Error installing Desktop software on Windows XP Profesional

Hi,
I got an error when trying to install Blackberry Desktop Software 6.0 on my Laptop. The message said that the application was not a valid Win32 application.
Is there any solution to the problem?
Please help.
Regards
Sarel

Hi and welcome to the forums!
Without knowing the following information It is impossible to give you any meaningful advice.
We need:
1) What model PC and what OS (specify 32 or 64 bit and service pack rev. )
2) What version of Blackberry desktop manager is installed.
I have attached some links to help you find and provide this information.
Let us know how it goes!
Thanks,
Bifocals
How to perform a clean uninstall of the BlackBerry Desktop Software
Downloading the most recent versions of BlackBerry Device Software and BlackBerry Desktop Manager
How to install desktop manager 6.0 (video attached)
How to find the installation log files for BlackBerry Desktop Software
How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a W...
How to turn on BlackBerry Desktop Manager connection logging
User Guide - BlackBerry Desktop Software
6.0.0
HTML PDF
Release Notes - BlackBerry Desktop Software
6.0.0
PDF
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Similar Messages

Unable to install Desktop Software for Windows 7 64bit

Hi
I just change my OS to a Windows 7 64bit, and unable to locate the installer for BB Desktop Software for my BOLD9700
where can i download it? is it compatible? blur...

Hi and Welcome to the Forums!
It is compatible. You can research further as well as download it via this portal:
http://us.blackberry.com/apps-software/desktop/desktop_pc.jsp
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problems installing Itunes error message - Hkey_local_machine\software\microsoft\windows\currentversion\run - Verify that you have sufficient access to that key, or contact your support personnel

Can anyone help? I have been trying to install the new version of Itunes for ages my new iphone wont activate on the old version!! Keep getting the same error message - Hkey_local_machine\software\microsoft\windows\currentversion\run - Verify that you have sufficient access to that key, or contact your support personnel.
Please Help!!!!!

That particular key can sometimes be hit by malware, liam, so just to be on the safe side I think we should try a malware scan first.
Try downloading and installing the free version of Malwarebytes AntiMalware. Update your MBAM definitions and then run a full scan of the PC. (Takes about 2 hour on my Lenovo.)
http://www.malwarebytes.org/mbam.php
Does the scan find any infections? If so, please paste the contents of the log file for the scan in a reply here so we can have a look

Cannot install Desktop Software

Hello,
I just bought a blackberry 9700. I cannot install desktop software on my computer!!!
I receive a “DEP – (Data Execution Prevention) error.” And then, automatically close.
I use Windows Xp.
Anyone can help me??
Thanks

Hi,
Try running the software CD first then take the CD out and reboot your computer
after reinsert the CD and restart installing again
It should work then.....

"There were errors installing the software. Please try again"

I have decided to sell my iMac and G4 iBook, in order to buy a Macbook Pro. I have two people interested, but only if both computers are formatted and as they were when they left the factory.
I erased all my files from both computers, leaving just the system files. I placed the instalation disk for OS X into my iMac (The disk that came with it) and selected instal. I chose the option to delete the current settings and instal a fresh version of OS X.
I hope that makes sense so far.
Anyway after a while, disk 1 had finished, and I was told to insert disk 2. I inserted disk 2, only for half way through the instal process, to be greeted by "There were errors installing the software. Please try again". I have now tried 14 times. I have officially given up.
I have searched these forums for an answer, but it seems as though other people have done things such as, installing other software, or hardware, and that is the cause of the problem. However I have done none of the above. I have tried searching the Mac Support pages, with no luck.
Can anyone help?

I suggest you do the following:
Extended Hard Drive Preparation
1. Boot from your OS X Installer Disk. After the installer loads select your language and click on the Continue button. Then select Disk Utility from the Installer menu (Utilities menu for Tiger.)
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. Otherwise, click on the Partition tab in the DU main window.
3. Set the number of partitions from the dropdown menu (use 1 partition unless you wish to make more.) Set the format type to Mac OS Extended (Journaled, if supported.) Click on the Partition button and wait until the volume(s) mount on the Desktop.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled, if supported.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process will take 30 minutes to an hour or more depending upon the drive size.
Now try installing OS X. If you still have a problem then it's possible the hard drive is bad or the installer discs are damaged (or possibly just dirty and need a gentle cleaning) or there's a problem with the optical drive.

Blackberry Desktop Software Error "Blackberry Desktop Software Has Stopped Working"

Hi everyone,
I’ve had a Blackberry Playbook (PB) for almost a year now. Recently I decided I was going to back my data up, but the Blackberry desktop software I was using was 5.0... Something. So I went to http://uk.blackberry.com/software/desktop.html to update the software. I uninstalled the old one and installed the new one.
When I tried to open the newly installed software I got this error "Blackberry Desktop Software Has Stopped Working." So I did my research and found that this was happening to other people.
These are the methods I used to try to fix the problem.
- Clean Uninstall
- Removing registry
- Deleting research in motion (appdata)
- Restarting my computer about 5 times
I went into event properties this is what i got.
Log Name: Application
Source: Windows Error Reporting
Date: 24/12/2013 18:47:10
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: chris-PC
Description:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: rim.desktop.exe
P2: 7.0.0.32
P3: 4ec52db7
P4: PresentationCore
P5: 3.0.0.0
P6: 5167b4a6
P7: 5021
P8: 0
P9: System.TypeInitialization
P10:
Attached files:
C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c
Analysis symbol:
Rechecking for solution: 0
Report Id: ca93e8f6-6ccb-11e3-923b-c89cdc60362a
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-24T18:47:10.000000000Z" />
<EventRecordID>41859</EventRecordID>
<Channel>Application</Channel>
<Computer>chris-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>rim.desktop.exe</Data>
<Data>7.0.0.32</Data>
<Data>4ec52db7</Data>
<Data>PresentationCore</Data>
<Data>3.0.0.0</Data>
<Data>5167b4a6</Data>
<Data>5021</Data>
<Data>0</Data>
<Data>System.TypeInitialization</Data>
<Data>
</Data>
<Data>
C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c</Data>
<Data>
</Data>
<Data>0</Data>
<Data>ca93e8f6-6ccb-11e3-923b-c89cdc60362a</Data>
<Data>1</Data>
</EventData>
</Event>
Please help thanks.

Use SEARCH function on your computer and enable it to search EVERYWHERE and remove all "blackberry" files found.

Installing desktop software fails

When installing desktop software version 4.7 from disc or net, the install starts - asks you which language you would like, the comes up with the wizard was interrupted before software could be installed.....
have tried various versions same result...
can someone please help as i need to remove ticketmaster app which only works in america... not much good in uk
Cheers

I'm having the exact same problem going from treo 600 verizon to centro att and windows vista. the first install failed just like the above user, redid it and received no option to import data. Tried the suggested reinstall from the downloaded version and got the import option this time, but nothing shows up on the desktop, no old data, nothing.
I notice in the data folders on my computer that the old file type are there, as well as the new types, with considerably smaller sizes, no doubt because there's no data in them. Looks like the new desktop is simply saving the old files, but did not actually convert them.
I can't believe more people don't have this problem. I found one other similar post from a 650 user. someone suggested synching the old treo with the new desktop. i tried that too, but still no data appears (no error message either).
Any help would be appreciated.
Post relates to: Centro (AT&T)

Sync BB desktop software with Windows 7 64 bit

Dear Friends, I am rally stuck here. I just bought a new laptop with MS office 10 and windows 7, 64 bit. I was earleir using xp and was able to sync my phone with laptop very easily. Now after buying the laptop I just realised that I am not able to sync my BB software and my phone and not able to transfer my data to my laptop.
I tried downloading outlook but it is not getting done, sighting, not possible. I also tried syncing with Morzilla and windows live as well But the desktop software just not identifying neither of them.
Can some one please help me here, in how to sync my phone to my laptop with windows 7 and transfer my contacts and calender on to my laptop.
Other wise I will have to throw away my BB and buy some other phone.
Regards
rohit

Hi and Welcome to the Community!
First off, you must have installed one of the compatible Desktop Organizer apps:
KB12268Applications supported by BlackBerry Desktop Software for Windows for synchronization
Attempting to use anything NOT on that list will, of course, fail.
Secondly, you must have not have Outlook installed as "Click To Run":
KB24040 Support for Microsoft Office 2010 Click-to-Run installation
If you have it installed in that manner, you must correct that.
I have no idea how your prior machine was configured, but I know 100% that you can synchronize to a Win7X64 Laptop with Outlook 2010...I do it all the time.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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There were errors installing the software

Mac Mini G4 1.25GHz / 512MB / 40GB / Combo / Modem.
Ser: YM6***TAB
<Edited by Moderator: Personal Info - Please See Terms of Use>
Originally Mum's Mini was "doing strange things", so I had to drive 150 miles to try to sort it out.
First I downloaded AppleJack and tried it out on my own G4 Tower before heading north to visit Mum. Applejack installed OK from my USB memory stick.
Unfortunately, it didn't occur to me to take a spare keyboard and I was unable to get her Mac Mini (with a miniature keyboard) to respond to any key presses at start-up, which foiled all attempts to use AppleJack or even single user mode!
However, I was able to use DiskWarrior and it found several corrupted files on the Hard Drive, which it claimed (after two attempts) were repaired. I then "repaired permissions" and ejected the DiskWarrior disc. Then I had the bright idea of going to "Software Update" in the Apple Menu. This downloaded the latest OS10.4.11 and started to install it. After 20 minutes it reported that there was a "problem with installation" and I should reboot and try again, which I did, with the same result. So then I had the amazingly bright idea of erasing the drive and installing 10.4 from the original DVD. This got several minutes into the procedure before reporting a problem. "There were problems installing the software".
I gave up at that point, left Mum my iBook to use and brought the Mac Mini home.
I was able to boot it up from an external Firewire HD, which contained a clone of the boot drive from my own G4 Mac Mini. It seemed to work OK so I tried the Tiger installation DVD again. It failed as before but I was able to save the Crash Log onto the Firewire Drive and you can view it here:
http://www.amstard.co.uk/temp/OSInstallCrashLog.txt
(I hope this means something to somebody! The way I interpret it is that it installed a file then discovered that file was corrupted?)
I used Prosoft "Drive Genius" to erase the internal Hard Drive again and it reported that all was well. But I still couldn't install the OS.
After that, I couldn't even get the Mac Mini to boot from the external Firewire drive. It just produces a black oblong on a gray screen with a stalled "cog wheel". Here's a photo that I took:
http://www.amstard.co.uk/temp/screenphoto.jpg
There is nothing connected except the standard USB keyboard and mouse at this point and the external Firewire drive.
It does boot up with the generic Tiger installation DVD. I can run Disk Utility, which reports no errors on the Hard Drive. But it fails when I try to install the OS 10.4 with an error message "There were problems installing the software" (generic OS10.4 installer) or "There were errors installing the software" (original Mac Mini OS10.4 installer).
I have fitted a new 120GB drive and replaced the RAM. The OS still fails to install on the newly formatted drive. The Apple site suggests a firmware update for this error message but doesn't list one for the Mini.
I have tried installing OS10.4 from the original Mac Mini installations discs and from a generic 10.4 installer. Both give the same "There were errors installing the software" message.
I have "zapped the PRAM" without making any difference to this symptom.
I have tried doing the simplest installation without any additional fonts, language translators or bundled software.
Any suggestions - apart from "scrap it!"?
Martin (UK)

It does boot up with the generic Tiger installation DVD. I can run Disk Utility, which reports no errors on the Hard Drive. But it fails when I try to install the OS 10.4 with an error message "There were problems installing the software" (generic OS10.4 installer) or "There were errors installing the software" (original Mac Mini OS10.4 installer).
I have fitted a new 120GB drive and replaced the RAM. The OS still fails to install on the newly formatted drive. The Apple site suggests a firmware update for this error message but doesn't list one for the Mini.
I have tried installing OS10.4 from the original Mac Mini installations discs and from a generic 10.4 installer. Both give the same "There were errors installing the software" message.
Since this is an original G4 mini, there is no reason at all that any full retail 10.4 installer, or the original MacOS installer that came with the mini would not work. Later minis, released after Tiger's release date were in some instances unable to boot from the early versions of the Tiger retail installer because 10.4.0 or 10.4.1 pre-dated the versions those minis came supplied with, but clearly that isn't the case with your system.
If you are certain that the MacOS install disk you have is the one that original one that came with the mini (which should be a late version of MacOS 10.3.x), then the only obvious thing to check is that you have correctly partitioned the drive (it should be partitioned in the Apple Partition Map scheme, and then formatted as MacOS Extended (Journalled). If those parameters are met and you continue to get the error from a valid installer for that system, then the potential causes narrow to such things as defective install disks (unlikely since you have tried more than one), defective optical drive unlikely because you can boot from the install disk using the drive), or defective logic board/disk controller - which is a distinct possibility since it's possible that was responsible for the first drive failure (or the indications of failure).
Boot the system using the original MacOS installer and using Disk Utility, set the new internal drive up again with the APM partitioning and MacOS Extended (Journalled) formatting, then immediately run the 'Repair Disk' tool on it to make sure the drive is being read and written correctly. Then performa PMU reset (instructions below) to ensure that the failure to boot from the external FW drive is not a simple matter of dropped FW port. On rebooting with your FW drive connected, hold the Option key down to see if the system then recognizes your external drive. If it does, select it and attempt to boot from it.
With luck that will give you a working system, booted from your external, at which point I would then see if it's possible to clone your external to the new internal drive, rather than attempt a reinstall from the MacOS installer.
On the face of it there should be no reason that would not work since by booting from the MacOS installer you basically show that the system is sound and the optical drive is working. By partitioning and formatting the internal drive and getting a clean bill of health from the repair disk tool, you show the drive and disk controller are OK. That doesn't leave much else to be at fault!

There were errors installing the software Os x disk 2

Hey guys.
I run an older version of os x (10.4.8) on a Macbook as I have an old version of pro tools that I won't run on anything newer. I havn't gotten round to updating pro tools.
Yesterday, I tried to install the update for 10.4.11 since I'm not too bothered about pro tools anymore.
It took around 2 hours, then at the end seemed to stop without any confirmation of it's success.
After this, everything froze and I was forced to manually restart the macbook using the power button.
When restarting, I got a kernel panic error which asked me to repeatedly start the system.
Fed up with this, I decided to revert back to 10.4.8 by booting from the dvd, erasing the macbook harddrive and installing from scratch.
Disk one went fine, but disk 2 hangs up when installing garage band instruments, then I get the message THERE WERE ERRORS INSTALLING THE SOFTWARE. PLEASE TRY AGAIN.
I've tried this three times with no joy.
Any ideas?
Thanks

Hi Ibin5, and a warm welcome to the forums!
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
It took around 2 hours, then at the end seemed to stop without any confirmation of it's success.
Hmmm, that's too long, might see this...
http://www.apple.com/support/macbook/hd/repairextension/
Also, That second Disk thing happens frequently, the best way around it is to do a Custom install, and eliminate enough Printer Drivers, Languages, Fonts, and Applications you don't need... then it may skip #2 altogether.
http://support.apple.com/kb/HT1442

Palm desktop software for windows 7

I have been using the palm software for the past 10 years and I love it. I see palm is not developing any software for windows 7. can anyone suggest what other software contact mgmt companies have to offer ? outlook does not have the same featues as palm. I am currently using 6.2.2 palm trial software without syncing to a device. i am afraid to use this software in future if i am not able to sync with any other device.
please help
thank you
Post relates to: Palm m505

I too have been using Palm OS software forever, and upgraded my device to a Tungsten E2 several years ago. I just installed the software for Windows 7 64 bit (version 6.2) and all works without problems. The only thing I lost was the color coding of the customized categories I'd created. Synching works with either Bluetooth OR on my older PC's I can keep using the cable synch and original software version (4.1.4) that I've always been using. Not sure it this reassures you or not . . .

'There were errors installing the software. Please try installing again.'

Can anyone provide a solution for a sudden problem I've encountered. It began when trying to install Backup 3.1 and has now been repeated with OS X 10.4.5.
When trying through Software Update I'm told The update [packagename] can't be installed. Sorry, an unexpected error occurred. The Installer package has been moved to the Trash. To try again, open the package from the Finder.
When I try opening the Installer packages from the Finder the Installer reaches the stage of 'preparing target volume' and then displays this error: There were errors installing the software. Please try installing again.
Installer's Error Log says: Install failed: The following install step failed: run preflight script for [packagename].
Console.log contains this:2006-02-15 21:07:27.431 Software Update[331] session:product:061-2046 didFailWithError:NSError "Error SUSessionErrorDomain 6" Domain=SUSessionErrorDomain Code=6 UserInfo={errorCode = -2; }
Unsuccessful steps I've taken to resolve this issue have been: (1) I trashed com.apple.installer.plist, (2) I repaired disk persmissions; (3) I repaired the disk (when I did so, Disk Utility reported that no repairs were necessary); (4) I restarted in Safe Mode; and (5) I tried installing using a different User account.
Anyone?

Since first posting, I learned of further updates being available in Software Update (all the iLife '06 suite, basically). Horrified, I suspected that my Installer problem would rear its ugly head again with these, and sure enough that's precisely what happened. As a test, I unchecked all but one of the new items in Software Update and tried installing that. The exact same problem reoccurred.
Fortunately I also have an iBook G4 on which I had earlier run a successful upgrade to OS X 10.4.5. I ran Software Update on that machine, installed everything successfully, and then used Target Disk mode between iBook and iMac to first install 10.4.5 on the iMac and then to copy over the new versions of Backup, iDVD, iMovie, iPhoto, iTunes and iWeb. So my iMac is now up to date, but only by intervention of another machine. My original question remains: what could be causing the problem with Installer?
Thanks Jpfresno for your response. The only part of it which I had not tried was disconnecting my external Firewire HD before running Installer.

Can't download Desktop Software for windows

I had installed Desktop Software v.7.0 a few months ago but it kept freezing when syncing wiht my BB Curve 8300, so I decided to disinstall it and try to re-install.
Now each time I try to install the software from RIM website https://swdownloads.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22the the process stops because it claims that there is a previous version installed on my pc and it cannot be overrun. I can't find any file from DS V7.0 in my computer and I need a Desktop Software!!!

Hello timamagi,
Welcome to the BlackBerry Support Community.
You can download BlackBerry® Desktop Software v7 from the following location:
www.blackberry.com/desktop
We hope this helps.
Thank you.
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Can't install desktop software--error message

When I first tried to install the desktop software from the disk that came with my phone, something went wrong and the installation was incomplete. I am unable to uninstall and start over, however, because when I open the Add or Remove Programs feature in the control panel, no blackberry software comes up as an option to remove.
When I try to initiate the intallation process again (whether by disk or by download), I get the following error message in a box that says "InstallShield" at the upper left:
An error occurred while downloading the file http://saturn.installshield.com/is/prerequisites/microsoft.net framework 2.0 sp1.prq. What would you like to do?
I then have the option to retry or cancel. If I hit retry, I get the same message. If I hit cancel, I get the message:
An error occurred while downloading the file http://download.microsoft.com/download/0/8/c/08c19fa4-4c4f4ffb-9d6c-150906578c9e/NetFx20SP1_x86.exe. What would you like to do?
Again, I have to option to retry or cancel. If I hit cancel, I get the message:
The files for installation requirement Nicrosoft .NET Framework 2.0 SP1 could not be found. The installation will now stop. This is probably due to a failed, or canceled download.
This time, I can click Yes or No.
Any suggestions how I can get the desktop software installed onto my computer?
Thanks!
Annie

Yes Microsoft removed it from their site, that's why I linked to the other site where you can download it from.
In the past if the clean uninstall steps for the Desktop Manager didn't work, than the windows utility always did the trick
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Error while installing itunes software on windows vista 32 bit operating system.

Hi friends,I am getting an itune installation error,Microsoft.VC80.CRT.version=8.0.50727.4053,The operating system in windows vista,i donwloaded itunes with IE as well as firefox,but always same error message is coming.Please help me out with this error.

I browsed this page earlier, and now im back to explain how i fixed my problem which is similar to yours.
All of the below must be followed manually: (that windows msgbox error is just confusing you) be reminded that:
%appdata% is not a network location. It is a systemwide variable used by Windows OS. %appdata% is a directory on your computer
I have win 7 OS, and i tweaked the below values so the Nokia_PC_Suite will install:
follow ALL of the following one by one:
-----first, the package----
first, go to the file which you downloaded from the net, (usually: Nokia_PC_Suite_eng_web.exe) right click the file and click properties, then click the compatibility tab and tick "Run this program in compatibility mode for:" then (select your OS on drop down box) then also click the lowermost button, "Run this program as administrator" then click OK. and close the properties box.
----second, the registry----(carefull a little mistake will render your machine unusable, so don't mess inside registry)
enter your registry by >> Start > Run > "type" regedit (without the word type) expand the following:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders, (on the right pane) you will see AppData, double click AppData and change the value to: %USERPROFILE%\AppData\Roaming
do the above to below location also: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Explorer\User Shell Folders
----third, Windows environment variables----
in your windows, right click the "My Computer", then click "Properties" then click the Advanced tab, on the lowermost of the window click the button [Environment Variables], click edit and change the value of "Temp" to variable value: %USERPROFILE%\AppData\Roaming.
Now double click (re-install) the Nokia package which you have downloaded from Nokia website and i hope it will install flawlessly this time

Error installing Desktop software on Windows XP Profesional

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