Error message - failed to export to Microsoft Word

I signed up for this servive and it does not seem to be working for me. I have tyried different pdf files and browsers and I keep getting the same error message.

I am also getting the same error message with a scanned text pdf file.  The support page says it will OCR scanned text pdfs and convert to Word, but I keep getting a "failed to export" message.  The file is only 19 mb, well within the 100 mb limit.  This is the only reason I subscribed, to convert scanned text pdfs to Word, and now the service does not seem to do what it says it will do.  I spent three hours with tech support before they finally informed that there is no tech support for this product, only the forums.  So here I am.  I trust someone with the necessary knowledge and expertise at this forum will be able to help me resolve this issue.

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