Error "Service EMPLOYEE_ORGCHART_SERVICE does not exist." in ESS.

Question

We are on mySAP ERP 2004, and using ESS 60.2 version.
In the "Employee search" workset when I search for an employee it displays his last name, first name, positon, org unit, job, and some other stuff....Every thing is working great except for.........in the results that are dispalyed when a search is performed, I click on the orgunit that a particular employee belongs to, and its throwing me the following error
"Service EMPLOYEE_ORGCHART_SERVICE does not exist".
Has anyone come across this?
Any suggestions on how to fix this is highly appreciated with points.

Answer 1

Hello John,
The links in SAP ESS Applications are built at runtime. The configuration for these links and the complete ESS/MSS Menu has been provided in the IMG in the backend(For ERP 2004). I do not remember the IMG Path. But yes you need to maintain the entries for Orgchart in the following views. Most probably they will be missing.
Check if there is an entry in the following view V_T7XSSSERSRV in your backend client.
Service Short Key - EMPLOYEE_ORGCHART_SERVICE
If its not there then you need to create one entry like this:
Service Link Text    Orgchart                                                    
Service Type         WebDynpro application                                       
Link Resource       EMPLOYEE_ORGCHART_SERVICE
Then goto view V_T7XSSSERRES and check if there is a Resource Object Key as EMPLOYEE_ORGCHART_SERVICE.
This entry will have following details if its exists(else create with following details):
Resource Key         EMPLOYEE_ORGCHART_SERVICE
Description     Orgchart                           
Server                                             
Directory Path  sap.com/ess~org                    
Object Name     Orgchart                           
URL Parameter                                      
Window Name          Orgchart                      
Window Properties                                  
URL for PCD Page:
ROLES://portal_content/com.sap.pct/every_user/com.sap.pct.erp.ess.bp_folder/com.sap.pct.erp.ess.pages/com.sap.pct.erp.ess.employee_search/com.sap.pct.erp.ess.orgchart
After maintaining these entries it should work.
Regards,
Shubham