Error - "service ticket can't saved as status is open"

Hello Friends,
We are automating the service ticket generation . I have developed a code to generate a service ticket by hard coding the values.
When I try to execute the code it is giving me an error that"service ticket could not be saved as the status is open." I tried changing the status but it is giving me the same error. Had anyone faced the same problem....Please help me...I am posting the code also...
I also changed the ls_status-status = 'I1026' (open). to "I1003"(in process) but the error is same. can anyone help me.....please...
Thanks a lot...

Post Author: Ted Ueda
CA Forum: JAVA
The PSReportFactory service, CR Page Server, is only for viewing Crystal Report formats, and not instances in other formats.
For the other formats, ensure you list the SI_FILES property in the InfoStore query, then cast the resulting InfoObject to IContent. The IContent interface support methods to stream the file content from the File Repository Server.
Sincerely,
Ted Ueda

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