Error inside TicketCreator (EP5.0 SP5 to SP6 upgrade)

Question

Is there anyone having this experience before?  Our original portal is EP5.0 SP5, with 1 lockserver box, 2 portal server box. within these portal server boxes, 1 with installation type  as "primary" and one as "clustered."
The upgrade from original EP 5.0 SP5 to SP6 is perfectly fine for lockserver and "primary" portal.  However, for clustered node, after I have applied EP5.0 SP5 to SP6 upgrade kit, a launch of portal got an error message as "Error inside TicketCreator Failed to create SSO cookie. The cookie returned from the cookie creation URL returned an empty value."
Any tips to this?  anyone have encountered this before and how to get it around, thks
Stephen
Message was edited by: Lee Stephen
Message was edited by: Lee Stephen

Answer 1

Hi,
this is my first post in SDN.
I installed EP5SP6 and got the same error message "Error inside TicketCreator Failed to create SSO cookie. The cookie returned from the cookie creation URL returned an empty value.".
I found out that the error comes from the function "CreateTicket(userName)" in the file "TicketCreator.asp" in folder "\inetpub\wwwroot\SAPPortal\Common" (this function is called from "Default.asp" when no "MYSAPSSO2"-Cookie was found); it uses the "SAP J2EE Engine 6.20" in order to create a new cookie (in my case for "userName = admin") by calling the following URL:
http://localhost:8100/irj/servlet/prt/prtroot/InitialLogonSupport.default?IntegrityToken=&URL=
The response header from this URL is the following (Status = 200 => OK):
<i>Server: SAP J2EE Engine/6.20
Content-Type: text/html
Content-Length: 631
Date: Thu, 20 Apr 2006 13:04:56 GMT</i>
The mentioned error occurs because there is no entry in the header with "Set-Cookie: MYSAPSSO2...".
I also found out that the "MSXML4.DLL" is used for calling the above URL, so I modified the function
"CreateTicket(...)" and inserted the following:
if req.status = 200 then
>>> INSERT
CreateTicket = req.responseText
exit function
>>> INSERT
Note: the function "responseText(...)" is defined in the interface "IXMLHTTPRequest" which is implemented in "MSXML4.dll"; you can find out other functions using a "TypeLib viewer".
When I now call the portal again I see a Java runtime exception:
java.lang.StringIndexOutOfBoundsException: String index out of range: 14
Now I realised that something in the URL must be missing; the source for creating the URL looks like that:
url = url & "/irj/servlet/prt/prtroot/InitialLogonSupport.default?IntegrityToken=" & timeStamp & "&URL="
The generated URL (see above) shows that the "timeStamp" must be empty, so the following code must fail:
timeStamp = Server.URLEncode(encoder.TimeStamp(userName))
The "encoder" is an instance of the object "HyRelEncoder":
set encoder = Application("Locator").NamedComponent("HyRelEncoder")
Now I'm at the end because I can't find any further information about the "HyRelEncoder" object. Maybe someone can find out more and help me to solve this problem,
Oliver