://adobe.com/AS3/2006/builtin::apply()
     at mx.rpc::AsyncDispatcher/timerEventHandler()[E:\dev\4.x\frameworks\projects\rpc\src\mx\rpc\AsyncDispatcher.as:50]
     at flash.utils::Timer/_timerDispatch()
     at flash.utils::Timer/tick()
In both connected and disconnected operation there is no user input, so the sequence of queries should be identical. Each service I use is configured identically except that they each use their own automatically-generated OfflineAdaptor. Any suggestions?
Many thanks

Issue with Service Contracts Order Capture Integration (OKSOCINT) program

Hi,
Could anyone tell me how to turn off trace for Service Contracts Order Capture Integration (OKSOCINT) program? Trace is not enabled at conc. program level or user level, but the program still generates large trace files. It is scheduled to run every hour. I could not find anything on metalink regarding this. We're on 11.5.9 version of Apps. Any help is appreciated.
TIA,
Alka

Sorry Nagamohan, I got sidetracked by other issues and could not reply. Here's the beginning part of the trace file that shows the concurrent program name (see the name in bold):
Dump file /PRD1/code/oracle/11.5.9/prd1db/10.2.0/admin/PRD1_oprddb/udump/prd1_ora_29363.trc
Oracle Database 10g Enterprise Edition Release 10.2.0.3.0 - 64bit Production
With the Partitioning, OLAP and Data Mining options
ORACLE_HOME = /PRD1/code/oracle/11.5.9/prd1db/10.2.0
System name: HP-UX
Node name: oprddb1
Release: B.11.11
Version: U
Machine: 9000/800
Instance name: PRD1
Redo thread mounted by this instance: 1
Oracle process number: 120
Unix process pid: 29363, image: oracle@oprddb1
*** 2009-04-09 10:01:03.120
*** ACTION NAME:(Concurrent Request) 2009-04-09 10:01:03.119
*** MODULE NAME:(OKSOCINT) 2009-04-09 10:01:03.119
*** SERVICE NAME:(PRD1) 2009-04-09 10:01:03.119
*** SESSION ID:(1077.23949) 2009-04-09 10:01:03.119
=====================
Regards,
Alka

What is service agreement , -contract, -quotation and confirmation

what is service agreement and service level agreement?
what is service contract and service contract quotation?
what is service order and service order quotation?
what is service confirmation?
can anybody explain me these all
regards,
izaz

> what is service agreement and service level agreement?
A service agreement is a business transaction that defines the products and the pricing conditions that are covered under the service contract. A service contract or a service contract quotation could be the follow up document to a service agreement.
A service level agreement defines the maximum level of service that could be available to a customer. The two profiles that are used to define SLA are response profile(maximum time taken to respond to a compliant) and service profile(time taken to solve the issue)
> what is service contract and service contract quotation?
A service contract is a business transaction that is an agreement which define services offered for a particular period to a customer. It will lists the customers' products covered under the contract and also pricing conditions for each product.
A service contract is a follow up document of the service contract quotation.
The service contract quotation is a business transaction that is intially sent to the customer which defines what services could be offered to him, the prices and the products covered under these. if the customer agrees, a contract could be created else there could be further negotiations.
 what is service order and service order quotation
A Service order quotation is an offer to the customer with conditions for the performance of a service/delivery of spare parts. It also states prices for the work involved. Once the customer has accepted it becomes a service order by copy control/follow-up.
it is different from a service contract because it is not a long term agreement, just one time offer.
> what is service confirmation?
A service confirmation is a business transaction that is used to confirm all the service parts, expenses, spare parts, and tools used while performing a service.It is also used to enter the actual time spent in doing the work. All these can be used to create a billing document for the customer.
A service confirmation is a follow up document of a service process. (not necessary). All the items in the service process are automatically copied to the service confirmation. the service employee will select the ones used and a bill is created for the customer based on these items in the confirmation.
hope this helps. reward with points.

Error while Saving the report

Hi,
i have created some reports which are working fine,
but now i am facing some errors while saving the files.
Also the reports does show only one record while there are many records in the database.
The error messages are as follows:
REP-1051; Unable to save document to file ' F:\Database\Reports\report1.rdf '.
REP-1070: Error while opening or saving a document.
Please help me to find out the exact problem.
Also tell me how can i show all the pages of Database records in a report( while one record on each page)

As for the error while saving, you have only one possible thing to try. It it doesn't work, you're sunk.
Assuming the report was not being newly created, i.e. that it was opened from a file on your system, then rename that file to something else (Report_001_OLD.rdf, for example). Then try to save it - Reports will think it is a new file to be saved rather than an existing file to be updated.
Again, if that doesn't work, and if you do not have the auto-save option turned on, then you're sunk. You will have just lost all of the work you've put into that report.
As you'll discover, Reports is not the most robust application ever written.

Error in saving the Service Contracts, Orders and Confirmation

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