Evaluation of a survey.

I have made a survey in SAP CRM 5.2 and attached it to an activity. In the backend I can tell 2000 surveys have been posted through these activities. I'd like to see the results of my survey, but when I click on the Evaluate button in crm_survey_suite, I get the following message: No data is available for evaluation. Which is odd, because it actually says there are 2000 surveys:
There are 2000 questionnaires to be evaluated
the analysis may take some time
you can import the data by block
you want to import data by block of 1000 or all
Is there some post-processing of surveys involved that I do not know about?

Hi,
I am not sure if I understood your issue correctly or not.
You need to ensure "Evaluation without business Infomation warehouse" under settings ticked to get the results in survey evaluation.
Regards...Arup

Similar Messages

SRM Vendor Evaluation - Vendor List survey not launching

Claudia Michaels -
I too have a similar problem. Your advice to other user was helpful. In similar situation. SRM5.0. I have a Questionnaire defined using IMG activity (WebSurvey Cockpit). When I execute the Evaluate Vendor from the SRM Process Vendor List - I get "Page cannot be displayed".
1. I checked the table TUWS_SURVEY - and the Survey exists.
2. I ran the GET xlst name and it found it - XSLT Program Name: UXSGAB49CFCDA641774DB513A35B
3. You mentioned checking to see if BBP_VE_SERVICE and/or UWS_FORM_SERVICE were active. How do I check this?
Teresa Berenyi

I fgured this out for myself. To check if BBP_VE_SERVICE and/or UWS_FORM_SERVICE are active - use T-Code SICF.

Role for Vendor Evaluation

Hi experts
i'd like to know what are the standard role for vendor evaluation and vendor qualify in SRM EBP 7.0.
Regards
Andrea

The vendor evaluation questionnaire is always triggred when a the user posts a confirmation RIGHT?
/SAPSRM/RECIPIENT -SAP SRM Server Role
com.sap.pct.srm.ro_goodsrecipient-Portal Role
Supplier Evaluation
You can use Supplier Evaluation in SAP Supplier Relationship Management (SAP SRM) to evaluate your suppliers by means of Web-based surveys. You can tailor individual surveys and questionnaires, and select the criteria to evaluate. You can then transfer the data that you gather from the questionnaires and surveys to SAP NetWeaver Business Intelligence (SAP BI). You can use this information to help you select suppliers and negotiate conditions.
For more information on reporting in SAP BI, see the SAP NetWeaver documentation on SAP Help Portal at http://help.sap.com SAP NetWeaver SAP NetWeaver <release> Library SAP Library SAP NetWeaver Library BI Content Supplier Relationship Management Supplier Evaluation .
Prerequisites
You need to compile questionnaires using the WebSurvey Cockpit. For more information, see the SAP NetWeaver documentation on SAP Help Portal at http://help.sap.com SAP NetWeaver SAP NetWeaver <release> Library SAP Library SAP NetWeaver Library SAP NetWeaver by Key Capability Application Platform by Key Capability Business Services Web Survey .
When you use the Supplier Survey Cockpit (see below), you can access the WebSurvey Cockpit from the SAP NetWeaver Portal. To compile a questionnaire, in this case, click on the Supplier Evaluation tab strip. Then click on Create Questionnaire.
Features
There are two different methods to collect data to evaluate supplier performance:
Event-driven evaluation. For example, when saving an invoice, a questionnaire is presented to the user
Ad-hoc evaluation through surveys managed with the Supplier Survey Cockpit
Event-Driven Evaluation
SAP Supplier Relationship Management (SAP SRM) supports event-driven questionnaires for two specific occasions:
Saving of a confirmation
Saving of an invoice
Note
The event-driven evaluation and the ad-hoc evaluation use separate InfoProviders in SAP NetWeaver BI. The InfoProvider that is used for event-driven evaluation is also used for evaluation triggered from out of the Advanced Supplier List.
End of the note.
These events trigger a questionnaire, which pops up on the screen or enable a button to open the questionnaire. To carry out event-driven evaluation, you first have to specify in Customizing when and under which circumstances you want the evaluation to take place. For example, you can define that the evaluation is to occur for certain product categories, or suppliers, or purchasing organizations. You can also define the frequency (for example, every invoice/confirmation, or every second invoice/confirmation, and so on). For more information, see Customizing: Integration with Other SAP Components Data Transfer to the SAP Business Information Warehouse Settings for Application-Specific DataSources (SRM) Define Events for Supplier Evaluation in SRM
Process
Supplier Evaluation is used in the Confirmation and Invoice applications to evaluate day-to-day activities on the basis of operational documents. It can also be used from the Approved Supplier List.
Supplier Evaluation Examples Application
Possible Questionnaire
Possible Criteria
Confirmation
Evaluation of goods
Delivery on time?
Condition of packaging?
Confirmation
Evaluation of services*
Was the service performed in a timely fashion?
Quality of service performed?
Invoice
Evaluation of invoice
Invoice quantity = confirmed quantity?
Was the invoice clearly presented?
Approved Supplier List
Evaluation of supplier
Reliability of supplier?
Price transparency of supplier?
Note
*Note the data protection regulations that apply when evaluating services.
End of the note.
For more information about SAP NetWeaver BI Reporting, see SAP Help Portal at http://help.sap.com SAP NetWeaver BI Content Supplier Relationship Management Supplier Evaluation
Ad-Hoc Evaluation: Supplier Survey Cockpit
The Supplier Survey Cockpit is an application with which you can manage surveys to gain information about your suppliers. After completion of a survey, the survey data is transferred to SAP NetWeaver Business Intelligence (SAP NetWeaver BI) for reporting. Analyzing the survey outcomes in SAP NetWeaver BI helps you to always be up on your suppliers' performance regarding, for example, reliability, quality, and service.
The Supplier Survey Cockpit enables you to gather information independently of a certain purchasing event. With the Supplier Survey Cockpit, you can do the following:
Set up a survey
Assign a questionnaire to the survey
Distribute the questionnaire via e-mail and
Monitor the responses
Features
To access the Supplier Survey Cockpit, choose Supplier Evaluation and then Survey Management under Detailed Navigation.
By default, you find three queries: A survey query, a survey package query, and a survey monitor query. Depending on the query you choose, the table below the queries displays different information.
To manage surveys, choose the survey query. Click on Create to create a new survey. Select a survey from the table and click on Display, Edit, or Delete to display, change, or delete a survey.
To manage survey packages, choose the survey package query and click on the corresponding buttons.
To download the table contents in MS Excel format, click on Export.
For more information on the queries, which serve to monitor surveys, see Survey Monitoring.
BR
MUTHU

SRM vendor evaluation

Hi,
Has anybody worked with the new SRM Vendor Evaluation - Analytics with Surveys?
I am trying to use the standard surveys/questionnaires provided in SRM 5.0 - SRM_CONF1E, SRM_VL_E, SRM_INVE.
Have activated the event: Confirmation with the following settings:
Transaction type: Confirmation
Vendor: *
Purchasing organization: *
Category ID:
Source system:
Product ID: *
Procedure : Always - When Saving
Probability:
WebSurvey: SRM_CONF
Questioannaire: SRM_CONF_1
Now, when I do a confirmation from the Confirm Goods/Services Screen, I am still not getting the questionnaire. Are there any other configurations to be done?
Any help will be highly appreciated/reward.
Regards,
Waheed

Hi Waheed,
do you get an error message?
Depending on error, it could be the unicode setting of your system. The standard questionnaires work fine in NON-Unicode. In Unicode system, sometimes it is necessary to copy the standard questionnaire into an own survey.
Also the XSLT code might be missing and need to be generated.
Kind regards,
Claudia

Survey Suit in CRM

Dear SAP Guru's,
Could anyone plz help me how to go about using a Survey suit.
I have created a questionnaire in CRM_SURVEY_SUIT.
Kindly plz share any info about implementing a Survey Process.
Is there any TX. Code to call the Survey Sheet in CRM system. Plz help me with ur experience.
Regards,
Amit

Hi Amit,
I am giving the example how to create questionnaire with Survey Suite for Activities, repeat the same according to your object
Defining Questionnaires
Use
The questionnaire in the activity is based on the survey. A survey is created in the Survey Suite. This is a tool for managing surveys, opinion polls and questionnaires. The surveys can be found in the left area of the Suite. The surveys for each application are found in the corresponding folders in the tree.
For an overview of the available surveys for the relevant application, open the folder for that application.
To display the content of a survey, double-click the survey you wish to see. The content is displayed on the right hand side of the screen.
If a translation has been created for a survey, and is available, the symbol next to the survey in the tree is the symbol for the "Translate" function.
It is possible to copy an existing survey. In this way, you make savings by reusing questionnaires in the same or similar survey projects.
Procedure
To carry out the activity, choose one of the following navigation options:
Transaction Code CRM_SURVEY_SUITE
IMG Menu Customer Relationship Management  Transactions  Settings for Activities  Questionnaires  Define Questionnaires
General Settings for the Questionnaire:
1. Enter the transaction code CRM_SURVEY_SUITE to start the Survey Cockpit.
The Overview of Surveys screen appears.
2. In the list of applications choose the component ACTIVITY.
a. Press button Create (F5) to create a new questionnaire.
b. If you have already assigned a survey to the component, you can choose button Change (F6) to maintain it.
c. If you are copying an existing survey from another application, select the survey, choose the button Copy (F7), assign your newly created survey to application ACTIVITY and rename the survey.
You can edit your questionnaire in the Survey Builder that is opened for case a. and b.
A template is generated for a newly created survey. It already contains a survey title and a section with a question/answer and pushbuttons to send or reset the filled out questionnaire.
3. You can maintain survey attributes (CTRL + F12) to make central settings for your questionnaire.
The system opens a dialog box in which you can decide, for example, whether the survey can still be changed after sending or for which scenarios is it valid.
Create Survey Elements:
1. In the upper left screen area, select the hierarchy node in the structure view of the questionnaire.
2. Choose Insert Section to create a group of individual questions that belong together as regards subject.
The system displays detailed information for the section in the lower left screen area.
3. In the Text field enter a name that is to appear as the title of the question group in the survey.
4. Select the new section and choose Insert Question to define your questions. The system displays entry fields in which you can enter the question text, ID (is visible in expert mode) and the rating factor.
A question consists of the attributes question text, Id, and rating factor, which you must maintain and also of as many answers as required.
A unique Id must be assigned to each question. This Id is necessary for the later evaluation of the completed survey. The system gives you a suggestion for a unique Id, but you can overwrite this.
With the rating factor, you can control the quantitative evaluation of the survey. The higher the rating factor, the greater the weighting of the question in the evaluation. In the evaluation, the calculation is made by multiplying the rating factor of each question by the rating of the selected answer.
5. Select your question and choose Insert Answer to pre-define your answers. The system displays entry fields.
An answer consists of answer attributes and answer options. According to the answer category, the answer can contain one or more answer options. For input fields and text areas, only one answer option per answer is allowed, for radio buttons, check- boxes and list boxes, as many answer options as required are possible.
A unique Id (is visible in expert mode) must be assigned to every answer. This Id is necessary for the later evaluation of the completed survey. The system will give you a suggestion for a unique Id, but you can overwrite this.
You can also determine whether the text is placed to the left or the right of the input element and whether the answer should be in display format only and therefore unchangeable.
For input fields and text areas, you must also specify the size.
If necessary, select one of the answer options as a default value that is already selected when you open the questionnaire.
6. Add other questions/answers that you want to ask in this section or create new sections with questions/answers.
The system updates the status of the questionnaire in the structure view and in the preview every time as soon as you confirm your entries.
7. To change the attributes of a survey element you created, you have to double-click on it in the structure view.
8. Choose Save.
You can run a test for the created survey (CTRL + F8).
9. Go back (F3) and activate your survey (CTRL + F1).
After creating the questionnaire you got to create an URL for this, If you wish to use it in E-Mails. Pleas refer to the following two links to Create an URL
https://www.sdn.sap.com/irj/sdn/profile?userid=3527467
Re: CRM Survey Suit
As per my Knowledge there is no Specific config guide for this
Reward points if it helps
Murali

Marketing Attributes not updating in BP through Suvery

Hi friends,
I m working in CRM 5.0, i want to update marketing attribute of BP using survey response, i have created survey which include marketing attributes, in survey setting i have maintained
Callback to PBO CRM_MKTBP_SVY_ATTRIBUTE_PBO
Callback to PAI CRM_MKTBP_SVY_ATTRIBUTE_PAI
further i have generated survey url using BSP option, next i have assign this survey url to mail form, Customers/BPs can open the mail and able to fill the survey successfully, but when i checked in master data of BP no marketing attributes are assign to them(Marketing attributes are not updating).
Please help me to resolve this,do i will have to add marketing attribute anywhere in FM code ?? i have also read sap note : 638320 but no success.
Thanks,
Vivan

Hello together,
I would like to describe my own problem with updating Marketing Attributes in a Business Partner via a CRM Survey.
Currently I am working with SAP CRM 7.0 EHP1. The Survey is maintained in SAP Survey Suite in the Application "Marketing".
Furthermore I am using the following function modules:
Callback to PBO CRM_MKTBP_SVY_ATTRIBUTE_PBO
Callback to PAI CRM_MKTBP_SVY_ATTRIBUTE_PAI
The Marketing Attributes should be updated within a Contact. This contact have assigned the role "Internet User". Behind this role I have defined my CRM User name.
For testing the Attribute update I have generated an URL with BSP. Afterwards I opened this URL and logged in with my CRM User name. After filling in the survey and submitting no business partner were updated. It seems that the "conversion" from my CRM User to the CRM contact doesn't work. I think there could be a problem with the PBO and PAI modules. Because the functionality "Evaluation" within the Survey Suite shows a number of evaluated questionnaires and answers after submitting my survey.
So my questions:
Are the mentioned PBO and PAI modules up to date? (Last change date was in 2005)
Is the Application "Marketing" within the SAP Survey Suite the correct one?
I would be glad if anyone could give me tip for my problem. Thanks a lot and best regards,
Oliver

Marketing Attributes alignment from Parent BP to Child BPs

Hi,
We have a requirement of updating marketing attributes on child BPs if they are getting changed at the Parent BP.
For eg If attribute A is getting changed at Parent using transaction BP, system shoudl fetch all its child BPs from BP hierarchy in background and update the value of attribute A there.
I am thinking of using BADI BUPA_GENERAL_UPDATE
Please provide me Std FMs to udpate marketing attribute os a BP and the place hwere to write code.
Please suggest me some othe solutions to realise this requirement.
Any help is appreciated.
Regards,
Pratyasha Shishodia

Hello together,
I would like to describe my own problem with updating Marketing Attributes in a Business Partner via a CRM Survey.
Currently I am working with SAP CRM 7.0 EHP1. The Survey is maintained in SAP Survey Suite in the Application "Marketing".
Furthermore I am using the following function modules:
Callback to PBO CRM_MKTBP_SVY_ATTRIBUTE_PBO
Callback to PAI CRM_MKTBP_SVY_ATTRIBUTE_PAI
The Marketing Attributes should be updated within a Contact. This contact have assigned the role "Internet User". Behind this role I have defined my CRM User name.
For testing the Attribute update I have generated an URL with BSP. Afterwards I opened this URL and logged in with my CRM User name. After filling in the survey and submitting no business partner were updated. It seems that the "conversion" from my CRM User to the CRM contact doesn't work. I think there could be a problem with the PBO and PAI modules. Because the functionality "Evaluation" within the Survey Suite shows a number of evaluated questionnaires and answers after submitting my survey.
So my questions:
Are the mentioned PBO and PAI modules up to date? (Last change date was in 2005)
Is the Application "Marketing" within the SAP Survey Suite the correct one?
I would be glad if anyone could give me tip for my problem. Thanks a lot and best regards,
Oliver

Infotype Master Data - TCODE for recording

Hi HCM Experts,
I am just new to HCM and engaged in data conversion template preparation. I will be executing BDC for below info types. I explore few Tcode in HCM and found that infotypes are repeating on other HCM Tcode also.
Would seek advise on best fit Tcode to perform BDC on below each info types. (i.e which is Tcode to be used for recording of master data of below Into types)
IT1000     Object Name
IT1001     Relationships
IT1005     Planned Compensation
IT1008     Acct. Assignment Features
IT1010     Authorities/Resources
IT1013     Employee Group/Subgroup
IT1050     Job Evaluation Results
IT1051     Survey Results
IT1011     Working Time
IT1028     Address
Please note that i am aware about LSMW and data load conversion activities, need inputs on respective Tcode against each infotypes.
Thks in advance for helping.

Hi ,
Use the SHDB transaction for BDC Recording.
Give the transaction to record as PA30.
Then PA30 screen will come.
   Fill the Infotype based on your requirement.
Then continue with recording by filling the details of corresponding infotype.

Service Desk Enhancement with Forms & Survey - no data evaluation possible

Hello,
I implemented an additional form in the service desk (using the survey functionality)
See details here: http://www.solutionmanagerexpert.com/article_printable.cfm?id=5621
Creation was fine, I am able to see the additional form as extra tab in Service Desk Support Messages (transaction type SLFN).
But evaluting the data does not work.
According to the survey suite, no data is available - but I answered to the survey/provided input to the form.
I saved the values, and looking into the appropriate tables (mentioned here: CRM Survey Evaluation Data Storage) give the impression that answers are there.
But I cannot evaluate them...
Does anybody have experience with this kind of service desk enhancement and knows how to get the data for evaluation?
Regards,
Jan

Hi Shilpi,
Could you please share how did you achieve this..
Regards.,
Franklin.

CRM Survey Evaluation

Hi All,
I want to user Survey Evaluation form CRM_SURVEY_SUITE without use BW extraction,
but I see only some fields available. I need in particular Customer Code and Customer Name by they are not available in Survey avalutaion button into transaction CRM_SURVEY_SUITE.
The second question is how to manage the authorization to see only some Call List to and Survey to the end users
(for example I'm Italian and I have to see only Italian Call List) suing transaction CRMD_TM_CLDIST and CRM_SURVEY_SUITE. I have to work with roles or other way ?
Thanks a lot and Best Regards,
Davide Ivanov

Hi Davide,
perhaps the SAP Note [1057344 - CA: Can't identify the person who answers the survey.|https://service.sap.com/sap/support/notes/1057344] can be helpful.
Best regards
Gregor

CRM Survey Evaluation Data Storage

Hi!
I create, with the CRM_SURVEY_SUITE, some questionnaires, and I enter values for all the questions.
When I work with these activities, I need to take these values,
Does anyone know which tables store this information? And if I need some functions to interpret this information (I need the values and/or percentages)?
Will reward points!
Regards,
Gonzalo Henderson.

hi
first of all i would like to explain the standard methodology to store the surevy results in CRM
In SAP Standard when a customer answers a survey, a new activity with transaction type 0000 will be created that automatically triggers the follow-up processes. In our business scenario were not using transaction type 0000 but Y004 instead.
To make the campaign automation survey scenario running for this transaction type as well you have to change a BAdI.
The following procedure describes where and how to adapt the respective changes.
In a real customer scenario this is a very likely procedure.
Transaction Code SE18
1. SAP Menu Architecture and Technology---->ABAP Workbench -
>Utilities -
>Business Add-Ins
2. Enter the name of the respective BAdI CRM_MKTCA_SVY_PAI in the field Definition Name and choose Display first.
3. Go to tab Interface and double-click on the default implementation class CL_DEF_IM_CRM_MKTCA_SVY_PAI.
4. Again, double-click on method IF_EX_CRM_MKTCA_SVY_PAI~PROCESS_SVY_PAI_FOR_CA and confirm the following dialog box with Yes.
5. In the following you see the example implementation for transaction type 0000.
6. Now switch to change mode and search for 0000 with the Find/Replace button.
7. In the following replace the line
iv_process_type = '0000' with the line
iv_process_type = 'Y004'
8. Save your settings and dont forget to activate your coding again.
now just try to understand it
because as soon as customer repond to the survey you get an in bound activity
this activity generation is crucial part of response analysing because this activity contains the info regarding the customer response
you can also see the details of the sales activity automatically triggered in CRM when survey response is filled from customer
in following tables
ECRM_ISU_ACTIVITY_DISPLAY
Displays an activity by taking the Business Transaction Number for the same.
CRM_CLM_CREATE_CALL_LIST
Create call list for activities generated
ET_ACTIVITY_H
Header Details of an activity such as PRIORITY,
OBJECTIVE, Address Details etc.
ET_ACTIVITY_I
Item Details of an activity.
in the similar way you are trying to retrieve the surevy info stored in tables
also This activity also has the response of the customer which can be viewed in the Questionaire Tab of the activity.
You need to maintain a customizing setting for Questionaire Determination.
Customer Relationship Management -> Transactions-> Settings for Activities -> Questionnaires -> Define Determination for Questionnaires: Business Activity.
Maintain an entry here. Put the Determiantion Id, Descr and transaction type (0000), keep the Questionaire Column Blank, and mark the Checkbox in the Active Column.
3. At the database level two tables get updated based on the response.
CRMD_MKTRU_SVY: Assignment Business Partner / Surveys
CRMD_MKTCA_CT_IN: Table for Inbound Entry
Also in transaction CRM_SURVEY_SUITE, select your survey and click on the Evaluation Button. It should also show the response of the customers
and in your case customer is you coz you urself are filling the surveys.
best regards
ashish

CRM Survey: Simple Survey Evaluation

Hi Forum,
I created one Survey using CRM_SURVEY_SUITE and I would like to extract result using Simple Survey Evaluation.
I set the flags Evaluation without Business Information Warehouse and Save completed Questionnaire.
When I press the button Evaluation, I always get the message "No Data is available for evaluation".
Is it really possible to extract results without BW ?
Thanks a lot and best regards.

Hi Joaquin Fornas & Saozinha,
Thanks for your information on survey evaluation in the above threads.
I am able to survey using CRM_SURVEY_SUITE and i am able to extract the results using survey evaluation in GUI.
Now i want to know the how to get the results in IC WEBCLIENT for a survey. I am using CRM 7.0 VERSION.
Can any one tell me is there any settings required to get the survey results in IC WEBCLIENT without BIW Evaluation.
Thanks in advance
Regards
Nagaraju

Display evaluation CRM survey

Hi gurus!!
I'am working with SAP CRM 5.0.
I create a survey. Then I sent an email to a business partner survey. He responds and I see the content but the field sender/receiver is initial.
Does anyone know why we can't see who sends you the survey?
Should we implement any notes?
Thank's.
Regards.

The problem is the following:
Whe you answered the survey from a email, I can see the response of the survey in SAP but I can't see who has sent me in SAP. That is, I can't see the sender of the survey in SAP.
I explain you the steps to see the response of the survey in SAP:
1. Excute transaction crm_survey_suite
2. Choose the survey
3. Select by menu: Extras -> Display Evaluation
In this moment I see survey evaluation.
The problem is:
4. Select a record of the response of the survey.
5. Select Detail Display
6. I see a screen detail of the register. __But the field sender / receiver is empty_. THIS IS THE PROBLEM._
Thank's.
Regards.

Survey: Performance Evaluation of ERP-Systems

Hello,
In course of my Bachelor thesis I´m conducting a survey about u201EPerformance evaluation of ERP-Systemsu201D. I would like to ask you to take part in this survey; it will take you only about 10 minutes. The link below will lead you to the survey, which is available in German language only.
http://erp-performance-umfrage.qpk.info
Thank you very much for your time!
Veronika Schreiber (Student at Technische Universität München)

you need to look at the landscape the current system is in.
How many systems are required for the full end to end processes?
User friendly?
What can SAP do that the other systems cant?
Will these things/ processes add value to the business i.e. MSS/ ESS, SRM, FSCM
How much manual work is required for month end?
SAP it can be automated, and the key month end closing should be able to be reduced.
Hope this gives you some ideas of what else to consider.
Please award points if this is useful.

Web survey for Vendor Evaluation

Hello Experts,
I have created a web survey, and send it to supplier on his GMAIL ID. Now he can see the survey questionier on his GMAIL ID, but when he tries to submit survey using send survey button, nothing is happning. Means, Send Survey button is not working.
Please help what to do?
Thanks in Advance.
Aakash.

Hello
for the send survey button to work, you have to specify communication
type email, and an email address where the surveys will be sent.
For this kindly follow these steps:
1. Go to transaction SO50
2. Insert an new row and fill it with the folowing data:
   a.) Communication Type: 'Internet Mail'
   b.) Recipient Adress: (Here, you have to use the email-account of
       the SU01-User 'MAILADM'.)
   c.) Document Class: '*'
   d.) Exit Name: 'CL_UWS_FORM_RUNTIME_MAIL'
   e.) Call Sequence: '1'
       (change the existing entry to have the value '2' in this field)
Also for the send survey to work, the recipient has to open the
attached htm file from the email with Internet Explorer and allow
activex content.
Best regards,
Daniel

Evaluation of a survey.

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