IC Service Ticket Order Error Report

We have several service tickets in error (for example no partners entered for partners that are mandatory, no service ticket description entered (our own error), etc)
How do we get a report that lists all service tickets in error - we can't user the Inbox and we don't want to use a BW/BI report since it won't be real time - and we don't want to use a GUI transaction since that's old school (for CRM 2007)

semi old school, we created a SQ01 query using logical db in SQ02 CRMLDB_SALES_MON.
You can create a transaction launcher in web to launch this report, or create the report then create a Z t-code that runs this report if you don't want to launch SQ01.
For us, IT works the errors so ok to still use the gui.

Similar Messages

  • Service Ticket/Order Tracking Text

    Hi CRM experts,
    I found in the SAP Help this phrase:
    You can use e-mail threading for service tickets and cases to link e-mails to the associated business object, keeping all communication and related e-mails together for easy access to the information, regardless who handles the business object. E-mail threading also enables the e-mails to be routed to the person responsible for that business object if the customer sends the e-mail back to the interaction center.
    (http://help.sap.com/saphelp_crm70/helpdata/EN/46/1c4dd0f3ec5873e10000000a11466f/frameset.htm)
    I've been able to find the "Service Ticket/Order Tracking Text" attribute in the Mail Form, but it's not clear to me how do I have to use it.
    What shuld I write into it?
    How does it work?
    Can anybody help me?
    Regards,
    Andrea

    If I understood correct its a short text at it will be saved in STXH, you need to find out with ur Functional person for the Text id and text object... else as the previous response run the trace you can find it ur self...
    you can use read_text FM with Text related info.

  • Error while Saving Service Sales order.

    Hi..
    Please help me for resolving below error..
    While saving service sales order error is coming as-
    Invalid account assignment category...
    Detailed Error-
    "Assign components to a/c assignment category & Account Assigmnet Category not defined.
    In customisining a/c assgnment cate for ser & mainta order .In standard define the following values for the order category 30.A/c Asd type general F,
    A/c *** type Project Q,A/c assigment type Sales Order E,Sales Doc Project D".
    Awaiting for your inputs....
    Thanks
    Manoj Mahajan

    Hi Manoj,
    Account Key assigned to the pricing condition hasn't been configured completely.
    Please check the appropriate account key and speak to your FI team.
    Pl award me points if it is helpful.
    Let me know if you need more details.
    Thanks,
    Ramesh

  • Service purchase order bapi_po_create1 error: maintain services or limits

    I am trying to create service Purchase Order.
    I am getting error: 'Purchase order still contains faulty items, Please maintain services or limits'.
    Struggling to solve this. Can anybody shed some light on this to solve.
    I would appreciate your any help.
    thanks.
    The following is the code I am working.
    REPORT  ZAUTO_PO_CREATE1                        .
    constants: c_x value 'X'.
    DATA: i_poitem TYPE STANDARD TABLE OF bapimepoitem,
    i_poitemx TYPE STANDARD TABLE OF bapimepoitemx,
    i_poitem_sch TYPE STANDARD TABLE OF bapimeposchedule,
    i_poitem_schx TYPE STANDARD TABLE OF bapimeposchedulx,
    i_acct_*** TYPE STANDARD TABLE OF bapimepoaccount,
    i_polimits type standard table of BAPIESUHC,
    i_acct_assx TYPE STANDARD TABLE OF bapimepoaccountx,
    i_services TYPE STANDARD TABLE OF bapiesllc ,
    i_srvacc TYPE STANDARD TABLE OF bapiesklc,
    i_return TYPE STANDARD TABLE OF bapiret2,
    wa_header TYPE bapimepoheader,
    wa_headerx TYPE bapimepoheaderx,
    wa_poitem TYPE bapimepoitem,
    wa_poitemx TYPE bapimepoitemx,
    wa_poitem_sch TYPE bapimeposchedule,
    wa_poitem_schx TYPE bapimeposchedulx,
    wa_acct_*** TYPE bapimepoaccount,
    wa_acct_assx TYPE bapimepoaccountx,
    wa_services TYPE bapiesllc,
    wa_srvacc TYPE bapiesklc,
    wa_return TYPE bapiret2,
    wa_BAPIESUHC type BAPIESUHC,
    ws_po TYPE bapimepoheader-po_number.
    data: wa_it_xlikp like line of it_xlikp.
    loop at it_xlikp into wa_it_xlikp.
    endloop.
    data: wa_it_xlips like line of it_xlips.
    loop at it_xlips into wa_it_xlips.
    endloop.
    data: wa_it_xvbpa like line of it_xvbpa.
    loop at it_xvbpa into wa_it_xvbpa.
    if wa_it_xvbpa-parvw = 'SP'.
    wa_header-vendor = wa_it_xvbpa-lifnr.
    endif.
    endloop.
    *data: it_komp type table of komp,
         wa_it_komp like line of it_komp.
         loop at it_komp into wa_it_komp.
         endloop.
    service PO is only for YLF delivery type.
    if wa_it_xlikp-lfart ne 'YLF'.
    exit.
    endif.
    shipping conditions.
    *case wa_it_xlikp-vsbed.
    *when '3P' or 'CP'.
    *exit.
    *endcase.
    wa_header-doc_type = 'YB'.
    wa_header-creat_date = sy-datum.
    wa_header-created_by = sy-uname.
    wa_header-vendor = '0005000000'.
    wa_header-comp_code = 'OB01'.
    wa_header-purch_org = 'OB01'.
    wa_header-pur_group = 'OB9'.
    wa_header-CURRENCY = 'USD'.
    wa_header-vper_start = '20061118'.
    wa_header-vper_end = '20061126'.
    wa_header-ref_1 = 1.
    wa_header-incoterms1 = 'AOS'.
    wa_header-incoterms2 = ''.
    wa_header-our_ref = 'N'.
    wa_headerx-comp_code = c_x.
    wa_headerx-doc_type = c_x.
    wa_headerx-creat_date = c_x.
    wa_headerx-created_by = c_x.
    wa_headerx-vendor = c_x.
    wa_headerx-purch_org = c_x.
    wa_headerx-pur_group = c_x.
    wa_headerx-vper_start = c_x.
    wa_headerx-vper_end = c_x.
    wa_headerx-ref_1 = c_x.
    wa_headerx-incoterms1 = c_x.
    wa_headerx-incoterms2 = c_x.
    wa_headerx-our_ref = c_x.
    wa_poitem-po_item = '00010'.
    wa_poitem-short_text = 'Automatic generation - Freight'.
    wa_poitem-plant = '0089'.
    wa_poitem-quantity = '1'.
    *wa_poitem-MATERIAL = '10'.
    wa_poitem-NET_PRICE = '23.00'.
    wa_poitem-po_unit  = 'ACT'.
    wa_poitem-item_cat = 'D'.
    wa_poitem-acctasscat = 'K'.
    *wa_poitem-matl_group = 'S1'.
    *wa_poitem-pckg_no = '10'.
    APPEND wa_poitem TO i_poitem .
    wa_poitemx-po_item = '00010'.
    *wa_poitemx-po_itemx = c_x.
    wa_poitemx-short_text = c_x.
    wa_poitemx-plant = c_x.
    wa_poitemx-quantity = c_x.
    wa_poitemx-net_price = c_x.
    wa_poitemx-po_unit = c_x.
    wa_poitemx-tax_code = c_x.
    wa_poitemx-item_cat = c_x.
    wa_poitemx-acctasscat = c_x.
    wa_poitemx-matl_group = c_x.
    wa_poitemx-pckg_no = c_x.
    APPEND wa_poitemx TO i_poitemx.
    wa_poitem_sch-po_item = wa_poitem-po_item .
    **wa_poitem_sch-delivery_date = ''.
    APPEND wa_poitem_sch TO i_poitem_sch.
    wa_poitem_schx-po_item = wa_poitem-po_item.
    wa_poitem_schx-po_itemx = c_x.
    wa_poitem_schx-delivery_date = c_x.
    APPEND wa_poitem_schx TO i_poitem_schx.
    wa_acct_***-po_item = wa_poitem-po_item.
    wa_acct_***-serial_no = 01.
    wa_acct_***-gl_account = '5210'.
    wa_acct_***-co_area = 'OB01'.
    wa_acct_***-costcenter = '36089'.
    wa_acct_***-funds_ctr = 'DUMMY'.
    APPEND wa_acct_*** TO i_acct_***.
    wa_acct_assx-po_item = wa_poitem-po_item.
    wa_acct_assx-serial_no = 01.
    wa_acct_assx-po_itemx = c_x.
    wa_acct_assx-serial_nox = c_x.
    wa_acct_assx-gl_account = c_x.
    wa_acct_assx-co_area = c_x.
    wa_acct_assx-costcenter = c_x.
    wa_acct_***-funds_ctr = c_x.
    APPEND wa_acct_assx TO i_acct_assx.
    *services/ limits
    *wa_BAPIESUHC-limit = '3000.00'.
    wa_BAPIESUHC-EXP_VALUE = '300.00'.
    wa_BAPIESUHC-no_limit = 'X'.
    *wa_BAPIESUHC-NO_FRLIMIT = 'X'.
    append wa_bapiesuhc to i_polimits.
    wa_services-pckg_no = '20'.
    wa_services-line_no = '2'.
    wa_services-service = '0005000000'.
    wa_services-subpckg_no = '10'.
    wa_services-quantity = '100'.
    wa_services-gr_price = '100'.
    wa_services-userf1_txt = 'TEXT'.
    wa_services-from_line = '1'.
    wa_services-to_line = '2'.
    APPEND wa_services TO i_services.
    wa_srvacc-pckg_no = '20'.
    wa_srvacc-line_no = '1'.
    wa_srvacc-serno_line = '02'.
    wa_srvacc-serial_no = '02'.
    wa_srvacc-percentage = '100'.
    APPEND wa_srvacc TO i_srvacc.
    CALL FUNCTION 'BAPI_PO_CREATE1'
    EXPORTING
    poheader = wa_header
    poheaderx = wa_headerx
    POADDRVENDOR =
    TESTRUN =
    MEMORY_UNCOMPLETE =
    MEMORY_COMPLETE =
    POEXPIMPHEADER =
    POEXPIMPHEADERX =
    VERSIONS =
    NO_MESSAGING =
    NO_MESSAGE_REQ =
    no_authority = c_x
    no_price_from_po = c_x
    IMPORTING
    exppurchaseorder = ws_po
    EXPHEADER =
    EXPPOEXPIMPHEADER =
    TABLES
    return = i_return
    poitem = i_poitem
    poitemx = i_poitemx
    POADDRDELIVERY =
    poschedule = i_poitem_sch
    poschedulex = i_poitem_schx
    poaccount = i_acct_***
    *POACCOUNTPROFITSEGMENT =
    poaccountx = i_acct_assx
    POCONDHEADER =
    POCONDHEADERX =
    POCOND =
    POCONDX =
    POLIMITS = i_polimits
    POCONTRACTLIMITS =
    poservices = i_services
    posrvaccessvalues = i_srvacc
    POSERVICESTEXT =
    EXTENSIONIN =
    EXTENSIONOUT =
    POEXPIMPITEM =
    POEXPIMPITEMX =
    POTEXTHEADER =
    POTEXTITEM =
    ALLVERSIONS =
    POPARTNER =
    ***confirms the document creation by database commit.
       CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'
        EXPORTING
          WAIT          = 'X'
    IMPORTING
      RETURN        =
    LOOP AT i_return INTO wa_return.
       WRITE wa_return-message.
    ENDLOOP.

    Fill this tables:
    GT_POSRVACCESSVALUES  TYPE STANDARD TABLE OF BAPIESKLC,
    GT_POCONTRACTLIMITS   TYPE STANDARD TABLE OF BAPIESUCC,
    Glauco

  • Error - "service ticket can't saved as status is open"

    Hello Friends,
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    Thanks a lot...

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  • Purchase Order Print Report Compilation Error

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  • Service Order as follow up document for Service Ticket

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  • Error while creating service tickets

    Hi all,
    we are facing the followin error when we try to create a service ticket in WEB UI.
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    Context initialization failed in view ICCMP_BTPARTNER/PartnerTable of UI Component ICCMP_BTPARTNER
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    An exception has occurred Exception Class  CX_CRM_IC_JEXCEPTION - Exception CX_CRM_IC_JEXCEPTION occurred (program: CL_CRM_IC_MCM_SESSION_PROXY===CP, include: CL_CRM_IC_MCM_SESSION_PROXY===CM00C, line: 28). 
    Method:  CL_CRM_IC_MCM_SESSION_PROXY=>GET_LOGON_STATUS 
    Source Text Row:  28
    Cannot display view ICCMP_BTPARTNER/PartnerView of UI Component ICCMP_BTPARTNER
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  • Error Message when we create a Service Ticket in SAP CRM 2007

    Hi All we are having a serious production issue when we create a S.Ticket in SAP CRM 2007 We get the following error message we are not trying to send any information to R/3 We have a planned go live this saturday. So any help would be greatly appreciated.
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    Transfer Log
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    Regards
    Sathya

    Hi,
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    Regards,
    Venkat

  • Service order-Error during account assignment

    HI experts,
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    Errors occurred while transferring the document into another system.To view the error messages,see the enclosed log.
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    Hi Fan Ding,
    1. Would you please check the Controlling integration settings in CRM and ECC systems.
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  • Report service Integration (sql 2012 and SharePoint 2013) error Report Server WMI Provider error: Invalid namespace

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    Follow or contact me at...
    &nbsp&nbsp
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  • CRM 5.0 - IC WebClient - Service Ticket vs Service Order Navigation

    Hi Gurus
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    Panduranga

    Hi Panduranga ,
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  • Service ticket error

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    Venkatesh

    Hi Venkatesh,
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    Regards,
    Rekha Dadwal
    <b>You gain a point for every point that you reward. So reward helpful answers generously</b>

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    That should do it ..
    Cheers!!
    Raj

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    Hello Kait Chong
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