Event ID 4 while attempting to access Mobile Devices list in ECP/OWA

Hi Community!
We just recently setup an Exchange 2013 (CU6) environment migrating away from Exchange 2010. Our 2013 environment has 1 Mailbox server and 1 Client Access Server. Everything appears to be functioning correctly between 2010 & 2013, except
when attempting to access the Mobile Device list from a user account within Exchange Admin Center in 2013. We receive an error 400 Outlook Web App Options and Event ID 4 on the Mailbox Server.
Thank you to anyone who can shed some light on this issue.
Log Name:      Application
Source:        MSExchange Control Panel
Date:          11/18/2014 9:35:22 AM
Event ID:      4
Task Category: General
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MBX SERVER NAME
Description:
Current user: '<user account>'
Request for URL 'https://MBX_SERVER_FQDN:444/ecp/Troubleshooting/ViewMobileDevice.aspx?pwmcid=3&ReturnObjectType=2&id=c61656ad-4b38-40f8-a56b-34a39faf84e9(https://CAS_SERVER_FQDN/ecp/Troubleshooting/ViewMobileDevice.aspx?pwmcid=3&ReturnObjectType=2&id=c61656ad-4b38-40f8-a56b-34a39faf84e9)'
failed with the following error:
System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Exchange.Management.ControlPanel.CannotAccessOptionsWithBEParamOrCookieException: There was a problem opening Options in Outlook
Web App. Please click Sign out below, then sign in to Options in Outlook Web App again. If that doesn't work, sign out, delete browser cookies, and sign in again.
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Microsoft.Exchange.Management.ControlPanel.CannotAccessOptionsWithBEParamOrCookieException: There was a problem opening Options in Outlook Web App. Please click Sign out below, then sign in to Options in Outlook Web App again. If that doesn't work, sign out,
delete browser cookies, and sign in again.
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Flight info: Features:[[Global.DistributedKeyManagement, False],[Global.GlobalCriminalCompliance, False],[Global.MultiTenancy, False],[Global.WindowsLiveID, False],[Eac.AllowMailboxArchiveOnlyMigration, True],[Eac.AllowRemoteOnboardingMovesOnly, False],[Eac.BulkPermissionAddRemove,
True],[Eac.CmdletLogging, True],[Eac.CrossPremiseMigration, False],[Eac.DiscoveryDocIdHint, False],[Eac.DiscoveryPFSearch, False],[Eac.DiscoverySearchStats, False],[Eac.DlpFingerprint, False],[Eac.EACClientAccessRulesEnabled, False],[Eac.GeminiShell, False],[Eac.ManageMailboxAuditing,
False],[Eac.ModernGroups, False],[Eac.Office365DIcon, False],[Eac.RemoteDomain, False],[Eac.UCCAuditReports, False],[Eac.UCCPermissions, False],[Eac.UnifiedComplianceCenter, False],[Eac.UnifiedPolicy, False],[Eac.UnlistedServices, False],], Flights:[],
Constraints:[[LOC, EN-US],[MACHINE, <MBX SERVER NAME>],[MODE, ENTERPRISE],[PROCESS, W3WP],[USER, <USERNAME>@],], IsGlobalSnapshot: False
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="MSExchange Control Panel" />
    <EventID Qualifiers="49152">4</EventID>
    <Level>2</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-18T17:35:22.000000000Z" />
    <EventRecordID>118746</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MBX SERVER NAME</Computer>
    <Security />
</System>
<EventData>
    <Data>pacific-logistics.com/PLC Business Technology/Ryan Heyman</Data>
    <Data>https://MBX_SERVER_NAME:444/ecp/Troubleshooting/ViewMobileDevice.aspx?pwmcid=3&ReturnObjectType=2&id=c61656ad-4b38-40f8-a56b-34a39faf84e9(https://CAS_SERVER_NAME/ecp/Troubleshooting/ViewMobileDevice.aspx?pwmcid=3&ReturnObjectType=2&id=c61656ad-4b38-40f8-a56b-34a39faf84e9)</Data>
    <Data>System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Exchange.Management.ControlPanel.CannotAccessOptionsWithBEParamOrCookieException: There was
a problem opening Options in Outlook Web App. Please click Sign out below, then sign in to Options in Outlook Web App again. If that doesn't work, sign out, delete browser cookies, and sign in again.
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Microsoft.Exchange.Management.ControlPanel.CannotAccessOptionsWithBEParamOrCookieException: There was a problem opening Options in Outlook Web App. Please click Sign out below, then sign in to Options in Outlook Web App again. If that doesn't work, sign out,
delete browser cookies, and sign in again.
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at Microsoft.Exchange.Management.ControlPanel.HttpContextExtensions.ThrowIfViewOptionsWithBEParam(HttpContext context, FeatureSet featureSet)
   at Microsoft.Exchange.Management.ControlPanel.EcpContentPage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
</Data>
    <Data>Features:[[Global.DistributedKeyManagement, False],[Global.GlobalCriminalCompliance, False],[Global.MultiTenancy, False],[Global.WindowsLiveID, False],[Eac.AllowMailboxArchiveOnlyMigration, True],[Eac.AllowRemoteOnboardingMovesOnly,
False],[Eac.BulkPermissionAddRemove, True],[Eac.CmdletLogging, True],[Eac.CrossPremiseMigration, False],[Eac.DiscoveryDocIdHint, False],[Eac.DiscoveryPFSearch, False],[Eac.DiscoverySearchStats, False],[Eac.DlpFingerprint, False],[Eac.EACClientAccessRulesEnabled,
False],[Eac.GeminiShell, False],[Eac.ManageMailboxAuditing, False],[Eac.ModernGroups, False],[Eac.Office365DIcon, False],[Eac.RemoteDomain, False],[Eac.UCCAuditReports, False],[Eac.UCCPermissions, False],[Eac.UnifiedComplianceCenter, False],[Eac.UnifiedPolicy,
False],[Eac.UnlistedServices, False],], Flights:[], Constraints:[[LOC, EN-US],[MACHINE, <MBX SERVER NAME>],[MODE, ENTERPRISE],[PROCESS, W3WP],[USER, <USERNAME>@],], IsGlobalSnapshot: False</Data>
    <Data>ActivityId: </Data>
</EventData>
</Event>

Hi,
RBAC roles were not fully Installed during installation or it failed during PrepareAD
Please follow these steps to solve this issue.
Launch the Windows PowerShell
Run
Add-PSSnapin Microsoft.*
Run the command “Install-CannedRBACRoles” cmdlet to install the out-of-the-box RBAC roles.
Run the command “Install-CannedRBACRoleAssignments”
Best Regards.

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http://support.apple.com/kb/ht1926
-Griff W.

Event ID 4 while attempting to access Mobile Devices list in ECP/OWA

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