"Reason for Status" in Service Ticket

Hi Experts,
In IC Webclinet (SAP CRM 2007) I am in the porcess of configuring a Transaction Type for Service Ticket. There is field called "REASON FOR STATUS" which needs to be filled in every time when the status of the Service Ticket is changed. I am not able to find this in the system. Can any one suggest how do I configure this field in the system.
Regards,
Ronit

Hi Ronit
Status reasons is nothing but a Subject Profile.
Heres how to config Subject profile:
1. Define Catalog:
IMG > CRM > Basic Functions > Catalogs, Codes and Profiles > Define Catalogs
2. Define Code Groups and Codes
IMG > CRM > Basic Functions > Catalogs, Codes and Profiles > Define Code Groups and Codes for Catalogs
3. Define Code Group Profiles
IMG > CRM > Basic Functions > Catalogs, Codes and Profiles > Define Code Group Profiles
4. Define Subject Profiles
IMG > CRM > Basic Functions > Catalogs, Codes and Profiles > Define Subject Profiles
Now you can assign the Subject profile to the status profile.
I hope this helps
Rupesh

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Edited by: manas sahoo on Aug 6, 2008 9:44 AM

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"Reason for Status" in Service Ticket

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