IC Service Ticket Order Error Report
We have several service tickets in error (for example no partners entered for partners that are mandatory, no service ticket description entered (our own error), etc)
How do we get a report that lists all service tickets in error - we can't user the Inbox and we don't want to use a BW/BI report since it won't be real time - and we don't want to use a GUI transaction since that's old school (for CRM 2007)
semi old school, we created a SQ01 query using logical db in SQ02 CRMLDB_SALES_MON.
You can create a transaction launcher in web to launch this report, or create the report then create a Z t-code that runs this report if you don't want to launch SQ01.
For us, IT works the errors so ok to still use the gui.
Similar Messages
-
Service Ticket/Order Tracking Text
Hi CRM experts,
I found in the SAP Help this phrase:
You can use e-mail threading for service tickets and cases to link e-mails to the associated business object, keeping all communication and related e-mails together for easy access to the information, regardless who handles the business object. E-mail threading also enables the e-mails to be routed to the person responsible for that business object if the customer sends the e-mail back to the interaction center.
(http://help.sap.com/saphelp_crm70/helpdata/EN/46/1c4dd0f3ec5873e10000000a11466f/frameset.htm)
I've been able to find the "Service Ticket/Order Tracking Text" attribute in the Mail Form, but it's not clear to me how do I have to use it.
What shuld I write into it?
How does it work?
Can anybody help me?
Regards,
AndreaIf I understood correct its a short text at it will be saved in STXH, you need to find out with ur Functional person for the Text id and text object... else as the previous response run the trace you can find it ur self...
you can use read_text FM with Text related info. -
Error while Saving Service Sales order.
Hi..
Please help me for resolving below error..
While saving service sales order error is coming as-
Invalid account assignment category...
Detailed Error-
"Assign components to a/c assignment category & Account Assigmnet Category not defined.
In customisining a/c assgnment cate for ser & mainta order .In standard define the following values for the order category 30.A/c Asd type general F,
A/c *** type Project Q,A/c assigment type Sales Order E,Sales Doc Project D".
Awaiting for your inputs....
Thanks
Manoj MahajanHi Manoj,
Account Key assigned to the pricing condition hasn't been configured completely.
Please check the appropriate account key and speak to your FI team.
Pl award me points if it is helpful.
Let me know if you need more details.
Thanks,
Ramesh -
Service purchase order bapi_po_create1 error: maintain services or limits
I am trying to create service Purchase Order.
I am getting error: 'Purchase order still contains faulty items, Please maintain services or limits'.
Struggling to solve this. Can anybody shed some light on this to solve.
I would appreciate your any help.
thanks.
The following is the code I am working.
REPORT ZAUTO_PO_CREATE1 .
constants: c_x value 'X'.
DATA: i_poitem TYPE STANDARD TABLE OF bapimepoitem,
i_poitemx TYPE STANDARD TABLE OF bapimepoitemx,
i_poitem_sch TYPE STANDARD TABLE OF bapimeposchedule,
i_poitem_schx TYPE STANDARD TABLE OF bapimeposchedulx,
i_acct_*** TYPE STANDARD TABLE OF bapimepoaccount,
i_polimits type standard table of BAPIESUHC,
i_acct_assx TYPE STANDARD TABLE OF bapimepoaccountx,
i_services TYPE STANDARD TABLE OF bapiesllc ,
i_srvacc TYPE STANDARD TABLE OF bapiesklc,
i_return TYPE STANDARD TABLE OF bapiret2,
wa_header TYPE bapimepoheader,
wa_headerx TYPE bapimepoheaderx,
wa_poitem TYPE bapimepoitem,
wa_poitemx TYPE bapimepoitemx,
wa_poitem_sch TYPE bapimeposchedule,
wa_poitem_schx TYPE bapimeposchedulx,
wa_acct_*** TYPE bapimepoaccount,
wa_acct_assx TYPE bapimepoaccountx,
wa_services TYPE bapiesllc,
wa_srvacc TYPE bapiesklc,
wa_return TYPE bapiret2,
wa_BAPIESUHC type BAPIESUHC,
ws_po TYPE bapimepoheader-po_number.
data: wa_it_xlikp like line of it_xlikp.
loop at it_xlikp into wa_it_xlikp.
endloop.
data: wa_it_xlips like line of it_xlips.
loop at it_xlips into wa_it_xlips.
endloop.
data: wa_it_xvbpa like line of it_xvbpa.
loop at it_xvbpa into wa_it_xvbpa.
if wa_it_xvbpa-parvw = 'SP'.
wa_header-vendor = wa_it_xvbpa-lifnr.
endif.
endloop.
*data: it_komp type table of komp,
wa_it_komp like line of it_komp.
loop at it_komp into wa_it_komp.
endloop.
service PO is only for YLF delivery type.
if wa_it_xlikp-lfart ne 'YLF'.
exit.
endif.
shipping conditions.
*case wa_it_xlikp-vsbed.
*when '3P' or 'CP'.
*exit.
*endcase.
wa_header-doc_type = 'YB'.
wa_header-creat_date = sy-datum.
wa_header-created_by = sy-uname.
wa_header-vendor = '0005000000'.
wa_header-comp_code = 'OB01'.
wa_header-purch_org = 'OB01'.
wa_header-pur_group = 'OB9'.
wa_header-CURRENCY = 'USD'.
wa_header-vper_start = '20061118'.
wa_header-vper_end = '20061126'.
wa_header-ref_1 = 1.
wa_header-incoterms1 = 'AOS'.
wa_header-incoterms2 = ''.
wa_header-our_ref = 'N'.
wa_headerx-comp_code = c_x.
wa_headerx-doc_type = c_x.
wa_headerx-creat_date = c_x.
wa_headerx-created_by = c_x.
wa_headerx-vendor = c_x.
wa_headerx-purch_org = c_x.
wa_headerx-pur_group = c_x.
wa_headerx-vper_start = c_x.
wa_headerx-vper_end = c_x.
wa_headerx-ref_1 = c_x.
wa_headerx-incoterms1 = c_x.
wa_headerx-incoterms2 = c_x.
wa_headerx-our_ref = c_x.
wa_poitem-po_item = '00010'.
wa_poitem-short_text = 'Automatic generation - Freight'.
wa_poitem-plant = '0089'.
wa_poitem-quantity = '1'.
*wa_poitem-MATERIAL = '10'.
wa_poitem-NET_PRICE = '23.00'.
wa_poitem-po_unit = 'ACT'.
wa_poitem-item_cat = 'D'.
wa_poitem-acctasscat = 'K'.
*wa_poitem-matl_group = 'S1'.
*wa_poitem-pckg_no = '10'.
APPEND wa_poitem TO i_poitem .
wa_poitemx-po_item = '00010'.
*wa_poitemx-po_itemx = c_x.
wa_poitemx-short_text = c_x.
wa_poitemx-plant = c_x.
wa_poitemx-quantity = c_x.
wa_poitemx-net_price = c_x.
wa_poitemx-po_unit = c_x.
wa_poitemx-tax_code = c_x.
wa_poitemx-item_cat = c_x.
wa_poitemx-acctasscat = c_x.
wa_poitemx-matl_group = c_x.
wa_poitemx-pckg_no = c_x.
APPEND wa_poitemx TO i_poitemx.
wa_poitem_sch-po_item = wa_poitem-po_item .
**wa_poitem_sch-delivery_date = ''.
APPEND wa_poitem_sch TO i_poitem_sch.
wa_poitem_schx-po_item = wa_poitem-po_item.
wa_poitem_schx-po_itemx = c_x.
wa_poitem_schx-delivery_date = c_x.
APPEND wa_poitem_schx TO i_poitem_schx.
wa_acct_***-po_item = wa_poitem-po_item.
wa_acct_***-serial_no = 01.
wa_acct_***-gl_account = '5210'.
wa_acct_***-co_area = 'OB01'.
wa_acct_***-costcenter = '36089'.
wa_acct_***-funds_ctr = 'DUMMY'.
APPEND wa_acct_*** TO i_acct_***.
wa_acct_assx-po_item = wa_poitem-po_item.
wa_acct_assx-serial_no = 01.
wa_acct_assx-po_itemx = c_x.
wa_acct_assx-serial_nox = c_x.
wa_acct_assx-gl_account = c_x.
wa_acct_assx-co_area = c_x.
wa_acct_assx-costcenter = c_x.
wa_acct_***-funds_ctr = c_x.
APPEND wa_acct_assx TO i_acct_assx.
*services/ limits
*wa_BAPIESUHC-limit = '3000.00'.
wa_BAPIESUHC-EXP_VALUE = '300.00'.
wa_BAPIESUHC-no_limit = 'X'.
*wa_BAPIESUHC-NO_FRLIMIT = 'X'.
append wa_bapiesuhc to i_polimits.
wa_services-pckg_no = '20'.
wa_services-line_no = '2'.
wa_services-service = '0005000000'.
wa_services-subpckg_no = '10'.
wa_services-quantity = '100'.
wa_services-gr_price = '100'.
wa_services-userf1_txt = 'TEXT'.
wa_services-from_line = '1'.
wa_services-to_line = '2'.
APPEND wa_services TO i_services.
wa_srvacc-pckg_no = '20'.
wa_srvacc-line_no = '1'.
wa_srvacc-serno_line = '02'.
wa_srvacc-serial_no = '02'.
wa_srvacc-percentage = '100'.
APPEND wa_srvacc TO i_srvacc.
CALL FUNCTION 'BAPI_PO_CREATE1'
EXPORTING
poheader = wa_header
poheaderx = wa_headerx
POADDRVENDOR =
TESTRUN =
MEMORY_UNCOMPLETE =
MEMORY_COMPLETE =
POEXPIMPHEADER =
POEXPIMPHEADERX =
VERSIONS =
NO_MESSAGING =
NO_MESSAGE_REQ =
no_authority = c_x
no_price_from_po = c_x
IMPORTING
exppurchaseorder = ws_po
EXPHEADER =
EXPPOEXPIMPHEADER =
TABLES
return = i_return
poitem = i_poitem
poitemx = i_poitemx
POADDRDELIVERY =
poschedule = i_poitem_sch
poschedulex = i_poitem_schx
poaccount = i_acct_***
*POACCOUNTPROFITSEGMENT =
poaccountx = i_acct_assx
POCONDHEADER =
POCONDHEADERX =
POCOND =
POCONDX =
POLIMITS = i_polimits
POCONTRACTLIMITS =
poservices = i_services
posrvaccessvalues = i_srvacc
POSERVICESTEXT =
EXTENSIONIN =
EXTENSIONOUT =
POEXPIMPITEM =
POEXPIMPITEMX =
POTEXTHEADER =
POTEXTITEM =
ALLVERSIONS =
POPARTNER =
***confirms the document creation by database commit.
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'
EXPORTING
WAIT = 'X'
IMPORTING
RETURN =
LOOP AT i_return INTO wa_return.
WRITE wa_return-message.
ENDLOOP.Fill this tables:
GT_POSRVACCESSVALUES TYPE STANDARD TABLE OF BAPIESKLC,
GT_POCONTRACTLIMITS TYPE STANDARD TABLE OF BAPIESUCC,
Glauco -
Error - "service ticket can't saved as status is open"
Hello Friends,
We are automating the service ticket generation . I have developed a code to generate a service ticket by hard coding the values.
When I try to execute the code it is giving me an error that"service ticket could not be saved as the status is open." I tried changing the status but it is giving me the same error. Had anyone faced the same problem....Please help me...I am posting the code also...
I also changed the ls_status-status = 'I1026' (open). to "I1003"(in process) but the error is same. can anyone help me.....please...
Thanks a lot...Post Author: Ted Ueda
CA Forum: JAVA
The PSReportFactory service, CR Page Server, is only for viewing Crystal Report formats, and not instances in other formats.
For the other formats, ensure you list the SI_FILES property in the InfoStore query, then cast the resulting InfoObject to IContent. The IContent interface support methods to stream the file content from the File Repository Server.
Sincerely,
Ted Ueda -
Purchase Order Print Report Compilation Error
Hi,
While compiling the report in Reports Builder Purchase Order Print Report , we get the following error:
identifier GET_PRECISION must be declared.
Where as this is a seeded function inbuild in the Program Units.
Also while compiling on server we get the error.
Cannot convert rdf to rep.
Thanks,
Angelica.Couldn't find how to copy the PO layout over using copy express.
I did compare the RDOC fields for POR20002 in both databases and they are Identical.
In Crystal Reports, I did a formula search for N_Decimal_Places and it found nothing. Then I did a search for 'length' in all formulas and it finds length in N_Decimal_Places. When I double click on N_Decimal_Places it clears the screen and never shows the formula. This happens in both layouts for my test database and SBODemoUS.
Again, SBODemoUS works correctly and AAA_TEST give the error. -
Service Order as follow up document for Service Ticket
Hi,
we are using CRM 2005 and the IC-Webclient for the service callcenter.
Is it somehow possible to create a service order as follow up document out of a service ticket in IC-Webclient?
Thanks a lot.
Best regards
ManfredHi,
The Service Ticket itself is Service Order. The difference between them is that the Service Ticket does not have Item Category which is present in the Service Order.
Between your transaction code maintian the copy controls.
Hope it helps.
Regards,
Rajiv -
Error while creating service tickets
Hi all,
we are facing the followin error when we try to create a service ticket in WEB UI.
Version CRM 7 with EhP1 installed.
Please find the error details
Context initialization failed in view ICCMP_BTPARTNER/PartnerTable of UI Component ICCMP_BTPARTNER
An exception has occurred Exception Class CX_CRM_IC_JEXCEPTION - Exception CX_CRM_IC_JEXCEPTION occurred (program: CL_CRM_IC_MCM_SESSION_PROXY===CP, include: CL_CRM_IC_MCM_SESSION_PROXY===CM00C, line: 28).
Method: CL_CRM_IC_MCM_SESSION_PROXY=>GET_LOGON_STATUS
Source Text Row: 28
Initialization of view ICCMP_BTPARTNER/PartnerTable of UI Component ICCMP_BTPARTNER failed
An exception has occurred Exception Class CX_CRM_IC_JEXCEPTION - Exception CX_CRM_IC_JEXCEPTION occurred (program: CL_CRM_IC_MCM_SESSION_PROXY===CP, include: CL_CRM_IC_MCM_SESSION_PROXY===CM00C, line: 28).
Method: CL_CRM_IC_MCM_SESSION_PROXY=>GET_LOGON_STATUS
Source Text Row: 28
Cannot display view ICCMP_BTPARTNER/PartnerView of UI Component ICCMP_BTPARTNER
An exception has occurred Exception Class CX_CRM_IC_JEXCEPTION - Exception CX_CRM_IC_JEXCEPTION occurred (program: CL_CRM_IC_MCM_SESSION_PROXY===CP, include: CL_CRM_IC_MCM_SESSION_PROXY===CM00C, line: 28).
Method: CL_CRM_IC_MCM_SESSION_PROXY=>GET_LOGON_STATUS
Source Text Row: 28
Initialization of view ICCMP_BTPARTNER/PartnerView of UI Component ICCMP_BTPARTNER failed
An exception has occurred Exception Class CX_BSP_WD_RUNTIME_ERROR - View ICCMP_BTPARTNER/PartnerTable in component ICCMP_BTPARTNER could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Cannot display view ICCMP_BTPARTNER/PartnerViewSet of UI Component ICCMP_BTPARTNER
An exception has occurred Exception Class CX_BSP_WD_RUNTIME_ERROR - View ICCMP_BTPARTNER/PartnerTable in component ICCMP_BTPARTNER could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Worker session error in session initialization (SAM_QUEUE NOT SET )
No categorization schema assigned to application
I am using IE 7 version. The CRM application is installed in Windows SQL server 2008.
I have checked and the acitivated all the required service in SICF. The services are running.
Please guide me through about how to solve this issue.
regards,
ChandruHi Chandru,
Check if the following [thread1|No categorization schema assigned to application area (SERVICE_ORDER.....)] [thread2|No Categorization Schema assigned to application Area] helps you.
Regards,
Saumya -
Error Message when we create a Service Ticket in SAP CRM 2007
Hi All we are having a serious production issue when we create a S.Ticket in SAP CRM 2007 We get the following error message we are not trying to send any information to R/3 We have a planned go live this saturday. So any help would be greatly appreciated.
An error occurred in system EDIES during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
No controlling type could be determined (Notification E IAOM 012)
No controlling type could be determined (Notification E IAOM 012)
Regards
SathyaHi,
I have looked into your issue.
For this service ticket, kindly check the Org Unit maintained in Transaction and table OFIC_BILLORG_SRV are same. If not same kindly make changes in the following path in SPRO.
==> SAP Implementation Guide
==> Customer Relationship Management
==> Organizational Management
==> Cross-System Assignment of Organizational Units
==> Assign Billing Units to Service/Sales Organizations
If the above information is not helpful kindly take a look at note 861116.
I hope this helps.
Regards,
Venkat -
Service order-Error during account assignment
HI experts,
I am facing a problem in CRM when saving Service Orders.
Issue:No account assignment found for this service process
An error has occurred in the system XXX while copying the document
Message no. CRM_ORDER_MISC 020
Diagnosis
Errors occurred while transferring the document into another system.To view the error messages,see the enclosed log.
Transmission log
No account assignment found for this service process (Notification E CRM_SRV_LOG_EXT_OLTP 008)
Actually,We have a problem about service order,how to integration with WBS element.
We can see Account assignment in service order item from GUI,but search help is nothing.
Account assignment is missing in UI.
If anyone know it,please share with me.
Thank you.Hi Fan Ding,
1. Would you please check the Controlling integration settings in CRM and ECC systems.
Most importantly, Replicate service characteristics relevant to controlling
Assigning cost centres to service org units
Establishing controlling type, controllin glevel and scenarios
Assigning plant and storage location to service org units
etc.,
2. Please check whether Sales/Service organization assigned to Billing unit and in turn the Billing Unit is assigned to company code or not.
Regards, -
Report Server WMI Provider Error: Invalid namespace
Domain Server, Sql2012 server and SP2013 Server (3 vm servers)
the sql server reporting services service application and applications Proxy are installed and started (SP2013 Sever)
the sql server PowerPivot system Service and SQL server Reporting Services Service are Started (in Services on Server)
in sql server 2012 sp1 reporting service configured (web service URL and Report Manager URL are configured and tested, the database report server mode is native) (SQl 2012 Server)
under general Application Settings .. trying to setup the "Reporting Service Integration" give us the above error message (Report Server WMI Provider Error: Invalid namespace)
I was looking for all blogs and TechNet material but without success.Follow these steps:
1) Uninstall SSRS from the Database Engine server (MSSQLSERVER instance).
2) Install SSRS on the SharePoint server using the "Reporting Services - SharePoint" install option during SQL Feature selection, no other services are required (e.g. you do not need to install Database Engine services).
3) You should then see SSRS as a Service Instance in Central Admin -> Manage Services on Server, at which point you can also create an SSRS Service Application.
While this guide (http://msdn.microsoft.com/en-us/library/jj219068.aspx#bkmk_install_SSRS) walks you through it, this is for a single server install where the Database Engine is also installed on SharePoint, not something you want to do.
Trevor Seward
Follow or contact me at...
  
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs. -
CRM 5.0 - IC WebClient - Service Ticket vs Service Order Navigation
Hi Gurus
Have any of you experts out there used the Badi: Navigation to Service Ticket and Service Order.
This Badi is located at: SPRO->IMG->Customer Relationship Management
->Interaction Center Webclient->Business Transactions->Service Ticket
->Business Add-Ins (Badi)s.
We are using Service Tickets only, yet when searching in the Inbox we locate our Service Ticket Transactions, when we select the Transaction it opens in Service Order view, not Service Ticket view.
My understanding is that this Badi can resolve the issue, does anyone have an example of the code they've used in this Badi to force navigation to the Service Ticket.
This is highly critical to our implimentation, therefore maximum points for the right answer
Many Thanks
PandurangaHi Panduranga ,
Here is a method in BADI.
pay attention that's only one BADI can be active so deactivate default BADI.
method IF_EX_CRM_ICWC_SERVICE_NAV~NAVIGATE.
case iv_process_type.
when 'TSVO'. "#EC NOTEXT
* navigate to Service Ticket
rv_navigation_link = 'ServiceToSrvTHead'. "#EC NOTEXT
return.
when 'ZTSV'. "#EC NOTEXT
* navigate to Service Ticket
rv_navigation_link = 'ServiceToSrvTHead'. "#EC NOTEXT
return.
* when 'WRS1'. "#EC NOTEXT
* navigate to WebRequest
when others.
* navigate to "normal" Service Order
rv_navigation_link = 'ServiceToServHeader'. "#EC NOTEXT
return.
endcase.
endmethod.
Good Luck
Eli Steklov
<b>Please Reward Points if it Helps </b> -
Hi,
We are working on CRM4.0
We are working on service tickets in IC Webclient
Whenever we try to create a service ticket without confirming an account, it gives an error. This is causing problem because at times we are unable to confirm an account and need to register a ticket.
Kindly help
Regards,
VenkateshHi Venkatesh,
Check the note 821888 - Error in navigation to Service Ticket without account
Hopefully it will help
Regards,
Rekha Dadwal
<b>You gain a point for every point that you reward. So reward helpful answers generously</b> -
Enter service employee grp error in service ticket
Hi Forum,
We are working on CRM 5.0 SP 7,IC WebClient and have implemented the BAdi "CRM_SERVICEPROD_BADI" for assigning the 'Investigation' service product in the background whenever the service ticket is created. So the service product is assigning in the background everytime the ticket is created and at the same time we have the following errors in the ticket:
"Enter Service Employee Group"
"Enter the unit of measure"
Please guide.
ShridharHi,
Please remove the Service Employee Group partner function from the Transaction type TSRV(Default) - if you have used the default transaction (TSRV) in Business Transaction profile attached to the ICWEBCLIENT PROFILE.
ICWEBCLIENT PROFILE ---> Business Transaction --->dependent transaction
Go to the Transaction type >Partner function->remove the Service employee Group Partner function.
That should do it ..
Cheers!!
Raj -
Order Recommendation Report error
Hi,
I tried to create PO from Order Recommendation Report after running MRP wizard, however an error saying "Divide by zero error encountered" stop me from adding. I had define price and vendor before my attempt to add the PO.
Please advice.
Thanks.Hello Kait Chong
If you have Formatted search assigned to PO, please remove it then try to create the order again.
Regards,
Wilma Wang
SAP Business One Forums Team
Maybe you are looking for
-
When I send a text from my iPad, it shows that it comes from my email address. If I then text that same someone from my iPhone it still shows as if its coming from my iPad. How do I stop this?
-
Preview not opening new pages documents after Yosemite upgrade
Just upgraded to Yosemite and also upgraded Pages to 5.5. Created a new Pages document and now, in Finder, the preview does not work. If I control click on the pages file and select open with Preview I get an error "The file "XXXXX.pages" could not
-
Hardware or Software failure? Mac Book Pro
I got my Macbook Pro last year in October. It is a MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10). It came with mavericks. Right after I was offered to upgrade to Yosemite and in my inexperience with Macs I just went for it. Then I realized th
-
ITunesSetup.exe unable to download
I cannot download even the iTunes installer everytime I try to download it on internet explorer or firefox it stays at 1% and Estimated Time Left rockets up to like 10 hours. I do not understand this is the first time downloading itunes on this compu
-
Sending the SOAP request back in the SOAP response
Hi, I have a requirement in which I need to update a database from the information I receive in a SOAP request. Now my database will respond back with the number of records that are updated. Now I need to send back a SOAP response which should have t